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www.insightssuccess.in
VOL-05 ISSUE-05 2021
Dr. P T Sunderam
Dr. P T Sunderam
INDIA’S FIRST MARRIED COUPLE’S RELATIONSHIP ...
Editor’s Note
U
EVOLUTION OF
PSYCHOTHERAPY
IN INDIA
Success
Sumita Sarkar
Dr. P T Sunderam
COVER
STORY
C
O
N
T
E
N
T
S
08
I N T E R V I E W
A R T I C L E S
Bangalore Baptist Hospital
Wings Within
AMRI HOSPITAL
Psychotherapy Insights
30
Mental H...
Cover Price : RS. 150/-
Vishal , Vivek
Nandan Deshpande
Ashwini Pahurkar
Tejswini Whaval
Sneha Nagare
Amar Sawant
Amol Wad...
Management Brief
Company Name
Mr. Rupak Barua
Group CEO and
Director
PTS
Dr. Naveen Thomas
Director and CEO
Wings Within
B...
COVER STORY
INDIA’S FIRST MARRIED COUPLE’S RELATIONSHIP
EXPERT MENTOR
“
“
Dr. P T Sunderam
PARENTS
INTERNAL MIND
REWIRE
HE...
Dr. P T Sunderam
O
ur world will never be the same again after Covid-
19. There are many challenges in society like
working from home, temp...
individual within their family. I want them to leave a
legendary life for their next generation.
What is relationship acco...
to train them for a complete one year before absorbing them
into full-time jobs. As in charge, I maintained a good
rapport...
the Indian Jaycees movement and my passion for
psychology became very prominent after seeing the work of
my counselling me...
Subscribe Today
CORPORATE OFFICE
Insights Success Media and Technology Pvt. Ltd.
INSIGHTS SUCCESS MEDIA AND TECH PVT. LTD....
The global pandemic, Covid-19 has brought
along with it various problems for everyone
around us. People are not only falli...
global pandemic with positivity and determination. They
should not hesitate to seek help from any specialist if they
exper...
Mr. Rupak Barua
Interview
with
INSIGHTS
SUCCESS
AMRI HOSPITAL
An Eminent Healthcare Provider Ingrained with Excellence and Trust
Today, psychotherapy has been identified a...
healthcare sector, took up the reins of the Group in 2014.
Having a post-graduate degree in marketing, he also
successfull...
Wings Wit
Wings Wit
Padam specializes in adult counselling
and is involved in regular conduct and
evaluation of various st...
hin
hin
Dr.
Padam
Kanwar
Bhati
Founder
and
Managing
Director
We facilitate
positive emotional,
behavioural and
social well...
platforms. It supports children and
parents through the early intervention
program. The company provides
mental counsellin...
out for the things you say. You will
have to wander all over weird
territories to explain your problem,
because you don’t ...
Psychotherapy Insights
that’s not as bad as I thought it was, we
can probably ignore that problem.”
This type of communica...
Hospitals come under service-oriented industry with
lot of dependency on manpower. Attrition is one of
the key challenges ...
country. It initially started
operations with an
outpatient clinic in a
makeshift building, for
rural Bengaluru in 1973.
W...
BBH is the first mission hospital in the country to be
accredited by both NABH (National Accreditation Board
for Hospitals ...
In india's most recommended psychotherapy treatment providers 2021 compressed
In india's most recommended psychotherapy treatment providers 2021 compressed
In india's most recommended psychotherapy treatment providers 2021 compressed
In india's most recommended psychotherapy treatment providers 2021 compressed
In india's most recommended psychotherapy treatment providers 2021 compressed
In india's most recommended psychotherapy treatment providers 2021 compressed
In india's most recommended psychotherapy treatment providers 2021 compressed
In india's most recommended psychotherapy treatment providers 2021 compressed
In india's most recommended psychotherapy treatment providers 2021 compressed
In india's most recommended psychotherapy treatment providers 2021 compressed
In india's most recommended psychotherapy treatment providers 2021 compressed
In india's most recommended psychotherapy treatment providers 2021 compressed
In india's most recommended psychotherapy treatment providers 2021 compressed
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Profiles Psychotherapy-Treatment-Magz-june21-list Bangalore Baptist Hospital- A Hospital Serving Diverse Needs of Patients Hospitals comes under

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  1. 1. www.insightssuccess.in VOL-05 ISSUE-05 2021 Dr. P T Sunderam Dr. P T Sunderam INDIA’S FIRST MARRIED COUPLE’S RELATIONSHIP EXPERT MENTOR INDIA’S MOST RECOMMENDED Psych therapy TREATMENT PROVIDERS 2021 Mental Health Essentials Psychotherapy Insights
  2. 2. Editor’s Note U EVOLUTION OF PSYCHOTHERAPY IN INDIA
  3. 3. Success Sumita Sarkar
  4. 4. Dr. P T Sunderam COVER STORY C O N T E N T S 08
  5. 5. I N T E R V I E W A R T I C L E S Bangalore Baptist Hospital Wings Within AMRI HOSPITAL Psychotherapy Insights 30 Mental Health Essentials 16 32 20 26
  6. 6. Cover Price : RS. 150/- Vishal , Vivek Nandan Deshpande Ashwini Pahurkar Tejswini Whaval Sneha Nagare Amar Sawant Amol Wadekar Atul Dhoran Tanaji Corporate Offices: MAY, 2021
  7. 7. Management Brief Company Name Mr. Rupak Barua Group CEO and Director PTS Dr. Naveen Thomas Director and CEO Wings Within Bangalore Baptist Hospital Dr. P T Sunderam Managing Director and Chief Mentor AMRI Hospitals is one of top 10 hospitals in Kolkata. Bangalore Baptist Hospital (BBH) an 80-bed general hospital was formally opened on 15 January 1973. Dr. P T Sunderam, the NLP Guru of India is the first NLP author and NLP trainer in India from 1998. Wings Within is an organization catering to end-to-end solutions in the area of Emotional Wellness, Special Education needs, Life Skills coaching, Psychological Assessments, research and training. AMRI Hospitals Dr. Padam Kanwar Bhati Founder and Managing Director INDIA’S MOST RECOMMENDED Psych therapy TREATMENT PROVIDERS 2021
  8. 8. COVER STORY INDIA’S FIRST MARRIED COUPLE’S RELATIONSHIP EXPERT MENTOR “ “ Dr. P T Sunderam PARENTS INTERNAL MIND REWIRE HEART WRITE LEGENDARY STORY LIFE
  9. 9. Dr. P T Sunderam
  10. 10. O ur world will never be the same again after Covid- 19. There are many challenges in society like working from home, temporary unemployment, lack of physical contacts of family and friends, and the physical and mental health boundaries redrawn by the WHO board in Jan 2021 to safeguard humanity. Amid all these difficult situations, the mental health care sector needs to be given high priority to help integrate the personal life, family life, and social life in society by carrying out different phases of health care programmes. There are two types of entrepreneurs in the healthcare industry, one who comes to improve the existing business and whose focus is mainly on the growth of the business. The 2nd type is an entrepreneur who is born out of pain in life and focuses more on the customer first and the business next. The success of mental healthcare requires the 2nd type of entrepreneurs. To successfully achieve the above services, caring and nurturing are the fundamental capabilities required for providing mental healthcare. One such entrepreneur who is catering to the individual needs of the mental healthcare patients empathetically is Dr P T Sunderam, who is leading his company PTS passionately as its Managing Director and the Chief Mentor. He is one of the prominent relationships psychologists, Mind Programmer and the first married couple’s relationship expert mentor in India. He has been practising in this field as a mentor for the last