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Back to Basics CRM Communicate. Collaborate. Compete.
Back to Basics CRM Communicate. Collaborate. Compete. A  CRM programme  offers business a  rapid route  to  success  and  value
CRM is…  “ A  business strategy   whose outcomes optimi s e  profitability, revenue and customer satisfaction…   CRM technologies should enable greater customer insight, increased customer access, more effective customer interactions, and integration throughout all customer channels and back-office enterprise functions”. -Gartner
CRM is...  “ A business strategy whose outcomes optimi s e profitability, revenue and customer satisfaction… CRM technologies should enable greater  customer insight ,  increased customer access,  more effective customer interactions , and integration throughout all customer channels and back-office enterprise functions”. -Gartner
CRM is... a Business Strategy,  not  a Technology
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Communicate. Collaborate. Compete.  – back to basics CRM
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Communicate. Collaborate. Compete.  – back to basics CRM
[object Object],[object Object],[object Object],[object Object],[object Object],Safecall talks about the importance of  communication  with customers around the world … Communicate. Collaborate. Compete.  – back to basics CRM
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Communicate. Collaborate. Compete.  – back to basics CRM
Cellular Solutions talk about the importance of  collaboration  across his company when it comes to customer care … ,[object Object],[object Object],[object Object],[object Object],[object Object],Communicate. Collaborate. Compete.  – back to basics CRM
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Communicate. Collaborate. Compete.  – back to basics CRM
Taylor Cocks says their ability to  compete  in their marketplace just couldn’t be done with out a company-wide CRM solution … ,[object Object],[object Object],[object Object],[object Object],Communicate. Collaborate. Compete.  – back to basics CRM
Back to Basics CRM Communicate. Collaborate. Compete. Communication, collaboration & competing  effectively …  Requires a focus on a planned deployment and stakeholder investment.
Find out more Sage CRM Solutions provide flexible and robust customer relationship management (CRM) solutions, including Sage ACT!, Sage SalesLogix and Sage CRM.   To find out more visit  www.sage.co.uk/crm  or call  0845 111 99 88 . Back to Basics CRM Communicate. Collaborate. Compete.

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Back to basics CRM: Communicate. Collaborate. Compete.

  • 1. Back to Basics CRM Communicate. Collaborate. Compete.
  • 2. Back to Basics CRM Communicate. Collaborate. Compete. A CRM programme offers business a rapid route to success and value
  • 3. CRM is… “ A business strategy whose outcomes optimi s e profitability, revenue and customer satisfaction… CRM technologies should enable greater customer insight, increased customer access, more effective customer interactions, and integration throughout all customer channels and back-office enterprise functions”. -Gartner
  • 4. CRM is... “ A business strategy whose outcomes optimi s e profitability, revenue and customer satisfaction… CRM technologies should enable greater customer insight , increased customer access, more effective customer interactions , and integration throughout all customer channels and back-office enterprise functions”. -Gartner
  • 5. CRM is... a Business Strategy, not a Technology
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13. Back to Basics CRM Communicate. Collaborate. Compete. Communication, collaboration & competing effectively … Requires a focus on a planned deployment and stakeholder investment.
  • 14. Find out more Sage CRM Solutions provide flexible and robust customer relationship management (CRM) solutions, including Sage ACT!, Sage SalesLogix and Sage CRM. To find out more visit www.sage.co.uk/crm or call 0845 111 99 88 . Back to Basics CRM Communicate. Collaborate. Compete.