1.
Spring ’15
Release Preview
Connect with your customers anywhere
with the Customer Success Platform
With the Spring ’15 release you can now build meaningful
connections with your customers, partners, and employees
on any device. Leverage the power of the Customer Success
Platform to engage with customers in a whole new way.
Note: Any unreleased services or features referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Dec 19, 2014

2.
Sales
Cloud
Service
Cloud
Marketing
Cloud
Community
Cloud
Analytics
Cloud
Salesforce1
Platform
Sales Path (Beta)
Salesforce
Email Connect
Duplicate Alerts
and Blocking
Smart and Simple
Console for Service
New Listening and
Analytics for Social
Studio
Community
Management
Console
Now
Available!
Lightning
Process Builder
Spring ’15
Favorite Features
250+ New Features

3.
Sales Path (Beta) Notes (Beta)
Flexible Forecast
Adjustments
Salesforce
Email Connect
Duplicate Alerts and
Blocking
Get tips at every sales stage
to push deals forward, faster
Seamlessly add notes to
every customer interaction
Top down, bottom-up
adjustments for accurate
forecasts
Supercharge productivity Improve the quality of your data
by preventing duplicate records
The new Sales Path helps sales reps
advance a prospect through deal stages
in the sales cycle by guiding them and
recommending sales engagement tools.
Any change to a company's sales
methodology is automatically reflected
in Sales Path so both new and
experienced sales reps can stay
focused on selling.
Target User: Sales Reps
How to Enable: Admin-Enabled
Sales Cloud is introducing a brand new
consumer-like note taking experience,
optimized for sales. Sales reps can now
quickly capture notes on the go with
Salesforce1 — and even create tasks
directly from Notes.
Users will be able to keep the content
private or relate it to multiple Salesforce
records and keep their team informed.
Target User: Sales Reps
How to Enable: Contact Salesforce
Collaborative Forecasts continues to
get better. Reps now have the power
to make adjustments to their own
forecasts without changing the
underlying opportunity value.
And sales managers can save time by
adjusting the rolled up forecast
number instead of each individual
forecast number for every rep.
Target User: Sales Reps, Sales Managers
How to Enable: Admin-Enabled
Bring the Salesforce experience into
Outlook Web App on Mac and
Windows-based computers via the
browser and on any mobile device.
And with Salesforce App for Outlook,
keep Contacts and Events in sync.
Target User: Sales Reps
How to Enable: Admin-Enabled
Immediately improve the quality of
your CRM data with real-time
duplicate alerting, reporting, and
blocking. Check for duplicates with
new or edited accounts, contacts,
leads, and custom objects.
Now, it is included for all customers
with Sales and Service Cloud
Professional Edition and above
(powered by technology from
Data.com).
Target User: Sales Reps
How to Enable: Admin-Enabled
Sell in a whole new way
Check out the Release Notes for the complete list of new features…
Sales Cloud
Favorite Features

4.
Smart and Simple
Console for Service Macros
Social Customer
Service Starter Pack Question-to-Case
Continuous
Data Connect
Resolve cases faster and
improve agent productivity
with a smarter console
Take action faster with
pre-built responses
Get Social Customer
Service up and running
quickly and easily
Ensure no question
goes unanswered in
your community
Sync critical data
to deliver always-on
customer service
The Smart and Simple Console for
Service is now more intuitive and
streamlined. Similar cases are served up
to agents, providing insight into how to
close the case quickly and save agents
time by allowing them to work on
multiple cases with the same issue at
the same time.
The console also features customizable
sidebar components, smarter search
functionality, and keyboard shortcuts to
help reduce clicks.
Target User: Support Agents,
Console Users
How to Enable: Admin-Enabled
(Keyboard shortcuts are Auto-Enabled)
Macros are pre-built responses that
allow users to perform multiple actions
in one click, saving agents time and
allowing them to respond with
consistency and accuracy.
Target User: Support Agents,
Console Users
How to Enable: Admin-Enabled
Social Customer Service Starter Pack
enables customers to easily and quickly
deliver social customer service by
connecting Facebook and Twitter
accounts directly in Service Cloud
without a separate Radian6 contract.
Target User: Service Managers
How to Enable: Admin-Enabled
Easily create a case from any Question
in a community to ensure every
question gets the right answer. Save
time with declarative processes —
similar to workflow rules — that
automatically create cases from
unanswered questions.
Without leaving the console, an agent
can also easily see the entire
conversation in order to answer the
question or mark the best answer.
Target User: Community Moderators,
Service Managers
How to Enable: Admin-Enabled
Business Continuity delivers an
additional level of availability by
allowing customers to keep a critical
subset of their data synchronized
between two separate instances of
Salesforce.
Target User: Admins, Service Executives
How to Enable: Contact Salesforce
Service in a whole new wayService Cloud
Favorite Features
Check out the Release Notes for the complete list of new features…