twenty years. In an area where no one was exclusively catering to the needs of the marriage counseling sector in India, Dr Sunderam dedicated himself in helping couples to strengthen their marital life and enhance their relationship with each other on a core level. Dr Sunderam has developed a unique system and stabilized the process. He first listens to his couple individually and then analyses his findings based on their first meeting. After analysis, he asks the couple to mail him separately what they expect from the mentoring session, which helps him identify the intensity of commitment of the couple for doing homework at every session to get the desired results. This process has not only helped him to weed out the half- hearted couples but also helped countless couples who were serious about improving their relationship results. Dr Sunderam leverages his expertise in advanced subjects on mind programming from the psychology schools of Australia, Canada, and the USA. He has been felicitated in 13 psychiatric conferences and he has also taught various doctors and psychologists in India as well. Through consistent struggles and striving, Dr Sunderam has paved his way towards success by integrating Quantum Psychology, Silva Mind, and Neuro-Linguistic Programming with Mars-Venus relationship psychology for resolving the young married couples relationship issues of the society. Since childhood, he faced a lot of challenges that made him the man he is today. He and his mother came back from the verge of attempting suicide when he was nine years old. Going through a lot of family issues, his mother, who was fed up with her in-laws and could no longer take the mental pressure left with Sunderam to end their lives. As a child, it was difficult for Sunderam to understand the ups and downs of life. But a holy saint saved Sunderam’s life by enlightening him about life. He asked the young Sunderam to introspect a few questions. “Will anything change once you die? Will your mother’s problems go away? If not, then live! You are born on this earth to help countless other mothers who do not have a son like you.” This statement changed the young Sunderam’s outlook on life, and he made a promise of helping the suffering mothers and their child in the best way he can. Sunderam became India’s first married couples’ relationship expert and mentor applying the mind reprogramming skills as an alternative to counseling session and saved many young mothers from the trap of negative thoughts that once consumed him and his mother’s life. Dynamics of PTS Given below is an excerpt from an Interview by Insights Success with Dr Sunderam, which reveals the stories and struggles that he faced in his long and hard road to success. We have understood your professional bio – can you describe your move towards a married couple’s mentoring? The foundation of a healthy married society starts with newly married couples. Unfortunately, these newly married couples are walking out of these bonds for all the immature wrong reasons. The foundation of society is cracking. So I decided to rebuild the foundation of the relationship society. I am in the field of helping newly married couples, for the last 2 decades from all across the world through online and offline coaching, mind programming and mentoring. I have also helped them in parenting skills to excel as an
  11. 11. individual within their family. I want them to leave a legendary life for their next generation. What is relationship according to you? A relationship is an emotional deposit that you make in another person’s heart with certain rituals. It can also be called unconditional love. This is like first depositing money in the bank and then withdrawing it. We deposit emotional rituals like “good morning”, “thank you”, “sorry”, etc. in the heart of the other person before we expect them from others. What is the difference between Counseling, Coaching, and Mentoring? Counseling is advising to introspect oneself. Coaching is helping the other person to set new goals. Mentoring is doing counseling and coaching with accountability. A coach is a person who works on your “doing skills” with techniques like a swimming coach. I will say 1 Counselling = 100 Coaching, 100 Counselling =1 Mind Programming, and 100 Mind Programming = 1 Mentoring. A mentor is like a mother. He teaches from research and experience. I am a relationship mentor with high accountability for producing measurable results. How do you explain the success rate of your marriage mentoring session? For me, the success rate with my young couples is 200% because both – the husband and the wife – are doing homework for every session separately. We call it, a Zoom Mentoring Club practice. In our mentoring club, we focus on a 3-step SAM process: “Subconscious Mind Programming”, “Accountability” and “Morning Discipline Practices” every day for our young couples. We take young couples for a 30-days package, 1-month package, or 3 months package. Your mission is to reach 1 million young couples on this planet? Why this crazy mission at this age? I am just 32 years young in this field and I am telling the same story for the past 32 years. This is a GMS, (God Made Syllabus), a legendary message to the next generation. I attempted suicide many times with my mother when up to 9 years old. My mother had poor self-esteem and as a result, was not daring to talk any word against my army father. A temple Pujari saved both of us and in return, I promised him to save millions of mothers trapped in such innocence. It took 25 years for me to understand myself fully. I do not want any other person to suffer like me or like my mother. You were an Engineer heading the HRD of a corporate division. What made you change the focus towards relationship married Couples mentoring? As a suicide survivor, I made a promise to my mother, “You have cried for all the mothers in this world, I will make sure that no other mother cries like you.” I never realized around that time that I would enter this counselling field. I was heading BHEL (HRD). Annually, we used to recruit Engineers and MBA pass outs from the top universities of India. We used
  12. 12. to train them for a complete one year before absorbing them into full-time jobs. As in charge, I maintained a good rapport with them during this training period. Some trainees got married after completion of their training period. A married couple (both of them my ex-trainees) came for consultation on relationship issues to me. The wife complained that her husband was having an extramarital affair at the site. When I asked him, the husband behaved strangely and said there was nothing wrong with extramarital affairs and if his wife wishes , she can also do it. He even told me that he can help his wife to get another partner for enjoyment. This made his wife lose her temper and she threw her baby on my desk! She pulled her husband by his hair and slammed his head against the door. She then left my room crying. This thought haunted me for three days as I felt morally responsible for this incident. Later on, when I enquired about the whereabouts of his wife, the husband denied knowing her location. Then I convinced him for an NLP mentoring session and gave him a few tips and that helped him realize his mistakes. He then ran to his wife and found her contemplating to suicide in a water tank. The very next week, his wife came to thank me and told me that if