10 most trusted clinical laboratories in 2021

Sumita Sarkar
Strengthening Diagnosis, Cure,
and Prevention of Diseases
The current situation has reaffirmed the importance
of clinical laboratories and their role in the
diagnosis, cure, and prevention of many diseases.
Maximum medical decisions depend upon laboratory test
results. Accurate diagnosis can prevent and control many
diseases and consequently improve the health and safety of
the patient. The COVID-19 pandemic only pronounced the
need for clinical laboratories.
Over the years there has been extensive growth in the range
of tests, advanced equipment, technology, and services that
are quick and efficient. Automation, for instance, has
reduced the time needed to test and deliver the results. It
has also hastened the billing process.
Technology has radically changed the way samples were
collected, tested, diagnosed, analyzed and the way results
were sent. Clinical lab technology will play more vital roles
in healthcare services in the future. Information Technology
has and will keep impacting the functioning of clinical
laboratories in the future. IT has significantly improved
marketing and advertising strategies.
Be it general pathology or specialized services like
molecular, PCR (polymerase chain reaction), gene mapping
and sequencing, cytogenetics, and FISH (Fluorescence in
situ hybridization), hematology and flow cytometry,
immunohistochemistry, surgical pathology, next-generation
sequencing, and many more, clinical laboratories have
made huge leaps to improve their services with advanced
technologies. Researchers are probing the probability of
analyzing autism earlier in the blood through machine
learning.
Clinical laboratories have made things easy for patients
through their point of care testing, and home testing besides
lab testing. Nanotechnology will be playing a major role in
catering services to patients and medical professionals.
With the latest technologies at their fingertips, patients and
doctors can now check the test results online.
Various research is conducted in laboratories and the advent
of the pandemic has only multiplied the number of research.
To honor the diligent services of clinical laboratories, we
came up with this edition of Insights Care - 10 Most
Trusted Clinical Laboratories in 2021.
We have featured some of the clinical laboratories with high
standards and precise testing, cutting-edge technology,
state-of-the-art laboratories, and qualified staff. They have
been consistently upgrading their systems and services
consistently to deliver the best.
Read this edition to discover more about these laboratories
and how they utilized science and technology optimally to
make a difference in the healthcare landscape.
Have a fruitful read!

Leveraging Innovation, Delivering Excellence
Cover Story
Articles
08
Impact of COVID-19 on
the Healthcare Industry
WINDS OF CHANGE
Five Reasons Why
Regular Health
Check-ups are
Important
HEALTHY WEALTHY
20
32

CxO
16
36
24
Cells Science Systems
Dedicated to Improving Health through
Innovation
Ecotown Diagnostics
Strengthening the Diagnostics Space
with a Tech-Centric Approach
Cheyenne Regional Medical Center
Enabling Seamless Access to
Quality Healthcare
28
A Long Goodbye
Daniel Shapiro
Contents
Contents

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Art & Design Head
Editor-in-Chief Sumita Sarkar
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Senior Editor Anish Miller
Visualiser David King
Priyanka Rajage
Circulation Manager Tanaji
Research Analyst Eric Smith
Sarah Wilson, John Smith, Alex Vincent
Business Development Executives
Amy Jones
Business Development Manager
Sales Executives Kelli, Bill, Anna
SME-SMO Executives Atul, Gemson
Digital Marketing Manager Alina Sege
Technical Consultants David, Robert
Technical Head Jacob Smile
Marketing Manager John Smith
Assistant Technical Head Pratiksha Patil
Assistant Digital Marketing Manager Amol Wadekar
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Description
Featuring
ACM Global Laboratories
acmgloballab.com
Brian Wright
President
ACM Global Laboratories, an affiliate of Rochester Regional
Health in Rochester, New York, is a recognized leader global
clinical trial testing services.
Athena Diagnostics
athenadiagnostics.com
Sat Dev Batish
Chief Director
Athena Diagnostics is an imaging centre located now at
Alwarpet. The centre is now 6 years of age and is managed by a
team of four women radiologists, who are specialists in their
chosen field, and with a combined experience of more than 75
years.
Bloodworks Northwest
bloodworksnw.org
Sue Nixon
Chief Marketing &
Engagement Officer
Cell Science Systems
cellsciencesystems.com
Roger Davis Deutsch
Founder and CEO
Cell Science Systems Corp. is a specialty clinical
laboratory that develops and performs laboratory testing in
immunology and cell biology supporting the personalized
treatment and prevention of chronic disease.
Ecotown Diagnostics
ecotowndiagnostics.com
Karun Kaniyar
Co-Founder and
Director
Ecotown Diagnostics is a vision realized in the direction of
providing Quality diagnostic services to the clients.
Bruce Dey
VP Sales and Marketing
Enzo Clinical Labs, Inc. is a full-service clinical reference
laboratory with 40 years’ experience in improving
healthcare through innovative technology, with a focus on
women’s health.
Fresenius Medical Care
freseniusmedicalcare.com
Rice Powell
CEO and Chairman
Bloodworks Northwest is a blood bank and medical
research institute headquartered in Seattle, Washington,
that serves 90 hospitals in western Washington and
Oregon.
Fresenius Medical Care offers products and services along the
entire dialysis value chain from a single source.
Cheyenne Regional
Medical Center
cheyenneregional.org
Kerry Ruadil
Laboratory Director
Cheyenne Regional Medical Center's mission is to nurture
and improve the health of individuals and the quality of life
for its community.
Enzo Clinical Labs
enzoclinicallabs.com
Company Name
in 2021
1 Laboratories
Most Trusted
Clinical
HudsonAlpha Clinical
Services Lab
clinicallab.org
Kristina Keogh
Economic Development
Marketing Specialist
The HudsonAlpha Clinical Services Lab, LLC., a
wholly-owned subsidiary of HudsonAlpha Institue for
Biotechnology, offers whole genome sequencing and
analysis in a CAP/CLIA laboratory setting.
United Clinical
Laboratory
labunited.com
Luisa Bonilla
Laboratory Manager
United Clinical Laboratory in West Palm Beach, Florida
offers a wide range of lab testing services for your business.