5.
New Listening
and Analytics
for Social Studio
Content
Builder
Content
Canvas
Journey Builder
Mobile Activities
Email Campaign
Member Status in
Sales Cloud
Understand what's being said
about your company, products,
and industry on social media
Easily create great content
that drives engagement
Easily store, search, edit,
and personalize content
— all from one place
Connect mobile
messaging and apps
to customer journeys
Understand customer
engagement behavior within
Sales Cloud Campaigns
New Social Studio adds social listening
and analytics capabilities to content
marketing and engagement — all within
a single application.
It also extends social data across the
Customer Success Platform: Marketers
can run social campaigns, engage with
customers, and use social insights to
drive marketing decisions. Service teams
can delight customers with social
customer care. Also, sales teams can
connect to new customers faster with
social lead generation.
Target User: Marketers
How to Enable: Auto-Enabled
With Content Builder’s simple drag-and-
drop tools and ability to let users create
and edit email content, marketers can
easily drive engagement with their
customers.
Also, marketers can quickly create
robust emails without any coding or
design experience that render
beautifully across all devices, including
mobile.
Target User: Marketers
How to Enable: Admin-Enabled
Content Canvas gives users a single
place to manage email content with
drag-and-drop creation, personalization,
and dynamic offers — across the
Marketing Cloud.
With robust APIs, Content Canvas
connects to a user's existing CMS and
allows for the creation of customized
content blocks, in addition to the built-in
smart content blocks.
Target User: Marketers
How to Enable: Admin-Enabled
Marketers can now connect with
customers on any device for a truly
personalized 1:1 customer journey.
Journey Builder users can plan,
personalize, and optimize customer
interactions with SMS messages created
in the MobileConnect app.
Also, easily extend customer journeys to
apps and connected products to deliver
personalized communications based on
real time, data-driven triggers.
Target User: Marketers
How to Enable: Contact Salesforce
Now, marketers can define and map
events to subscriber status and get a
single view of a subscriber (Contact
or Lead) at the Campaign level in
Sales Cloud.
With engagement detail directly within
a Campaign, marketers can create
Opportunities or other actions, based
on their subscriber status and
ultimately understand their customer’s
engagement behavior.
Target User: Marketers
How to Enable: Auto-Enabled
Market in a whole new wayMarketing Cloud
Favorite Features
Check out the Release Notes for the complete list of new features…

6.
Community
Management Console
Community Builder
and Templates
Feed
Actions
Salesforce Records
in Chatter Groups
Files Connect
for OneDrive
Monitor and manage
communities more
efficiently
Quickly create and
deploy highly customized
Communities
Make your business
processes social by taking
action in the feed
Improve visibility by
associating Salesforce records
with Chatter groups
Easily connect any Microsoft
business file directly
into Salesforce
The new Community Management
Console includes Community Analytics,
which enables community managers to
track community growth and activity.
This allows companies to tailor
community structure and programs to
more effectively drive usage and signups.
Also, included is Community Moderation
where community managers can quickly
and easily review and address all flagged
content in one location.
Target User: Admins
How to Enable: Auto-Enabled
Community Builder enables companies
to quickly create and deploy customized
Communities with minimal time and
cost. Community admins can easily
change widgets, images, and colors to
match their company brand or other
design objective.
Admins can easily connect service cases
to the community, as well as articles
from their knowledge library.
Communities built with Community
Builder are mobile optimized and look
great on any screen — from laptop to
tablet to smartphone.
Target User: Admins
How to Enable: Auto-Enabled
Feed Actions enable customers to use
the community to truly extend business
processes. Managers can now create
custom actions to support any process
in the community, right in the feed, so
that customers can quickly submit
support cases, partners can be trained
on new products, and employees can
submit expenses faster than ever.
Community managers can also drive
members to specific groups, files, or
actions with recommendations that are
prominently displayed in the feed.
Target User: Community Users
How to Enable: Auto-Enabled
Now, Salesforce records are more
integrated with Chatter than ever
before. Users can create records in
groups and add existing records to
groups so that it's easier than ever to
find important information.
Easily see which groups are talking
about a record or see which records are
associated with a particular group.
Target User: Chatter Users
How to Enable: Auto-Enabled
The Spring ’15 release adds Microsoft
OneDrive for Business integration to our
already successful Microsoft SharePoint
integration. Now, any Microsoft business
file, whether stored on-premise or in the
cloud, can immediately be connected to
Salesforce.
This makes these files immediately
mobile and social, enabling them to be
attached to records, shared with groups,
or placed in the feed.
Target User: Community Users
How to Enable: Contact Salesforce
Engage in a whole new wayCommunity Cloud
Favorite Features
Check out the Release Notes for the complete list of new features…