her husband had come half an hour late, he would have found her dead body. All of these misunderstandings happen because couples are not educated to understand the basic personalities of each other and find themselves stuck up in their marital life This incident shook me to the core and I decided to share the NLP and Mars-Venus skills with all the couples who are trapped in such innocence of wrong relationship on this planet. What is your suggestion for youngsters who want to become like you? If one works on conventional education, he will be on the road like his class mates. Teachers will teach you the knowledge skills, coaches will teach you the doing skills. But a mentor will mother you with accountability and produce 100% results in every session. A mentor teaches you from his experience. So, youngsters should choose and learn from a successful mentor if they want to come up in life faster than others. India needs more mentors, not teachers. I have 4 mentors guiding me in my work. Ron malthora of Australia, Avi Arya for Canada, Dev Gadhvi paasionpruener Siddrath rajshekar frredom hub of India As you are the NLP Pioneer in India, how did you integrate NLP into marriage counselling expertise? Soon after completing my PG in counselling, I started my practice. Many of my clients reluctantly used to pay Rs. 10 even after hours of counselling. I approached many doctors for joint venture work but they refused, telling that I was not producing measurable results. I searched for skills that give measurable results, but to my dismay, found that most application-based skills were not available in the academic world in India or abroad. But I came across a few role models who were producing fantastic measurable results. I realised that universities teach only knowledge skills, but practical skills can only be learnt from successful mentors. I came across NLP (Neuro-Linguistic Programming), a mind programming science from Dr Richard Bandler, founder of NLP and Dr John Grey of Mars-Venus psychology fame. I invested an exorbitant amount in 1997 and learnt these valuable, measurable and result-oriented skills. I became the first NLP state group practitioners’ st president. I authored 1 NLP book of India 2003 I used to call the weekly practice group meeting for 1 year regularly. Initially, the meeting was held in my house but as the group grew larger, we shifted our venue to Indira Park – a big public garden in Hyderabad city. The group members applied the NLP techniques to each other for strengthening our practice, skills, and insights. I had a curiosity to know how the NLP (Neuro-Linguistic Programming) psychology would work in the Indian society, the Indian culture, and the Indian soil. I had an intention to do research in applying NLP psychology on a sample population and verify the research statistically. With this intention, I worked with the prisoners of the Central Jail Hyderabad applying NLP on them and found extraordinary results beyond my expectations. I submitted the same prisoners work as a thesis and I received the first PhD (NLP) in India. Armed with the practitioner group exercise and also with the real-life experience of working with the prisoners, I became more confident and took more and more challenging cases to get successful results applying only mind programmimg techniques without the use of medicine and counselling. I was a voracious reader of self-improvement books from my childhood. I served as a voluntary national trainer with INDIA’S MOST RECOMMENDED Psych therapy TREATMENT PROVIDERS 2021
  13. 13. the Indian Jaycees movement and my passion for psychology became very prominent after seeing the work of my counselling mentor Prof. S S Padmakar of Vellore Medical College, who was the first to serve as the faculty to group counselling training to various corporate sectors in India. I was very much influenced by his dedicated work in this field. I completed my PG on counselling and psychotherapy in the year 2013. Soon after, I started counselling students for 5 years, but that was not economically viable. I was also involved in treating the employees in the software industry. I undertook a corporate assignment along with Dr Padmakar, which helped me understand the unmet emotional needs of newly married couples entering the corporate ladder and suffering as a result of their inability to balance their personal, professional, and family success. I completed my ACC (Associate Certified Coach) certificate under ICF (International Coach Federation), USA. I went into executive life coaching with corporate sectors but was left feeling unhappy with the coaching movement in India. As the organization did not support executive coaching in India unlike in the west, most of the assignments were half- hearted attempts between the business leaders, subordinates, and the HR team. In most cases, executing coaching was seen as an instant performance improvement tool, rather than a holistic practical development movement. The employers were more interested in the how-to part of coaching without working on the why side of it. I was also a silent witness to the games played by the leaders and HR team in the executive coaching model. Accountability was badly missing in the process. With my experience, I observed that every executive coaching session had an un-answered psychological issue for development. I once again returned to counselling and started training corporate employees. A few of my successful training programs are: • Couples’ Counselling • Proactive Parenting • Post-retirement Challenges • 7 Habits of Happy Family • Men are from Mars, Women are from Venus • NLP Psychology for Relationship Improvement As the pressure on working employees became relevant particularly in the software sectors and as the divorce rate among the educated young couples gradually increased, I started once again focusing full-time on problems of young married couples from the software industries. Another pattern emerged among married couples that indicated that the newly married couples were getting separated in the first five years of marriage, breaking the foundation of the society. Most of my clients were working couples from the software industry. They had a shortage of time and they wanted quick results. So I integrated NLP treatment with marriage counselling, which produced 10 times faster results than any other school of psychology. I envisaged the social media impact 2 decades ago and built my online presence with 700 YouTube videos in 4 Indian languages (English/Hindi/Telugu/Tamil), serving the youth of the entire globe (most of my clients are NRIs from Silicon Valley, Singapore, Australia, and the UAE). What is your message for the next generation? In the Google era, one’s learning skills are getting outdated every 1 years. Elders and Parents and In laws model of counseling is outdated and not suitable for Millennial Generation They are but not based on latest research nor proven results. For a 30 years professional life one has invested 3 years of education For 80 years of married life how much education one has invested to become a good spouse, good parent , updated skills to balance personal and professional life If you do not update yourself, your children will outdate you very fast! My message to the next generation is–rewire your mind, re- edit your heart, and re-write your own life story. You are one skill away to success, find it and master it.
