Best Practices in Communicating with College Parents & Families
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NODA Presentation for Orientation Professionals on the Best Practices in Communicating with College Parents & Families
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Best Practices in Communicating with College Parents & Families
- 1. Best Practices in Communicating with Parents & Families Branka Kristic Sarah Schupp Director of Parent & Family Programs Hofstra University Vice-Chair, AHEPPP CEO & Founder UniversityParent AHEPPP
- 3. AHEPPP is dedicated to facilitating meaningful and lasting contact with college and university parents and family programs by establishing a national support network that provides: Annual National Conference Career & Networking Opportunities Regional Conferences Member Resources Research & Journal Professional Development
- 4. aheppp.org
- 7. Education Advisory Board. Student Affairs Leadership Council (2010). Partnering with parents for student success: Strategies for communication and engagement. The Advisory Board Company, Washington, D.C.
- 8. CAS Standards for Parent and Family Programs available on aheppp.org for members
- 9. How do you communicate with parents & families before orientation?
- 10. Pre-Entry Admissions: parent contact information Email families in May Mail parent and family handbook Family Orientation Web site: maintain correct information
- 11. Parent Handbook •Transition from high school to college •Resource description, phone numbers •Title IX programs and services (new) •Neighborhood places •Glossary - think of first generation families
- 12. Parent Handbook Examples See UniversityParent.com for more examples
- 13. How do you communicate with parents & families during orientation?
- 14. Family Orientation •Engage them in discussions •Ask directors to participate •Facilitate connection amongst parents •Topics: adjust as per assessment
- 15. How do you communicate with parents & families through the first-year?
- 16. Retention •E-newsletters: anticipate questions •On-campus workshops (archived online) •Call parents of at-risk students (w/FERPA) •Use social media!
- 17. Crisis Communication •Are you part of the crisis communication plan? •Students first – alert system; then parents •Dedicated staff and communication builds trust •Web resources: emergency FAQs
- 18. Lessons Learned •Join to AHEPPP to learn from your colleagues about best practices •Dedicated, full-time parent program professional •The earlier the better •Communicating with parents is not the same as communicating with students
- 19. Questions We are happy to answer your questions & would love to hear from you! Please don't hesitate to contact us. Branka Kristic @brankristic Sarah Schupp @sarah_schupp @4collegeparents sarah@universityparent.com UniversityParent.com AHEPPP @aheppp www.aheppp.org membership@aheppp.org
- 20. Additional Resources •College Parent Handbook Examples •Guide to Supporting Your Student’s Freshman Year •College Parent Email Newsletter Examples •Articles/Content to Share with Parents •Example College Glossary of Terms for Parents
Editor's Notes
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- Sarah: More than 160 institutional members, representing public & private schools, 157 Conference Registrations, national conference, resources, and community for parent/family program professionals.
- Sarah
- Sarah
- Branka – Joanne Teresa
- Branka - Ms. What does it mean to communicate?
- Branka - Council for Advancement of Standards in Student Affairs: Parent and Family Programs
- Branka - Council for Advancement of Standards in Student Affairs: Parent and Family Programs
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- Branka
- Sarah
- Sarah - The Council for the Advancement of Standards in Higher Education (CAS), a consortium of professional associations in higher education, promotes the use of its professional standards for the development, assessment, and improvement of quality student learning, programs, and services.
- Sarah – $250 Institutional Membership (up to three professionals) $75 Each Additional Professional