1.
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2.
About This Report

3.
About This Report

4.
To download the full report, click here.
This presentation includes topline findings from the 2016
“State of Marketing” report.
For data related to specific channels and a deep dive into the
findings, please download the full report using the link below.

5.
Customer engagement is a top priority for marketers this year.

6.
“This is truly the most remarkable time to be a marketer. The way that a
customer engages gives a brand the opportunity to know potentially what they
want before they even ask for it. Because of the real-time nature of data, you
can make a huge impact very quickly.”
— Glen Hartman, Accenture Interactive Global Lead Digital Marketing*
* Salesforce Marketing Cloud customer success video, September 2015

7.
88% of top marketers say a customer journey strategy is
critical to the success of their overall marketing.

8.
We asked marketing leaders to what extent they agreed with
the following statements about the customer journey.

9.
“Marketing keeps evolving, because customers demand it. Whether you’re
running an onboarding campaign or re-engaging with longtime advocates,
customers always want to feel known and uniquely recognized. Customers
have never liked feeling like a faceless number, but today’s customer
unequivocally expects more. It takes a genuine intention to truly understand
your customer, a commitment to marketing intelligence and relentless
dedication to true personalization, to deliver on that expectation.”
— Maggie Lang, Senior Director, Marketing

10.
We asked marketing leaders to rate their team’s ability to
collaborate across business units.
63%
of high performers say they
are excellent at
collaborating with other
business units – bringing
together marketing, sales,
service, IT, and other
executives.

11.
We asked marketing leaders the extent to which they agreed
their team was able to integrate business systems to create
a single view of the customer.
64%
of high performers say they
are excellent at creating a
single view of the customer.

12.
We asked marketing leaders to rate their team’s ability to
create personalized omni-channel customer experiences
across all business units.

13.
63% of all marketers say they will increase spending on
marketing tools and technology over the next two years.

14.
“With the new eCRM technology and tools available to companies today, it's
easier for marketers to focus on one of the most important aspects of the
business — the customer. We can now begin to provide an eCRM customer
experience that's in line with what the customer wants.”
— Bernie Fussenegger, Director, Digital Marketing

15.
On average, top marketing teams use more than twice the
number of tools and technologies that underperforming
marketing teams use.2x

16.
We asked marketing leaders to what extent they were using
various marketing tools and technologies.

17.
of top marketing teams have the executive team’s
complete commitment to their marketing strategy.83%

18.
We asked marketing leaders to what extent they were
planning to increase their budgets.

19.
To download the full report, click here.
This presentation includes topline findings from the 2016
“State of Marketing” report.
For data related to specific channels and a deep dive into the
findings, please download the full report using the link below.