1. Sandeep Kumar
: +919999018180 : sandeep.kumr81@gmail.com
~ PROJECT MANAGEMENT / OPERATIONS MANAGEMENT ~
PROFILE SNAPSHOT
PMP, ITIL V3 Foundation, RHCSA , OCA & PGDBA (Mktg.) with 12 years of experience in:
~Operations Management ~Project Management ~Application Deployment
~Application Management ~Process Optimization ~Transition & Transformation
~Stakeholder Management ~Team Management ~Service Delivery Management
 Gained insightful experience in managingmultiple global Telecom projects across various geographies while meeting business needs in a
fast paced, dynamic and globally expanding MNC environment
 Expertise in devising strategies, objectives, vision, roadmap & milestones for successful execution of projects
 Actively nurtured and deepened strong rapport with key stakeholders to win confidence, anticipate needs and deliver appropria te
solutions to them
 Proficient in providing leadership, direction, strategy and vision in the areas of Technical / Solution Architecture to facilitate and enable
growth & business agility
 IBM Proven Leadership in a Project Team Environment and Solution Architect and Solution delivery to Global client.
 Resourceful in analyzing and enhancing efficiency, stability and scalability of system resources
 Strong organizer, motivator, team player and a decisive leader; have constantly motivated teams to excel and win
 Handled Multiple Application migration & Solution Delivery Project for Vodafone and International Client.
 Been to Bhutan for 3.5 Years on customer Location for capability enhancement, Project takeover, interlock with customer & pass on the
Knowledge to India team.
CORE COMPETENCIES
 Handling multiple assignments from conceptualization and visualization to technology mapping and its final execution
within globally charged Information Technology Settings
 Designing, developing & executing various Business-led Programs for enhancing organizational competencies & establishing
high performance mindset
 Developing project baselines; monitoring & controlling projects with respect to cost, resource deployment, time over-runs
and quality compliance to ensure satisfactory execution/delivery of the same
 Discerning and managing risks involved in the projects, planning for contingencies and suggesting technology-based solutions
for mitigating the same
 Creating and sustaining dynamic environment that fosters development opportunities and motivates high performance
amongst team members
 Effectively managing geographically diversified project teams at multiple locations
ORGANIZATIONAL EXPERIENCE
Since Dec’10 IBM India Pvt. Ltd As team Lead
Client: Vodafone India
Key Result Areas:
 Accountable for handling, planning and executing multiple IT Infrastructure Projects
 Preparing Project Charter, WBS and other technical project related documents and plans
 Liaising with:
o Technical Execution Teams like EAI , Rollout and Other Inter connected system Team
o Service Management Team to ensure proper execution of Changes, Incidents and Problems
 Organizing Technical Project Review and Customer Facing Meetings as per the requirements
 Maintaining risk register & escalating relevant issues and risks Project Issues, Risk Management Procedure, Account
Specific Process, etc.
 Stabilizing projects & handling it over operations
 Following account specific project change review process and submitting project change requests
 Leading:
o L1 /L2 Level Operations of Prepaid , Postpaid , MIS and Service Delivery.
o Technical refresh project for Building servers on Cloud and non-Cloud infrastructure for Synchrony gateway.
o Accountable for:
o Handling the L1 & L2 Escalation Matrix for TBO Operations

2. o New version Billing Application (AMDOCS) rollout - successful implementation and enhancing customer satisfaction
o Ensuring availability of the applications to the business available every month
o Handling closure of all issues at first level and escalating the issues which is beyond the scope
o Reducing number of issues related to operation and closure of calls within SLA
o Coordinating with Central Team & Business users for day- to-day operational issues and proactive communication to
customer
o Managing automation of existing process to improve supportability
o Extending support proactive communication (TBO Updates) to Circle Business users of Vodafone
o Providing innovative ideas for better manageability of services & replication of best practices within hub
o Pivotal in heading new implementation and rendering replication support within scope to other hubs/projects
o Ensuring complete integrity training & knowledge of IBM guidelines with any violations of IBM Business Conduct Guidelines
o Recording zero escalation from RDE, IT Head
o Adheringto SLA targets & attaining99.97% targetfor Critical SLAs (Post-paid Provisioning, Billing, MIS, AMDOCS Applications, CRM,
SSK Machines, Backup)
o Spearheading Calldetail Module for all North Circles
 Serving as primary interface to the customer, other vendors and all IBM and alliance personnel associated with the project
Apr’08 – Jan’10 Orissa Vodafone India
Growth Path:
Apr 08 – Mar’09 Technical Operations Analyst
Mar 09– Jan’10 Lead
Key Result Areas:
As Project Lead
Client: Vodafone Orissa
Projects Handled: Prepaid (UVision )system Rollout , BSCS 6 rollout, IPOS and Oracle CRM rollout for Haryana Circle
 Responsible for technical planning, solution design, develop communication plan.