  14. 14. Subscribe Today CORPORATE OFFICE Insights Success Media and Technology Pvt. Ltd. INSIGHTS SUCCESS MEDIA AND TECH PVT. LTD. www.insightssuccess.in
  15. 15. The global pandemic, Covid-19 has brought along with it various problems for everyone around us. People are not only falling ill physically but are also suffering from various mental problems during such challenging times. Amid a crisis like this, it has become very difficult to maintain a lifestyle which supports our mental health. Different problems and uncertainties, worries related to finances, family, elderly parents, childcare, job security, and so on, have had a bad impact on our lifestyles and mental health. Various factors such as the indefiniteness about the future, endless news coverage about the pandemic and its serious effects across the globe, and the flood of information in social media and the internet can increase our anxiety. During these tough times, stress is a normal response mechanism. It disturbs our sleeping patterns and eating habits, affects our emotions, reduces our motivation levels, and also forces many to indulge into alcohol and drug abuse. However, it is important for every individual to overcome stress, anxiety, and other mental disorders, so that they can live comfortably and battle this IMPORTANCE OF MENTAL WELL BEING DURNING COVID-19
  16. 16. global pandemic with positivity and determination. They should not hesitate to seek help from any specialist if they experience any sort of mental disorder during such times. Strategies to Ensure Mental Well-Being during the Pandemic Maintaining a positive mindset and embracing positivity is of utmost most importance for everyone now. It can provide us with the much-needed strength to combat the lethal pandemic. The methods mentioned below can play an important part in ensuring that we take proper care of our mental health during this covid-19 crisis: Practicing Mindfulness Mindfulness is a practice which helps us to become aware of what is going on in our mind and around us without reacting to anything. It helps us to live each moment fully and richly. In order to practice mindfulness, it is essential that we completely focus on the ‘now’ and ‘present’. We should emphasize on each passing thought or feeling without judgment. Research has proven that regular practice of mindfulness can help to significantly increase our capacity to cope with traumatic events. It helps the master our control over emotional states, while reducing anxiety, stress, and other symptoms. Breathing Exercises are Helpful In any stressful situation, taking a deep breath eases a lot of stress. While practicing ‘mindful breathing’, people should be conscious of each passing breath and should simply observe the physical sensation which is involved in the process of breathing. By conducting research on ‘mindful breathing’ and ‘pranayam’, people can regulate emotions and manage stress. Meditation is the Key to Wellness Meditation does not take a lot of time and is simple and free. Through meditating, people can relax, decrease negative emotions, build skills to manage stress, and increase tolerance. Mindful meditation is all about being aware of one’s body, breath, and thoughts, and letting go of negative thoughts and emotions without any judgments. Consulting Trustworthy Sources for News For any individual, collecting accurate information regarding covid-19 is very important. However, they should opt for genuine sources such as Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and the official websites of respective Ministries of Health to gather accurate and timely public health information regarding the pandemic. On the other hand, too much exposure to media coverage of the virus can also be harmful for our mental peace and well-being. Instead of constantly collecting news regarding the pandemic, people should engage in other activities such as reading, writing poetry, listening to music, talking to their friends and family, and so on. Using Social Media Responsibly We all engage in social media and share various information on a regular basis. However, we should always keep this in mind that false and misleading information may have serious consequences on ourselves, or friends, family, society, and the nation at large. Hence, before posting any information on social media, we should think twice, carry out thorough research, and should make sure that the information does not hurt the sentiments of any individual or community. We should always ask ourselves- is the information that we are about to share truthful, helpful, inspiring, and necessary? Generosity is the Need of the Hour During these tough times, people will be tempted to think only about themselves and their family. They may worry about shortages and hoard various essential commodities such as food and medicines. This may eventually lead to the shortage of necessary products in the market, and other needy people may remain devoid of these essentials. While it is important to keep proper stock of essential items, people should also consider that others may also require these items. Hence, it is imperative to be generous and to develop a sense of community so that everyone can equally access these resources. Ensuring proper mental health is of prime concern during this severe pandemic scenario. A healthy mind will complement the body and soul and will assist people in taking decisions which will be beneficial not only for themselves, but for their family, society, and the nation as well. It is important for people to open-up with their therapists and healthcare professionals about any mental problems they are going through. Sharing their problems will help them in getting expert help at the earliest before the situation worsens. - Ananda Kamal Das
  17. 17. Mr. Rupak Barua Interview with INSIGHTS SUCCESS
