A business can only grow with its satisfied customers and satisfied customers help you to increase your revenue. Here are 9 amazing facts that will show you how important customer service is. Enjoy!

1. 9 A M A Z I N G F A C T S A B O U T
• C U S T O M E R S E R V I C E •
Created By

2. F A C T # 1
7 4 % O F P E O P L E A R E L I K E L Y T O S W I T C H
B R A N D S I F T H E Y F I N D T H E P U R C H A S I N G
P R O C E S S T O O D I F F I C U L T .
M A K E Y O U R P U R C H A S I N G P R O C E S S E A S Y T O A V O I D
B A D B U Y I N G E X P E R I E N C E

3. F A C T # 2F E E L I N G
U N A P P R E C I A T E D
I S T H E # 1
R E A S O N
C U S T O M E R S
S W I T C H A W A Y
F R O M P R O D U C T S
A N D S E R V I C E S .
V A L U E Y O U R
C U S T O M E R S A N D M A K E
T H E M F E E L S P E C I A L A N D
I M P O R T A N T
Send thank you post cards
Customer loyalty program
Send them some
incentives and perks!
T H I N G S Y O U C A N D O :

4. F A C T # 3 7 5 % O F
C U S T O M E R S
B E L I E V E I T T A K E S
T O O L O N G T O
R E A C H A L I V E
A G E N T .
Live person chat option
Always available juts a
call away
No substitution for a
human service and
authentic voice.
T H I N G S Y O U C A N D O :

5. F A C T # 4
T H E A V E R A G E W A I T T I M E O N S O C I A L M E D I A I S
N I N E H O U R S .
M A K E A D I F F E R E N C E A N D E N G A G E Y O U R C U S T O M E R S
( A U D I E N C E ) Q U I C K L Y O N S O C I A L C H A N N E L S .
Harness the power of social customer service
Answer questions promptly
Consider a separate page just for support

6. FACT#5
C U S T O M E R S
E X P E C T
B U S I N E S S E S T O
R E S P O N D T O
T H E I R E M A I L S
W I T H I N A N
H O U R .
C U S T O M E R S A R E
C O M M U N I C A T I N G
T H R O U G H T H E M O S T
A V A I L A B L E C H A N N E L S

7. C H A T I S T H E P R E F E R R E D S U P P O R T C H A N N E L O F
M I L L E N N I A L S .
M I L L E N N I A L S F E E L M O R E C O M F O R T A B L E A N D F A M I L I A R W I T H
L I V E C H A T T H A N P H O N E O R E M A I L .
Greet pleasantly and introduce yourself
Use positive and humorous tone
Keep the conversation honest.
T H I N G S Y O U C A N D O :
F A C T # 6

8. FACT#7
7 2 % O F
B U S I N E S S E S S A Y
I M P R O V I N G
C U S T O M E R
E X P E R I E N C E I S
T H E I R T O P
P R I O R I T Y .
I N V E S T I N G R E A T S E R V I C E
T O B E A T T H E C O M P E T I T I O N
A N D B U I L D A R E L A T I O N S H I P
W I T H C U S T O M E R S

9. F A C T # 8
A F T E R H A V I N G A P O S I T I V E E X P E R I E N C E
W I T H A C O M P A N Y , 7 7 % O F C U S T O M E R S
W O U L D R E C O M M E N D I T T O A F R I E N D .
M A K E C U S T O M E R S H A P P Y B E C A U S E T H E Y S H O W
A P P R E C I A T I O N F O R G R E A T S E R V I C E

10. FACT#9
I T I S A N Y W H E R E
F R O M 5 T O 2 5
T I M E S M O R E
E X P E N S I V E T O
A C Q U I R E A N E W
C U S T O M E R T H A N
I T I S T O K E E P A
C U R R E N T O N E .
T A K E C U S T O M E R
S E R V I C E S N O T A S A
C O S T , B U T A S A L E S
O P P O R T U N I T Y

11. “ C U S T O M E R S E R V I C E I S T H E
N E W M A R K E T I N G . ”
-
Derek Sivers, Founder, CD Baby

12. T H A N K S !
Source: https://www.helpscout.net/75-customer-service-facts-quotes-
statistics/

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