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Advanced Twitter Marketing Strategies:
Holding Contests, Giveaways and Other Ways to Increase Your Company's
                              Followers


           Sandra Fathi, President Affect Strategies
About Sandra Fathi
• Sandra Fathi, President & Founder Affect Strategies

• Public Relations, Marketing & Social Media Firm Specializing in B2B
  Technology and Professional Services

• Chair, PRSA Technology Section & Chair, New Media & Technology
  Committee for PRSA NY

• Prolific Writer on Social Media: DM News, O’Dwyers, PRWeek, PR Tactics,
  Bulldog Reporter

• Speaker & Instructor on Social Media: PRSA National Conference, PRSA-
  NY, T3 Conference, Vocus Users Conference, PR SourceCode Webinar
  Series, Media Relations Summit, etc.
                    Advanced Twitter Marketing Strategies
                         Sand ra Fathi, Presid ent Affect Strategies
                              w w w .ExecSense.com ©ExecSense, Inc.
PR & Marketing Web 2.0
•   New Tools                                  •   Same Strategic Approach
•   New Rules                                  •   Same Business Insight
•   New Avenues                                •   Same Core Skills
•   New Target Audiences                       •   Same (If Not More) Value
•   New Language
•   New Influencers
•   New Measurement
•   New Timelines
                Advanced Twitter Marketing Strategies
                     Sand ra Fathi, Presid ent Affect Strategies
                          w w w .ExecSense.com ©ExecSense, Inc.
10 Reasons to Tweet
  1. Generate Awareness
  2. Seek & Create Media Opportunities
  3. Foster Customer Loyalty
  4. Launch Viral Marketing Campaigns
  5. Manage Reputations
  6. Promote Products and Services
  7. Network with Customers
  8. Extend Event Participation
  9. Monitor Trends & Breaking News
  10.Recruiting
              Advanced Twitter Marketing Strategies
                   Sand ra Fathi, Presid ent Affect Strategies
                        w w w .ExecSense.com ©ExecSense, Inc.
8 Ways to Tweet
  1.   News & Information
  2.   Branding & Awareness
  3.   Customer Service & Support
  4.   Promotions & Coupons
  5.   Contests & Giveaways
  6.   Revenue Generation
  7.   Conferences & Events
  8.   Crowdsourcing & Focus Groups


                Advanced Twitter Marketing Strategies
                     Sand ra Fathi, Presid ent Affect Strategies
                          w w w .ExecSense.com ©ExecSense, Inc.
Advanced Twitter Marketing Strategies
     Sand ra Fathi, Presid ent Affect Strategies
          w w w .ExecSense.com ©ExecSense, Inc.
Coupons Galore




         Advanced Twitter Marketing Strategies
              Sand ra Fathi, Presid ent Affect Strategies
                   w w w .ExecSense.com ©ExecSense, Inc.
DellOutlet: Customer Service




          Advanced Twitter Marketing Strategies
               Sand ra Fathi, Presid ent Affect Strategies
                    w w w .ExecSense.com ©ExecSense, Inc.
Gary Vee: Branding & Awareness




         Advanced Twitter Marketing Strategies
              Sand ra Fathi, Presid ent Affect Strategies
                   w w w .ExecSense.com ©ExecSense, Inc.
Gary Vee: Branding & Awareness




         Advanced Twitter Marketing Strategies
              Sand ra Fathi, Presid ent Affect Strategies
                   w w w .ExecSense.com ©ExecSense, Inc.
Jeff Pulver/140 Conference




          Advanced Twitter Marketing Strategies
               Sand ra Fathi, Presid ent Affect Strategies
                    w w w .ExecSense.com ©ExecSense, Inc.
Jeff Pulver/140 Conference




          Advanced Twitter Marketing Strategies
               Sand ra Fathi, Presid ent Affect Strategies
                    w w w .ExecSense.com ©ExecSense, Inc.
Jet Blue: Revenue Generation




          Advanced Twitter Marketing Strategies
               Sand ra Fathi, Presid ent Affect Strategies
                    w w w .ExecSense.com ©ExecSense, Inc.
Jet Blue: Revenue Generation & PR




          Advanced Twitter Marketing Strategies
               Sand ra Fathi, Presid ent Affect Strategies
                    w w w .ExecSense.com ©ExecSense, Inc.
JetBlue: Branding & Awareness




          Advanced Twitter Marketing Strategies
               Sand ra Fathi, Presid ent Affect Strategies
                    w w w .ExecSense.com ©ExecSense, Inc.
Perez Hilton: Branding & Awareness




          Advanced Twitter Marketing Strategies
               Sand ra Fathi, Presid ent Affect Strategies
                    w w w .ExecSense.com ©ExecSense, Inc.
Shaq: Contests & Giveaways




