SlideShare a Scribd company logo
1 of 5
Download to read offline
BEST STORIES OF
ABSYZ SALESFORCE
IMPLEMENTATIONS
NAVIGATE YOUR DIGITAL
TRANSFORMATION WITH ABSYZ
A LEADING
HOME IMPROVEMENT
COMPANY ENHANCES
CUSTOMER EXPERIENCE
WITH FIELD SERVICE
LIGHTNING (FSL), SALES &
SERVICE CLOUD
PROBLEM
Lack of real time data visibility
and progress tracking for
Installers, Parts, Field Service
Agents led to poor customer
experience.
WHAT WE DID?
ABSYZ has setup the business process within Salesforce Field Service Lightning (FSL) and provided a simple
system of record to service members at all levels.
To make the solution holistic, third-party integration were carried out such as SAP(for Order and PO), Payment
Gateway, Docusign and SMS for notifications.
ABSYZ also streamlined onboarding of contractors and technicians on Salesforce platform for unified view.
While designing the solution we kept in mind about Ease of scheduling, assignment, and tracking each job/work
to closure. System generated formal documents throughout the process(Quote, Service Report, Invoice)
Data consistency ensured that reports and dashboards were relevant and enabled better decision making for
top management.
OUTCOME:
REDUCED TAT UPTO 3 HOURS FOR INSTALLATION
WITH HIGHER AVERAGE CSAT
• Achieved 1.3X service efficiency by automating task
assignment and extending platform capabilities to each
service team member.
• Applauded by business for improving Installation
Experience.
• Increased Customer Satisfaction by approximately 25%

More Related Content

Recently uploaded

AI Mastery 201: Elevating Your Workflow with Advanced LLM Techniques
AI Mastery 201: Elevating Your Workflow with Advanced LLM TechniquesAI Mastery 201: Elevating Your Workflow with Advanced LLM Techniques
AI Mastery 201: Elevating Your Workflow with Advanced LLM Techniques
VictorSzoltysek
 
CHEAP Call Girls in Pushp Vihar (-DELHI )🔝 9953056974🔝(=)/CALL GIRLS SERVICE
CHEAP Call Girls in Pushp Vihar (-DELHI )🔝 9953056974🔝(=)/CALL GIRLS SERVICECHEAP Call Girls in Pushp Vihar (-DELHI )🔝 9953056974🔝(=)/CALL GIRLS SERVICE
CHEAP Call Girls in Pushp Vihar (-DELHI )🔝 9953056974🔝(=)/CALL GIRLS SERVICE
9953056974 Low Rate Call Girls In Saket, Delhi NCR
 

Recently uploaded (20)

How To Troubleshoot Collaboration Apps for the Modern Connected Worker
How To Troubleshoot Collaboration Apps for the Modern Connected WorkerHow To Troubleshoot Collaboration Apps for the Modern Connected Worker
How To Troubleshoot Collaboration Apps for the Modern Connected Worker
 
The Real-World Challenges of Medical Device Cybersecurity- Mitigating Vulnera...
The Real-World Challenges of Medical Device Cybersecurity- Mitigating Vulnera...The Real-World Challenges of Medical Device Cybersecurity- Mitigating Vulnera...
The Real-World Challenges of Medical Device Cybersecurity- Mitigating Vulnera...
 
Unlocking the Future of AI Agents with Large Language Models
Unlocking the Future of AI Agents with Large Language ModelsUnlocking the Future of AI Agents with Large Language Models
Unlocking the Future of AI Agents with Large Language Models
 
AI Mastery 201: Elevating Your Workflow with Advanced LLM Techniques
AI Mastery 201: Elevating Your Workflow with Advanced LLM TechniquesAI Mastery 201: Elevating Your Workflow with Advanced LLM Techniques
AI Mastery 201: Elevating Your Workflow with Advanced LLM Techniques
 
VTU technical seminar 8Th Sem on Scikit-learn
VTU technical seminar 8Th Sem on Scikit-learnVTU technical seminar 8Th Sem on Scikit-learn
VTU technical seminar 8Th Sem on Scikit-learn
 
