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A COLLABORATIVE APPROACH TO DIGITAL
STORYTELLING IN HEALTHCARE SETTINGS
The 24th International Conference on Engineering and Product Design Education | E&PDE 2022
Sana Behnam Asl,1 Carolina Gill,1 Kelly Umstead,1 Raunak Mahtani1 , and Kristin P. Tully2
Please cite us:
Link to the article
DOI number: 10.35199/EPDE.2022.107
https://www.postnatalsafety.com/
Redesigning Systems of Postnatal Care
(Funded by the Agency for Healthcare Research and Quality R18HS027260)
Human-centered Research
We are applying human-centered research and design principles in this
project; to transform processes and outcomes for families and those
serving them, such as healthcare professionals.
Multi-method data
TT
• Surveys
• Interviews
• Shadowing
• Participatory workshops
• Naturalistic videos
Naturalistic Videos
Naturalistic video involves “the video recording or filming of the stream of
activity of subjects or observation of real-life experiences in their natural
setting, in order to experience, interpret, and represent behavior”
Iedema. et al., 2006; Pink , 2020; Tully et al., 2012)
These videos document the raw, unfiltered
emotions, reactions, and actions.
Naturalistic Videos
Naturalistic videos of patients and healthcare
professionals in the postnatal unit
Multiple methods of data collection including:
• 461 hours of naturalistic videos
• Among 15 postpartum patients and their companions
(in an academic medical center in the southeastern
United States)
• Videos averaged 31 hours (range 10 to 76) from two
camera views in the participants’ postpartum unit rooms
Our Study
Two camera views in the participants’
postpartum unit room
Limitations of Naturalistic Videos
Asan, O., & Montague, E., 2014; Iedema et al., 2006
• These videos contain sensitive and confidential information.
• The length of the videos would be too long for teaching purposes
• It can be difficult to isolate the information and convey certain aspects of the
recorded experience or behaviors
• Traditional formats for sharing qualitative data findings such as written reports or
presentations may remove the empathic pieces and fail to convey the critical
emotional components
These limitations are opportunities for design
Our questions
• How can storytelling and digital stories elicit conversation and enable healthcare
professionals to engage in a discussion around system strengths and opportunity areas?
• How can we emphasize specific dimensions of the interaction, experience, or setting to
bring attention to one issue at a time?
• How can we leverage the richness of the naturalistic videos to share stories of/from the
postnatal unit while protecting participants’ confidentiality?
• What are the best practices and technical considerations for creating narratives that are
engaging while the context, behaviors, and dialogue are kept intact?
Digital Storytelling for Provocation
Gubrium, 2009 ; Hughes, 1998
By transforming the data into shareable visualizations, such as digital stories,
participants can see that their stories are heard, verified, and represented.
Gubrium, A., 2009
Digital stories are “short visual narratives (approximately 3- to 5-min) or
animations that create engaging and compelling accounts of experience”
Digital Storytelling
Our Process
The design team, along with research partners:
• Reviewed ,analyzed and identified the emerging themes from videos
• Followed multiple iterative steps
• Coded the videos in 5-minute increments
Vignettes
Summarized accounts of events,
participants, situations, and structures,
which made it possible to refer to important
points in the study of behaviors,
perceptions, and attitudes in the context.
Developing Digital stories
To create actionable digital stories we followed specific steps, including:
1. Technical considerations
2. Defining the scope
3. Shaping the style
Technical Considerations
Two main considerations for
the choice of the software:
1. The ease of use
a. Short onboarding
b. Built in features
2. Collaboration
a. Shared library
Built-in features
Shared library
Vyond , 2022
Defining the Scope
We developed a worksheet that allowed the
research partners to select and summarize
sections of the video and note examples that
they felt were worth discussing .
We followed a participatory approach
to prioritize the content and define the scope.
Shaping the Style
1. Design of environment
Exploring different color pallets and asset design
Shaping the Style
1. Design of environment
Third person view
First person view
Shaping the Style
1. Design of environment
Final minimalistic environment
Shaping the Style
1. Design of environment
2. Maintaining concordance with
characters’ appearance,
mannerisms, and voices
Companion character development process
De-identified video footage (A) Precise style of the environment (B) Final minimalistic environment (C)
Shaping the Style
Smithsonian Museum Presentation
2022 ACCelerate Festival, DC
Reflection
Collaboration Human-centered Perspective
Iterative prototyping
Shaping the Style
A collection videos
Thank you
Sana Behnam Asl
sbehnam@ncsu.edu
Reflection
Naturalistic videos Digital stories
Complex process!