         Advanced Twitter Marketing Strategies
              Sand ra Fathi, Presid ent Affect Strategies
                   w w w .ExecSense.com ©ExecSense, Inc.
Shaq & Sean




         Advanced Twitter Marketing Strategies
              Sand ra Fathi, Presid ent Affect Strategies
                   w w w .ExecSense.com ©ExecSense, Inc.
Case Study




         Advanced Twitter Marketing Strategies
              Sand ra Fathi, Presid ent Affect Strategies
                   w w w .ExecSense.com ©ExecSense, Inc.
Tasti D Lite: Contests, Giveaways




          Advanced Twitter Marketing Strategies
               Sand ra Fathi, Presid ent Affect Strategies
                    w w w .ExecSense.com ©ExecSense, Inc.
Tasti D Lite: Contests & TweetUps




          Advanced Twitter Marketing Strategies
               Sand ra Fathi, Presid ent Affect Strategies
                    w w w .ExecSense.com ©ExecSense, Inc.
Case Study




         Advanced Twitter Marketing Strategies
              Sand ra Fathi, Presid ent Affect Strategies
                   w w w .ExecSense.com ©ExecSense, Inc.
Meetups/TweetUps




         Advanced Twitter Marketing Strategies
              Sand ra Fathi, Presid ent Affect Strategies
                   w w w .ExecSense.com ©ExecSense, Inc.
Vitamin Water: Crowdsourcing/Focus
Groups




           Advanced Twitter Marketing Strategies
                Sand ra Fathi, Presid ent Affect Strategies
                     w w w .ExecSense.com ©ExecSense, Inc.
Vitamin Water: Crowdsourcing/Focus Groups




           Advanced Twitter Marketing Strategies
                Sand ra Fathi, Presid ent Affect Strategies
                     w w w .ExecSense.com ©ExecSense, Inc.
Whole Goods: Promotions & Coupons




         Advanced Twitter Marketing Strategies
              Sand ra Fathi, Presid ent Affect Strategies
                   w w w .ExecSense.com ©ExecSense, Inc.
Winning on Twitter




          Advanced Twitter Marketing Strategies
               Sand ra Fathi, Presid ent Affect Strategies
                    w w w .ExecSense.com ©ExecSense, Inc.
Bank of America: Customer Service &
Reputation Management




           Advanced Twitter Marketing Strategies
                Sand ra Fathi, Presid ent Affect Strategies
                     w w w .ExecSense.com ©ExecSense, Inc.
Murphy-Goode Rise
Murphy-Goode Fall




         Advanced Twitter Marketing Strategies
              Sand ra Fathi, Presid ent Affect Strategies
                   w w w .ExecSense.com ©ExecSense, Inc.
Twitter Program Outline

1. Goals & Objectives                          7. Promotional Plan Development
   Strategy                                    8. Content
2. Benchmarks for Success                         Identification/Development
3. Message Themes                              9. Tweet Generation
4. Tool                                        10. Twitter Monitoring
   Identification/Implementation               11. Engagement
5. Twitter Usage Policy                        12. Measurement
6. Training
                  Advanced Twitter Marketing Strategies
                       Sand ra Fathi, Presid ent Affect Strategies
                            w w w .ExecSense.com ©ExecSense, Inc.
Twitterverse




          Advanced Twitter Marketing Strategies
               Sand ra Fathi, Presid ent Affect Strategies
                    w w w .ExecSense.com ©ExecSense, Inc.
What to Know

  1.   Set Goals, Objectives & Strategy
  2.   Fish Where the Fish Are
  3.   Know Your Audience, Know Yourself
  4.   Consistency over Quantity
  5.   Value over Noise
  6.   Interaction over Distribution
  7.   Bring Online Offline
  8.   Measure, Tweak, Repeat

                Advanced Twitter Marketing Strategies
                     Sand ra Fathi, Presid ent Affect Strategies
                          w w w .ExecSense.com ©ExecSense, Inc.
Resources
 Brian Solis: PR 2.0
 http://www.briansolis.com/2008/10/twitter-tools-for-community-and.htm

 Pistachio Consulting: Twitter for Business
 http://www.pistacioconsulting.com

 Affect Strategies: 10 Reasons Why You Need to Tweet
 http://www.affectstrategies.com/main.php?page=pr_twitter

 Tech Affect Blog
 http://www.techaffect.com

 Caroline Middlebrook: The Big Juicy Twitter Guide
 http://www.caroline-middlebrook.com/blog/twitter-guide/
                    Advanced Twitter Marketing Strategies
                         Sand ra Fathi, Presid ent Affect Strategies
                              w w w .ExecSense.com ©ExecSense, Inc.
Contact Information
Sandra Fathi
sfathi@affectstrategies.com
twitter: @sandrafathi
LinkedIn, Facebook: Sandra Fathi

web: www.affectstrategies.com
blog: www.techaffect.com

Presentations: www.slideshare.com/sfathi

                 Advanced Twitter Marketing Strategies
                      Sand ra Fathi, Presid ent Affect Strategies
                           w w w .ExecSense.com ©ExecSense, Inc.

