OTRAVO wanted to build the fastest, easiest, and most comprehensive online travel products and best customer service experience in Belgium and the Netherlands. For more info, visit www.sabretravelnetwork.com/exploremore/hotel For more content, visit Sabre Insights at http://sabre.com/insights/blog.

1. 5 REASONS FOR
OTA SUCCESS
AN OTRAVO CASE STUDY

2. A CASE STUDY OTRAVO
Customer experience is
the key to success.
OTRAVO wanted to build the fastest, easiest, and most
comprehensive online travel products and best
customer service experience in Belgium and the
Netherlands.
Powered by the flexible solutions of Sabre, bookability
is at 95 percent, customer satisfaction has improved by
20 percent, and turnover is up 40 percent.
Bob RusManaging Director
Reason1

3. A CASE STUDY OTRAVO
Choosinga technology partner
to support your growth.
About 90 percent of OTRAVO’s annual sales of more
than 240 million Euros come through leisure travel
and the company has aggressive growth plans.
To accelerate and prepare for new growth, the
OTRAVO management decided to review and analyse
it’s technology platform.
Bob Rus, Managing Director OTRAVO
We knew we wanted to improve speed and choice
for our customers, but promises for upgrades and
new features by our previous technology partner
weren’t being met.
We also wanted to continue to grow in terms of
our sales volume and our company culture.
We wanted a technology partner with high energy
and a clear plan for innovation and growth
just like us.
Since we’ve converted to Sabre, we’re booking
more complex and more expensive dynamic
packages and tours
Reason2

4. A CASE STUDY OTRAVO
Finding the right balance of
technology, service and support
OTRAVO selected Sabre for its flexibility and its
commitment to ongoing innovation and
technology investments. Customised Sabre APIs
provide capabilities for dynamic packaging and
have opened new channels, while Sabre Red
Workspace has increased agents’ efficiency.
OTRAVO found the right balance of technology,
service and support in Sabre.
The switch to Sabre has paid off for OTRAVO:
bookings are up 30 percent year over year,
turnover has increased 40 percent, customer
satisfaction scores among online visitors have
improved by 20%, and the company is prepared
for new organic growth, new acquisitions, and
new product and service offerings.
A CASE STUDY OTRAVO
Reason3

5. A CASE STUDY OTRAVO
Delivering a first class
experience every time
OTRAVO’s decision to switch to the Sabre technology
platform was driven primarily by the power and
performance of Sabre APIs. OTRAVO determined that
Sabre was faster, populated with more travel products,
and had a stronger commitment to innovation with a
roadmap for the future. But it was the support of Sabre
leadership, sales, account management, and technical
teams that clinched it.
Sabre provides the best of both worlds:
superior online functionality, and the ability
to deliver highly customised travel
arrangements with a personal touch
Reason4

6. A CASE STUDY OTRAVO
The metrics that Rus watches so closely are up
substantially since making the switch to Sabre.
Bookability the accuracy and availability of
travel options has improved to 95 percent
which means online shoppers are able to find
and buy what they want more often. And that
is paying off in more positive online reviews
and word-of-mouth advertising, higher net
promoter and customer satisfaction scores,
and most importantly, sales.
Click here to read the full case study
Otravo are always
ready for takeoff
The switch to Sabre has been
a smart move for us
Bob Rus, Managing Director OTRAVO
A CASE STUDY OTRAVO
Reason5

7. Sabre is an innovative technology company that leads
the travel industry by helping our customers succeed.
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