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A COLLABORATIVE APPROACH TO DIGITAL STORYTELLING IN HEALTHCARE SETTINGS

  • 1. A COLLABORATIVE APPROACH TO DIGITAL STORYTELLING IN HEALTHCARE SETTINGS The 24th International Conference on Engineering and Product Design Education | E&PDE 2022 Sana Behnam Asl,1 Carolina Gill,1 Kelly Umstead,1 Raunak Mahtani1 , and Kristin P. Tully2 Please cite us: Link to the article DOI number: 10.35199/EPDE.2022.107
  • 2. https://www.postnatalsafety.com/ Redesigning Systems of Postnatal Care (Funded by the Agency for Healthcare Research and Quality R18HS027260)
  • 3. Human-centered Research We are applying human-centered research and design principles in this project; to transform processes and outcomes for families and those serving them, such as healthcare professionals.
  • 4. Multi-method data TT • Surveys • Interviews • Shadowing • Participatory workshops • Naturalistic videos
  • 5. Naturalistic Videos Naturalistic video involves “the video recording or filming of the stream of activity of subjects or observation of real-life experiences in their natural setting, in order to experience, interpret, and represent behavior” Iedema. et al., 2006; Pink , 2020; Tully et al., 2012)
  • 6. These videos document the raw, unfiltered emotions, reactions, and actions. Naturalistic Videos Naturalistic videos of patients and healthcare professionals in the postnatal unit
  • 7. Multiple methods of data collection including: • 461 hours of naturalistic videos • Among 15 postpartum patients and their companions (in an academic medical center in the southeastern United States) • Videos averaged 31 hours (range 10 to 76) from two camera views in the participants’ postpartum unit rooms Our Study Two camera views in the participants’ postpartum unit room
  • 8. Limitations of Naturalistic Videos Asan, O., & Montague, E., 2014; Iedema et al., 2006 • These videos contain sensitive and confidential information. • The length of the videos would be too long for teaching purposes • It can be difficult to isolate the information and convey certain aspects of the recorded experience or behaviors • Traditional formats for sharing qualitative data findings such as written reports or presentations may remove the empathic pieces and fail to convey the critical emotional components
  • 9. These limitations are opportunities for design
  • 10. Our questions • How can storytelling and digital stories elicit conversation and enable healthcare professionals to engage in a discussion around system strengths and opportunity areas? • How can we emphasize specific dimensions of the interaction, experience, or setting to bring attention to one issue at a time? • How can we leverage the richness of the naturalistic videos to share stories of/from the postnatal unit while protecting participants’ confidentiality? • What are the best practices and technical considerations for creating narratives that are engaging while the context, behaviors, and dialogue are kept intact?
  • 11. Digital Storytelling for Provocation Gubrium, 2009 ; Hughes, 1998 By transforming the data into shareable visualizations, such as digital stories, participants can see that their stories are heard, verified, and represented.
  • 12. Gubrium, A., 2009 Digital stories are “short visual narratives (approximately 3- to 5-min) or animations that create engaging and compelling accounts of experience” Digital Storytelling
  • 13. Our Process The design team, along with research partners: • Reviewed ,analyzed and identified the emerging themes from videos • Followed multiple iterative steps • Coded the videos in 5-minute increments
  • 14. Vignettes Summarized accounts of events, participants, situations, and structures, which made it possible to refer to important points in the study of behaviors, perceptions, and attitudes in the context.
  • 15. Developing Digital stories To create actionable digital stories we followed specific steps, including: 1. Technical considerations 2. Defining the scope 3. Shaping the style
  • 16. Technical Considerations Two main considerations for the choice of the software: 1. The ease of use a. Short onboarding b. Built in features 2. Collaboration a. Shared library Built-in features Shared library Vyond , 2022
  • 17. Defining the Scope We developed a worksheet that allowed the research partners to select and summarize sections of the video and note examples that they felt were worth discussing . We followed a participatory approach to prioritize the content and define the scope.
  • 18. Shaping the Style 1. Design of environment Exploring different color pallets and asset design
  • 19. Shaping the Style 1. Design of environment Third person view First person view
  • 20. Shaping the Style 1. Design of environment Final minimalistic environment
  • 21. Shaping the Style 1. Design of environment 2. Maintaining concordance with characters’ appearance, mannerisms, and voices Companion character development process
  • 22. De-identified video footage (A) Precise style of the environment (B) Final minimalistic environment (C) Shaping the Style
  • 23. Smithsonian Museum Presentation 2022 ACCelerate Festival, DC
  • 25. Shaping the Style A collection videos
  • 26. Thank you Sana Behnam Asl sbehnam@ncsu.edu
  • 27. Reflection Naturalistic videos Digital stories Complex process!