PPT - SIGMA-GIZ Academies - Topic 4 - Amenia - Citizen Feedback Platform.pdf

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Support for Improvement in Governance and Management SIGMA

Presentation given by Armenia at the Service Design and Delivery in a Digital Age - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Topic 4: Gathering user insights and feedback.

Government & Nonprofit

10.11.2023
CITIZEN FEEDBACK
PLATFORM
ARMENIA

CITIZENS GET INFORMATION THAT THEY CAN LEAVE FEEDBACK WITHIN THE FOLLOWING CHANNELS:
✔ GNAHATIR.AM
✔ SMS on their phones
✔ Phone call from the PM office

Special code provided to the citizen
after getting the service
gnahatir.am/am/

2 QUESTIONNAIRES TO ASSESS THE QUALITY OF THE SERVICE:
ONE FOR ONLINE, THE OTHER FOR OFFLINE CHANNELS

THE REGISTER OF DELIVERED SERVICES FOR THE PM OFFICE

FEEDBACK OF THE SERVICE DELIVERED TO THE CITIZEN

STATISTICS ON THE ASSESSMENTS OF THE PUBLIC SERVICES

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