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Satish Kumar - Profile

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Satish Kumar - Profile

  1. 1. SATISH KUMAR SUBRAMANIAN +65 94235393 (H/P) 11 Sengkang Square saateesh@yahoo.com #04-29, Singapore 545076 Page | 1 QUALIFICATIONS Highly motivated, customer focused professional with extensive experience in key client development and retention. Skilled in creating and growing solid customer relationships, needs analysis, and account activity tracking. CAREER ACHIEVEMENTS AND HIGHLIGHTS  Proven track record across functions – Delivery (successful programs, KPI management, Customer satisfaction), Sales Enablement (Deal shaping, Pre-Sales, pricing for successful multi-Mn bids), Operations (HR, Admin, Finance), Financial management (P&L, Mom/QoQ/YoY) and overall IT Architecture.  Actively involved in ISO 14001, OSHAS 18001, ISO 9001, ISO 27000, ISO 20000 for TCS Singapore.  Seamless Stakeholder Management including CX Levels, Support functions (HR, Finance, Admin, Legal, Marketing), Sales/Delivery Teams, Customers, partners/alliances, sub- contractors.  Delivery/Operations manager for a 15M USD portfolio. Responsible for delivery management, business planning, financial management and sales support.  Project Manager, Land Transport Authority, People’s Association and International Organization for Migration (Geneva).  Always included as an integral part of leadership think-tank, have been a dependable individual and entrusted with responsibilities outside purview of job scope.  Was recognized as best Program Manager for the FY2015 also have received multiple awards including best performer of Quarter and best team in FY2013. EXPERIENCE SUMMARY  Experience across IT Enterprise – Sales, Pre-Sales, Delivery, Operations.  Currently in leadership role for TCS Singapore.  IT portfolio Management : Strategic/Tactical leadership, Account management, Pre- Sales enablement, Delivery/Operations Owner, P&L(Mom/QoQ/YoY Planning/Budgeting/Reporting)  Delivery Management: Program/Project Manager for variety of projects - Consulting, Application Development and Management (Service/Change Delivery), across technologies and industries.  Dynamic attitude, excellent communication skills, great team player, proven track record, ability to synergies strategic thought into tactical deployment into operational execution.  Strong proven Customer interaction and Relationship management skills.  Rich global experience – 15 years total experience with Global clientele, partners and internal stakeholders.
  2. 2. SATISH KUMAR SUBRAMANIAN +65 94235393 (H/P) - saateesh@yahoo.com Page | 2  Recognized for leadership attributes; strong career growth based on potential/performance, ability to work across IT enterprise and influence teams to work together. EXPERIENCE (1) Service Delivery Manager - TCS Singapore Customer Profile NatSteel Holdings, Singapore Portfolio Profile USD 15Mn+ topline, team size of 55+, various technologies Role Description Service Delivery Manager for NatSteel reporting to Client Partner and Country Manager. Backup Delivery Center Head, Changi Business Park Delivery Center Solution Environment S/W: SAP, Java, .Net, PLSQL, SCADA, WebMethods H/W: HP Unix, Wintel Portfolio Stakeholders Senior Management(Country Leadership), Operations(HR, PMO, Admin, Finance), Sales (Pre-Sales), Delivery (Project teams), External partners (IT/Technology alliances, non-IT vendors), Other Support Functions (Legal, Marketing) Industry Sector Experience Manufacturing, and Professional Services. Period July 2012 Till Date  Pre-Sales: Various opportunities in this region  Delivery KPI management for projects: Periodic Customer Reviews, Managing overall metrics and contractual commitments, Sustaining/improving Customer satisfaction levels, partner management.  People Management: L&D, Mentoring, Leadership Grooming, Performance management.  Building a personal relationship with key stakeholders and vendor management  Successful service delivery - SLA achievement and high level of customer satisfaction  Key Role:  Monitoring overall performance of services  Good communication around issues and opportunities – get things done, make things happen  Collaborating with senior management on client account management (CXO level) and growth  Ensuring operations teams are aware of changes and are prepared  Building service reports  Service reporting and sponsoring service delivery meetings
