Opening remarks by Nick Thijs, SIGMA, at the 3rd and last webinar, taking place on 1 April 2021, which puts the focus on moving towards seamless public service delivery. This event takes place in the framework of a series of 3 webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.

1. Moving towards seamless service
delivery
Webinar series organised by OECD-SIGMA
9.30 – 12.30 CET Online
event
1st April 2021

2. A
joint
initiative
of
the
OECD
and
the
European
Union,
principally
financed
by
the
EU
📅 4 March 2021 📅 18 March 2021 📅 1 April 2021
(09:30 – 12:30 CET) (09:30 – 12:30 CET) (09:30 – 12:30 CET)
Webinar

3. A
joint
initiative
of
the
OECD
and
the
European
Union,
principally
financed
by
the
EU
09.30 Opening
Nick Thijs – Senior Policy Advisor, OECD/SIGMA
09.40 How to go about designing proactive seamless services based on
life events?
Prof Dr Kuldar Taveter, Senior Consultant in e-Government and
Digital Economy, Estonia
Dr Ermo Täks – Senior Consultant in E-Governance
Architectures and Interoperability, Estonia
10.20 Seamless service conceptual examples
Mihkel Lauk – E-governance and digital transformation expert,
Estonia
10.30 Seamless services in Serbia
Dragana Becic, Assistant director Office for IT and e-Government

4. A
joint
initiative
of
the
OECD
and
the
European
Union,
principally
financed
by
the
EU
11.00 Technology and experimentation in the creation of life events in
Portugal
Cláudia Barroso - Head of International Relations Unit, Administrative
Modernization Agency
Bruno Monteiro – director LABX innovation office
11.40 Designing and delivering public services in the digital age
Ben Welby - Policy Analyst, OECD’s Digital Government and Data Unit
12.10 Conclusion and way forward
Mihkel Lauk – E-governance and digital transformation expert, Estonia
12.25 Closing Words
Kaido Paabusk – Senior Policy Advisor, OECD/SIGMA
12.30 End of the Webinar