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Claudia Barroso, technology and experimentation, public service delivery, SIGMA, 1 April 2021

Presentation by Claudia Barroso, Administrative Modernisation Agency (AMA), Portugal, at the 3rd and last seminar in the series, held on 1 April 2021, which puts the focus on moving towards seamless public service delivery. This 3rd event takes place in the framework of a series of three webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.

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Claudia Barroso, technology and experimentation, public service delivery, SIGMA, 1 April 2021

  1. 1. PORTUGAL
  2. 2. WHO WE ARE  ePortugal  Single point of access  Citizen Shops  One-stop-shops  Citizen Spots  Hybrid  Omnichannel PUBLIC SERVICE DELIVERY  Digital & Mobile Identity  Interoperability  Data & Artificial Intelligence  Web Accessibility  … DIGITAL TRANSFORMATION  CTIC  SIMPLEX  TicAPP  LabX COLLABORATION & INNOVATION
  3. 3. TECHNOLOGICAL BACKBONE – THE BUILDING BLOCKS DATA INTEGRATION 18,0M SMS MONTH (2021) 30,8M PAYMENTS EUR/MONTH (2021) 12,8M AUTHENTICATIONS YEAR 2020 2392 DATASETS DADOS.GOV.PT BENEFITS generated by iAP Since 2007 Savings Million Euros 6.160,04 M€ Citizens 70.188.787 h Environmental 469,27 Time Public Sector 408.603.845 h Neutralized Carbon Emissions (tons.) 30.081,34 Saved trees 75.083.02 CO2 Emissions saved by cutting travelling
  4. 4. TECHNOLOGICAL BACKBONE – THE BUILDING BLOCKS CITIZEN CARD DIGITAL MOBILE KEY ID.GOV.PT DIGITAL IDENTITY
  5. 5. SIMPLEX PROGRAMME PARTICIPA.GOV PORTAL TECHNOLOGICAL BACKBONE – PUBLIC PARTICIPATION 40 MEASURES ON THE SPOTLIGHT (2016 & 2017) GLOBAL IMPACT Monetary savings € 170,1M Gross Value Added € 89,4M 66,5 M 82,7 M 20,8 M 8,142 K 6,302 K 0,560 K 89,4 M CITIZENS BUSINESSES PUBLIC ADMIN. Hours Saved 15,003K + DIGITAL DIGITAL PLATFORM + SEGURITY AUTENTICACAO.GOV + TRANSPARENCY/ TRUST BLOCKCHAIN + RENTABILITY OFFICIAL PLATFORM FOR PUBLIC ADMINISTRATION
  6. 6. TECHNOLOGICAL BACKBONE – EXAMPLES ASET CHANGE OF ADDRESS VACCINE ALERT ENTITIES INTEROPERABILITY Automatic discount on energy bill for citizens
  7. 7. TECHNOLOGICAL BACKBONE – WHAT’S MISSING? INVESTIGATE CONCEIVE EXPERIMENT CO-CREATION & EXPERIMENTATION  Don’t assume  Listen to every stakeholder  Ensure human interoperability  Keep trying & iterating  Don’t be afraid to fail…  … and you can start by failing small!
  8. 8. Cláudia Barroso International Relations Head of Unit Claudia.barroso@ama.pt

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