Salesforce for HR: Transform HR & Employee Engagement

1. Salesforce for HR: Transform HR &
Employee Engagement
Connect & engage with your employees in a whole new way
Birgitta Berger
Principal Solution Engineer
bberger@salesforce.com
Andreas Fechter
Engagement Manager | oinio
Andreas.Fechter@oinio.com
Armin Fakouhi
Senior Solution Engineer
afakouhi@salesforce.com

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This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties
materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results
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litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our
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Safe Harbor

3. Salesforce for HR
Birgitta Berger, Principal Solutions Engineer, Salesforce

4. 24/7 Access to the Right Information
Collaboration & Transparency
Integrated Experiences Across Systems
Mobile, Engaging User Interface
Your Employees Expect the Same Engaging Experiences at
Work
Cloud
Mobilgeräte
Soziale
Netzwerke

5. Intranet
Ticketing
Onboarding Portal
Learning
Management
Performance
Management
HRMS
Payroll
BI
Career Site
Recruiting
ATS
Today’s HR Systems of Record Were Built for Transactions,
Not Engagement
“There is an error on my paycheck.
Who can help me?”
“Are there any good trainings to
help me close more business?”
“Who are our high
performers, and how do
we learn from them?”
Your EmployeesYour Systems

6. Worldwide Epidemic of Disengagement
Gallup Study
13%Engaged
24%
Actively
disengaged
63%
Disengaged
Source: Gallup “State of the Global Workforce” 2013
230K Employees in 142
countries

7. So How Do You Meet the
Expectations of Today’s Workforce?

8. THE EMPLOYEE
SUCCESS PLATFORM
Transform Engagement Across the Entire Employee Lifecycle
Employee Social
Intranet
Alumni Relations
Internal Helpdesk
Learning & Career
Growth
Recruiting
Hiring Performance
Management
Onboarding & Self-
Help
THE EMPLOYEE SUCCESS PLATFORM

9. Transform Employee Engagement with Salesforce
Service Employees Effortlessly
24/7 Self Service Hub
Cross-Channel, Personalized Support
Reports & Dashboards
Automate Employee Process
Flexible Processes Automation
Seamless Integration
Engaging, Mobile User Interface
Engage Every Employee
Mobile, Social Intranet
Share Information, Files & Experts
Launchpad for Every App
Systems of Record
System of
Engagement
1 2 3
Social Mobile Connected

10. Engage & Grow
Social Intranet
Onboarding
Employee Apps
Social Intranet
Social Intranet +
50 Apps
Social Intranet
Social Intranet +
Employee Apps
Social Intranet
Social Intranet
Customers Transforming HR & Driving Employee Engagement
Automate & Manage
Recruiting App
Advertiser
Production App
Recruiting App
60 HR Apps +
Social Intranet
Recruiting App
HR Apps
Feedback &
Rewards App
Recruiting App
Support & Service
HR Helpdesk
Employee Shared
Services
HR Helpdesk
HR Help Desk
HR Shared
Services
HR & Finance
Shared Services
HR Service
Center
HR Help Desk

11. Salesforce Mobile HR Service & Employee Engagement Apps
Concierge AppOrg Chart AppApp Menu Social App

12. HR Self Service
@ Bombardier Transportation
Andreas Fechter, Engagement Manager, oinio

13. 36,000 employees
28 countries / 3 continents
Diverse & project-based business
Independent operations
Cost-optimized products
Requires flexible, cost-optimized internal services
Bombardier Transportation: Company Overview
Rail Vehicles Transportation
Systems
Services Rail Control
Solutions
Propulsion
& Controls
Bogies
 Driverless
Systems:
Monorails, Metros,
People Movers
 Light rail systems
 Metro Systems
 Intercity Systems
 E-mobility
Solutions
 Operations and
Maintenance
 Fleet
Management
 Asset Life
Management
 Material
Solutions
 Component
re-engineering
and overhaul
 Traction
converters
 Auxiliary
converters
 Traction
drives
 Control and
communicatio
n
 Portfolio to
match entire
range of rail
vehicles
 Full scope of
service over
the lifetime
of a bogie
 Integrated
control
systems
 Automatic
train protection
and operation
 Interlocking
systems
 Wayside
equipment
 Services
 Light rail
vehicles
 Metros
 Commuter
trains
 Regional trains
 Intercity trains
 High speed
trains
 Locomotives

14. Standard processes & transaction approvals
Track & analyze service delivery
System access from each location
Manage documents & forms
Reduce costs
Initial Situation
HR StrategyHR Challenge’s
Provide transparent processes & systems
Introduce Employee / Manager HR Self-Service
Transactional services with major hubs
Provide document management solution
Reduce costs by centralize services