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Advanced Twitter Marketing Strategies from Sandra Fathi

  • 1. Advanced Twitter Marketing Strategies: Holding Contests, Giveaways and Other Ways to Increase Your Company's Followers Sandra Fathi, President Affect Strategies
  • 2. About Sandra Fathi • Sandra Fathi, President & Founder Affect Strategies • Public Relations, Marketing & Social Media Firm Specializing in B2B Technology and Professional Services • Chair, PRSA Technology Section & Chair, New Media & Technology Committee for PRSA NY • Prolific Writer on Social Media: DM News, O’Dwyers, PRWeek, PR Tactics, Bulldog Reporter • Speaker & Instructor on Social Media: PRSA National Conference, PRSA- NY, T3 Conference, Vocus Users Conference, PR SourceCode Webinar Series, Media Relations Summit, etc. Advanced Twitter Marketing Strategies Sand ra Fathi, Presid ent Affect Strategies w w w .ExecSense.com ©ExecSense, Inc.
  • 3. PR & Marketing Web 2.0 • New Tools • Same Strategic Approach • New Rules • Same Business Insight • New Avenues • Same Core Skills • New Target Audiences • Same (If Not More) Value • New Language • New Influencers • New Measurement • New Timelines Advanced Twitter Marketing Strategies Sand ra Fathi, Presid ent Affect Strategies w w w .ExecSense.com ©ExecSense, Inc.
  • 4. 10 Reasons to Tweet 1. Generate Awareness 2. Seek & Create Media Opportunities 3. Foster Customer Loyalty 4. Launch Viral Marketing Campaigns 5. Manage Reputations 6. Promote Products and Services 7. Network with Customers 8. Extend Event Participation 9. Monitor Trends & Breaking News 10.Recruiting Advanced Twitter Marketing Strategies Sand ra Fathi, Presid ent Affect Strategies w w w .ExecSense.com ©ExecSense, Inc.
  • 5. 8 Ways to Tweet 1. News & Information 2. Branding & Awareness 3. Customer Service & Support 4. Promotions & Coupons 5. Contests & Giveaways 6. Revenue Generation 7. Conferences & Events 8. Crowdsourcing & Focus Groups Advanced Twitter Marketing Strategies Sand ra Fathi, Presid ent Affect Strategies w w w .ExecSense.com ©ExecSense, Inc.
  • 6. Advanced Twitter Marketing Strategies Sand ra Fathi, Presid ent Affect Strategies w w w .ExecSense.com ©ExecSense, Inc.
  • 7. Coupons Galore Advanced Twitter Marketing Strategies Sand ra Fathi, Presid ent Affect Strategies w w w .ExecSense.com ©ExecSense, Inc.
  • 8. DellOutlet: Customer Service Advanced Twitter Marketing Strategies Sand ra Fathi, Presid ent Affect Strategies w w w .ExecSense.com ©ExecSense, Inc.
  • 9. Gary Vee: Branding & Awareness Advanced Twitter Marketing Strategies Sand ra Fathi, Presid ent Affect Strategies w w w .ExecSense.com ©ExecSense, Inc.
  • 10. Gary Vee: Branding & Awareness Advanced Twitter Marketing Strategies Sand ra Fathi, Presid ent Affect Strategies w w w .ExecSense.com ©ExecSense, Inc.
  • 11. Jeff Pulver/140 Conference Advanced Twitter Marketing Strategies Sand ra Fathi, Presid ent Affect Strategies w w w .ExecSense.com ©ExecSense, Inc.
  • 12. Jeff Pulver/140 Conference Advanced Twitter Marketing Strategies Sand ra Fathi, Presid ent Affect Strategies w w w .ExecSense.com ©ExecSense, Inc.
  • 13. Jet Blue: Revenue Generation Advanced Twitter Marketing Strategies Sand ra Fathi, Presid ent Affect Strategies w w w .ExecSense.com ©ExecSense, Inc.
  • 14. Jet Blue: Revenue Generation & PR Advanced Twitter Marketing Strategies Sand ra Fathi, Presid ent Affect Strategies w w w .ExecSense.com ©ExecSense, Inc.
  • 15. JetBlue: Branding & Awareness Advanced Twitter Marketing Strategies Sand ra Fathi, Presid ent Affect Strategies w w w .ExecSense.com ©ExecSense, Inc.
  • 16. Perez Hilton: Branding & Awareness Advanced Twitter Marketing Strategies Sand ra Fathi, Presid ent Affect Strategies w w w .ExecSense.com ©ExecSense, Inc.