  3. 3. SATISH KUMAR SUBRAMANIAN +65 94235393 (H/P) - saateesh@yahoo.com Page | 3  Pulling in additional resources when needed e.g. specialist teams or people for specific issues / opportunities  Removing all obstacles to customer satisfaction and / or financial performance  Communicating across organizational boundaries – from Developers through to senior managers  3rd party management responsibilities  Looking out for client’s and TCS long-term interests  Following up if service delivery is not meeting expectations  Working with the client and operations teams to identify and manage service improvement activities  Along with operational managers and technical leads, accountable for and contribute to the overall performance of the managed services division  Ability to follow hardware and software best practices as defined by the Managed Services management  Involvement in all key project initiatives (S/W and H/W) (2) Account Manager - TCS Singapore Customer Profile LTA – IT155 GIS, Singapore Roles Executed Relationship manager, Delivery and Operations Manager Solution Environment S/W: ESRI, .Net, PL SQL H/W/: WINTEL Services Managed Consulting, Application Development, Application Maintenance and Support, Testing, Infrastructure Services, Migration and RE- Engineering. Industry Domains Government, Transport Period April 2011 to June 2012.  Account Management: P&L Ownership, Account sustenance/growth, Customer relationship management, Business Planning, KPI/BSC monitoring and reporting.  Pre-Sales: Bid Management (RFI/RFP/Demand Creation), Financial modeling.  Delivery and Operations : Program/Project Management, Quality Management and KPI Governance, Risk Management, Work Order Management - Utilization, Billing, Invoicing  People Management – Competency/Performance Management, Resource Fluidity Planning  Key Role:  Monitor and deliver Go-live activities  Capturing local requirements for enhancements.
  4. 4. SATISH KUMAR SUBRAMANIAN +65 94235393 (H/P) - saateesh@yahoo.com Page | 4  Monitoring SLA compliance.  Update status of incidents, resources and costing.  Tracking the progress of enhancements for delivery without slippage.  Project Management  Involvement in all key project initiatives (S/W and H/W) (3) Project Manager - TCS Singapore Customer/Portfolio Profiles People’s Association, Singapore Roles Executed Project Manager(Delivery, Operations, Pre-Sales) Solution Environment S/W: Java, .Net, PL SQL, Autodesk Map H/W: HP, IBM, WINTEL Services Managed Application Development and Maintenance, Production Support, Migration and RE-Engineering, across technology platforms. Industry Domains Government Period June 2009 to March 2011  Delivery: Manage contractual commitments, Measure/Monitor/Report project health.  BSC Driven Governance on Financials, Customer, People and Internal Parameters.  People Management: Staffing, Succession/Rotation Planning, Performance and Competency (L&D) management.  Pre-Sales: Bid Management for RFIs/RFPs, Proposal creation and presentations.  Other Responsibilities: Coordination of Customer and Delegation Visits, Champion for various initiatives(Launch of Competency Management tool), People Engagement(PROPEL initiative) (4) Project Manager - TCS Singapore Customer Profile International Organization for Migration (IOM), Geneva Roles Executed Project Manager (including Account Management Responsibilities) Industry Domains Government Solution Environment S/W: SAP H/W: IBM Period September 2008 to March 2009