HR Software Buyers Guide in 2024 - HRSoftware.com
HR Software Buyers Guide in 2024 - HRSoftware.comHR Software Buyers Guide in 2024 - HRSoftware.com
HR Software Buyers Guide in 2024 - HRSoftware.com
 
Shapes for Sharing between Graph Data Spaces - and Epistemic Querying of RDF-...
Shapes for Sharing between Graph Data Spaces - and Epistemic Querying of RDF-...Shapes for Sharing between Graph Data Spaces - and Epistemic Querying of RDF-...
Shapes for Sharing between Graph Data Spaces - and Epistemic Querying of RDF-...
 
call girls in Vaishali (Ghaziabad) 🔝 >༒8448380779 🔝 genuine Escort Service 🔝✔️✔️
call girls in Vaishali (Ghaziabad) 🔝 >༒8448380779 🔝 genuine Escort Service 🔝✔️✔️call girls in Vaishali (Ghaziabad) 🔝 >༒8448380779 🔝 genuine Escort Service 🔝✔️✔️
call girls in Vaishali (Ghaziabad) 🔝 >༒8448380779 🔝 genuine Escort Service 🔝✔️✔️
 
8257 interfacing 2 in microprocessor for btech students
8257 interfacing 2 in microprocessor for btech students8257 interfacing 2 in microprocessor for btech students
8257 interfacing 2 in microprocessor for btech students
 
Reassessing the Bedrock of Clinical Function Models: An Examination of Large ...
Reassessing the Bedrock of Clinical Function Models: An Examination of Large ...Reassessing the Bedrock of Clinical Function Models: An Examination of Large ...
Reassessing the Bedrock of Clinical Function Models: An Examination of Large ...
 
The Ultimate Test Automation Guide_ Best Practices and Tips.pdf
The Ultimate Test Automation Guide_ Best Practices and Tips.pdfThe Ultimate Test Automation Guide_ Best Practices and Tips.pdf
The Ultimate Test Automation Guide_ Best Practices and Tips.pdf
 
CHEAP Call Girls in Pushp Vihar (-DELHI )🔝 9953056974🔝(=)/CALL GIRLS SERVICE
CHEAP Call Girls in Pushp Vihar (-DELHI )🔝 9953056974🔝(=)/CALL GIRLS SERVICECHEAP Call Girls in Pushp Vihar (-DELHI )🔝 9953056974🔝(=)/CALL GIRLS SERVICE
CHEAP Call Girls in Pushp Vihar (-DELHI )🔝 9953056974🔝(=)/CALL GIRLS SERVICE
 
Optimizing AI for immediate response in Smart CCTV
Optimizing AI for immediate response in Smart CCTVOptimizing AI for immediate response in Smart CCTV
Optimizing AI for immediate response in Smart CCTV
 
Azure_Native_Qumulo_High_Performance_Compute_Benchmarks.pdf
Azure_Native_Qumulo_High_Performance_Compute_Benchmarks.pdfAzure_Native_Qumulo_High_Performance_Compute_Benchmarks.pdf
Azure_Native_Qumulo_High_Performance_Compute_Benchmarks.pdf
 
Learn the Fundamentals of XCUITest Framework_ A Beginner's Guide.pdf
Learn the Fundamentals of XCUITest Framework_ A Beginner's Guide.pdfLearn the Fundamentals of XCUITest Framework_ A Beginner's Guide.pdf
Learn the Fundamentals of XCUITest Framework_ A Beginner's Guide.pdf
 
W01_panagenda_Navigating-the-Future-with-The-Hitchhikers-Guide-to-Notes-and-D...
W01_panagenda_Navigating-the-Future-with-The-Hitchhikers-Guide-to-Notes-and-D...W01_panagenda_Navigating-the-Future-with-The-Hitchhikers-Guide-to-Notes-and-D...
W01_panagenda_Navigating-the-Future-with-The-Hitchhikers-Guide-to-Notes-and-D...
 
