8 steps to collaboration
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by Craig Brown This session is a structured walk-through the ideas around collaboration. I’ll be introducing key ideas and then leading participants through a workbook of eight questions that help people understand collaboration, why it is important and how they can take action to increase collaboration at their workplace. People like the idea of collaboration, but have fuzzy ideas about what it is and what good collaboration looks like. This will help them think about collaboration in a more structured way and see opportunities for improvement in their own context.
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8 steps to collaboration
- 5. Agenda 1. Your story 2. Know why collaboration is valuable 3. Know what collaboration looks like 4. Understand the cost of Collaboration 5. Diagnose the situation 6. Understand the people 7. System conditions that foster collaboration 8. Tools for collaboration 9. Permission to act 10. Experiment forward Questions first. Then I share information that I have gathered.
- 13. Tools for collaboration Examples; • Colocation, travel and AV infrastructure • Slack, etc • Visualization • Shared goals • Agreements on how we operate • Shared spaces • Quiet spaces • Meeting rooms • Whiteboards What are the current gaps in your tooling and physical setup?
- 14. Permission to act Remember this; • People need to know what your authority is based upon • Match your use of power and authority • Getting permission • Building trust on behavior and knowledge • Change management is a shared journey What things should you focus on to increase collaboration?
- 17. Locus of concern Me My team Our company Our customers Our community • Bringing diverse skills and knowledge together • Diversity also tends to mirror the real world (where customers live) so you get more empathy and insights • You care about your team mates and put in energy and effort for them • We want to impress our team mates • You learn to trust in your team members and can shortcut to results • Safety in numbers
- 18. What collaboration looks like 1. What does collaboration look like for you today? 2. What does better collaboration look like? 3. And better? 4. And better? Dr Neil Preston, from Perth
- 19. System conditions that foster collaboration • Recognize what things encourage and discourage Collaboration • Let’s make a list. Encourage Discourage Ask permission Go first Be consistent Do what you say you will do Admit mistakes and apologize Know everyone is doing their best Admit when you don’t know Ask for help Shared goals Shared spaces Coach your peers Be authentic Act with integrity Know the boundaries and rules Know when to break them Coherent values and behaviors Be honest Be kind Competing goals Unclear goals Unclear boundaries Unclear decision making protocols Scarce resources Competition over collaboration Individually assigned tasks and activities Uncertainty about the future Personal consequences Incongruent behavior Not knowing people
- 20. Responses so far
- 22. Look at what we found I read through the results and categorized the answers against Dr Neil Preston’s taxonomy. This is where a crowd of Meetup going Advanced Agile practitioners rated their collaboration capabilities. Benchmarks for my evaluation: Co-creation - sharing problems and soft boundaries on roles and responsibilities Collaboration – working together on solutions, sharing knowledge, helping each other Cooperation – working as instructed but generally without conflict What does collaboration look like for you today?
- 23. Look at what we found I read through the results and categorized the answers against Dr Neil Preston’s taxonomy. This is where a crowd of Meetup going Advanced Agile practitioners rated their collaboration capabilities. Benchmarks for my evaluation: Co-creation - sharing problems and soft boundaries on roles and responsibilities Collaboration – working together on solutions, sharing knowledge, helping each other Cooperation – working as instructed but generally without conflict 0 2 4 6 8 10 12 14 16 18 Collaboration today Competition Compliance Cooperation Collaboration Co-creation What does collaboration look like?
- 25. Look at what we found I categorized the 110 responses into 30 categories and counted how many came up in the better 1,2 3 answers. What I see is the 3rd level stuff coming back to basic concepts but with a higher level of performance or capability. I suspect the things on the left are the areas to focus on if you want to level up collaboration. We can investigate this further. 0 2 4 6 8 10 12 14 Better collaboration: Response themes Better 1 Better 2 Better 3 What does better collaboration look like for you today?
- 26. Look at what we found Collaboration doesn’t come free. I asked you to consider the costs of collaboration at five different contexts; Personal, team, company, customers and community. Here is what you said it costs you to collaborate; • Individual: Time and your own personal energy • Team: Time and dealing with conflicts • Organization: Money and time – e.g. opportunity costs • Customers: Lack of collaboration costs them quality and time, presumably dealing with bad quality When we asked you about the cost of collaboration to the community the general sense was that there was no downside. What is the cost of collaboration for you today? 25 7 7 5 5 5 44 3 2 2 2 1 4 Time Energy Emotional-energy Vulnerability Ego Mental-Energy Conflict Empathy personal goals control listening Knowledge Goals None Cost to Me 18 5 5 4 3 3222 1 1 1 1 1 Time Conflict Risk&Waste Emotional-energy Empathy Mental-Energy Motivation Vulnerability Goals Dependency Mgt control Ego Knowledge None Cost to my team 8 6 6 2 3 1 4 Low Quality Time Engagement Higher priceTrust Privacy None Cost to customers 15 12 6 4 33 3 2 1 Money Time Market- opportunity-cost Staff- engagement Mgt-maturityPower-structures Team-structures Mgt-Control Training Cost to Organisation
- 28. The implications… • We could do with help mapping out a pathway to better collaboration 1.We have a shared view on the value of collaboration in the abstract; • Shared mission, alignment in priorities, flow and a culture of respect and learning The priority areas we think have the most impact for good collaboration are; • Making time and mustering the mental and emotional energy to deal with the things that impede better collaboration If we want to break beyond our current levels of performance the barriers we need to overcome are;