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Global business services are more likely to
embrace a hybrid model and
take advantage of the tools and technologies
of third parties
“Third parties bring
scale, experience
tools and enablers
to deliver the best
possible service”
5839
Global business services are more
customer focused.
3
There were some striking difference in how the
different types of organizations defined their
purpose.
83% of GBS said being a customer focused
organization was key to their purpose compared
with 64% of shared services
GBS must provide
functions that are
beyond ‘just
transactional’
Thank you
sarah@sharedserviceslink.com

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Global Business Services - what are they and how do they differ from shared services

  • 1.
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8. Global business services are more likely to embrace a hybrid model and take advantage of the tools and technologies of third parties “Third parties bring scale, experience tools and enablers to deliver the best possible service” 5839
  • 9. Global business services are more customer focused. 3 There were some striking difference in how the different types of organizations defined their purpose. 83% of GBS said being a customer focused organization was key to their purpose compared with 64% of shared services
  • 10. GBS must provide functions that are beyond ‘just transactional’
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.