Connected Government

1. Connected Government
Reference Architecture
S.Uthaiyashankar
VP Engineering
WSO2
shankar@wso2.com

2. The Twelve Tasks of Asterix
Place that sends you mad!!!
Task: Getting Permit A38 Document
Possible outcome: See below!!!

3. Problems in Government Sector
• Paper based processes
• Cost of in-person service
• Silo’d systems & data
• Fraud detection and Prevention
• Avoiding contradictions between different levels of
authorities
• Longer processes due to missing some automation
• Not using the “known” data, documents
• No transparency to the process and states
• “Citizen Centric” mindset

4. Stakeholders
Central Government
State/Local Government
Citizens State Agencies Private Sector

5. Connected Government Models
• Centrally owned and managed
• Centrally owned, but locally managed
• Locally owned and managed

6. What Do We Need?
• Applications
• Services
• Workflow
• Rules
• Policies
• Data

7. What Do We Need?
• Citizen Portals
• Employee Applications
• Dashboard for CxO (Elected Members)
• Timer Tasks
• Document Repositories
• Reports
• APIs
• SMS, IVR based applications
• Sensors
• Theming & Localization
• SSO
• Identity and Access Management
• Separate Userstore for Citizen, Employees, Partners
• Hierarchical Groups of Users

8. Localization Theming Tenant
Citizens Workers Elected Members 3rd Party Apps Devices Sensors
Portal Applications
Dashboard
Workflow Rules
Policies
H
T
T
P
A
M
Q
P
S
M
S
…
Device Gateway
Document
Repository
Timer Tasks
Integration
Identity, SSO & Access
Management
Governance
Services Data Citizens Workers
Analytics, Audit, Alerts
API
Legacy
Applications
VPN
Private Sector Public Services
Applications Services Workflow Rules Policies Master Data
Common Services Provided by Central Government
Reports
State/Local Government

9. Localization Theming Tenant
Citizens Workers Elected Members 3rd Party Apps Devices Sensors
Portal Applications
Dashboard
Workflow Rules
Policies
H
T
T
P
A
M
Q
P
S
M
S
…
Device Gateway
Document
Repository
Timer Tasks
Integration
Identity, SSO & Access
Management
Governance
Services Data Citizens Workers
Analytics, Audit, Alerts
API
Legacy
Applications
VPN
Private Sector Public Services
Applications Services Workflow Rules Policies Master Data
Common Services Provided by Central Government
Reports
State/Local Government

10. Disconnected Mode
• Some rural areas might not have continuous Internet
connection
– Have a local deployment within local government offices
– Sync data and applications when there is a connectivity

11. Challenges
• Bringing all State, Local and Central Government into
a single Architecture
• Moving from Manual processes to automated
processes
• Understanding and documenting the workflows
• Human Factor

12. Roadmap for Adaptation
• Start with a single end to end usecase
• Integrate the systems to achieve the usecase
• Iteratively add more usecases

13. Usecases
• Sri Lanka e-Government Infrastructure – Crishantha
Nanayakkara, ICTA
• A Case Study on Consolidation of Middleware
Platform - Badri Sriraman, Karsun Solutions LLC
• State of Arizona’s Enterprise Services Platform (AESP)
Journey - Aaron Sandeen, State of Arizona

14. Thank You

15. Icons used in the slides
• Thank you for
– http://png-1.findicons.com/files/icons/977/rrze/720/workflow.png
– https://openclipart.org/detail/35413/tango-applications-system-by-warszawianka
– http://icons.iconarchive.com/icons/hopstarter/sleek-xp-basic/
256/Applications-Cascade-icon.png
– https://www.blinkdata.com/wp-content/uploads/2013/07/api-icon.
png
– https://cdn4.iconfinder.com/data/icons/PLASTICXP/business/png/400/
companies.png
– http://static.iconsplace.com/icons/preview/black/sms-256.png
– http://www.carvermedia.co.za/images/app%20icons.png
– https://openclipart.org/