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SAMSUL SIDDIQUI
Assistant Manager (Vodafone India Limited)
Mobile no- +919820018040 email-shamslraja@yahoo.co.in
Seeking assignments in the field of Customer Service, Operations with an organization of repute
Objective:
To apply and enhance my creative, technological skills for the best possible outcome for the
Organization, and to have a continuous growth and learning experience in my profession that would
best utilize expertise in the corporate world.
Educational Qualification:
• T.Y. Bachelor of Commerce from L.S Raheja College of Arts & Commerce (Santacruz)
with Second Class (Mumbai Board).
• H.S.C from L.S Raheja College of Arts & Commerce (Santacruz) with First Class
(Maharashtra Board).
Organizational Experience & Job Responsibilities:
Assistant Manager (CSG) Vodafone India Limited (April 2010- till date)
Operations (Activations)
Job responsibilities: (Operations & Compliance to Business):
 Managing Term Cell & TRAI Audits which are highly sensitive in nature, Managing all
VTM (Vigilance Telecom Monitoring) related activities, maximized the Compliance rate
of documents audited by VTM to more than 99.5 % (Best PAN INDIA) resulting into
Cost saving for the company in terms of penalty levied by VTM office for Non-
Compliant documents.
 Service Partner & associated manpower Management with strength of approx. 40
Supervisors.
 Managing Compliances related to Data Reporting, Foreign Nationals, >9 Bulk
Subscribers, PRI, FLD & NON FLD Operations, Assignment of Rights to Retailers for
Activations, 6 Monthly PV & Quarterly User List collection processes as per DOT
Guidelines.
 Managed Mumbai Circle Re-verification Drive for Prepaid, Post paid, IOIP, HNI &
COCP Accounts.
 Managed Post-paid & Prepaid FA operations for Mumbai circle. Managing a Team of 5
members for more than 3 years with efficiency and Zero attrition who are Direct
Reportee’s.
 Handling escalated queries/complaints from Sr. Management/Legal/Regulatory
Bodies/LEA’s etc.
 Conducted Training’s related to Products & Processes all across Mumbai circle for
Retailer’s / Distributors & Circle teams thereby sharing knowledge with all Stakeholders.
 Proactive & Effective steps to communicate/translate changes related to
Regulatory/Corporate Guidelines.
 Developing, implementing and transitioning processes based on Voice of Customer.
 Overseeing process improvement initiatives through system changes, role changes,
process realignment/ redefining & efficiency productive management.
Developmental:
 Projects – Corporate and Circle
 Projects – cross functional
 Team training and motivation
 Team development
 Drive change with simple and effective processes.
 Simple and Effective Market & Customer Communication
Stakeholder Management:
 Support to POS, VBS, Enterprise & all Cross Functional Teams
 Liaison with Nodal, Legal, IT & BO to deliver better compliance & FTR’s
Quality & Process Compliance:
 Designing quality procedures and parameters.
 Ensuring that the team is updated with the latest Process Updates and 100% adherence
 Taking initiatives through various programs that the team members adhere to all the
policies and procedures.
 Assessing customer feedback, evaluating areas of improvements with regular scientific
analysis for evolving newer growth patterns of the brand.
Projects undertaken:
 Re-verification Drive for IOIP, CONSUMER, SME, COCP, LMCOA & HNI Customers with
ease.
 Played a Pivotal role in Post-Paid & Pre-paid Activation Applications (IPOS to CPOS & CRS to
UPSS) Migration.
 Setup & Implementation of KYC Norms by Department of Telecommunication vide Regulations
enforced 09th
Nov’2012 onwards.
 Was an Integral Part in the Set up of A1 Model, thereby extending the Document Processing unit
at POS reducing Activations TAT & in turn Revenue Enhancement.
 UAT & Alignment of Data Reporting to Department of Telecommunication & Telecom
Regulatory Authority of India.
 Clean up of the >9 Bulk Base in alignment to DOT Guidelines.
 UAT & FA Operations made live for PRI, FLD & NON-FLD Products.
 Cleansed the Entire Base of Retailers (Mumbai) with RIU Rights.
 Currently Working on FTTH project for Home Broadband & Landline Services.
 Aligned the Process for 6 Monthly PV & Quarterly User List Collection from Bulk COCP
Account.
Team Assist (Vodafone Store) Talent Quest Solutions (Feb2010-April 2010)
Front Office Vodafone Essar Limited
Job responsibilities:
 Achieving Monthly Sales, Retention, Quality & Customer Service Targets thereby enhancing
company Revenue.
 People Management including Staff & Customers.
 SPOC for any queries related to Customer Complaints, Requests & Closure of Sales.
Achievements: Achieved Monthly Assigned Sales, Retention & Quality Targets. Achieved highest
numbers in terms of %age for a particular Store in a 2 month tenure at the store.
Customer Service Executive (Talent Quest Solutions) (Nov 2007 - Feb 2010)
Front Office Vodafone Essar Limited
Job responsibilities:
 Managing all types of customers walking in the Stores.
 Convert Prospects into customers, handling customer queries from activation to
disconnection.
 Managed Store in the absence of Manager as an Acting Team Assist.
Achievements: Achieved assigned Sales & Retention target for 17 consecutive Months at Retail
POS.
Personal Details:
Date of Birth: 30th
May 1982
Languages: English, Hindi, Marathi.