  5. 5. SATISH KUMAR SUBRAMANIAN +65 94235393 (H/P) - saateesh@yahoo.com Page | 5  Project Delivery: On Quality, on Budget, on Time as per contractual commitments, with SLA Penalties/Rewards, Metrics Measurement/Monitoring/Reporting.  WBS Planning/tracking, Task Allocation, Utilization, Capacity planning.  People management: Fluidity, Succession Planning, Performance Management, L&D including Training team members on technical topics and soft-skills, leadership grooming.  Internal stakeholder management: Technical Architecture groups, Domain experts, Support groups, Infrastructure Development  Client Liaison: Periodic Reviews, Steering Committee meetings, visits to/from customers.  Took over the project at a critical juncture and turned around the project within 3 months. Drove change of engagement model and established people and knowledge retention practices.  Brought about renewed quality processes, knowledge retention mechanisms, and improved Customer and Employee Satisfaction (5) SAP Consultant - TCS Singapore Project Profile ABB, Singapore Roles Executed Module Leader, Developer Industry Domains Manufacturing Solution Environment S/W: SAP H/W: IBM Domains Managed Procurement and Warehouse Management Period October 2007 to August 2008 IT Module Owner for SAP MM & WM: End-End Application management responsibility - Service/Change Delivery, roll-out management. Project Management, Metrics/KPI/BSC monitoring/reporting. People and Resource Management, Performance and Competency management. Driving Knowledge Management and Best Practice Sharing/Implementation Application management for SAP MM & WM, spanning complete SDLC. (6) SAP Consultant - PSP Technologies Pvt Ltd, India Project Profile Sabare, India Roles Executed SAP Consultant Industry Domains Manufacturing
  6. 6. SATISH KUMAR SUBRAMANIAN +65 94235393 (H/P) - saateesh@yahoo.com Page | 6 Solution Environment S/W: SAP H/W: HP Domains Managed Procurement Period July 2006 to August 2007 IT Module Owner for SAP MM: End-End Application management responsibility - Service/Change Delivery. Project Management, Metrics/KPI monitoring/reporting. People and Resource Management, Performance management. Driving Knowledge Management and Best Practice Sharing/Implementation Application management for SAP MM. (7) SAP Consultant - C-TechSoft Solutions Pte Ltd, Singapore Project Profile UTAC, Singapore Roles Executed SAP Consultant Industry Domains Manufacturing Solution Environment S/W: SAP H/W: HP Domains Managed Procurement Period June 2005 to May 2006 IT Module Owner for SAP MM: End-End Application management responsibility - Service/Change Delivery. Project Management, Metrics/KPI monitoring/reporting. People and Resource Management, Performance management. Driving Knowledge Management and Best Practice Sharing/Implementation Application management for SAP MM. (8) SAP Consultant - C-TechSoft Solutions Pte Ltd, Singapore Project Profile Daikin, Singapore Roles Executed SAP Consultant Industry Domains Manufacturing Solution Environment S/W: SAP H/W: HP Domains Managed Procurement Period January 2004 to May 2005
  7. 7. SATISH KUMAR SUBRAMANIAN +65 94235393 (H/P) - saateesh@yahoo.com Page | 7 IT Module Owner for SAP MM: End-End Application management responsibility - Service/Change Delivery. Project Management, Metrics/KPI monitoring/reporting. People and Resource Management, Performance management. Driving Knowledge Management and Best Practice Sharing/Implementation Application management for SAP MM. (9) Sr Engineer - Greenbay Marine, Singapore Project Profile Ship builders, designers and charters Roles Executed Sr. Engineer Industry Domains Ship designing & building company Domains Managed Shipping Period June 2002 to October 2003 Calculating the material and equipment requirements. Preparing costing as per specification. Procuring material as per requirements under classification. In-charge of IT resources in the company. Sales and Marketing team member (10) Project Engineer - Sakthi Builders, India Project Profile Property developers and construction company located in Chennai, India Roles Executed Project Engineer Industry Domains Property Developers Domains Managed Real Estate Period June 1999 to May 2002 Monitoring the procurement of the materials. Maintaining the schedule. EDUCATION AND PROFESSIONAL DEVELOPMENT UNIVERISTY OF MADRAS, INDIA Bachelors of Engineering, Civil DIRECTORATE OF TECHNICAL EDUCATION
  8. 8. SATISH KUMAR SUBRAMANIAN +65 94235393 (H/P) - saateesh@yahoo.com Page | 8 Diploma in Civil Engineering Registered member of PMI and CITPM.

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