1. 1) Communicate 2) Negotiate 3) Mediate
• talking things out and explaining • When two or more people want • the opposing parties meet
• people need to express thoughts to work out conflict themselves, with a third party who will act
and ideas tactfully they might follow a set of steps. as a mediator
• requires skill and experience.
TYPES OF RESOLUTION
4)Arbitrate 5) Litigate 6) Legislate (Law)
• is much more similar to a formal • when people can’t work out • to make something the law or a
litigation where an arbitrator will their conflict themselves, they rule.
act asjudge and hear out both may go to court and have a trial.
sides. • They hire lawyers and go before
a judge

2. COMPROMISE
- obvious point but
frequently neglected
SEEK MEDIATION CONSIDER STAGING
-neutral third party - change in stages often
consults with those makes it more palatable to
involved in a conflict the person
SUITABLE
SOLUTION
CONSIDER
EXPERIMENT OR
CONSEQUENCING
TEST
-introducing an
- trial and review agreement in stages

3. LOSE-LOSE
WIN-WIN
WIN-LOSE
STRATEGIES OF
CONFLICT
AND RESOLUTION

4. STRATEGIES FOR RESOLVING DISAGREEMENT AND DISPUTES
Focus on
Understand the Acknowledge the Establish
situation situation
Be patient problem not
guidelines
Be open
individual

5. PROCESS OF CONFLICT RESOLUTION
Generate
Clarifying the possible
problem solutions
Decide the best
solution
Plan an Plan the
evaluation of implementation
the solution of the solution