I talked about structure and decision-making process in organisations which care about employees, their happiness and engagement

1. Talk about companies
with heart and soul

2. Organizations which care about engagement and
happiness of employees and
give them freedom to operate an to grow

3. Between April and June
– 17 companies in Europe
Work at
My hobby for last 3 years

4. Диалог
Вопросы

5. • Decision-making
We talk about:
• Structure

6. Structure

7. What is it?

8. Structure
=
Instant shot

9. 2001 2005
2010 2015

11. 1. Make scaling and growth easier
2. Increase engagement and satisfaction of
employees
3. Support for big accounts

12. Tribe
Team
London Helsinki
СТО
Team
IT People care Executive team

13. 1. High autonomy and independence
2. Too few processes and almost no structure is
better than too many processes and more rigid
structure

14. Team
SalesIT People care Executive team
Pool

15. 1. Each consultant is an access point to
experience and knowledge of the whole
company
2. Consultant should stay a part of Netlight and
should not feel lonely at customer’s premises

16. COO
Office
care
IT Lawyers

17. Retail Car manufacturing
Digital advertising Health care

18. Organizational structure comes out
of business model and changes
constantly

19. Decision-making

21. Team
SalesIT People care Executive team
Pool

22. COO
Office
care
IT Lawyers

23. Organization should create an environment
friendly to decision-making

24. Information Transparency

25. Limited pre-approved budget

26. Support Team

27. Onboarding of new
employees

28. Organization should patiently
teach its employees

29. David Cummins,
Ministry
We tried to delegate our people too
much responsibility at once. They looked
at us and said, “Hey, hey, wait, you
didn’t hire us to do THAT stuff”

30. Petri Heimaro,
Futurice
Instead of having a problem of people
using the card too much, I’d say we
have the reverse problem. People are not
comfortable making investments, or
discussing them with others.

31. Employees should know what requires
approval and what does not

34. Employee should consider whom a decision affects
and takes their opinions into account

36. Petri Heimaro,
Futurice
On one level, I think that was a lot of
work to make the decision that in my
head I had already made a year ago. On
the other hand, it was a big investment
and it was worth making sure it’s what
people want

37. Making a decision an employee takes a responsibility to
make it happen

38. 1. Employees can make any tactical or
strategic decision
2. Employees should know what requires
approval and what does not
3. Making a decision an employee takes a
responsibility to make it happen

39. @skotlov skotlov@gmail.com
http://sergeykotlov.com

40. That’s all, folks!