  • 17. Shaq: Contests & Giveaways Advanced Twitter Marketing Strategies Sand ra Fathi, Presid ent Affect Strategies w w w .ExecSense.com ©ExecSense, Inc.
  • 18. Shaq & Sean Advanced Twitter Marketing Strategies Sand ra Fathi, Presid ent Affect Strategies w w w .ExecSense.com ©ExecSense, Inc.
  • 19. Case Study Advanced Twitter Marketing Strategies Sand ra Fathi, Presid ent Affect Strategies w w w .ExecSense.com ©ExecSense, Inc.
  • 20. Tasti D Lite: Contests, Giveaways Advanced Twitter Marketing Strategies Sand ra Fathi, Presid ent Affect Strategies w w w .ExecSense.com ©ExecSense, Inc.
  • 21. Tasti D Lite: Contests & TweetUps Advanced Twitter Marketing Strategies Sand ra Fathi, Presid ent Affect Strategies w w w .ExecSense.com ©ExecSense, Inc.
  • 22. Case Study Advanced Twitter Marketing Strategies Sand ra Fathi, Presid ent Affect Strategies w w w .ExecSense.com ©ExecSense, Inc.
  • 23. Meetups/TweetUps Advanced Twitter Marketing Strategies Sand ra Fathi, Presid ent Affect Strategies w w w .ExecSense.com ©ExecSense, Inc.
  • 24. Vitamin Water: Crowdsourcing/Focus Groups Advanced Twitter Marketing Strategies Sand ra Fathi, Presid ent Affect Strategies w w w .ExecSense.com ©ExecSense, Inc.
  • 25. Vitamin Water: Crowdsourcing/Focus Groups Advanced Twitter Marketing Strategies Sand ra Fathi, Presid ent Affect Strategies w w w .ExecSense.com ©ExecSense, Inc.
  • 26. Whole Goods: Promotions & Coupons Advanced Twitter Marketing Strategies Sand ra Fathi, Presid ent Affect Strategies w w w .ExecSense.com ©ExecSense, Inc.
  • 27. Winning on Twitter Advanced Twitter Marketing Strategies Sand ra Fathi, Presid ent Affect Strategies w w w .ExecSense.com ©ExecSense, Inc.
  • 28. Bank of America: Customer Service & Reputation Management Advanced Twitter Marketing Strategies Sand ra Fathi, Presid ent Affect Strategies w w w .ExecSense.com ©ExecSense, Inc.
  • 30. Murphy-Goode Fall Advanced Twitter Marketing Strategies Sand ra Fathi, Presid ent Affect Strategies w w w .ExecSense.com ©ExecSense, Inc.
  • 31. Twitter Program Outline 1. Goals & Objectives 7. Promotional Plan Development Strategy 8. Content 2. Benchmarks for Success Identification/Development 3. Message Themes 9. Tweet Generation 4. Tool 10. Twitter Monitoring Identification/Implementation 11. Engagement 5. Twitter Usage Policy 12. Measurement 6. Training Advanced Twitter Marketing Strategies Sand ra Fathi, Presid ent Affect Strategies w w w .ExecSense.com ©ExecSense, Inc.
  • 32. Twitterverse Advanced Twitter Marketing Strategies Sand ra Fathi, Presid ent Affect Strategies w w w .ExecSense.com ©ExecSense, Inc.
  • 33. What to Know 1. Set Goals, Objectives & Strategy 2. Fish Where the Fish Are 3. Know Your Audience, Know Yourself 4. Consistency over Quantity 5. Value over Noise 6. Interaction over Distribution 7. Bring Online Offline 8. Measure, Tweak, Repeat Advanced Twitter Marketing Strategies Sand ra Fathi, Presid ent Affect Strategies w w w .ExecSense.com ©ExecSense, Inc.
  • 34. Resources Brian Solis: PR 2.0 http://www.briansolis.com/2008/10/twitter-tools-for-community-and.htm Pistachio Consulting: Twitter for Business http://www.pistacioconsulting.com Affect Strategies: 10 Reasons Why You Need to Tweet http://www.affectstrategies.com/main.php?page=pr_twitter Tech Affect Blog http://www.techaffect.com Caroline Middlebrook: The Big Juicy Twitter Guide http://www.caroline-middlebrook.com/blog/twitter-guide/ Advanced Twitter Marketing Strategies Sand ra Fathi, Presid ent Affect Strategies w w w .ExecSense.com ©ExecSense, Inc.
  • 35. Contact Information Sandra Fathi sfathi@affectstrategies.com twitter: @sandrafathi LinkedIn, Facebook: Sandra Fathi web: www.affectstrategies.com blog: www.techaffect.com Presentations: www.slideshare.com/sfathi Advanced Twitter Marketing Strategies Sand ra Fathi, Presid ent Affect Strategies w w w .ExecSense.com ©ExecSense, Inc.