Cover Story
Leveraging Innovation, Delivering Excellence
he COVID-19 pandemic was a wakeup call
Tfor everyone. Impacting common people,
organizations, and economies, this pandemic
has compelled us to rethink our priorities. The same
can be said about organizations, especially those
operating in the healthcare services sector.
Speaking speciﬁcally about laboratories and the
signiﬁcant role they have played in aiding healthcare
and pharmaceutical companies in the war against the
pandemic, the contribution has been immeasurable.
To bring into spotlight such eminent clinical lab
service providers, we at Insights Care have derived
this edition titled, 10 Most Trusted Clinical
Laboratories in 2021. And one of the most prominent
global clinical trial testing services providers that we
came across is ACM Global Laboratories.
Headquartered in Rochester, NY, ACM Global
Laboratories operates in more than 65 countries
around the globe, with wholly owned facilities in the
U.S.A., UK, India, and Singapore.

Our global studies
account for more than
60 percent of our
central laboratory
business, and we
operate in
approximately 7,000
sites across 65
countries.
Brian Wright | President

The organization’s full-time staﬀ of
laboratory experts performs millions of
tests annually, spanning all medical
disciplines including pathology,
microbiology, molecular diagnostics,
toxicology and more.
In the following interview, Brian
Wright, the President of ACM Global
Laboratories shares valuable insights
regarding the current landscape of the
clinical trials testing vertical and how
the organization has sustained its
competency within the niche.
Below are the highlights of the
interview:
Please brief our audience about
ACM Global Laboratories, its
values, and the key aspects of its
stronghold within the medical
diagnostics and clinical testing
services space.
ACM Global Laboratories was
founded on the principle that research
partnerships depend on unmatched
expertise, and an unwavering
dedication to customer service and
shared goals. Our experts have long-
standing histories in central laboratory
services and patient care, allowing us
to meet our customers’ goals with a
vision of how they will impact lives for
the better.
These are the drivers that have
propelled us forward from our
inception as a medical diagnostics
business in 1975 and emerging as a
full-service laboratory business in
1996, to becoming a global clinical
laboratory research solutions provider
with locations in Rochester, NY,
Horsham, PA, Mumbai, Singapore, and
York, UK today.
Our global studies account for more
than 60 percent of our central
laboratory business, and we operate in
approximately 7,000 sites across 65
10 Most Trusted Clinical Laboratories in 2021

countries. This expansive reach is
possible due to our network of wholly
owned laboratories and our long-
standing relationships with multiple,
carefully selected partner laboratories.
Through this worldwide network, we
are able to navigate the complexities of
transporting samples and supplies
globally by validating compliance with
local regulations, managing couriers
and shipments and providing shipping
options that optimize cost, efficiency
and reliability.
We also have a national toxicology and
infectious disease testing service line,
Drugscan. With over 35 years of
experience in toxicology testing via
their CAP-accredited and SAMSHA-
certified laboratory, Drugscan partners
with organizations and providers to
provide infectious disease testing,
prescription drug and addiction
monitoring, specialized drug testing
and workplace screening programs to
clients across the United States.
As an organization we passionately
work to serve our customers, we
embrace and drive change within our
organization, empower our employees
and partners to drive towards
excellence, and have open and honest
conversations about how to accomplish
all of this and more.
We believe execution matters, that we
must get it right the first time, that
people and patients are our priority,
that integrity and transparency together
work to build trust and confidence, all
the while challenging the status quo
with the goal of innovation and
education, on a worldwide scale.
Tell us more about the offerings that
make your organization stand out
from the competition?
At ACM Global Laboratories, we take
quality assurance and accountability
ACM Global Laboratories was founded
on the principle that research
partnerships depend on unmatched
expertise, and an unwavering
dedication to customer service and
shared goals.

seriously. It’s one of our core internal
principles. Knowing the life-changing
potential of clinical trial outcomes, we
put the patient first every step of the
process.
Our dedication to being purposefully
patient-driven is reflected in the high-
quality work provided by our team
members every day around the globe.
We do this by being determined to
always find a solution, anticipating,
and solving challenges and questions
before they occur, and working with
empathy that what we do every day
affects patients and their families.
Our clinical trials testing and
toxicology business segments combine
to position ACM as one of the largest
independent central laboratories in the
world. We are using that strength to
remain focused on our mission of
partnering with clients to bring health,
healing and hope to patients around the
globe.
Brian, please brief us about your
journey in the healthcare industry.
I began my professional career as a
Combat Arms Officer in the United
States Army. After serving as an active-
duty Army Officer from 2003 to 2008,
achieving the rank of Captain, I decide
to take my passion for serving and
focus it in the healthcare sector.
After separating from the Army, I
begin my career in healthcare by
accepting an operational leadership
role with Stryker, a Fortune 500
medical device company. Over the next
12 years, I have had the opportunity to
serve in various operational leadership
and general management roles with TE
Connectivity’s Medical Products
Business Unit, Remedi Senior Care,
and SP Industries, all of which are in
the Healthcare or Life Science sectors.
For the last two and a half years I have
ACM’s dedication to being
purposefully patient-driven is
reflected in the high-quality work
provided by our team members every
day around the globe.

