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Salesforce for Sales

Modern sales teams are facing new challenges and we have the solutions. Join us to learn how you can future proof your sales process with the latest technology - gain insights that will allow you to bridge the gap between Sales & Marketing, drive increased productivity, embrace AI and so much more

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Salesforce for Sales

  1. 1. Sylvia Wong Clementina Angelino Ana Serrano Product Marketing 
 The Five Trends Shaping the Future of Sales Sales Cloud
  2. 2. Forward-Looking Statements Statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available., inc. assumes no obligation and does not intend to update these forward-looking statements.
  3. 3. thank y u
  4. 4. FY18 & FY17 revenues as recasted under ASC 606.
 All prior fiscal years are under prior accounting ASC 605.
 FY19 $13.28B Who is Salesforce?
  5. 5. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Salesforce. From 2007-2014 Salesforce was recognized as Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved. 2018 Gartner Magic Quadrant for Sales Force Automation Magic Quadrant for Sales Force Automation 9 July 2018 Analyst(s): Tad Travis, Ilona Hansen, Julian Poulter, and Melissa A. Hilbert A LEADER 12 in a row Years
  6. 6. There’s Never Been a Better Time to Be in Sales Then
  7. 7. Customer Success Platform Connect to your customers in a whole new way
  8. 8. Collaboration New Revenue Channels Intelligence Digital Selling
 Five Trends That Are Shaping Sales Unify Sales & Marketing The Rise of AI Virtual Selling Soars Power Your Partners Recurring Revenue
 Usage Based Pricing
  9. 9. Collaboration Most companies have separate processes, tools & data within Sales & Marketing Marketing Sales Source: 2018 State of Sales Report 88% Sales & Marketing share common goals of reps agree
  10. 10. One Login, All Access B2B Marketing Analytics Lightning Navigation A Single Platform Experience for Marketing and Sales Teams NEW 
 Pardot in Lightning Rochelle Truong Lyft Business
  11. 11. The Rise of AI “By 2020 54% of Sales Leaders expect to use AI.” “76% of teams using AI have increased sales rep staff since 2015.” “AI will increase rep productivity and effectiveness.” “AI adoption is set to skyrocket by 155% over next two years.” Source: 2018 State of Sales Report AI will require more Sales head count, not less
  12. 12. Sell Faster from Anywhere with Sales Cloud Einstein Increase mobile productivity with the World’s Smartest CRM Einstein Email Insights Prioritize your inbox, highlight urgent customer interactions, and take action, fast Recommended Connections Maximize existing relationships, get smart introductions, and increase conversion rates Insights for Sales Leaders Visibility into forecasting and analytics, whitespacing and pipeline. Einstein Email Insights: GA Now Recommended Connections: GA Now Insights for Sales Leaders: GA Now
  13. 13. Clementina Angelino Product Marketing
  14. 14. Digital Selling “Buyers are digital first.” “Inside Sales roles have increased by 7% since 2015.” “Improve rep specialization 
 & lower costs.” “60% of reps report an increase in virtual meetings.” Source: 2018 State of Sales Report Inside Sales teams growing rapidly due to changing customers expectations
  15. 15. Introducing 
 High Velocity Sales Run Inside Sales Faster & Smarter with the #1 Sales Platform Prioritize who best to call Einstein Lead Scoring Optimize prospecting
 Sales Cadences and Work Queues Reach customers faster Lightning Dialler Available NOW!
  16. 16. Ana Serrano Product Marketing
  17. 17. Collaboration New Revenue Channels Intelligence Digital Selling
 Five Trends That Are Shaping Sales Unify Sales & Marketing The Rise of AI Virtual Selling Soars Power Your Partners Recurring Revenue
 Usage Based Pricing
  18. 18. New Revenue Channels Unlock the power of your Partners to reach new sales heights Source: [Source info goes here] of the world’s commerce is sold via channel 80% Easy to onboard, market, analyze
 & sell. 72% reps say partners are critical to overall success
  19. 19. Extend CRM to partners with beautifully branded and personalized portals Sales Cloud PRM Simplifies Channel Selling GA: Now Extend marketing campaigns
 Distributed Marketing Go-to-market faster
 Digital Experience Platform Automate simple reorders
 B2B Commerce
  20. 20. Recurring Revenue Challenges Disconnect between sales & finance Multiple quoting systems Complicated renewals that frustrate customers Lack of insight into customer challenges Overly manual process for up-sell & renewals Difficult to align quoting and billing systems Usage based pricing and billing to better align with modern technology Sales Finance
  21. 21. Introducing Salesforce Billing Manage the entire customer lifecycle on the #1 Sales Platform Automatic contract renewals
 Evergreen Subscriptions Usage-based pricing
 Flexible Invoicing Unified customer, order and payment data
 Salesforce CPQ GA: Now
  22. 22. Adam Ferguson Commercial Director
  23. 23. Salesforce for Sales Built on the World’s #1 CRM Platform 28% * greater revenue Sales Engage Prospects Drive Sales Execution Boost Team Performance Marketing Automation Social & Virtual Selling Customer Lifecycle Management Sales Automation Quoting & Billing Automation Partner Management Sales Intelligence Sales Collaboration & Enablement Integrated Back Office Shuang Stoppe VP, Growth Operations
 Bright Horizons
  24. 24. What’s Next? Breakout #1Keynote Room Breakout #2 Closing Keynote - 5:15 pm “Unlock Your Potential” with Enda McNulty Sessions Start at 3:45 pm Salesforce for Marketing AI + Analytics for Every Business Process Connected Human Experience in Financial Services #SalesforceBasecamp