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About Me
VP of Marketing at Reveal Mobile
Demand generation, content marketing,
product marketing, branding
Cerner, Perceptive Software, Lexmark
#SEJWebinar
@mobileaudiences
Proven Local Marketing Strategies to
Drive Customer Experience & ROI
Dan Dillon
#SEJWebinar
@mobileaudiences
Analytic
s
Consumers Want to
Shop in Stores
#SEJWebinar
@mobileaudiences
86% 84% 79%
Personalization is Expected
#SEJWebinar
@mobileaudiences
• 80 percent of consumers want a personalized experience
• Personalization needs to happen throughout a consumer’s
interactions
Source: The Rise of Personalized Commerce Study
Analytic
s
Personalization Defined
#SEJWebinar
@mobileaudiences
Analytic
s
Personalization Runs on Data
#SEJWebinar
@mobileaudiences
66% of mobile
device users
share personal
data if it makes
life more
convenient
69% of
mobile device
users share
location data if
it makes life
more convenient
Analytic
s
Personalization Results
• Increases retail sales by 2% - 5%
• Reduces marketing costs by 10% - 20%
• Increases customer-satisfaction rate by 20%
• Boosts conversion rates by 10% - 15%
• Increases employee engagement by 20% - 30%
#SEJWebinar
@mobileaudiences
Analytic
s
Geofence to Maximize Local Marketing
ROI
#SEJWebinar
@mobileaudiences
Retain Your Customers
Acquire New Customers
Win Market Share
Analytic
s
How Advertisers Use Location to Drive Foot
Traffic
#SEJWebinar
@mobileaudiences
Source: Location-Based Marketing Benchmark Report, 2020
Analytic
s
Poll
#SEJWebinar
@mobileaudiences
What types of data do you use to personalize messaging?
Analytic
s
Getting Shoppers Back into Local Stores
#SEJWebinar
@mobileaudiences
• Reach loyal customers
• Market to high-intent audiences
and eliminate wasted ad spend
• Capture casual shoppers you don’t
have in another system
Analytic
s
Getting Shoppers Back into Local Stores
#SEJWebinar
@mobileaudiences
Analytic
s
Types of Consumers
#SEJWebinar
@mobileaudiences
Source: MIT Sloan Management Review
Analytic
s
Message to Consumer Values
#SEJWebinar
@mobileaudiences
Source: MIT Sloan Management Review
Analytic
s
Personalized Messaging Driving Best ROI
#SEJWebinar
@mobileaudiences
Analytic
s
Poll
#SEJWebinar
@mobileaudiences
What is the primary goal of your advertising
strategy?
Analytic
s
Geofencing Marketing on Facebook
#SEJWebinar
@mobileaudiences
Analytic
s
Custom Audiences Are Your Best Friend
#SEJWebinar
@mobileaudiences
Best Data Types
● Mobile ad ID
● Email address
● Phone number
● Company
● Job title
Analytic
s
Ad Sets: Who, When and How Much
#SEJWebinar
@mobileaudiences
Analytic
s
Ads: Where the Rubber Meets the Road
#SEJWebinar
@mobileaudiences
#SEJWebinar
@mobileaudiences
Measure What Really Matters
Analytic
s
Top-performing CTAs for Local Marketing
Ads
#SEJWebinar
@mobileaudiences
Source: Location-Based Marketing Benchmark Report, 2020
GEOTARGETING
&
GEOCONQUESTING
CASE
STUDY
#SEJWebinar
@mobileaudiences
CAMPAIGN DETAILS
GOAL
• Drive downloads of Moe’s app & coupon redemption
• Increase foot traffic to restaurants
• Win over customers going to competitive locations
AD DELIVERY
• Advertise across social media
• Use custom audiences on Facebook
#SEJWebinar
@mobileaudiences
FINDING THE IDEAL AUDIENCE
• Visitors to Moe’s
• Visitors to direct competitors
• Qdoba
• Chipotle
• Visitors to indirect competitors
• Mexican Restaurants in Raleigh, NC area
• Audience = 20,000
Facebook matched 85%
of this VISIT Local
custom audience (17,000)
#SEJWebinar
@mobileaudiences
PERFORMANCE
67%
Increase
in app download
conversions
Improved
Customer Loyalty
#SEJWebinar
@mobileaudiences
Analytic
s
Campaigns Ideas for You
#SEJWebinar
@mobileaudiences
https://bit.ly/3qCdpPg
Proven Local Marketing Strategies to Drive Customer Experience & ROI

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