1. Key Areas : Program, Project, Service Delivery, Transition, Support, Process and People management
PROFILE SUMMARY
Highly-motivated, multi-domain experienced management executive, with 15+ years of IT experience
with around 8 years of extensive exposure in leading and managing large Service Delivery Programs,
Transition Projects and Programs, Development projects. Possess a rare blend of managing ITIL based
Managed Services Multi-Region S&M programs, Transition Programs , time bound Release based
Projects across different domains, Resource management and People management
EDUCATION & CERTIFICATION
Certified Bullet Proof Manager | 2014
Crestcom International LLC
ITIL V3 Certified | 2007
ITIL
STYLE Program Management V201 | 2013
SISCPL, India
Bachelor of Engineering | 1999
BVB College of Engineering and Technology, Hubli – Affiliated to Karnataka University Dharwad,
India
Mechanical
PROFESSIONAL TRAINING
● Crestcom Bullet Proof Manager | 2014
● ITIL | 2007
● Emotional Intelligence and Enneagram | 2015
SKILLS & STRENGTHS
Program & Project Management Service Management People management
P&L Management Driving SLAs/KPIs RFP / RFQ management
Resource Management Cost Management Performance Management
S&M Management Production Support Expertise Scope Management
Continuous Improvement Demand fulfillment Budgeting and Forecasting
Santosh
Karki
+91-9886123115
santkarki2000@gmail.com
https://in.linkedin.com/in/santoshkarki
5,1st Main, BSK 5th Stage, Vasanthapura, Bangalore- 560 061

2. PROFESSIONAL WORK EXPEREINCE
Program/Service DeliveryManagement| Sep 2011 - Present
Sony India Software Centre Private Limited
 Program managementfor Non-Electronics portfolio entities, covering Sony Pictures Entertainment(SPE).
 Managing key activities like Delivery management,Service management(including L2 and L3),Transition
management,ADM management,Planning and control,Customer Co-ordination,People management.
 Responsible for delivery of Non SAP ADM projects across Media and Entertainmentdomain
 Responsible for Overall Resources Ramp-up,Manage Vendors and stakeholders
 Responsible for ensuring qualityof overall services,measure and reportoverall quality KPIs , SLAs, OLAs,
Managing contracts,Invoicing and Billing for the projects
 Responsible for driving key initiatives as part of Custom Apps competencythatincludes ZDF, PM Forum, NOVA
 Responsible as Line Manager for the Custom Apps Competencymanaging around 10 PMs
Sr. Project Manager | Jul 2010 - Sep 2011
MindTree Consulting Ltd.,
 Responsible for overall Delivery and Maintenance of Cadence B2B e-Commerce Suite
 Successfully managed Service and Support projects involving L2, L3 and Operational Support of
Cadence S&M program
 Successfully managed Silicon Valley Bank ADM program with extensive exposure in managing
critical support of Applications across Customer facing eConnect platform
 Key responsibilities include Service Management, Defining processes, Planning, Estimation,
Monitoring and tracking, Reporting, measuring quality with SLAs and KPIs, Continual Improvements,
Risk Management, IT Incident Problem, Service and Operations management, Resource
Management, Onsite-Offshore co-ordinations, Client stakeholder management, managing multiple
vendor teams as part of the program delivery,.
Project Manager /Service Manager/Transition Manager | Dec 2005- Jul 2010
Wipro Technologies Ltd.,
 Successfully managed and delivered multi-region Transition and S&M programs under various
domains of GSK Pharma and R and D in Managed Services model.
 Successfully managed, co-ordinated and delivered Compliance tracking solution for FDI regulatory
interfaces for GSK Pharma R and D Inc., CCMS system for Incident management for Corporate
Service desk
 Responsible for overall Service portfolio management of various Towers in GSK Inc that included
Incident, Service, Operational Management, Managing SLAs, OLAs and KPIs, Risk Management,
Costing, Budgeting and Work Order management.
 Responsible for Continual Improvements, Transition managements in Fast track mode of medium to
large services
Project Lead | Dec 2004 – Oct 2005
Wipro Technologies Ltd.,
Senior Software Engineer | Jan 2003 -Nov 2004
Wipro Technologies Ltd.,
Software Engineer | Jul 2000 – Jan 2003
Bangalore Softsell Ltd.,
Santosh
Karki
+91-9886123115
santkarki2000@gmail.com
https://in.linkedin.com/in/santoshkarki
5,1st Main, BSK 5th Stage, Vasanthapura, Bangalore- 560 061

