It's a 2-hour workshop material conducted to help participants identify the barrier in communication and adopt strategies to improve their oral communication.

1. Developing Oral Communication
Skills
By Saima Abedi

2. Find a Friend BINGO
Find a DIFFERENT person who signs off his/ her name in
the box
that describes him or her.
When you have each box signed, YELL BINGO

3. Reflection
• How did you get the information from your
peers?
• Did they understand you in the first go? Why
or why not?
• Do you think it’s easy to convey our message
or feelings? Why or why not?

4. Close-ended questions are best used when you want a
short, direct answer to a specific question
(yes/no questions)
• Do you have a younger sibling?
• Do you like to watch scary movie?
Open-ended questions offer more detail and
demonstrate speaker’s communication skills.
• How would you describe yourself?
• Where do you see yourself in two years?

5. What is Communication Skill?

6. What is Communication Skill?
The ability to convey or share ideas and
feelings effectively.
In other words,
It is what enables us to pass information to
other people, and to understand what is
said to us.

7. Why are Communication Skills
Important?

8. “Communication - the human
connection - is the key to personal
and career success.
Paul J. Meyer

9. Stand out from the crowd
As a Learner
• Aid the learning
process
• Ensure academic
success
As an Individual
• Improve your
personal
relationships
• Nurture the
process of
socialization
As a Professional
• Assist in future
career prospects
• Inculcate
professionalism

10. H A I L

11. Powerful Foundation of
Communication
Honesty (be true, clear and direct)
Authenticity (be yourself) stand in your own
truth
Integrity (be your words) do what you say
Love (wish others well)
TED TALK

12. Types of Communication Skills
Verbal Non-
Verbal
Symbolic

13. Verbal Communication
words, tone, pitch (voice), clarity
(audible) and speed of speech (fast/
slow)

15. Verbal Communication
Activity
• Take a paper.
• Draw a circle.
• A triangle within the circle.
• A square in the corner.
• Write “your name” on the paper.
• Show the paper to your peers.

16. Verbal Communication
Activity
• We will draw a circle of medium size in the center of the
paper.
• Next we will draw a triangle in the circle so that all three
corners are touching the circle.
• Then we will draw a one small square in the bottom, left
corner of the paper.
• We will write “your name” spelled Y-O-U-R-N-A-M-E on the
bottom, right side of the paper.
• Show your paper to the person next to you.

17. Non-Verbal Communication
• Facial expressions (Emotions)
• Eye contact
• Gestures (hand movement)
• Body language and posture
• Presentation and looks

18. The Communication Equation
• 7% WORDS
– Words are only labels and the listeners put their own
interpretation on speakers words
• 38% PARALINGUISTIC
– The way in which something is said - tone/speed/ voice
clarity is important to the listener.
• 55% BODY LANGUAGE
– What a speaker looks like while delivering a message affects
the listener’s understanding most.

19. Non-Verbal Communication
Activity
Guessing Game
• Spilt into two teams A and B
• Two participants from Team A will act out the emotion on
the card until their team guesses correctly.
• Team B will act out their card.
• Opportunities of acting will be circle out so more group
members have a chance to act.
• Your team will be awarded with a point for each correct
guess.

20. Reflection
• What features have helped you in identifying the
situation?
• What strategies can be employed to have effective
non-verbal communication?

21. Dealing with “PEOPLE”
(P)OSTURES & GESTURES
Attitude and gestures
(E)YE CONTACT
Form ‘W’ or be a light house
(O)RGANISATION
Your position or viewpoint
(P)RESENTATION
Clarity of message
(L)OOKS
Appearance
(E)PRESSIONS OF EMOTION
Facial expressions

22. Symbolic
• Communicates a shared
message between the sender
and the receiver like signs,
pictures, codes etc.
Examples:
• A man in a white coat with a
stethoscope
• Military uniforms have
badges

23. Can you identify these signs and codes?

24. Which one do you use frequently?

25. Physical
Environment
Noise
Time
Language
Word Choice
Tone
Literacy
Emotional
Fear of facing
audience
Inferiority
Defensive
Cultural
Stereotyping
Hesitant to
be candid
Barriers in Communication

