Public Final Saqhib Ali Lloyds Banking Group presentations widescreen 2016

© 2016 Lloyds Banking Group plc and its subsidiaries
DATA VISUALISATION SUMMIT
2016
KNOWLEDGE VERSUS
VISUALISATION
Saqhib Ali, Former Head of Business Data Infrastructure, Consumer Finance Division
16th
November 2016

© 2016 Lloyds Banking Group plc and its subsidiaries 2
Data Visualisation Summit 20,016 BC

“scientia potentia est”- knowledge is power
Attributed to Sir Francis Bacon
1668 version of the work Leviathan by Thomas Hobbes

“With Great Power Comes Great Responsibility”
Attributed to Uncle Ben in Spiderman / Voltaire
c Marvel Comics

LLOYDS BANKING GROUP
5
30 Million Customers, 6.5 million Digital Customers

The work area where content can be
placed is shown in the grey shaded box,
and cannot be placed outside of this
FINANCIAL ANALYST PRESENTATION

INFOGRAPHIC

INVESTOR FACING CHARTS

NAPOLEON
9

CRIMEA WAR
10

AGENDA
11
1.Background
2.The problem
3.The solution
4.Q & A

COMMON STATISTICS ON REPORTS
12
100% 50% 10%
Sent every month Opened Used
50% 80% 100%
Reports actually
needed
Opened and Used Tailored

KNOWLEDGE VERSUS VISUALISATION
A bit about me • A qualified Accountant, Exec MBA from Cranfield, BSc (Hons) Physiology
The Challenge
• How to help the UK largest car financing business manage its dealer
performance better.
Why Data
Visualisation
• Existing reports old, redundant, not flexible, not tailored, difficult to see wood for
the trees
How to focus on
the right stuff
• Series of workshops, agile sprints, regular sessions between developers, SMEs
and end-users
What did we
learn
• There is no right answer, the customer is always right, if they like bar charts,
give them bar charts. Getting the right data is key, rather than just how it is
presented.
• Unavailability/ Access issues of data for reporting can’t be under-estimated.

• Joined Lloyds Banking Group October 2012
• Qualified Accountant- ACCA 1997, Exec MBA Cranfield 2011
• When I started to use Excel type software in 1993, we had Lotus 123 and only one sheet
• We had a choice of visualisations- Bar Charts or Lines
• I’ve worked for the following in the UK and Europe / US / Asia
A BIT ABOUT ME
Saqhib Ali – Head of Business Data Infrastructure, Consumer Finance

1
The Challenge

DIVERSITY IN CUSTOMER TYPES & DATA SOURCES
16
£4bn 600k 300k
Lending End-consumers Customers financed in
2015
Car Finance Motor Cycle
Finance
Caravan
Finance
Independent Dealers,
JLR, Suzuki, Mitsubishi
Independent Dealers Independent Dealers

TRADITIONAL DASHBOARDS
17
Item no Heading Heading
1 First category here 10
2 Second category here 20
3 Third category here 30
4 Fourth category here 40
5 Fifth category here 50

ADVANCED DASHBOARDS
18

EXEC DASHBOARDS
19

RANGE OF USERS
Potential Scope of users
DAILY SALES
• Fixed reports, up to 100 created at various times, often with
redundant data at sales person, dealer, region, brand level
WEEKLY SALES
• Used to highlight progress against weekly, monthly, quarterly
targets
DEALERS
• Each Field man may have either large national dealers, brand
partnerships like JLR or independent small dealers
HEADS OF
• Each Business Unit has its own reporting needs, often needed
to consolidate across types- such as Leisure which covers
Motorbikes and Caravans.
EXEC
• Trying to control and manage business with real time data to
identify trends.

1) Improve Use Of Information, make Connections
2) Eliminate Redundant Reporting
3) Allow End Users To Customise Reports
4) Obtain Timely Trend Data, make Decisions
5) End users interact with dashboards
Why data
visualisation

PROJECT IN STATS
22
£££ HRS KMS
POC / Licences Workshops /
Development
Travel / National
GB GLOBAL SYSTEMS
Data Intensive Work with Off/Onshore
Developers
Upgrades

D3JS
23

D3JS- SUNBURST
24

1) Ensure full buy-in of Exec Sponsors and
Business Owner, importantly end users
2) Make sure what you produce will be used
3) Challenge the status quo, suggest and advise
4) Support the business in its change
programme
How to focus on the
right stuff

1) Get Appropriate Sign Off On Scope
2) Avoid Project Creep
3) Ensure What Is Built Is Fit For
Purpose, today and future proofed
4) Make Sure You Have The Budget
& Resources To Deliver
5) Timely license procurement and
training
What did we learn

Buy in from both end users as well as
senior management at the same time.
We could have asked end-users to create
their own reports after training them by
helping in first PoC
What would we do
differently

Rather than
Knowledge Versus Visualisation,
should instead be
Better Insight Through Visualisation

THANK YOU
ANY QUESTIONS ?
saqhib.ali@gmail.com 07758157051 or find me on LinkedIn

Public Final Saqhib Ali Lloyds Banking Group presentations widescreen 2016

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