3. PROFESSIONAL HIGHLIGHTS
 Currently managing SPE-ADM program with peak headcount of 80 resources and total revenue of
nearly 2 million USD. The program consists of Transition, S&M, and Development projects
 Responsible for growth of Non SAP resource headcount from 35 to current 80 resources
 All projects under the program achieved average CSAT of 4 and above consistently for last 4 half
yearly surveys
 Extensive experience inmanagingbusinesschange,services,programs(includingtransitions,
managed services,productionsupport).
 Extensive experience in ManagedServicesDeliverymanagementacrossmanytechnologiesand
domains
 Extensive experience inworkingwith Service Organizationsand Captive organizations(GICs)
 Extensive experience in buildingand deliveringlarge scale programs (ADM) inonsite/offshore model
 CurrentlymanagingSPE-ADMprogramwithpeakheadcountof 80 resourcesand a total revenue of
2 millionUSD
 Extensive experience inrunninglarge scale Managed Servicesprojects
 Successfully managedADMprogram forSonyNon Electronicentities
 Lead Application tower transition up ASC (Application Support Centre) team which aggregated L1/L2
support activities based on SOP from across domains and technologies which resulted in achieving
cost savings, consolidating support activities and resource optimization
 Successfullymanaged endtoend Service Support projectfromBidprocess – Transition- Steady
State for bigPharma organization
 SuccessfullymanagedendtoendADMprogramfor Product, Bankingand Service organizations –
Silicon ValleyBank,Cadence Inc
 Extensive contributioninvariousforums such as PM forum, ZeroDefectforum, Continual
Improvementforums,ITILforums,Ideaforums.
 Workedacross various domainsManufacturing,Mediaand Entertainment,Pharma,Retail,
eCommerce Services,B2CandB2B applicationsupport,BankingandFinance,Workflow Based
applicationdomains.
 ExcellentPeopleandteam managementskills,capabilitytoworkwithmultiplevirtual teamsin
across geographies
 Complete Partner Resource Management for Sony Pictures Television including Partner
Consolidation
 Good problem-solvingandrelationship-buildingskillswithatrackrecord of facilitatingcollaboration
amongdiverse stakeholderinterests
Santosh
Karki
+91-9886123115
santkarki2000@gmail.com
https://in.linkedin.com/in/santoshkarki
5,1st Main, BSK 5th Stage, Vasanthapura, Bangalore- 560 061

4. SIGNIFICANT PROJECT ACHIEVEMENTS
● Appreciation from SonyDADC IT Senior management on successful implementation of Brazil
DADC plant and support effectiveness
● SPE-B2B program was awarded the Best Managed Team for ideating and developing the Build
Release management cycle for efficient Delivery.
Walk the Talk nomination for SPE-B2B for Best Project team
● CSAT (Customer Satisfaction Feedback) rating was consistently above 4 for all engagements in
SPE and SonyDADC
● Developed Estimation guidelines and template for S&M projects that has been adopted and used in
SISC SPINDLE Quality tool
● Received Best Project of the Quarter Award for SKS Support project for successful contingency
restoration activities and support 24*7 on restoration and business continuity during SPE system
disruptions during recent system intrusion incident.
● Working as Line Manager for the PMO Competency supporting and leading 10 Project Managers
● Received Best People manager appreciation from Wipro Senior Management for better Resource
Management and with 0% attritions.
Santosh
Karki
+91-9886123115
santkarki2000@gmail.com
https://in.linkedin.com/in/santoshkarki
5,1st Main, BSK 5th Stage, Vasanthapura, Bangalore- 560 061