26. Breaking the Barriers
Snowball Fight

27. Breaking the Barriers in
Communication
Jigsaw Reading
Group Work

28. Barriers in Communication
Listening Skills

29. Are you a good listener?
Let's find out!

30. 4 = Usually, 3 = Frequently, 2 = Sometimes, 1 = Seldom
a) ____ I try to listen carefully even when I’m not interested in the topic.
b) ____ I’m open to viewpoints that are different from my own.
c) ____ I make eye contact with the speaker when I’m listening.
d) ____ I try to avoid being defensive when a speaker is venting negative
emotions.
e) ____ I try to recognize the emotion under the speaker’s words.
f) ____ I anticipate how the other person will react when I speak.
g) ____ I take notes when it’s necessary to remember what I’ve heard.
h) ____ I listen without judgment or criticism.
i) ____ I stay focused even when I hear things I don’t agree with or
don’t want to hear.
j) ____ I don’t allow distractions when I’m intent on listening.
k) ____ I don’t avoid difficult situations.
l) ____ I can ignore a speaker’s mannerisms and appearance.
m) ____ I avoid leaping to conclusions when listening.

31. n) ____ I learn something, however small, from every person I meet.
o) ____ I try not to form my next response while listening.
p) ____ I listen for main ideas, not just details.
q) ____ I know the problems that I face while communication.
r) ____ I think about what I’m trying to communicate when I speak.
s) ____ I try to communicate at the best possible time for success.
t) ____ I don’t assume a certain level of understanding in my listeners when
speaking.
u) ____ I usually get my message across when I communicate.
v)____ I consider which form of communication is best: email, phone, in-person,
etc.
w) ____ I tend to listen for more than just what I want to hear.
x) ____ I can resist daydreaming when I’m not interested in a speaker.
y) ____ I can easily paraphrase in my own words what I’ve just heard.
___________________________ Total
Retrieved from https://www.thoughtco.com/listening-test-are-you-a-good-
listener-31656

32. Scoring
75-100 = You’re an excellent listener and
communicator. Keep it up.
50-74 = You’re trying to be a good listener, but it’s time
to brush up.
25-49 = Listening isn’t one of your strong points. Start
paying attention.

33. The Art of Listening
“If we were supposed to talk more than listen,
we would have been given two mouths and one
ear.”
Mark Twain

34. Listening Skills

35. Active Learning
“Magic” Sentences

36. Key Phrases Situations Examples
“I totally
understand.”
Empathetic • Warms the hearts of the ones involved
• Shows a desire to develop connections
Tell me more
about that..”
Encouraging • Curious to listen to others
• Others feel more empowered and
acknowledged
What do you
think?”
Suggesting • Welcomes authentic suggestions
• Shows genuine interest
“What I Hear
You Saying Is…..”
Restating
And Clarifying
• Shows that you are listening actively
• Clarifies your own understanding
• Wants more detail

37. “You’re Right!” Appreciating • Praises positively
• Expresses sincerity
“How can we
make this
happen?”
Encouraging • Invites others to jump into the same boat
you are in
• Analyzes all different options they offer
you with open heart
“I Don’t Know.” Apologising “I Don´t know” followed by some active
statement of strong willingness to look for
answers and solutions
“Thanks” Appreciating shows sincere appreciation
https://www.intelligenthq.com/resources/12-sentences-to-help-communication/

38. Role Play

39. Group 1
Friend speaking to a group of
friends
“My teacher is unbelievable. First,
she said my answer was too short. So,
I added more details. Now, she is
saying it’s too lengthy.
Group 2
Students speaking to teacher
“We can’t work with Samreen. She
always argues about everything and
we have to do all the work. This is
unfair.”
Group 3
Students speaking to teacher
“We didn’t perform well in English
exam. We are not good at it. We
studied and thought we were
prepared. We think we should just
give up.”
Group 4
Friend speaking to friends
“I hate my job. Every day I do the
same senseless, boring work. I simply
want to quit this job now.”

40. Questions/ Answers

41. References
Basic Communication skills
https://www.slideshare.net/binay285/basic-communication-skills-
26224922?qid=7787921e-ea1e-4726-b3ae-
f36651b506b8&v=&b=&from_search=1
MHPE Skill Training: Communication Skills
https://www.slideshare.net/AnkitSahgal/tab07-communication-
skills?qid=b08a5fd8-1068-427b-9a79-721f916168fc&v=&b=&from_search=1