had the privilege of being the President
of ACM Global Laboratories, where I
am responsible for leading a global
network of central laboratory and
clinical support services.
I began my professional career in the
military because I wanted to be able to
serve those around me. This same drive
has focused my career in the healthcare
sector because I see our industry as an
opportunity to continue living out my
passion for service by leading
organizations that at the end of the day
have a positive impact on people.
I cannot think of anything that could be
more fulfilling than being a part of
ACM Global Laboratories and working
with our exceptional employees who
daily deliver the actionable clinical
insights that are critical to fulfilling our
mission.
What is your opinion on the impact
of the current pandemic on the
global healthcare sector, and what
Our clinical trials
testing and
toxicology
business
segments
combine to
position ACM as
one of the
largest
independent
central
laboratories in
the world.
challenges did you come across
during the initial phase of the
pandemic?
Overall, I think the pandemic has
pushed the healthcare sector to be
much more flexible and adaptable.
Clinical trial research companies and
central research organizations have had
to find ways to complete studies faster
than they ever have before, especially
with the urgent need for vaccines and
therapeutics for COVID-19.
Ultimately, this has challenged the way
that we think about patient recruitment,
clinical continuity, and logistics on a
global scale.
The pandemic has also forced us to
become more innovative with things
like hybrid trials, remote nursing, and
telemedicine to ensure we are able to
provide necessary patient care in a
virtual environment. The onset of the
pandemic forced laboratory testing
companies like ours to figure out
innovative was to continue to provide

patient care and access to diagnostic
testing when patients were limited in
their ability to get to their doctor’s
office.
For example, our national toxicology
business, Drugscan quickly developed
and deployed a virtual oral fluid
collection solution to facilitate
specimen collection right in the
patient’s home, without compromising
the need for a monitored specimen
collection or jeopardizing the chain of
custody requirements for a valid drug
test. This allowed us to continue to
provide essential drug monitoring and
testing, in a convenient, secure, and
patient-centered way in the middle of
the pandemic.
In your opinion, what could be the
future of the diagnostics and
laboratory services sector post the
pandemic?
Our industry is primed for rapid
growth post-pandemic. The pandemic
has led more scientists, businesses, and
governments to question and prioritize
how they can help to facilitate the
discovery of new vaccines, treatments,
and monitoring tools across all
therapeutic areas. This enhanced focus
is going to drive increased investment
in the clinical trials and diagnostic
testing sectors, resulting in accelerated
clinical trials, and innovative new was
to prevent, diagnose, treat, and cure
different disease states.
I also think that the pandemic will
drive accelerated consolidation in the
diagnostics and laboratory services
space. Many companies struggled with
the ebbs and flows of the pandemic,
and we are already starting to see an
accelerated pace of consolidation
across the small to mid-size space, and
even at the macro level with large,
global CROs making strategic
acquisitions. I would expect this to
continue as clinical research
organizations seek to diversify their
therapeutic expertise and service
offerings, and diagnostic laboratories
seek to increase their scale and expand
their capabilities.
As an established leader, what would
be your advice to the budding
entrepreneurs and enthusiasts
aspiring to venture into healthcare
services space?
The healthcare services sector is
undergoing a period of disruptive
growth and innovation. At ACM
Global Laboratories, the key to our
success has been a relentless focus on
creating a patient-centric culture that is
flexible, responsive, and easy to do
business with. We prioritize quality and
a ‘get it right the first time’ mentality
with everything that we do, because
what we do has an impact on people’s
lives every day.
At ACM Global Laboratories, our
mission is to deliver actionable clinical
insights that lead to therapies and
treatments that provide health, healing
and hope to patients around the world.
How do you envision on scaling your
organization’s operations in 2021?
At ACM, we are extremely bullish on
the market, and we are continuing to
focus our investments on providing the
highest level of quality and service to
our clients – because we truly
understand that there is a patient
behind everything that we do.
All our investments are focused on
equipping our business with the right
people, processes, systems, and
technology that will ensure a superior
level of quality and service so that we
can effectively, efficiently, and
We prioritize
quality and a
‘get it right the
first time’
mentality with
everything
that we do,
because what
we do has an
impact on
people’s lives
every day.
responsibly scale our business.
We are also making sure that we
develop and deploy innovative
technology solutions that allow us to
be easy to do business, and provide
results in a secure, mobile fashion to
our clinical trials and toxicology
clients and their patients.

D
o you remember the first time when you had an
allergy due to a particular food item? Did you
know that every five minutes, a food allergy
reaction sends someone to the emergency room? Millions
of people are affected by food allergies, and most of them
have potentially life-threatening symptoms.
To reduce these threats, clinical laboratories have come up
with ground-breaking tests that can detect hidden allergies
and offer personalized dietary consultations effectively for
those who seek improved health and well-being.
In our venture towards seeking such trusted laboratories, we
came across Cells Science Systems Corp., a clinical
laboratory that develops and performs lab testing in
immunology and cell biology, supporting the personalized
treatment and prevention of chronic diseases.
In the following interview, Roger Deutsch, Founder and
CEO of Cells Science Systems, shares his insights about
the current landscape of the industry and the company’s
journey.
Below are the highlights of the interview:
Please brief our audience about your organization, its
values, and the key aspects of its stronghold within the
Clinical Laboratories services space.
Cell Science Systems (CSS) is a CLIA and State licensed
clinical lab, an FDA registered medical device manufac-
®
turer. Our flagship technology is the ALCAT Test which is
used to detect foods, chemicals, medicinal, and other
substances that cause adverse reactions through a non-IgE
pathway.
So, these are delayed-type reactions that can induce chronic
inflammation via an innate immune system pathway and all
the sequelae that follow. It works very well with GI
disorders, migraines, skin rashes, metabolic issues (particu-
larly weight gain and body composition) a range of
autoimmune disorders, like arthritis, fatigue, and others.
We also offer an innovative, functional cellular test, based
on how specialized cells of the peripheral immune system
(lymphocytes) respond to specific micronutrients and
botanical, based on enhancing the proliferative response
when stimulated with a mitogen.
This gives a very personalized view of how that individ-
ual’s critical immune response can be benefited by
nutritional supplementation and, through a variation of that
procedure, understand which antioxidants protect that
person’s cells. These tests, taken together, are quite useful
for personalizing a diet and nutrition and not just blindly
taking supplements and eating according to the latest fads.
We are all about prevention and helping people find the root
cause of illness. We also own an entire company that
Dedicated to Improving Health through Innovation
16 | September 2021 | www.insightcare.com