 Responsible for Handling change Management and Incident Management process for Orissa Circle
 Resolved escalations regarding IT service delivery issues by maintaining clear communication, action plan and engagin g appropriate
stakeholders/team.
 Essayed a stellar role in successfully:
o Rolling-out New Prepaid system (UVision) for Orissa, NE, Bihar Circle for Vodafone
o Rolling-out BSCS Postpaid Billing system (Vision) for Orissa Circle for Vodafone
o Migrating GPRS charging and capping model from UVISION to PCRF
o Automating Prepaid SIM card creation
o Reducing Ipos Application and MNP Issues by creating alerts, reports and reconciliation.
 Efficaciously managed UVISION Orissa/NE and Bihar circle operation support
 Recorded nearly zero escalations for any operational issue during Sep 2009 – February 2010
 Successfully implemented recon scripts in circle which helped in smoothen the operational activities
 Credited for successfully deploying products like bonus card activation through IVR & Bonus card renewal on Marketing Matrix basis in
Orissa Circle which were not running in any other Vodafone circle
 Attained 100% marketing product delivery in time without any failure in configuration
 Recipient of prestigious Vodafone Star Award for Orissa Circle
 Recognised as Vodafone Monthly Achiever various times from Client Vodafone for Haryana Circle

As Technical Operations Analyst
o L1 & L2 Escalation Matrix for TBO Operations
o New version Billing Application (AMDOCS) rollout - successful implementation and enhancing customer satisfaction
o Ensuring availability of the applications to the business available every month
o Handling closure of all issues at first level and escalating the issues which is beyond the scope
o Reducing number of issues related to operation and closure of calls within SLA
o Coordinating with Central Team & Business users for day- to-day operational issues and proactive communication to customer
o Managing automation of existing process to improve supportability
o Extending support proactive communication (TBO Updates) to Circle Business users of Vodafone
o Providing innovative ideas for better manageability of services & replication of best practices within hub
 Pivotal in heading new implementation and rendering replication support within scope to other hubs/projects
 Ensuring complete integrity training & knowledge of IBM guidelines with any violations of IBM Business Conduct Guidelines
 Recording zero escalation from RDE, IT Head
 Adheringto SLA targets & attaining99.97% target for Critical SLAs (Post-paid Provisioning, Billing, MIS, AMDOCS Applications, CRM, SSK
Machines, Backup)


3. Significant Accomplishments: As Lead
o Responsible for Maintaining High KPI among Competitive Circle among same and different Region
o Received Certificate of Achievement for:
o Product and Service Delivery to Client with in Delivery Time frame.
o Excellent Contribution in Delivery of Service to Client.
o Undertaking tests & inspections for ensuring operational effectiveness of equipment
o Providingtelecom network & extending communication facilities through planning, engineering, commissioning, operations &
maintenance of various telecom systems
o Assisting in the execution of technical meetings with customer for requirement gathering; troubleshootingall kinds of problems
o Planning solutions and executing them when faced with bottlenecks in the network
o Extending high-end technical support at sites and ensuring high customer satisfaction levels through promptly addressing
client’s problems
PREVIOUS EXPERIENCE
Dec’04 – July’05 TCIL as Engineer , (Client – Bhutan Telecom), Location - Thimphu
 Operations and Maintenance of Ericsson AXE10 Switch
 GSM MSC Integration, testing and maintenance and BSC.
 Fault rectification and maintenance of BTS sites. Preventive Maintenance consists of health check-up of MSC, BSC, alarm
handling and fault rectification by OSS.
