4. Problem
Patients want convenience and
options to access you
5
Deloitte 2012 Survey of U.S. Health Care Consumers
The Birth of the Healthcare Consumer: Growing demands
for choice, engagement, and experience
6. 14
Removing obstacles & inconvenience
improves the customer experience &
helps them feel valued.
7. 14
ScheduleDoc exists to improve the
customer experience by removing
obstacles to healthcare.
We currently do that through enabling
customers to find appointments online,
anytime, from anywhere.
16. The Patient
Experience
Matters
1. Patients are
customers. They
want to feel valued.
2. The playing field for
Doctors has changed.
Patients are
exercising choice &
acting like
customers.
17. The Patient
Experience
Matters
1. Patients are
customers. They
want to feel valued.
2. The playing field for
Doctors has changed.
Patients are
exercising choice &
acting like
customers.
3. Patients expect
convenience and
service. Their
experience starts
before they ever see
the Doctor.
18. Early Results
• Easy to Use
• 1/10th the price of ZocDoc
• >250 providers using site
• Positive Patient Feedback
19. Early Results
• Easy to Use
• 1/10th the price of ZocDoc
• >250 providers using site
• Positive Patient Feedback
We want the same convenience we
experience when calling for a car,
booking a flight or making a dinner
reservation.