15. Salesforce – The Key Enabler
Content
Library
Case
Management
Process
Queues
Reporting
Workflows &
Approvals &
Escalations
Chatter

16. The „Contact HR Team“ Community
Accessible by employees, manager and HR Business Partners
Create HR
requests
Status Tracking
Add attachments &
comments
Business Pre-
approval for
recruitment
HR Forms &
Guidelines
Frequently Asked
Questions
Direct Link to
E-employee file
Collaboration
on Cases

17. Common processes & system infrastructure
Access from everywhere without any installation
Transactional processing in 3 hubs
One stop shop “Employee Services”
Ability to analyze service delivery
Continuous process improvements
Results
30,0000
information
searches
18,000
service
requests
25%
cost
reduction
6,000
documents
controlled

18. What are the next steps on Bombardier‘s HR roadmap
Continious Process Improvements
Onboarding further Divisions
Sharing Salesforce Org with other
Bombardier Divisions (Bombardier
Aerospace and Bombardier INC)
Add Processes
Mapping HR Multi-Level process
requirements, as end-to-end
processes are involving multiple
teams
Introducing New Features
Creating HR documents out of
Salesforce (e.g. contracts) and use
Salesforce Knowledge for HR team
321

19. HR Evaluation Process
@ oinio
Andreas Fechter, Engagement Manager, oinio

20. oinio: Company Overview
• 150+ customer (500+ engagements/projects)
• 80+ global (multi continents) projects
• Customer Satisfaction 9.7 of 10.0
Customer Success
• Technology leadership in Central Europe (CE)
• 2 certified Technical Architects
• Recognized leader in data integration
• #1 salesforce.com PS Partner in CE
• Mobile leadership in CE
• Salesforce ISV partner
• Silverpop Partner of the year 2014 2nd place
Technology Leader
• Founded: 2000, Employees: 100+
• Headquarters: Munich
• Global Offices:Frankfurt, Shanghai, Hongkong
• Partners: salesforce.com, Marketo, Silverpop,
Salesforce Marketing Cloud, Bluewolf
• Industry Focus: Healthcare & Life Sciences,
Manufacturing & Automotive
Our Company
M o b i l e A c c e l e r a t o r P r o g r a m
PARTNER

21. oinio’s HR Evaluation Process
EmployeeSupervisor
Assessment ObjectivesPlaning Measures
Annual Appraisal Interviews
End of Probation Interviews
Recruiting Interviews

22. Appraisal Interview - Preparation
Interview Planning
Supervisor is planning the
interview by selecting the
employee, interview type, date
and location
1
Notification
Employee and Supervisor are
receiving an email notification
with calendar entry and link to
the
Self Evaluation page
2

23. Appraisal Interview - Preparation
Preparation Instructions
When starting the Self-Evaluation
process, role-based instructions
will be displayed, with details
about
• Work Tasks
• Performance
• Development & Behavior
• Objective Agreements
Supervisor & Employee will get
instructions to be prepared for
the interview
3

24. Appraisal Interview - Preparation
Basic Assessment Questions
Free-text questions for employee’s
• Strengths & Achievements
• Development Potential
• Main Goals for the next period
Supervisor & Employee will answer
these questions.
4

25. Appraisal Interview - Preparation
Detailed Rating
A subset of role-depended
questions has to be answered by
choosing a rating with the slider.
Supervisor & Employee will answer
these questions.
5

26. Appraisal Interview - Execution
Measures
Comparing & Discussing
Supervisor’s & Employee’s
answers will be displayed for each
questions in order to discuss and
set the final rating.
6
Objectives & Measures
Questions can be marked as “key
topic” for the Employee in order
to define targets & actions for
each.
7

27. Appraisal Interview - Review
Measures
Review & Documentation
A PDF document will be created
after finishing the process with
the final ratings, targets and
actions.
8
Commitment
After approval from Employee
and Supervisor, HR department
will receive the results.
9

28. THE EMPLOYEE SUCCESS
PLATFORM
See in Action - Demo
Employee Social
Intranet
Alumni Relations
Internal Helpdesk
Learning & Career
Growth
Recruiting
Hiring Performance
Management
Onboarding & Self-
Help
Apps
Service
THE EMPLOYEE SUCCESS PLATFORM
Employee
Eric Jones
HR Agent
Helen
Taylor
Manager
Mindy
Davis
Recruiter
Rachael
Garcia
Community
Community

29. Q & A

30. Thank you !!!