Frequently Asked Questions For Troubleshooting Anypoint Platform Access

1. TROUBLESHOOTING
ANYPOINT PLATFORM
ACCESS
FAQs
Shanky

2. CAN I HAVE MULTIPLE ACCOUNTS WITH
THE SAME EMAIL ADDRESS?
• Yes, you can have multiple accounts, either for the same
organization or for multiple different organizations, using the
same email address. Your username must be unique for each
account.

3. I CREATED AN ACCOUNT, BUT I NEED TO
JOIN AN EXISTING ORGANIZATION.
• To join an existing organization, please contact an
Organization Administrator for the organization that you need
to join and ask them to send you an invitation to that
organization. Once you receive your invitation, you can create a
new account to accept the invitation and associate your account
with the organization. Any data that you entered into the
organization that you created yourself remains associated with
your old organization.

4. I HAVE BEEN SENT AN INVITATION, BUT IT SAYS I
SHOULD USE AN EXISTING ACCOUNT TO LOG IN
– WHAT ACCOUNT AM I SUPPOSED TO USE?
• If you have one or more existing MuleSoft community accounts
tied to the email address at which you received your invitation,
MuleSoft prompts you to use your existing account to sign in
and accept the invitation. You can also choose to create a new
account by following the Sign Up link at the bottom of the
form.

5. I RECEIVED AN INVITATION TO AN
ORGANIZATION, BUT I WANT TO USE A
DIFFERENT EMAIL ADDRESS FOR MY ACCOUNT.
• Account invitations are tied to the email address to which the
invitation was sent. If you need to use a different email
address, accept the invite, then visit your profile to change your
email address.

6. I RECEIVED AN INVITATION TO AN
ORGANIZATION, BUT WHEN I FOLLOW THE LINK
IN THE EMAIL I RECEIVE AN ERROR.
• Your invitation may have expired or been rescinded. Please
contact your Organization Administrator for a new invitation.

7. I HAVE AN ACCOUNT, BUT THE PLATFORM
DOES NOT RECOGNIZE MY LOGIN.
• Please check that you are using the correct URL to log in to
your organization. If your organization uses an external identity
management system, your login URL uses this pattern:
anypoint.mulesoft.com/accounts/login/yourorganizationname
• If your organization is not using an external identity
management system and your login credentials are not
working, reset your password or consult your Organization
Administrator to ensure that your account is still active.

8. I ACCEPTED AN INVITATION AND LOGGED
IN, BUT I CANNOT SEE ANYTHING IN THE
PLATFORM.
• If you are logged in and cannot see anything on your
organization’s Developer Portal, this means that either:
• no one in your organization has added any APIs yet, and
thus there are no API Portals to display
• you have not been granted Portal Viewer access to any
private API Portals (and there are no public API Portals to
display)

9. I AM AN API VERSION OWNER, AND I WANT TO
GIVE OTHER PEOPLE ACCESS TO MY API VERSION.
WHAT DO I DO?
• Navigate to your API Version Details page and click
the Permissions tab. You can invite other users to access your API
here. Note that the user you want to invite must already be a
member of the same organization as you. Once you have added
users, you can manage the nature of the permissions (Portal
Viewer access or API Version Owner access) that you assign using
the drop down in the Permission column. This tab also allows you
to view all users who currently have been granted direct
permissions to your API. Note that this tab does not display any
users that have permissions based on a custom role, because
roles cannot be managed from API Version Details pages. Contact

10. I RECEIVED A NOTICE THAT MY TRIAL IS
EXPIRING. HELP!
• Please talk to your account representative or contact Mulesoft
to request an Enterprise license for your on-premises API
Gateway instances or to create a subscription account on
CloudHub if you are using cloud API Gateways.

11. MY ORGANIZATION USES EXTERNAL IDENTITY
MANAGEMENT. HOW DO I LOG IN?
• Please log in at
anypoint.mulesoft.com/accounts/login/yourorganizationname i
f your organization is using external identity management.

12. HOW DO I ACCESS THE DEVELOPER PORTAL FOR
ANOTHER ORGANIZATION?
• Log out of your account in order to browse Developer Portals of
other organizations. While you are logged in to your own
organization, you can only access your own organization’s
Developer Portal. Note that if you wish to request access to an
API of another organization, you need to get an Anypoint
Platform account for that organization.

13. I HAVE FOUND AN API THAT I WOULD LIKE TO
USE, BUT I’M NOT A MEMBER OF THE
ORGANIZATION TO WHICH THAT API BELONGS.
HOW CAN I REQUEST ACCESS TO THIS API?
• To request access to an API, you must be logged in with an
account in the organization to which the API belongs. If you do
not have an account with the organization, please review the
documentation in the API Portal for information about how to
request an account.

14. HOW DO I DELETE MY ACCOUNT?
• Please file a support ticket for account deletion or migration at
https://www.mulesoft.com/support-and-services/mule-esb-
support-license-subscription