  18. 18. AMRI HOSPITAL An Eminent Healthcare Provider Ingrained with Excellence and Trust Today, psychotherapy has been identified as a procedure that not only treats behavioural patterns but also eases patients who are suffering from cancer and neurological problems. It is now gradually growing as a distinct sphere in treating patients with a variety of verbal and psychological techniques. Combined with medications, this strategy is utilized by professionals to constitute a healthy lifestyle with regular exercise, required nutrients, and adequate sleep. It has been found that with psychotherapy, over 75 percent of people have improved their lifestyle and recovered perfectly from their disability, medical, and other behav- ioural conditions. Several healthcare professionals have linked this approach with their treatment methods to favourably change the working pattern of their patient’s brain and body. Collaborating with different healthcare experts to design components with functional outcomes, these therapists perform multiple treatment settings to treat patients during every stage of their diagnosis. AMRI Hospitals – a prominent healthcare facility specialized in treating cardiovascular disease, cancer, congenital disorders, neurological problems, and other gastroenterological issues is among the renowned providers with strong roots in medical practice since 1996. Mr. Rupak Barua - Group CEO and Director, instituted AMRI Hospitals in the eastern region of India, which currently serves patients aided by more than 1200 doctors. His decades of dedication and determination in the medical sector have shaped CMRI (Calcutta Medical Research Institute) into a reliable and ardent corporate healthcare service. Along with his proficient planning with effective strategies, he catered to various reputed hospitals and skilfully carved a place for himself in the healthcare industry. Following are the highlights from the interview on how the trusted healthcare provider is equipping their patients with valued and high-quality service. Kindlybriefus about the hospital and its initialjourney AMRI Hospitals is one of the leading private healthcare providers of Eastern India, with four super specialty hospitals at Dhakuria, Mukundapur, and Salt Lake, in Kolkata, and at Bhubaneswar, Odisha, along with a state-of- the-art day-care centre on Southern Avenue, Kolkata. The Group serves around 3.5 lakh patients annually, conducting more than 15,000 successful surgeries, backed by a roster of 1,200+ doctors and a well-trained force of nursing & paramedical staff, across more than 1,000 beds. Brief us about the Founder/CEO Group CEO, Mr. Rupak Barua, a veteran in Eastern India’s Breaking new GROUNDS into HEALTHCARE sector with enhanced GOAL and VISION and at the same time delivering BEST QUALITY service, considering our patient’s WELFARE and SAFETY. “ “
  19. 19. healthcare sector, took up the reins of the Group in 2014. Having a post-graduate degree in marketing, he also successfully pursued MDPs from IIM Ahmedabad and IIM- Calcutta. He is the Co-Chairman, Healthcare Sub Committee of CII (Eastern Regions), and a National Industry Expert in CII’s National Skills Council, besides being an active member of the Indian Chamber of Commerce (ICC) and several other industries and social bodies. Brief us about the services that the hospital offers. AMRI Hospitals, through its four multi-specialty tertiary hospitals, provides a range of super speciality services in cardiology, oncology, neurology, gastroenterology, orthopaedics, besides offering several specialized clinics for targeted treatments in ENT, spine, reconstructive surgery, laser surgery, etc. What are the unique propositions that the centre offers giving it an edge over competitors? The focus of AMRI Hospitals has always been on providing the best treatment protocols to patients, backed by advanced technology, which ensures quality medical outcomes. The hospital group boasts of some of the best physicians and surgeons, trained at the best medical schools from across the world, who continue to upgrade their skills and technical knowledge in a bid to strive for the stated goal of quality and affordable treatment. What are the challenges that hospitals across the country are facing? One of the primary challenges hospitals across the country are facing is the high cost of advanced technology. In order to ensure better treatment protocols and medical outcomes, it is mandatory to invest in the latest technology. However, the high cost of such technologies and equipment often makes it hard to afford for general patients. Hospitals and healthcare support advocacy bodies have often pointed out that lessening the burden of duties and taxes on such products would make it easier for hospitals to provide better services to patients. Please share the latest technology that the hospital is utilizing to offer better services to patients. AMRI Hospitals has always made it a point to invest in the latest technologies. One such technology is O-ARM, which makes conducting spinal surgeries more precise and offers much better medical outcomes. AMRI has also been investing in the latest technologies like endoscopic surgery, laser surgery, and even robotic surgery. How does the hospital intend to handle its Societal Responsibility? Please mention any special charity or program as such. AMRI Hospitals takes special efforts to fulfil its social responsibility by conducting free health check-up camps across Eastern India for various age and income groups. Recently, on World AIDS Day, the group conducted a free HIV test camp for sex workers at a red-light district in Kolkata. The Group hospitals have also been investing heavily in spreading awareness on various diseases like cardiac problems, diabetes, kidney ailments, etc. How is the hospital utilizing technology for hospital management? The hospital group has put in place several measures that will help it sail into the coming decades, where healthcare will be more focused on technology. While the Group has already set a deadline of 2022 to turn the whole process of patient registration, discharge, and prescriptions paperless, internally, too, constant changes are being made to make the systems and processes smoother and free of human errors. Share with us the hospital’s views and measures taken regarding personalized healthcare. AMRI Hospitals, through its various tie-ups with external agencies, are working on making home healthcare service an important feature, offering personalized care and services to patients, particularly the elderly. The Group already has launched a service targeted at NRIs, who have parents living in India, so that they can have peace of mind even from afar, confidently knowing that their parents will be taken care of both in cases of emergencies and for routine check-ups. Brief us about the hospital’s future perspectives. AMRI Hospitals has not only been going strong, but it also continues to remain among the top private healthcare service providers in Eastern India. The Group, which currently has 1,000 beds across its four units in Kolkata and Bhubaneshwar, plans to add 800 more beds, at its Mukundapur unit in Kolkata, besides being in the process of setting up a specialized cancer hospital at Bhubaneswar, and a large project at Rajarhat New Town. The Group, which is making its presence felt across the North East, and even in neighbouring countries like Bangladesh, Nepal, and Myanmar, foresees a future that is not just worth looking forward to, but exciting as well.