Email: shamslraja@yahoo.co.in, samshul.siddiqui@vodafone.com
Mobile no: 9820018040 / 9930118119
Address: 208/2, Building No – M1, Shaan Chs, Daulat Nagar Plot No – 3
Relief Road Extension, Santacruz West
Mumbai – 400054
• References: Available on request
Samsul Siddiqui

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Samsul Resume

  • 1. SAMSUL SIDDIQUI Assistant Manager (Vodafone India Limited) Mobile no- +919820018040 email-shamslraja@yahoo.co.in Seeking assignments in the field of Customer Service, Operations with an organization of repute Objective: To apply and enhance my creative, technological skills for the best possible outcome for the Organization, and to have a continuous growth and learning experience in my profession that would best utilize expertise in the corporate world. Educational Qualification: • T.Y. Bachelor of Commerce from L.S Raheja College of Arts & Commerce (Santacruz) with Second Class (Mumbai Board). • H.S.C from L.S Raheja College of Arts & Commerce (Santacruz) with First Class (Maharashtra Board). Organizational Experience & Job Responsibilities: Assistant Manager (CSG) Vodafone India Limited (April 2010- till date) Operations (Activations) Job responsibilities: (Operations & Compliance to Business):  Managing Term Cell & TRAI Audits which are highly sensitive in nature, Managing all VTM (Vigilance Telecom Monitoring) related activities, maximized the Compliance rate of documents audited by VTM to more than 99.5 % (Best PAN INDIA) resulting into Cost saving for the company in terms of penalty levied by VTM office for Non- Compliant documents.  Service Partner & associated manpower Management with strength of approx. 40 Supervisors.  Managing Compliances related to Data Reporting, Foreign Nationals, >9 Bulk Subscribers, PRI, FLD & NON FLD Operations, Assignment of Rights to Retailers for Activations, 6 Monthly PV & Quarterly User List collection processes as per DOT Guidelines.  Managed Mumbai Circle Re-verification Drive for Prepaid, Post paid, IOIP, HNI & COCP Accounts.  Managed Post-paid & Prepaid FA operations for Mumbai circle. Managing a Team of 5 members for more than 3 years with efficiency and Zero attrition who are Direct Reportee’s.  Handling escalated queries/complaints from Sr. Management/Legal/Regulatory Bodies/LEA’s etc.  Conducted Training’s related to Products & Processes all across Mumbai circle for Retailer’s / Distributors & Circle teams thereby sharing knowledge with all Stakeholders.
  • 2.  Proactive & Effective steps to communicate/translate changes related to Regulatory/Corporate Guidelines.  Developing, implementing and transitioning processes based on Voice of Customer.  Overseeing process improvement initiatives through system changes, role changes, process realignment/ redefining & efficiency productive management. Developmental:  Projects – Corporate and Circle  Projects – cross functional  Team training and motivation  Team development  Drive change with simple and effective processes.  Simple and Effective Market & Customer Communication Stakeholder Management:  Support to POS, VBS, Enterprise & all Cross Functional Teams  Liaison with Nodal, Legal, IT & BO to deliver better compliance & FTR’s Quality & Process Compliance:  Designing quality procedures and parameters.  Ensuring that the team is updated with the latest Process Updates and 100% adherence  Taking initiatives through various programs that the team members adhere to all the policies and procedures.  Assessing customer feedback, evaluating areas of improvements with regular scientific analysis for evolving newer growth patterns of the brand. Projects undertaken:  Re-verification Drive for IOIP, CONSUMER, SME, COCP, LMCOA & HNI Customers with ease.  Played a Pivotal role in Post-Paid & Pre-paid Activation Applications (IPOS to CPOS & CRS to UPSS) Migration.  Setup & Implementation of KYC Norms by Department of Telecommunication vide Regulations enforced 09th Nov’2012 onwards.  Was an Integral Part in the Set up of A1 Model, thereby extending the Document Processing unit at POS reducing Activations TAT & in turn Revenue Enhancement.  UAT & Alignment of Data Reporting to Department of Telecommunication & Telecom Regulatory Authority of India.  Clean up of the >9 Bulk Base in alignment to DOT Guidelines.  UAT & FA Operations made live for PRI, FLD & NON-FLD Products.  Cleansed the Entire Base of Retailers (Mumbai) with RIU Rights.  Currently Working on FTTH project for Home Broadband & Landline Services.  Aligned the Process for 6 Monthly PV & Quarterly User List Collection from Bulk COCP Account.
  • 3. Team Assist (Vodafone Store) Talent Quest Solutions (Feb2010-April 2010) Front Office Vodafone Essar Limited Job responsibilities:  Achieving Monthly Sales, Retention, Quality & Customer Service Targets thereby enhancing company Revenue.  People Management including Staff & Customers.  SPOC for any queries related to Customer Complaints, Requests & Closure of Sales. Achievements: Achieved Monthly Assigned Sales, Retention & Quality Targets. Achieved highest numbers in terms of %age for a particular Store in a 2 month tenure at the store. Customer Service Executive (Talent Quest Solutions) (Nov 2007 - Feb 2010) Front Office Vodafone Essar Limited Job responsibilities:  Managing all types of customers walking in the Stores.  Convert Prospects into customers, handling customer queries from activation to disconnection.  Managed Store in the absence of Manager as an Acting Team Assist. Achievements: Achieved assigned Sales & Retention target for 17 consecutive Months at Retail POS. Personal Details: Date of Birth: 30th May 1982 Languages: English, Hindi, Marathi. Email: shamslraja@yahoo.co.in, samshul.siddiqui@vodafone.com Mobile no: 9820018040 / 9930118119 Address: 208/2, Building No – M1, Shaan Chs, Daulat Nagar Plot No – 3 Relief Road Extension, Santacruz West Mumbai – 400054 • References: Available on request Samsul Siddiqui