provides lifestyle counseling based on the findings of our
innovative and some proprietary diagnostics. It is called
PreviMedica, and through that platform can offer a package
to companies and organizations to improve the health of
their team members.
Tell us more about your organization’s services that
make you stand out from the competition?
Our flagship technology – the ALCAT Test, is the gold
standard for food and chemical sensitivity testing. It is the
only technology in this category to have been validated by
top-tier institutions like Yale, Leipzig Georgetown U., and
others.
We have been and continue to be involved in research
collaborations as our testing is unique, disruptive, and
beneficial; because it is extremely accurate and precise and
exerts a powerful effect on complicated health issues that
are both costly and, in some cases, devastating.
We offer other diagnostics in the preventive space. Our
CICA (Celiac, IBS, Crohn’s Array) contains the key
molecular and serologic markers for assessing the risk of GI
disorders. We also test for key SNPs in the methylation
cycle with a smart report that guides vitamin support for
Roger Deutsch
Founder and CEO
Cells Science Systems
has been and continues
to be involved in research
collaborations as our
testing is unique,
disruptive,
and benecial.
“
“
enzyme deficiencies, as well as measurement of Telomer
length, which is becoming more interesting to the assess-
ment of disease risk.
Roger, how did your journey in the healthcare industry
begin?
I got into this field because I had severe seasonal hay fever
symptoms and related allergic conditions that were
refractory to conventional treatment. I realized that I was
kind of on my own to figure out how to live with my
situation.
What is your opinion on the impact of the current
pandemic on the global healthcare sector, and how has
your company fared during the pandemic and subse-
quent lockdowns?
The current pandemic has exposed several weaknesses in
our health care systems. The way I see it is that those who
suffer the most from the infection are those who have
underlying conditions.
Our business has picked up during the pandemic because
people who have deferred taking care of their health, who
have allowed themselves to pack on the extra weight, and

so forth, now know that that can make the difference
between life and death. As word has gotten out there that
we have some very powerful tools to strengthen and
balance, the keyword here is “balance” the immune system;
we have seen an increased interest in what we do.
In your opinion, what could be the future of the clinical
laboratories services sector post the pandemic?
The most important finding, as far as I am concerned, is the
discovery that viral-induced innate immune responses can
lead to the development of what are called ‘NETs’, which
stands for Neutrophil Extracellular Traps. NETs are a
normal innate immune response that is useful in trapping
and killing pathogens.
However, if the body’s enzyme degradation systems are
inadequate to meet the demand of extensive NETs or
NETosis, the NET contents can be very toxic to host tissue
and have been found in the critical organs of people who
suffer the worst cases. This is a nascent area of medical
research that was highlighted by the CV-19 pandemic.
NETs have been shown to drive cancer metastases,
autoimmune disease, cardiovascular disease, cystic fibrosis,
asthma, pneumonia, cardiovascular disease, and COVID
fatality.
There are many triggers, SARS CoV-19 being one of them.
However, what the latest research from Yale and
Georgetown, and Leipzig have shown is that foods can
trigger NETs and that the ALCAT Test can tell which foods
are relevant for each person.
Further, when the innate immune cells are primed by
constant exposure to offending foods and other environ-
mental factors, the immune response is stronger but not
necessarily balanced, which can lead to depletion of
immune resources and abnormal reactivity, all of which is
avoidable if one knows what to eat and what not to eat,
according to their own unique biochemistry.

Impact of
on the
Every industry has been affected by the COVID-19
virus in some way or the other. While most of the
industries fell victim to the adverse impact of the
virus, healthcare industries have suffered the most since the
outbreak. The healthcare space has seen new ups and downs
in recent times, making it a completely different industry
than what it was before the coronavirus outburst.
Economically the healthcare space has never faced a
recession of any sort. However, the coronavirus has made
things tough for the healthcare industry, as well as the lack
of manpower to deal with the rising cases was difficult at
the peak time of the pandemic. The COVID-19 pandemic
certainly cost the human race a lot of lives, but it has also
impacted the healthcare space in ways that might have just
revolutionized the whole industry.
These tough times inspired innovative ways of working in
the industry, and the impact it had was simply remarkable
and noticeable. In a way, the coronavirus outbreak triggered
the radical changes that were needed in the healthcare
industry. The impact of a virus forced the healthcare
industry to change for good.
Mobilized Resources
Mobilized resources have made a difference in the current
situation. The new normal was accepted by everyone, and
despite the ease in the regulations, the modern resources are
what most people and doctors prefer. Telehealth, which was
yet to become a norm before the global coronavirus
pandemic, grew rapidly 40 percent in just one year. Health
care providers and patients relied more on video

