Supporting paper by Linda Ait Ameur, Belgium, on temporary mobility of voluntary civil servants during crisis situations, presented at the SIGMA webinar on "Are human resource management practices resilient and agile enough to address the next COVID-like crisis?", held on 15 December 2020.
What results: what were the benefits of the solution, how does it work in practice, lessons learnt
This system proved its worth during the COVID-19 pandemic to provide a solution to temporarily
overstretched services. This was particularly the case for the processing of unemployment allowances.
Public administration agents who were less affected by the peak in activity during the crisis could be made
available to the unemployment allowances payment agency on a voluntary basis.
The unemployment allowances payment agency was supported by more than a hundred agents from other
services and organisations who volunteered their services. The staff who volunteered to provide support
focused on the encoding of files and the payment of allowances.
The possibilities offered by the regulations that allow for the use of this solution and the solidarity between
civil servants deserve to be highlighted, as they allow a rapid response to an exceptional need. The number
of applications had doubled, but the use of this solution meant that 78% of the applications submitted in
March had already been processed in April. The “special federal forces” solution also strengthens flexibility
and the motivation of civil servants.