July 05 – Dec 05 TCIL as Asst. Manager (Billing Specialist) , (Client – Bhutan Telecom), Location - Thimphu
Key Result Areas:
 Integration and maintenance of Prepaid Mobile system for Bhutan Telecom
 Billing & Mediation System for Mobile network of Bhutan Telecom, Bhutan. The system consisted of GABS (General
Accounting & Billing System) from Siemens, Fulcrum Mediation System from Siemens, SMARTPAY Prepaid System from
Siemens, AXE10 GSM Switch from Ericsson.
 The entire Prepaid & Billing system is service node based system, which interacts with Ericsson Switch – AXE10 for CDRs
and other real time information of Customers and calls.
 The interface between Ericsson System & the system is CORBA. Platform is Redhat Linux 7.2, and Windows 2003 Server.
 RDBMS used was Oracle 9i. The GUI used was using ASP, Java Script and Visual Basic 6. Detailed tasks executed are
overall maintenance of System.
 System administration, Monitoring Daily operations.
 Checking System health, Monitoring of Interface to Ericsson System.
Dec’05 – Nov ’06 TCIL as Asst. Manager (BTS Installation and commissioning) (Client – Bhutan Telecom), Location –
Thimphu
Key Result Areas:
 Involved with Bhutan Telecom Engineers in survey of the upcoming BTS sites in southern and central parts of Bhutan.
 Involved in Installation, Commissioning and Acceptance Testing of Power Interface unit (PIU), NED make Batteries,
Kirloskar make Diesel Generators.
 Maintenance of the GSM network in central and southern part of Bhutan, which involved attending the faults related to
BTS, Ericsson Minilinks, Power Interface units and Diesel generators.
 Attended subscriber’s complaints related to B-Mobile network problems.
Nov’06 – Dec ’07 TCIL as Asst. Manager (VSAT Installation and commissioning)(Client – Bhutan Telecom), Location
– Thimphu
Key Result Areas:
 This project was jointly funded by ITU & GOI for implementation and maintenance of Telephone service and internet
service for remote areas of Bhutan for Bhutan Telecom, Bhutan.
 The system consisted of Radio equipment of AGILIS, 1800 WP Solar Modules for remote end power supply, EPABX
programming & installation of 880AH Battery Bank at remote, Installation & Configuration CISCO 2600 series & 1700
series routers.
 The system was programmed to work on dial tone and Data service extended from Thimphu HUB to remote end
through satellite INSAT 3A & Transponder No. 20 in Ku Band.

4.  The HUB site is installed at Thimphu at Bhutan Telecom. The services (Telephone & Internet) was programmed to
extend through HUB by Voice card and through Data cards installed in AGILIS Chassis for each remote site.
 Further the signal was made to pass through the L-Band and signal is allowed to transmit through the 3.8 Meter
COMSAT Antenna by 8 watt BUC and receive through the LNBC at HUB site.
 The mode of Power supply for HUB site electronics equipment is AC only and further 6 KVA Emerson UPS is provided for
uninterrupted power supply.
 At Each remote site 2.4 Meter center feed Antenna of CANASAT was installed for trans receive. Further 4 watt BUC was
installed at remote site for transmitting purpose.
 AGILIS Voice Card & Data Card installed in AGILIS Chassis at remote site and router 1700 series is programmed to operate
on internet service extended through the HUB.
 As there is no commercial power supply available at remote end so 1800WP solar panels were installed at each remote
end and power developed through these panels were stored in Battery Bank of 880 AH. The system has autonomy of 8
Days.
 PROFESSIONAL QUALIFICATIONS
2010 PGDBA in Mktg from Symbiosis Center for Distance Learning
2004 B.Tech. in ECE from Amity School of Engg. And Technology, New Delhi
2001 Diploma in Electrical Engg. from Board of Technical Education, New Delhi
CERTIFICATIONS
 ITIL V3 Foundation certified
 PMP Certified
 OCA
 RHCSA
 PGDBA (Mktg.)
PERSONAL DETAILS
Date of Birth : 14th September 1981
Languages Known : English & Hindi
Address : Flat No.146, Sector -6, Janhitkari Appartment Vasundhra, Ghaziabad , UP -201010
Location Preference : Delhi & NCR
Passport Number : K2930677