Portugal provides public services through various digital platforms and one-stop-shops. These include ePortugal for single point access, Citizen Shops for in-person services, and Citizen Spots for hybrid digital/in-person services. Portugal utilizes digital identity, interoperability of data, and artificial intelligence to transform public services delivery. Key programs like SIMPLEX and TicAPP collaborate with citizens and innovators. Technological infrastructure includes data integration, digital payments, and authentications. Benefits include time, cost, and environmental savings for citizens and the public sector through increased efficiency and reduced travel. Examples of digital services are address changes, vaccine alerts, and energy bill discounts through data sharing. Further innovation requires listening to stakeholders