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Success Community Keynote
Get your #SuccessOn!
Erica Kuhl, Director of Community
@ericakuhl
Matt Brown, Advocacy Program M...
Safe harbor
Safe harbor statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contai...
Let’s get to know YOU now!
QUESTION #1:
Who traveled the farthest to be
at Dreamforce ‘13?
QUESTION #2:
Who’s been a salesforce.com
customer the longest?
QUESTION #3:
Who’s done the most recent
password reset?
QUESTION #4:
Who’s grandma knows what they
do for work?
Keynote Agenda

• Success Community: Past & Present
• Communities Roadmap Demo
• Advocacy Programs Update: User Groups & M...
Success Community Through the Years
5
2 00

6
2 00

7
2 00

2 010

Built on the Salesforce
Communities platform
The place ...
Success Community Today
936,000+ Registered Community Members
230,145 Unique Visitors Per Month
41,000 New Members Per Mon...
What does Community mean to
salesforce.com?
Community is Peer to Peer Success
80% Who Post a Question Get a “Quality”
Answer
3500 Questions Per Month
12,000 Answers P...
Community is Customer Innovation
1100+ Community Delivered Ideas
2,053 Community Comments Per Month
11,071 Community Votes...
Community is Collaboration
8,301 Posts Per Month
11,064 Comments Per Month
629 Topics “Talked About” Per Month
417 Collabo...
What’s next for the Salesforce
Communities Platform?
Fabrice Talbot
Communities Product Manager, Salesforce

Stephen Hsu
Communities Product Manager, Salesforce
@steveyhsu
Matt Brown
Advocacy Program Manager, Salesforce
@mattybme
How many of you are a member
of your local user group?
User Group Program Today
161 Global User Groups run solely by
customer volunteers
51 International and 8 Vertical/Industry...
4 Easy Steps to Joining a User Group

1. Navigate to success.salesforce.com/usergroups
2. Search for a group (alphabetical...
User Group Leaders stand up
and be recognized!
THANK YOU!!!
MVP Program Today
115 Salesforce MVPs
80% #askforce answers
40% Questions Answered by MVPs
Channels: Answers, User Groups,...
MVP Program Details
• New set of participants awarded with each seasonal release
• Awarded for activities in the online an...
Characteristics of a MVP
Accessible

Knowledgeable

Leaders
Next Nomination Process for
Winter ‘14 is Coming Soon!
Get Your #SuccessOn at #DF13!
Success Community Zone (#SCZ)
(Hilton Grand Ballroom)
Community Live Podcast Station
Communi...
Matt Brown

Erica Kuhl

Advocacy Program Manager,
@mattybme

Director of Community,
@ericakuhl

Fabrice Talbot
Communities...
Success Community Keynote - Dreamforce 2013
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Success Community Keynote - Dreamforce 2013

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Success Community: Past & Present
Advocacy Programs Update: User Groups & MVP
Success Community Activities: Dreamforce 2013

Published in: Business, Technology, Education

Success Community Keynote - Dreamforce 2013

  1. Success Community Keynote Get your #SuccessOn! Erica Kuhl, Director of Community @ericakuhl Matt Brown, Advocacy Program Manager @mattybme
  2. Safe harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.   The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.   Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
  3. Let’s get to know YOU now!
  4. QUESTION #1: Who traveled the farthest to be at Dreamforce ‘13?
  5. QUESTION #2: Who’s been a salesforce.com customer the longest?
  6. QUESTION #3: Who’s done the most recent password reset?
  7. QUESTION #4: Who’s grandma knows what they do for work?
  8. Keynote Agenda • Success Community: Past & Present • Communities Roadmap Demo • Advocacy Programs Update: User Groups & MVP • Success Community Activities: Dreamforce 2013
  9. Success Community Through the Years 5 2 00 6 2 00 7 2 00 2 010 Built on the Salesforce Communities platform The place for customers to: •Engage with other customers •Share feedback •Ask questions •Interact with peers & us
  10. Success Community Today 936,000+ Registered Community Members 230,145 Unique Visitors Per Month 41,000 New Members Per Month 2,000,000+ Page Views Per Month
  11. What does Community mean to salesforce.com?
  12. Community is Peer to Peer Success 80% Who Post a Question Get a “Quality” Answer 3500 Questions Per Month 12,000 Answers Per Month 40% Questions get Answered by a MVP
  13. Community is Customer Innovation 1100+ Community Delivered Ideas 2,053 Community Comments Per Month 11,071 Community Votes Per Month 60 Delivered Ideas Per Release
  14. Community is Collaboration 8,301 Posts Per Month 11,064 Comments Per Month 629 Topics “Talked About” Per Month 417 Collaboration Groups (how many customer vs. official)
  15. What’s next for the Salesforce Communities Platform?
  16. Fabrice Talbot Communities Product Manager, Salesforce Stephen Hsu Communities Product Manager, Salesforce @steveyhsu
  17. Matt Brown Advocacy Program Manager, Salesforce @mattybme
  18. How many of you are a member of your local user group?
  19. User Group Program Today 161 Global User Groups run solely by customer volunteers 51 International and 8 Vertical/Industry 50,000+ User Groups Members 135 User Groups Meetings/Month June ‘13 Program Re-launch simplified user group experience leveraging Chatter Groups and standardization
  20. 4 Easy Steps to Joining a User Group 1. Navigate to success.salesforce.com/usergroups 2. Search for a group (alphabetically listed) 3. Click on the User Group tile 4. Click “Join” NOTE: Once the user group leader has “accepted” your request to join, you’ll be notified via email
  21. User Group Leaders stand up and be recognized! THANK YOU!!!
  22. MVP Program Today 115 Salesforce MVPs 80% #askforce answers 40% Questions Answered by MVPs Channels: Answers, User Groups, Ideas, Bloggers, Developerforce, LinkedIn, StackExchange, Twitter & Collaboration
  23. MVP Program Details • New set of participants awarded with each seasonal release • Awarded for activities in the online and offline communities during the prior year • Year long term with the opportunity to be re-rewarded based upon the prior years contribution
  24. Characteristics of a MVP Accessible Knowledgeable Leaders
  25. Next Nomination Process for Winter ‘14 is Coming Soon!
  26. Get Your #SuccessOn at #DF13! Success Community Zone (#SCZ) (Hilton Grand Ballroom) Community Live Podcast Station Community Mini-Theater Community-Led Sessions (MVP & User Group Leaders) Unique sessions run entirely by our top community advocates Click here for all Community-Led Sessions Genius Bar Customer Journey Wall (#DF13Wall) Community Lounges/Charging Stations Advocacy Program Kiosk Social Head Shots Meet-up Tables & Collaboration Station Community Games - Passport Punch FREE Specialty Coffee Drinks! Dreamforce to You (success.salesforce.com) Community @ Dreamforce (Dreamforce Org) Bring the #DF spirit to the greater Success Community and keep the #DF spirit alive all year long Your one-stop-shop for resources, PowerPoint presentations, scheduling information and more for the Success Community at Dreamforce.
  27. Matt Brown Erica Kuhl Advocacy Program Manager, @mattybme Director of Community, @ericakuhl Fabrice Talbot Communities Product Manager Stephen Hsu Communities Product Manager @steveyhsu

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