  20. 20. Wings Wit Wings Wit Padam specializes in adult counselling and is involved in regular conduct and evaluation of various standardized psychological assessments. She brings to the table her vast knowledge and years of experience in psychotherapies and remedial interventions for children with special needs. Dr. Padam is a life skill coach and a passionate trainer. She actively participates in various educational forums to share and exchange her views and ideas on mental health and related topics that would propagate optimal psychological wellbeing and overall development for individuals in different spheres of life. Armed with her academic accomplishment and decade of experience in practice, Dr. Padam has been instrumental in forming strong associations and collaborations, both in India and abroad. She has worked with adults, children, organizations, and schools. The practical exposure she gained in the process has provided her the space to develop a comprehensive remedial intervention module on her own to cater to the needs of the children (both normal and those with special needs) and effectively facilitate their holistic development. Uplifting the Mental Healthcare Space Wings Within spreads mental health awareness through online and offline Mental health has become as much important as physical health. People and institutions are focusing on this issue at an early stage to create more awareness in the community and break the stigma. Accepting that one has a mental illness and is at increased risk of relapse is an important first step for relapse prevention. Recognition is acknowledged to be an important step in developing effective illness management strategies and working effectively with mental health services and complying with medications and treatments. There are many organizations which are paying serious attention towards mental health and well-being. These companies are counselling people and educating them about self-knowledge, emotional acceptance, and much more. One such noteworthy organization which offers excellent mental wellness facilities is Wings Within. Situated at Bengaluru, Karnataka, the company provides services that would foster optimal mental health and well-being of individuals. Wings Within believes that fast economic and technological advancement has transformed the nature of society’s operation and its member’s mental wellbeing. The organization focuses on addressing the mental health of the members of the society, by effectively utilizing authentic and empirical services, to facilitate the holistic development of individuals and promote their better quality of life. It is an ISO 9001:2015 certified organization and a member of the World Federation of Mental Health (founded in 1948). Wings Within focuses on identifying the dormant power within the individual and facilitates their development so that they grow wings to fly high. The company focuses on harnessing the power within the individual, while enabling them to reach their fullest potential to be the best version of themselves. It is driven to equip people to handle their emotions effectively while facing life’s challenges. Wings Within works towards fostering strong interpersonal relationships and developing resilience to recover from life’s setbacks faster, by unleashing and tapping their fullest potential. Percipient Leadership Wings Within is delivering essential life coaching skills to its clients under the dedicated stewardship of Dr. Padam Kanwar Bhati, the Founder and Managing Director. She is a doctorate in psychology and holds a double diploma in counselling skills and learning disability. Dr.
  21. 21. hin hin Dr. Padam Kanwar Bhati Founder and Managing Director We facilitate positive emotional, behavioural and social well-being for individuals for all ages “ “
  22. 22. platforms. It supports children and parents through the early intervention program. The company provides mental counselling and audits to cope up with Covid19 situations and also offers soft skill/ behavioural training and women empowerment initiatives to help women in acquiring employment and maintaining work-life balance. Transforming the way of Life The company facilitates self- knowledge, emotional acceptance and growth, and the optimal development of personal resources. It aims to provide an opportunity to work towards living more satisfyingly and resourcefully. Counselling relationships will vary according to need but may be concerned with developmental issues, addressing and resolving specific problems, making informed decisions, coping with crisis, and so on. Wings Within offers state-of-the-art psychological assessments to help arrive at logical hypotheses about individuals and their behaviour, personality, preferences, and capabilities. With life skills coaching, the company sets a robust platform to explore abilities for adaptive and positive behavior that enables individuals to deal effectively with the demands and challenges of everyday life. The counsellors, soft skill trainers, therapists, and faculty members of the company are highly qualified and experienced. Counsellors are trained to be non- judgmental, reflective, and respectful of individual differences. They have developed expertise in counselling people with specific needs and specialize in navigating the often confusing, overwhelming sea of human emotions. Overcoming the Pandemic Efficiently Team Wings Within believes that the current pandemic has shaken the entire world. Accordingly, the company envisages working together and exercises patience and empathy to overcome challenges that this unprecedented pandemic has brought along with it. Team Wings Within believes that every challenge brings new opportunities with it. The company has upgraded its technology platform to scale up, create impact, and explore technological/digital capabilities to the fullest. Through its state of art technology platform, Wings Within now offers mental counselling, soft skills training, mentorship, and career guidance. It extends its services not only in India, but also in Middle East, Africa, and several other countries. Empowering Youth through Mentorship programmes Wings Within has been associated with a number of reputed institutions (eg schools, universities, NGOs) via a mentorships programme to spark the power of young students especially belonging to rural schools and underprivileged sectors with limited facilities. This whole venture is to provide guidance and nurturing to the youth when it comes to choosing avenues and building a future out of it. The mentorship programme also caters to a vast variety of subjects thus, making separate focused groups for each of these subjects going by the name, Mentorship Circle. Each circle brings together a bunch of mentors and students interested in the concerned subject: Like Law, counselling, business studies and so on and so forth. The youth gets access to established names of the concerned niche and get to know about various institutions and universities that will help them to delve deeper into their trade. The organization has created a state of art technology common platform where people who want to mentor and students who want to be mentored come together for a dialogue, extending blend of personal and professional engagement, that is professionally beneficial keeping under consideration the respective backgrounds of the enrolled participants. The company maintains a high degree of ethics while working with its clients and offers complete confidentiality. It does not disclose verbal or written information about its counselees or clients without their consents. Wings Within customizes its programs to align with its clients’ requirements by going into the finer details and ensuring the delivery of excellent services as per expectations. Suggestions for the Upcoming Generation Addressing the young entrepreneurs, Dr. Padam states that patience, perseverance, and planning are the key factors to keep in mind. She advises them to always look for mentors who can support and motivate them during difficult times. “Don’t compromise your professional ethics and be available to help the needy. Continue to upgrade your skill to remain relevant and cater to the client’s problems better,” adds Dr. Padam. Future Perspective Discussing about the future, team Wings Within states that it wants to be the world’s best mental health service provider by offering an excellent user experience through state-of-the-art technology and innovation.