conferencing, emails, SMS, telephones, and other means to
provide healthcare facilities. As the lockdown across the
world restricted everyone’s movement. The one who has
benefitted from these innovative approaches of the doctors
were pregnant women, kids, and senior citizens.
Before and After Effect of COVID-19
Ÿ Telehealth: Many things changed in the healthcare
industry after the outbreak. The most remarkable one was
Telehealth. Earlier it was projected that the telehealth
sector of the industry would grow up to 39 percent by
2025. However, the unpredictability of the coronavirus
boosted the growth to 150 percent in the upcoming year.
Ÿ Infrastructure: Apart from the dependency of the
telehealth means of providing healthcare, the healthcare
sector also sought to solve the need for infrastructure.
Investments from the government and the management
improved the infrastructure of not just hospitals but also
the surroundings. Despite the spending on health services
dropping drastically, the improvements in the
infrastructure and the sector as a whole made the
difference.
New tools, adoptions of new machinery, and adapting to
the new normal also allowed the healthcare sector to
focus more on educating and training. Since the
infrastructure was improved with improved equipment,
the aftereffect of that was the rise in employment in the
sector. The coronavirus pandemic also showed the world
the importance of training and education, as it helped
many professionals to deal with the disease more
proactively. This helped the healthcare sector to provide
sound healthcare options.
Ÿ Retention of healthcare professionals: The most
significant before and after effect of the COVID-19 was
the pricing and retaining of healthcare professionals.
Since the pricing and the spending was down, many
patients across the globe retained their healthcare experts.
The World Health Organization reported the shortage of
6 million nurses in one of their recent reports. Before
2020, the healthcare industry never had such a gap for
healthcare professionals was not created.
The change in approach for patients
Patients are also an integral part of the healthcare industry.
The world has witnessed the adverse effects of the
coronavirus, which changed the approach of patients. The
end-user became more aware and conscious about health.
The new technology provided the tools that were needed for
the patients to keep track of their health easily and without
consulting any doctor.
The COVID-19 saw a rise in the use of electronic devices
like a thermometer, watches, bands, etc. these devices not
only help in keeping track of the health but also warn the
user before any mishappening.
Healthcare is adversely affected because of the ongoing
coronavirus pandemic. Though the resistance in the process,
the healthcare space has carved an opportunity for itself.
The impact of COVID-19 on the healthcare industry has
only made the industry better and educated the whole
sector.
The virus is here to stay for a while, but the impact it has
had on the healthcare sector is long-lasting and
revolutionizing. The new methods of providing health care
services like Telehealth or the use of modern wearable
technology is here to stay. Apart from that this COVID-19
pandemic also showed us how dedicatedly the healthcare
industry works at the time of need, and that is surely one of
the major impacts that will often go unnoticed.
-Ashlesh Khadse

Cheyenne Regional
Medical Center
Enabling Seamless Access to ality Healthcare
Have you ever wondered what it takes to be an
efficient healthcare provider? Or what aspects
constitute to make a healthcare service not only
functional but also one which nurtures and improves the
quality of life of individuals?
Cheyenne Regional Medical Center is here to answer these
crucial questions for you. Founded in the year 1867 in the
state of Wyoming, Cheyenne Regional has an extensive
experience in providing laboratory services that foster
overall individual and community health.
Kerry Ruadil, the Laboratory Director of Cheyenne Medical
Center briefs us in the following interview about the core
values of the Laboratory that make it an efficient healthcare
provider successfully delivering comprehensive services
even in times like the current pandemic.
Please brief our audience about your organization, its
values, and the key aspects of its stronghold within the
Clinical Laboratories services space.
Cheyenne Regional is a 206-bed hospital with 2,000 +
employees, 200+ volunteers and 170+ medical staff.
Cheyenne Regional inspires great health, putting service
before self, our family cares for your family with
compassion, experience, and innovation. Cheyenne
Regional’s Laboratory Department maintains the largest,
24/7/365 reference laboratory in the state of Wyoming with
more than 80 clients throughout Wyoming and neighboring
states.
The laboratory has a very active Blood Bank department
supporting the hospital as a Trauma level 3 Center (ACS).
Our microbiology department boasts molecular testing
platforms and actively participates in the antibiotic
stewardship and infection control initiatives of the hospital.
More than 97% of laboratory tests are performed in-house
providing faster turn-around-time. Our laboratory testing
equipment are updated and top-of-the-line, offering an
extensive testing menu. Our Laboratory staff all together
bring 314 years of experience, they are recipients of awards
within the hospital and pride themselves in having great
customer service.
Tell us more about your organization’s services that
make you stand out from the competition?
Aside from Cheyenne Regional’s Laboratory service, the
hospital was also designated as a Regional Trauma Center
by the Wyoming Department of Health and the first hospital
in Wyoming verified as a Regional Trauma Center by the
American College of Surgeons (ACS).
Cheyenne Regional is among the top 8% of hospitals
nationwide to provide cardiac patients with angioplasties
within 90 minutes of entering the Emergency Department.
Cheyenne Regional offers award-winning orthopedic
services.
Cheyenne Regional’s Radiology and Imaging department
comprehensive center offers state-of-the art testing

