Treasure Data provides Presto as a feature of SaaS to the customers. While customers are able to write queries flexibly without being aware of Presto, this lack of awareness can lead to a variety of issues. We will introduce how we support users to use Presto from the perspective of our support team.
Treasure DataではPrestoをSaaSの一機能として顧客に提供をしています。顧客がPrestoを意識せずに柔軟にクエリを書ける一方で、意識しないがために様々な課題も発生します。TDではどうやってPrestoを利用するユーザサポートをしているかをサポートチームの観点から紹介します。
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Support Presto as a feature of SaaS
1. Support Presto
as a feature of SaaS
Presto Conference Tokyo 2020
November 20th, 2020
Satoru Kamikaseda
Staff Technical Support Engineer, Treasure Data