customer service

1. Shaishav Kr Dahal

2. Introduction
• is the provision of service to customers before,
during and after a purchase
• May vary accordingly to the product, or
service provided by the organization
• Giving services to the customers
• Satisfying the customer

4. Skills needed

5. Skills contd.…
1. Patience
2. Attentiveness
3. Clear Communication Skills
4. Knowledge of the Product
5. Ability to Use "Positive Language“
6. Acting Skills
7. Time Management Skills
8. Ability to "Read" Customers
9. A Calming Presence

6. Contd..
10. Goal Oriented Focus
11. Ability to Handle Surprises
12. Persuasion Skills

8. Do’s and don'ts
• do’s
• Ask for permission while entering the house,
office or room
• Praise their there pet , house , room , office
etc.
• Apologize if any mistake done
• Give a smile
• Eye contact is the must

9. Contd..
• Timely delivery of goods
• Good personality
• Cool and calm behavior
• Give that extra effort
• Customer satisfaction is the must

10. Don'ts
• Calling by the name only
• Entering the premise's without permission
• Flirting and teasing the customers
• Teasing the pets
• Arguing
• Asking for tips

12. Thank you