procedures. Cheyenne Regional offers a full service state-
of-the-art 36- bed Emergency Department.
Our cardiopulmonary department was ranked among the
top 10% of hospitals nationwide and was a recipient of a
Pulmonary Care Excellence Award TM.
Kerry, please brief us about you and your journey in the
healthcare industry.
I started out as a pre-med student studying Medical
Technology in the Philippines. After graduating from my
bachelor’s degree, I found myself in the academia, teaching
in the College of Arts and Sciences while pursuing my
master’s degree.
My Master’s thesis was accepted for presentation at the
American Association for the Advancement of Science
(AAAS) and I was awarded a grant to present in Seattle,
Washington in 2004.
Since Laboratory Science is my passion, I pursued
opportunities in the US. One of my relatives referred me to
Cheyenne Regional Medical Center and so I applied to one
of the laboratory technologist positions, I was fortunately
selected by Cheyenne Regional in 2007 and had gone
through the work visa process to get authorized to work in
the US.
I started out as a generalist on evening shift, moved to night
shift and then to dayshift where I was offered the Chemistry
Department Lead position. I was then promoted to a
Laboratory Supervisor, to a Laboratory Manager and to my
current position as the Laboratory Director.
“
“
Cheyenne Regional is among the
top 8% of hospitals nationwide
to provide cardiac patients with
angioplasties within 90 minutes
of entering the Emergency
Department
Kerry Ruadil
Laboratory Director
What is your opinion on the impact of the current
pandemic on the global healthcare sector, and how has
your company fared during the pandemic and
subsequent lockdowns?
The pandemic has affected every aspect of the healthcare
sector, but most notably the financial aspect and the
delivery of care. The loss of revenue and extensive cost of
providing health care in turn impacts patient care, surgeries,
and surgical outcomes. The world was ill-prepared for this
pandemic: most hospitals faced staffing challenges and
were short on most supplies.
Cheyenne Regional is fortunate enough to have strong
organizational leaders who kept us afloat during these hard
times. We were able to keep our employees employed,
while being able to give them their yearly merit increases.
We have dedicated and engaged staff who recognized that
we need to work together to get through the pandemic and
went above and beyond. The covid measures that the
organization instituted has kept both our staff and patients
safe.

In your opinion, what could be the future of the clinical
laboratories services sector post the pandemic?
I think that the Laboratory has always played a crucial role
in patient care and this pandemic has magnified that. We
thought we were getting a handle on this pandemic, but the
increasing number of cases say otherwise. I think that the
laboratory needs to be able to adapt quickly and be prepared
for increased testing volumes due to the pandemic.
Guided by past experiences, organizational strategic plans
and data, the laboratory would be able to map out courses
of action for future pandemics, like broader testing
platforms and menus, more staffing capabilities, and better
supply acquisition and management.
As an established leader, what would be your advice to
the budding entrepreneurs and enthusiasts aspiring to
venture into healthcare space?
I think that healthcare is a very dynamic industry but at the
same time a very competitive one. In this age of
consumerism, consumers will pick the best one that fits
their needs. I would say that one needs to have the passion
to work for patients – this will lead to innovation, quality
care and quest for excellence.
How do you envision on scaling your organization’s
operations in 2021?
I would like to have more testing capabilities in house and
have a resource pool of employees who can be mobilized
when staffing needs arise. I would like to look into a
laboratory inventory management system.

A
Long Goodbye
- by Daniel Shapiro
About the author
Dan Shapiro is a graduate
of the University of Chicago
Law School. A lifelong
Chicagoan, he has
practiced trial law
nationally for many years.
He is a Trustee for the
Brain Research Foundation
(BRF) and, along with his
three grown children, has
raised over a quarter of a
million dollars in the last 5
years for the BRF. “The Thin
Ledge” is his debut book.

My wife passed away a year ago this past June
following a very long, degenerative illness. She
died far too young, the disease that stole her
away was unspeakably cruel, and she is sorely missed.
She was deeply loved by a family that will grieve her loss
forever. I have written about these things, but not here.
Here, I am writing separately and frankly only about the
experience of being a caretaker over a long period of time
and the challenge that presents.
I am done with the day-to-day caretaker role now. Done
with the wheelchair, and before that the walker, and before
that the cane, all of which were only machines or devices,
but which I hated with an animus that was personal. Each
was an intruder, a constant reminder of what was being lost,
a bit at a time. I chafed under their presence.
Done with the unending succession of cloudy, grey days,
because, as I recall it, that is what the weather was. That is
literally what I see when I remember looking outside during
those many days – low, cold, grey clouds.
Done and gone from a time in our lives, starting in our early
40’s and ending many years later, that should have been
remembered for hard won successes, the yield of years of
personal efforts of all sorts, the realization of potential, the
light of the world’s promises fulfilled. It was, instead, while
loving in its way, often a drab time. Disappointing. Too
often exquisitely painful.
And done with the unwanted thoughts that were as dark as
those clouds. Forbidden thoughts, at odds with who I
thought I was and who I wanted to be.
In one of his last speeches, as he was departing public life,
Winston Churchill, who made his place in history by
magnificently managing, for himself and his country, and
perhaps the world, the grim reality of his time, famously
and elegantly enjoined that in the face of adversity, one
should, “Never flinch, never weary, never despair.”
I very often failed on each count of Churchill’s directive.
Despair was, if not my constant companion, a frequent
visitor, or just on the other side of the door. Weary? I
sometimes did not have the energy—psychic or
otherwise—to finish walking even a short distance from one
place to another. I sometimes, oddly, just stopped for a
moment and stood where I was. Never flinch? I flinched
more times, and in more ways, than my pride permits me to
recall.
Now I am on the other side of all of that, but I can’t leave it
behind, really. It is a part of me and always will be. Those
memories. Those feelings. Sometimes even remnants of a
rage that I kept mostly bottled up, an anger that was in part
on her behalf, and in part, selfishly, just for me. What do I
do with all of that now? How do I find a way to understand
what happened? How do I find peace?
I think that I may have found the way for me. I can’t speak
for others. For me, the path may be in the realization that
Churchill used those particular words and issued that
directive because he knew that people do flinch from
adversity. It is a fact that, at points along the way, they wear
out and sometimes stop, and sometimes lose their way. And
from time to time they lose faith, in anything and
everything. They are simply suffering in their own harsh
world. I think that Churchill was telling the rest of us, just
by saying those words, that some circumstances—some
burdens that we are called upon to bear—are a lot. Maybe
in some moments, too much. And he was saying that we
should do our best, but that not being fully and always up to
every moment that life presents—coming undone and
falling short—is, in fact, a part of being human.
The thing to do in those times—moments or longer—is to
simply endure, to make your way through. To persevere.
There is honor in simply doing that and not more if more is
not possible, in service to another. In service to that love.
Make your way through, and if you can rediscover
goodness and sunshine later, see it. That is your obligation,
too.
You were in one place, and now you are in another. You
didn’t really make any of it.
Now, live.

