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Software Quality Assurance

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B M Shahrier Majumder, PMP, CSM
B M Shahrier Majumder, PMP, CSM
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SQA Workshop Version 1.0 By: B. M. Shahrier Majumder My Profile: http:// www.linkedin.com/in/shahrier
Workshop Contents ,[object Object],[object Object],[object Object],[object Object],[object Object]
Training Objectives ,[object Object],[object Object]
Logistics ,[object Object],[object Object],[object Object]
[object Object]
Quality & Process Concepts
Quality Fit for use Conforms to the statement of requirement
Two Views of Quality Producer view of quality Customer view of quality Quality Assurance closes the gap
Quality Definition ,[object Object],[object Object],[object Object]
Quality Gurus ,[object Object],[object Object],[object Object]
Total Quality Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Definition of a Process ,[object Object],[object Object]
Why Process are Needed ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why Process are Needed ,[object Object],[object Object],[object Object],[object Object],[object Object]
Process Management ,[object Object],PLAN Process Inventory – 1 Process Mapping – 2 Process Planning – 3 Enables process definition CHECK Process Measurement – 6 Enables process assessment ACT Process Improvement – 7 Enables process improvement DO Process Definition – 4 Process Controls – 5 Enables process execution
Quality Models
Industry Quality Models ,[object Object],[object Object],[object Object]
Quality System Elements ISO 9001 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001:2000 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9001:2000 ,[object Object],[object Object],[object Object],[object Object],[object Object]
SEI CMMI ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Some Definitions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Some Definitions ,[object Object],[object Object],[object Object],[object Object],[object Object]
Some Definitions ,[object Object],[object Object],[object Object],[object Object],[object Object]
CMMI Levels ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process Orientation of Quality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Definitions ,[object Object],[object Object],[object Object],[object Object]
QC vs QA ,[object Object],[object Object],[object Object],[object Object],[object Object]
QC vs QA Examples ,[object Object],[object Object],[object Object],[object Object],[object Object]
Cost of Quality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SQA Role
Quality of requirements / specification ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality of Design ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
For Better Code ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
For Successful Testing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
For Successful Post Testing Activities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality Pyramid Assure Quality Control Quality Define Quality Objective Function Quality Assurance Measurement Quality Control Procedure Standards Management Policies / Plans
Quality Management System ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Value of Documentation ,[object Object],[object Object],[object Object],[object Object],[object Object]
Audit System
Audit-Definition ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Purpose of Audits ,[object Object],[object Object],[object Object],[object Object],[object Object]
Audits ,[object Object],[object Object],[object Object],[object Object]
Types of Audits ,[object Object],[object Object],[object Object]
First Party Audits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Second Party Audits ,[object Object],[object Object],[object Object],[object Object],[object Object]
Third Party Audits ,[object Object],[object Object],[object Object],[object Object]
The Players ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Players in a First Party (Internal) Audit ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Players in a Second Party Audit ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Players in a Third Party Audit ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Basic Purpose ,[object Object],[object Object],[object Object],[object Object]
Objective Evidence ,[object Object],[object Object],[object Object],[object Object]
Evidence – Quality System ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Evidence – Implementation Records ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Evidence of Effectiveness ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Audit System
Prepare Long Term Audit Plan ,[object Object],[object Object],[object Object],[object Object]
For Every Cycle ,[object Object],[object Object],[object Object],[object Object]
Review & Revise Auditee List ,[object Object],[object Object],[object Object],[object Object],[object Object]
Nominate Audit Team ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Lead Auditor Responsibilities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Auditor Responsibilities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Auditee Responsibilities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Finalize Schedule for Audit Cycle ,[object Object],[object Object],[object Object],[object Object]
Checklist Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object]
Checklist Preparation ,[object Object],[object Object],[object Object],[object Object],[object Object]
Remember ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Opening Meeting ,[object Object],[object Object],[object Object],[object Object]
Purpose ,[object Object],[object Object],[object Object],[object Object]
Scheduling ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Agenda (contd.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Tips for the Auditors ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Audit Investigations ,[object Object],[object Object],[object Object],[object Object]
Approach ,[object Object],[object Object],[object Object],[object Object],[object Object]
Objective Evidence Records Document Statements Observations Relevance Significance Existence Accuracy Remember: only objective evidence is permitted
Audit Trail ,[object Object],[object Object],[object Object],[object Object],[object Object],Note: if it is important, someone must look at it
Identifying Problems ,[object Object],[object Object],[object Object],[object Object],[object Object]
Purpose of Interview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Starting the Interview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Interviewing is your main tool
The Interview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Useful Types of Questions ,[object Object],[object Object],[object Object],[object Object],[object Object]
Examples of Open Questions ,[object Object],[object Object],[object Object],[object Object],[object Object]
Examples of Probing Questions ,[object Object],[object Object],[object Object]
Examples of Closed Questions ,[object Object],[object Object],[object Object],[object Object]
Remember ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Non-Compliances ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Types of Non-compliances ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Recording Non-compliances ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Audit Reporting ,[object Object],[object Object],[object Object]
Purpose ,[object Object],[object Object],[object Object]
Audit Report - Contents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Audit Report - Contents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Closing Meeting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Audit Records ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Corrective Action Follow-up ,[object Object],[object Object],[object Object]
Identification of the Non-compliance ,[object Object],[object Object],[object Object],[object Object]
Corrective Action Proposal ,[object Object],[object Object],[object Object],[object Object],[object Object],The organization’s QA functions provides advice to the responsible manager
Corrective Action Implementation ,[object Object],[object Object],[object Object],[object Object]
Verification ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Closure ,[object Object],[object Object]
Tracking of Non-compliances ,[object Object]
Conclusion ,[object Object],[object Object],[object Object]
Auditors Attributes ,[object Object],[object Object],[object Object],[object Object],[object Object]
Purpose of Audit ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Audit System ,[object Object],[object Object],[object Object],[object Object]

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Software Quality Assurance

  • 1. SQA Workshop Version 1.0 By: B. M. Shahrier Majumder My Profile: http:// www.linkedin.com/in/shahrier
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  • 6. Quality & Process Concepts
  • 7. Quality Fit for use Conforms to the statement of requirement
  • 8. Two Views of Quality Producer view of quality Customer view of quality Quality Assurance closes the gap
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  • 38. Quality Pyramid Assure Quality Control Quality Define Quality Objective Function Quality Assurance Measurement Quality Control Procedure Standards Management Policies / Plans
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  • 78. Objective Evidence Records Document Statements Observations Relevance Significance Existence Accuracy Remember: only objective evidence is permitted
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