7.
Everyone Mobile Platform
can easily find insights insight to action open for any data and customer app
The Salesforce Analytics Cloud is designed
for everyone. Whether you are a business user,
analyst, or developer, Analytics Cloud enables
you to access any data, get answers to any
questions, and act immediately.
Now, anyone can access powerful insights and
let the data tell a story.
Insights are not and should not be restricted to
the desktop. With the mobile-first Analytics
Cloud, you can explore all types of data from
your mobile device.
No matter where you are, you can collaborate
and share insights with colleagues and know
your customers like never before.
Native to the cloud and built on the Wave
platform, Analytics Cloud makes integration
with your Salesforce data, as well as any other
data source, simple and seamless.
The Wave platform enables you to design
custom analytic apps and deploy them to users
five times faster than the competition, all while
ensuring the highest levels of security and easy
administration.
Meet the New Analytics Cloud
Analytics for the rest of us
Understand your customers
in a whole new way
Analytics Cloud
Powered by Wave
Check out the Release Notes for the complete list of new features…

8.
Lightning
Process Builder Event Monitoring
Identity for
Customers Lightning Connect
AppExchange
Store Builder
Automate complex processes,
improve productivity, and
drive business forward
Gain complete visibility into
the security, performance,
and usage of Salesforce
Connect with your
customers from any device,
app, or website
Deliver a seamless
customer experience across
all apps and devices
Build your own
app ecosystem
Lightning Process Builder allows anyone
to build enterprise workflows and
visually automate complex processes in
just a few clicks.
From daily activities, such as sending
follow-up email reminders, submitting
pricing approval requests and assigning
tasks, to more complex processes, like
employee onboarding, vendor
procurement and order fulfillment,
Lightning Process Builder helps
companies go faster.
Target User: Admins
How to Enable: Admin-Enabled
Event Monitoring gives customers
detailed performance, security, and
usage data on all their Salesforce apps.
Every interaction is accessible via API
so customers can connect it to the
data visualization app of their choice.
Information Security can see who is
accessing critical business data when
and from where, IT can troubleshoot
and optimize performance, and
Salesforce admins can assess usage
patterns, increasing adoption.
Target User: Admins, IT, CISO
How to Enable: Contact Salesforce
Identity for Customers helps companies
turn every customer interaction into
an opportunity to grow their business.
Create a single customer identity across
brands and businesses, capture richer
customer profiles, and connect
customers in CRM with their online
digital personas, all while providing
customers with personalized apps
and content.
Target User: Sales, Marketing, IT
How to Enable: Contact Salesforce
Lightning Connect helps companies
connect legacy data with Salesforce in
minutes using point-and-click tools. It
accesses data by reference in real time,
so data is not copied to Salesforce.
Lightning Connect brings the power
of the Salesforce1 Platform to external
data, helping customers build custom
apps, map data to Salesforce objects,
and access external data via
Salesforce APIs.
Target User: Admins, IT, Enterprise
Architects
How to Enable: Contact Salesforce
With AppExchange Store Builder, you
can build a completely customized app
store to distribute any app, on any
device, to partners, customers, or
employees using the same technology
that powers the #1 business app
marketplace — AppExchange.
Customize your store with your
branding and modify functionality
to meet any requirement.
Target User: Admins
How to Enable: Contact Salesforce
Engage customers with appsSalesforce1 Platform
Favorite Features
Check out the Release Notes for the complete list of new features…

9.
Join
the Release Community
Read
the Spring ’15 Release Notes
Watch
the Release Videos
Get the latest release information,
answers to your questions, and
interactive product discussions — all in
one place. Click Here.
Learn about all the new Salesforce features and
enhancements of existing features in the Spring ’15
release. Click Here.
See the new features come to life by watching
Salesforce product marketers demo their favorite
features in the Spring ’15 release. Click Here.
1 2 3
Download
Salesforce1 Mobile App
Start experiencing Salesforce and the new Spring ’15 features on your mobile device.
Admins, learn how you can rollout the app to your company at
salesforce.com/salesforce1/rolloutguide.
Spring into Spring ’15

10.
Salesforce Spring ’15 Release