  23. 23. out for the things you say. You will have to wander all over weird territories to explain your problem, because you don’t even know what it is.” This process demands the therapist to listen a lot, and to figure out ‘What’s wrong here?’And the person will tell the therapist a hundred things that might be wrong. And quite often, it’s quite painful to have to listen. Painful, not in the sense that it is not engaging or that it is not worthwhile. Painful, in the sense that people’s life has lot of pain in them. There are whole arenas of philosophy dedicated to aspects of human suffering. It’s painful to partake in another person’s suffering. The person talks about their past and their present, and the therapist analyses. Let’s say the person tells the therapist his/her 100 problems. The first thing that happens in this process is is that 90 of them aren’t really problems, and the person just figures that out as they talk them through. The person contemplates: “So, maybe this problem is linked to this problem; maybe this problem is not really one; Ideal Psycho herapy reatment And you also don’t know what is right for them. Then you start talking to the person to try to solve their problem. The problem is a given, not that it is known, as the person has visited the therapist because something isn’t right in their life. Then the person has to talk and talk, whereas the therapist has to ask them questions to find out their problem. Maybe they’re depressed, maybe they’re anxious, maybe they came from a terrible family, or maybe they’re really hard on themselves and things are actually going better than they think. Detachment and openminded-ness are the most effective tools of a therapist. Then the therapist says, “Look, you can tell me anything. And try to tell the truth because otherwise we’re just not going to get anywhere, because we’re trying to deal with reality after all. So, tell me the truth, I’m not going to be judgemental in any stupid sense. I am going to be judging you as much as possible, because I want to help you do things right. So, I’m going to judge you, but I’m not going to throw you - A Common Man’s Perspective In the basest sense, a psychotherapy session is a conversation between a person and a therapist. What do you do as a therapist? You act as a strategic counsellor. So, let’s imagine someone visits a therapist. In that case, there are two big mysteries: what’s wrong; and what would a cure look like? So as a therapist, the first thing one needs to figure out is that you don’t know what is wrong with this person and probably, neither do they. The principle aim of psychotherapy is not to transport one to an impossible state of happiness, but to help acquire steadfastness and pa ence in the face of suffering. -Carl Jung “ “ T
  24. 24. Psychotherapy Insights that’s not as bad as I thought it was, we can probably ignore that problem.” This type of communication is akin to the person having a handful of cards and they are not really organised. But the person doesn’t know what to do with them; there’s too many cards. The therapist then encourages the person, insinuating “lay your cards on the table, all of them.” Then the person lays out their problem, and the therapist has to listen carefully without being too quick to jump to a solution. The person lays their problems for the therapist as they both figure out that some of things are not worth paying attention to or are not really problems. This, in essence, is cutting the chaos down to size. They look carefully at the chaos and it starts to shrink. Then the person indicates to the chaos that “I’m bigger than I thought I was and I’m bigger than the chaos decided I was.” After brainstorming enough, the person realises that actually they only have 10 problems. The next task is to figure out how to break those problems down into manageable sub-problems and do they go about addressing them. This can be very complicated. Solving these 10 remaining real problems is the crux of the matter – the hardest part. Here is where the psychotherapist reintroduces his vast knowledge and years of practice to try and find effective ways to resolve the person’s issues. To strategize solutions and hence figure out what a cure would look like for the person. Cure in the sense of what does the person imagine a possible version of themself where they no longer have this issue. The cure may be a future version of the person where they are not bound by their problem but free of it. The core problems may still vary and extremely difficult to resolve, although the therapist needs to focus on how to make the life of the person better, or at least more manageable, while coming up with solutions and strategies. But in the end, it also depends on the person to take initiative to try and get their life sorted out. For there is changing those who do not want to be changed. This, in essence, is a very brief account of what an ideal psychotherapy session should be like, from a common man’s perspective. -Aditya Umale
  25. 25. Hospitals come under service-oriented industry with lot of dependency on manpower. Attrition is one of the key challenges faced in the industry. With inflation and rising costs, it is difficult to ensure financial viability. Patient safety is the crux of patient care. Reducing the risk of infection, as well as other potential risks is crucial in ensuring a high quality of care and maintaining the organization’s reputation. Noncompliance with regulatory standards can lead to a disruption in operations, poor quality of care, safety issues, and substantial fines. Addressing these issues head on and providing dynamic healthcare services is one such institution, Bangalore Baptist Hospital (BBH). In the given below Interview with Insights Success, let us figure out how it is contributing to the ever-increasing needs of the Indian healthcare system: Kindly brief us about the hospital and its initial journey. Bangalore Baptist Hospital (BBH) is a not-for-profit institution with a strong vision to serve all people without discrimination of caste, colour, or creed in the spirit of Jesus Christ. BBH started as an 80-bed hospital in the year 1973 and is currently a 340-bed multispecialty hospital serving all socio-economic strata of the society and is one of the institutions leading the way in healthcare quality in the Bangalore Baptist Hospital A Hospital Serving Diverse Needs of Patients “ “