Stay in touch.
Subscribe to Insightscare Get Insightssuccess
Magazine in print, & digital on www.insightscare.com
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INSIGHTS SUCCESS MEDIA TECH LLC

Reasons
Health
Reasons
Five
WhyRegular
Health
Check-upsare Important
People visit a clinic or a hospital only when they are
sick or if they are suffering from an illness.
Precautionary health care is becoming familiar as
people are getting educated about their health and more
empowered about their medical check-ups. Since the
outbreak of COVID-19, people are becoming actively
aware of their health. They comprehend the importance of
healthy living and the importance of regular health check-
ups.
People are proactively seeking medical assistance and are
strictly following the guidelines by the physician as they
can maintain a healthy lifestyle and reduce the risk of
diseases. They are also focused on reducing the risks of
conditions and diseases by maintaining a healthy diet,
weight, and a routine with physical activities.
Doctors are also trying to help their patients by insisting on
regular health check-ups to stay healthy. They are
specifically highlighting the importance of prevention to
reduce the fatality of infections that require medical
treatment or high-risk surgeries.
The suggestion of physicians in regular health check-ups
can potentially find the health issues and eventually control
them before they become a problem. When people visit
their doctors regularly, the correct health services,
screenings, real-time test reports, and treatment can detect
the health condition or disease in the early stage. Early
detection can provide people with an opportunity to get the
right treatment quickly and avoid complications over time.
With the recent studies and research conducted on
age-based health data, people in the 30-60 age group are at
substantial risk of getting diseases because of their lifestyle
and habits. Unhealthy and constantly changing habits,
hereditary health diseases, and lack of sleep can cause
severe health problems eventually. A regular health

Healthy Wealthy

check-up can detect the problems in their early stage and
can avoid the severity. Here are five reasons why regular
health check-ups are important.
Ÿ Prevent health problems
For instance, if someone is suffering from certain
conditions which require medical attention, a health check-
up will help that person with proper precautions to recover
from that problem. The doctor can prescribe the medicines
and provide instructions that can help recover the trouble
over time.
The advantage of this scenario is the doctor can avoid
severe infection by curing the condition in its initial stage,
and the person can keep himself healthy and fit by
following the instructions provided by the physician.
Ÿ Lower health costs
Regular health check-ups can eventually reduce the
additional costs of surgeries or screening tests by curing the
health conditions in their initial stage and avoiding the risks
of complicated surgeries required for chronic medical
conditions.
Additionally, looking at the current scenario, it is easy for
people to get stressed out with the lockdown and work-
related issues. Visiting neuro experts regularly can help
them to tackle stressful situations and maintain good mental
health.
A regular check-up can help the neuro expert to diagnose
the condition and cure it with effective medicines.
Ÿ Eliminate the severity of health issues
The physician can detect and diagnose the risk factors of
health conditions and reduce the risk of severe problems
with appropriate medication. The doctors can select the
correct approach towards the diagnosis to treat the disease
at the initial stage.
Moreover, doctors can recommend a few screening tests to
detect the potential threat. These tests include a
combination of mental and physical data of the patient,
which is necessary for the appropriate medication to cure
the condition. It can save the patient by eliminating the
severity of health issues.
Ÿ Reduces the complications in the treatment
Once the patient is diagnosed with the condition in an early
stage, the doctor can proceed with appropriate medication
and minimal surgery if required. This reduces the
complexity and risk involved if compared to diagnosing the
condition at a later stage.
A regular health check-up can help in the early recovery of
the body from any health concern. Also, the patients to keep
an eye on their health conditions and diseases by regularly
visiting their doctors. Going for regular health check-ups
can automatically make the patients aware of their health
conditions, and they can maintain their healthy habits by
following the prescribed medication. Also, it can lead them
towards living a healthier lifestyle.
Ÿ People can live a healthy life
When people go for regular health check-ups, it can assure
them about their health status, and they can contemplate
how healthy they are. They can understand their body
vitals, and they can maintain their habits accordingly.
Eventually, people can maintain a balanced diet with a
routine of exercise and health-conscious habits. They can
maintain a healthy life by following the instructions as
prescribed by their physician.
A peaceful life
Regular health check-ups provide people with appropriate
data that indicates their health status. When one is ensured
of their good health status, they eventually harbor a content
and peaceful mind.
- Abhishek Joshi.

Ecotown
Diagnostics
Strengthening the Diagnostics
Space with a Tech-Centric Approach
Karun Kaniyar
Co-Founder and Director
Technology today has a very
crucial role to play in almost
all the industries that one can
name. It has elevated industry
processes to the next level and has
made them several folds faster.
One of the industries where technology
has been working its prowess is the
medical and diagnostics space. The
medical and diagnostics space has had
a revolution with the introduction of
innovative technology.
One such company that is making the
best use of this new asset is Ecotown
Diagnostics. The company is based out
of Bangalore, India, and is spearheaded
by its Co-founder and Director,
Karun Kaniyar.
In an interview with Insights Care, Mr.
Kaniyar shares how his company is
strengthening the medical and
diagnostics space by making use of
cutting-edge technology that ensures
the fastest turnaround time.
Below are the highlights from the
interview:
Please brief our audience about
Ecotown Diagnostics, its values, and
the key aspects of its stronghold
within the Clinical Laboratories
services space.
Ecotown Diagnostics is a vision
realized in the direction of providing
quality diagnostic services to clients.
At Ecotown we believe that ‘Quality in
service is not what we put into it,
rather it is what our customer gets out
of it’. At Ecotown we strive to give our
clients the best and most state-of-the-
art diagnostic care and consultation
they deserve.
Tell us more about Ecotown
Diagnostics’ services that make it
stand out from the competition?
We at Ecotown are on a ‘Mission to
empower India using cutting edge
technology to provide quality and
aﬀordable medical laboratory
services.’
At Ecotown we provide to cover most
of the services under one umbrella
which in turn acts as a one-stop
solution to our esteemed clients.
Services such as Ultrasound scanning,
all kinds of Doppler studies, X-Ray,
Treadmill stress test, 2D-Echo, ECG,
and Pulmonary function tests are all
performed under one roof. Clients also
have the freedom to choose from a
wide array of health packages
speciﬁcally 24 in number, depending
on the age group they are.