Unveiling the Tech Salsa of LAMs with Janus in Real-Time Applications
Unveiling the Tech Salsa of LAMs with Janus in Real-Time ApplicationsUnveiling the Tech Salsa of LAMs with Janus in Real-Time Applications
Unveiling the Tech Salsa of LAMs with Janus in Real-Time Applications
 
A Secure and Reliable Document Management System is Essential.docx
A Secure and Reliable Document Management System is Essential.docxA Secure and Reliable Document Management System is Essential.docx
A Secure and Reliable Document Management System is Essential.docx
 
How To Use Server-Side Rendering with Nuxt.js
How To Use Server-Side Rendering with Nuxt.jsHow To Use Server-Side Rendering with Nuxt.js
How To Use Server-Side Rendering with Nuxt.js
 
Right Money Management App For Your Financial Goals
Right Money Management App For Your Financial GoalsRight Money Management App For Your Financial Goals
Right Money Management App For Your Financial Goals
 

Featured

Social Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie InsightsSocial Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie Insights
Kurio // The Social Media Age(ncy)
 
Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them well
Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them wellGood Stuff Happens in 1:1 Meetings: Why you need them and how to do them well
Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them well
Saba Software
 
Introduction to C Programming Language
Introduction to C Programming LanguageIntroduction to C Programming Language
Introduction to C Programming Language
Simplilearn
 

Featured (20)

How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024
 
Social Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie InsightsSocial Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie Insights
 
Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024
 
5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary
 
ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd
 
Getting into the tech field. what next
Getting into the tech field. what next Getting into the tech field. what next
Getting into the tech field. what next
 
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentGoogle's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search Intent
 
How to have difficult conversations
How to have difficult conversations How to have difficult conversations
How to have difficult conversations
 
Introduction to Data Science
Introduction to Data ScienceIntroduction to Data Science
Introduction to Data Science
 
Time Management & Productivity - Best Practices
Time Management & Productivity -  Best PracticesTime Management & Productivity -  Best Practices
Time Management & Productivity - Best Practices
 
The six step guide to practical project management
The six step guide to practical project managementThe six step guide to practical project management
The six step guide to practical project management
 
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
 
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
 
12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work
 
ChatGPT webinar slides
ChatGPT webinar slidesChatGPT webinar slides
ChatGPT webinar slides
 
More than Just Lines on a Map: Best Practices for U.S Bike Routes
More than Just Lines on a Map: Best Practices for U.S Bike RoutesMore than Just Lines on a Map: Best Practices for U.S Bike Routes
More than Just Lines on a Map: Best Practices for U.S Bike Routes
 
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
 
Barbie - Brand Strategy Presentation
Barbie - Brand Strategy PresentationBarbie - Brand Strategy Presentation
Barbie - Brand Strategy Presentation
 
Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them well
Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them wellGood Stuff Happens in 1:1 Meetings: Why you need them and how to do them well
Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them well
 
Introduction to C Programming Language
Introduction to C Programming LanguageIntroduction to C Programming Language
Introduction to C Programming Language
 

Absyz - Salesforce integrators case study

  • 1. BEST STORIES OF ABSYZ SALESFORCE IMPLEMENTATIONS NAVIGATE YOUR DIGITAL TRANSFORMATION WITH ABSYZ
  • 2. A LEADING HOME IMPROVEMENT COMPANY ENHANCES CUSTOMER EXPERIENCE WITH FIELD SERVICE LIGHTNING (FSL), SALES & SERVICE CLOUD
  • 3. PROBLEM Lack of real time data visibility and progress tracking for Installers, Parts, Field Service Agents led to poor customer experience.
  • 4. WHAT WE DID? ABSYZ has setup the business process within Salesforce Field Service Lightning (FSL) and provided a simple system of record to service members at all levels. To make the solution holistic, third-party integration were carried out such as SAP(for Order and PO), Payment Gateway, Docusign and SMS for notifications. ABSYZ also streamlined onboarding of contractors and technicians on Salesforce platform for unified view. While designing the solution we kept in mind about Ease of scheduling, assignment, and tracking each job/work to closure. System generated formal documents throughout the process(Quote, Service Report, Invoice) Data consistency ensured that reports and dashboards were relevant and enabled better decision making for top management.
  • 5. OUTCOME: REDUCED TAT UPTO 3 HOURS FOR INSTALLATION WITH HIGHER AVERAGE CSAT • Achieved 1.3X service efficiency by automating task assignment and extending platform capabilities to each service team member. • Applauded by business for improving Installation Experience. • Increased Customer Satisfaction by approximately 25%