  26. 26. country. It initially started operations with an outpatient clinic in a makeshift building, for rural Bengaluru in 1973. We are currently serving around 1400 outpatients on a daily basis and our inpatient numbers have averaged at 75% occupancy over the last six months. We perform 275 deliveries and around 500 surgeries on a monthly basis. Brief us about the Founder/CEO. Dr. Naveen Thomas is the current Director/CEO of BBH. It was started by Southern Baptist Convention of US and in 1989 it was handed over to CMC (Christian Medical College), Vellore. The Tripartite Agreement between Christian Medical College, Vellore, International Mission Board and Bangalore Baptist Hospital (BBH) was made with an objective of retaining the viability of BBH and assisting the hospital towards independence even while maintaining the hospital’s identity and autonomy. Brief us about the services that the hospital offers. BBH is a tertiary care multispecialty hospital offering a myriad of service options. Facilities Ÿ Well equipped intensive care units which amount to 25% of our beds (72 beds) Ÿ Comprehensive Cancer Care: Radiation therapy, Medical oncology, Surgical oncology Ÿ State of the art Bone Marrow Transplant unit is expected to be operational from this month. Ÿ Mother and childcare: Bangalore Baptist Hospital has the highest number of deliveries per month for any private hospitals in Bangalore. High risk obstetrics, advanced gynae surgeries, neonatal and paediatric ICU, paed neurology, paed cardiology, paed psychiatry, paed genetics and paed surgical services are being offered. Ÿ Reproductive Medicine Unit: World class IVF facilities with world class results. Our RMU got the Best IVF unit award in Bengaluru for the year 2017. Ÿ Comprehensive cardiac sciences: Interventional Cardiology and cardiothoracic surgical services are being offered. Complex interventions are being done on a regular basis. Ÿ Geriatric services: BBH recently received the ‘Older Patient Friendly Hospital’ award. Our geriatrician Dr. Dominic Benjamin received the ‘Vayoshreshtha Sanman’ award from the Vice President of India in 2018. Ÿ Nephrourology services: Almost 1000 haemodialysis are done every month. Senior nephrologists and urologists are part of the team. Ÿ Spine surgeries, joint replacements, bariatric surgery services and advanced laparoscopic surgeries are performed. Ÿ Pulmonology, andrology, head and neck oncology, rheumatology, and endocrinology are some of the services offered. Ÿ Post graduate residency courses in 11 specialties (DNB courses) are offered. BBH was conferred the ‘Best Teaching Hospital’ national award a couple of years ago. We have had 10 gold medallists from our institution and two of them were during the last year. Ÿ We are involved in training over 500 students from our nursing and allied health courses on an annual basis. What are the unique propositions that the centre offers giving it an edge over competitors? ‘Quality with Compassion’ embodies Bangalore Baptist Hospital (BBH). We are known for our ethical practices and hence we are trusted by our patients who return to avail services and become ambassadors for the good treatment meted out at BBH. Dr. Naveen Thomas
  27. 27. BBH is the first mission hospital in the country to be accredited by both NABH (National Accreditation Board for Hospitals and Healthcare Providers) as well NABL (National Accreditation Board for Testing and Calibration Laboratories). BBH was one among the first 100 hospitals to be accredited. This has helped in delivering high-quality patient care consistently. Please share the latest technology that the hospital is utilizing to offer better services to patients. BBH is a pioneer in ensuring that we provide healthcare treatment with the latest equipment and we take measures to regularly update our equipment. We have fully equipped intensive care units as well operation theatres which conform to the quality standards. Diagnostics: State of the art facilities Ÿ Cathlab for our cardiology patients. Ÿ Best in class technology including 1.5 Tesla MRI machine, 128 dual slice CT machine for our diagnostic purposes. Ÿ Laboratory which is NABL accredited. Ÿ Lab with most advanced In-vitro Fertilization technology. Ÿ Intraoperative nerve monitoring system for advanced spine surgeries How does the hospital intend to handle its Societal Responsibility? Please mention any special charity or program as such. The heart of the establishment is the focus on poor patient care. Annually 18% of the hospital’s revenue is utilized as concessions to the poor amounting to Rs.25 crore approximately. The community health department serves as the outreach arm with exemplary services to improve health and developmental indicators in villages and slums serving nearly a lakh population over the last couple of years. Mobile medical units deliver weekly medical help to 25 slums and villages mainly to support the elderly. Mercy Basket -This initiative was taken by Baptist to help fund the inmates of ‘Home of Hope’ run by Auto Raja with provisions and supplies. The staff of BBH raised about 2 lakhs rupees towards this cause. Mercy Drops - Mercy Drops is a not-for-profit initiative launched by BBH to promote the culture of sharing in the community. It serves as a platform for channelizing donated & used rehabilitative devices like wheelchairs, crutches, hospital beds, water beds, etc to those in need. The donated items are checked thoroughly and disinfected before being passed on. This recycling process ensures cost-effective usage and promotes the culture of sharing. The staff of BBH raised 6 lakh rupees through a fund- raising initiative by sale of food over two days held on 29th and 30th of December 2019. How is the hospital utilising technology for hospital management? BBH is one of the earliest adopters of Information Technology in Healthcare with over 15 years of technology adoption. We have a hospital information management system for our operations. Our IT team has started developing applications catering to our requirements and branded it as ELIXIR. Ÿ Collaboration framework for Electronic Hospital Record Ÿ Electronic Prescription transmission from Physician to Pharmacy. Ÿ IP Discharge Summaries Ÿ IP Bed Management Ÿ Queue Management System

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