AboutThe Leaders
Mr. Karun Kaniyar (Co-founder and Director) - Postgraduate in MBA from the University of United Kingdom. A dynamic
sales professional with around 15 years of an accomplished career track record of consistently winning high levels of
business. Has experience of more than a decade in developing sales and operational strategies towards business
development of the company.
Was involved in many launches in the Middle East and played an active part in the development program of the team and
product. He is well networked and an enthusiastic team player with great zeal and ambition. He has been an active
Director on Board since the company’s inception and has been in the front line leading the sales and operations of the
company.
Ability to identify potential business opportunities and garner prestigious accounts is what pushed him to be at the
forefront. High achiever in business development with hands-on experience of working from scratch venturing to launch
their business vertical.
Dr. Shivaraj Shetty MBBS MD Biochemistry (Founder and Lab Director) - Dr. Shivaraj Shetty has obtained his MBBS
degree from Kasturba Medical College, Mangalore, and MD in Biochemistry from St. John's Medical College, Bangalore.
Dr. Shivaraj Shetty has started Ecotown Diagnostics in the year 2017 with fellow founders with the vision of providing
quality laboratory services in Bangalore.
Prior to this venture, he was a well-respected and most loved professor in the academic field. He taught Biochemistry at
institutions like Azeezia Medical College, Kerala, and SIMSAR, Kolar.
His visualization and commitment to delivering optimal quality laboratory services are remarkable. His resilient laboratory
proficiency in resolving critical issues is incredible. He is responsible for comprehensive functional and operational aspects
and also heightening approaches of the company since its inception.
Dr. Shivaraj holds good experience in managing the technical, advisory, scientific operations of the laboratory and also
comprehensively leading the technical team and other laboratory consultants with other roles like -
• Good in providing effective leadership of the medical laboratory service, including budget planning and financial
management, in accordance with organization policies.
• Good in providing the appropriate number of staff with the required education, training, and competence to provide
medical laboratory services that meet the needs and requirements of the users.
• Good in implementing and monitoring standards of performance and quality improvement of the medical laboratory
services.
Mr.Vijayraghu Halmidi (Co-founder and Director) - Mr.Vijayraghu comes with more than 16 years of India and
international experience in the domain of sales and marketing. A result-oriented professional brings over demonstrated
success in business development, key account management, and marketing strategies that have worked across diverse
industries like construction and automobiles before the start of Ecotown.
A glimpse of his professional journey demonstrates extraordinary capability in implementing marketing and business
development strategies to enhance revenue growth and remain firmly afloat in a fiercely competitive market. He has been
associated with the company since its inception as a promoter. He is responsible for the overall marketing and finance of
the company and is instrumental in making strategic decisions for the company.

We remain focused on the least
turnaround time in delivering the
reports to our clients with quality
assurance on reports released post-
certification of the concerned doctor
for clinical correlation of the
prescribing doctor.
What is your opinion on the impact
of the current pandemic on the
global healthcare sector, and how
has Ecotown Diagnostics fared
during the pandemic and subsequent
lockdowns?
The pandemic has struck globally and
has affected health care too. Attached
to the pandemic was a frame of fear in
people’s minds, which currently is
getting faded away due to overall
initiative and drives taken by the
Government and the health care
industry.
We at Ecotown always believed that
being in the healthcare or service
industry our availability to the
community at the time it needs was
extremely important and ensured that
we are there for the society in whatever
ways we could be.
The business had its own ups and
downs in this phase of the pandemic,
which I am sure everyone has gone
through but we at Ecotown always
stood for the people’s service and did
really well in terms of business too
during the pandemic.
In your opinion, what could be the
future of the clinical laboratories
services sector post the pandemic?
The health care industry is growing at
a fast pace wherein it is expected to
reach $32 Billion by the year 2025
from $12 Billion by 2020. The
Compound annual growth rate should
reach 27.5% (CAGR).
As an established leader, what would
be your advice to the budding
entrepreneurs and enthusiasts
aspiring to venture into the
healthcare space?
In India healthcare sector still remains
an unorganized industry, which
definitely is a subject to discuss.
Having said that, to all the budding
entrepreneurs and enthusiasts who
would like to venture into this space
the only piece of advice to them would
be - Enter not just for the sake of
competition but instead venture into
this space to make the health care
sector a better industry or an organized
one.
Venture into healthcare so that it
benefits mankind and facilitates people
for a better living, which forms a
health competitive zone to all in this
sector.
How do you envision scaling
Ecotown Diagnostics’ operations in
2021 and further?
Our roadmap to 2021-2022 is
envisioned to penetrate deep into the
market and expand by building
standalone centres, providing
diagnostic solutions to hospitals and
doctors, and providing service through
healthcare apps to serve our esteemed
clients with quality in different parts of
the city and state.
We at Ecotown are on
a mission to empower
India using cutting
edge technology and
provide quality and
affordable medical
laboratory services.

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