India's most recommended facility management service providers

2021 | VOL-09 | ISSUE-02
www.insightssuccess.in
A Self Performing Organization with Effective Monitoring and Economical Solutions
Shanmugaraj K
Founder and Managing Director
Sundaresan J
Co-founder and
Executive Director
India's Most Recommended Facility Management Service Providers
E2S Facility
Services India Private
Limited

n today’s competitive business era, it is essential for
Icompanies to stay at the top of their games and
maintain their operations efficiently. This includes
managing and maintaining facilities which may include
anything from the site, office space, mechanical and
electrical utilities to ensure the safety of the workers,
and so on. Facility management has gained importance
over the years because it plays an indispensable part in
managing buildings and utilities.
In this light, the renowned facility management service
providers are offering various services to companies.
These may include managing day-to-day operations,
maintaining and repairing company utilities, and so on.
They help companies to boost their efficiency and
business productivity and also assist them to
successfully manage business assets. They come up
with innovative ways in which they help their clients in
adopting cost-effective manoeuvres and in growing
rapidly.
The leading facility management service providers in
India prioritize their tasks as per the requirements of
their clients and ensure that the task is accomplished in
the given period of time. They ensure that the staff of
any client company is aware of different policies and
procedures, and also possess the proper knowledge of
how to behave during any emergency.
PIONEERS OF
FACILITY
MANAGEMENT
WHO SIMPLIFY
BUSINESS
PROCEDURES

These service providers keep a proper track of
environmental, economic, and safety problems, and
take all the necessary steps to come with lasting
solutions. They also control various facets of building
operation and repair. This allows their clients to carry
out with their activities without any hassles and
interruptions.
The renowned names in the facility management
industry research and predict the potential
requirements of any client's plant. They cover
important areas such as energy efﬁciency. The top
facility management companies focus on providing the
best services to the clients and also ensure that they
get tremendous returns on the expenditures that they
make.
These companies abide by all health and safety rules
and regulations and assist their clients to be prepared
for any challenging circumstance. They help their
clients to be completely prepared for any circumstance
and ensure that impactful results are achieved.
The top players of this industry are giving their very
best to increase the cost effectiveness of their clients.
They support in managing the requirements for the
health and safety of every employee and ensure that
the clients are able to increase the life span of their
assets.
These service providers prioritize every task and
delegate them to each team member, so that the task
is completed quickly and bears the intended results.
They keep a proper track of all the work orders and the
data related to different equipment. These leading
players make things easier for their clients in their
journey to attain excellence in their endeavours and
accomplish the desired goals.
Hence, in this issue of Insights Success - India' Most
Recommended Facility Management Service
Providers, we introduce to you some of the celebrated
facility management service providers, who are
transforming the business landscape with their passion
and innovation.
Ananda Kamal Das
ananda@insightssuccess.com

E2SFacility Services India
Private Limited
A Self Performing Organization with Effective Monitoring and Economical Solutions
08
C O V E R S T O R Y
C O N T

Articles
EFS Facilities Services Group
Ensuring Superior Service Delivery while
Building a Sustainable Enterprise
22
S&IB
32
Aiding Organisations with
the Right Workforce
Facility Management Worldwide
Insights on Global Facility Management Sector 18
Facility Management Insights
Evolution of Facility Management Space in India 28
E N T S
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Management Brief
Company Name
Shanmugaraj K
Founder and
Managing Director
Sundaresan J
Co-founder and
Executive Director
GtS Facility Management
services Pvt Ltd
Aval Sethi
Executive Director
Kapston Facilities
Management Limited
E2S Facility
Services India Pvt Ltd
Prabakar
Bakthavatchalu
Director
E2S is an integrated facility management company started by a
team of well experienced professionals who have vast
exposures extensively in facility management domain
EFS Facilities Services India is a leader in delivering integrated
facilities management services across India serving 77 cities
and 25 states, with a workforce of 4500+ professionals
GtS provides complete array of facility services such as
housekeeping, technical services, engineering services, staffing
solutions, payroll management, pest control services, allied
services
Kapston is dedicated to provide the finest services with a team
of experts from all the multifaceted segments
EFS Facilities
Services Group
Srikanth Kodali
Managing Director
S&IB
S&IB offers total security solutions, integrated facility
management services, administrative and banking services, and
a lot more
Mr. Shyamal Karmakar
Founder
Shreyasee Karmakar
Director

Shanmugaraj K
Founder and Managing Director
Our Approach, Professionalism
And Transparency Towards
The Customer Is The Key
For Customer Satisfaction
E2SFacility
Private

Sundaresan J
Co-founder and
Executive Director
We Believe That Our Growth Is
Mainly Depend Upon
One Factor And That Is Providing
Value To Our Customers And
Make Them Happy By
Providing Quality Services
A Self Performing Organization
with Effective Monitoring and
Economical Solutions
Services India
Limited

Facility Management industry has huge potential to
grow in India because not only large companies are
outsourcing their allied services even nowadays
many small, but medium companies are also going for
facility management companies to manage their support
and allied services so that they can focus on their core areas
of business.
In this scenario, facility industry deals with man
management but still customers are expecting the work
done to be monitored digitally with automation of systems
and quick online dashboard to review. Many ERP has been
developed in the market and adapting to IoT (Internet on
Things) for automation, which will reduce the human effort
in maintaining the assets and improve efficiency.
E2S is an Integrated Facility Management company
started with great aspiration by Shanmugaraj K and
Sundaresan J to make their presence in the FM market and
had a vision of providing a sustainable global standard of
service to all low, medium, and high segments of
customers. E2S is also working on IoT and digital software
to be implemented across all its sites in the next one year
which will enhance their efficiency with effective data
monitoring leads to productivity.
Who are E2S?
E2S stands for Engineering & Environment Solutions
started by a team of well experienced professionals who
have vast exposures extensively in Facility Management
domain. E2S has developed a place in the FM industry for
itself in the shortest period by providing high service
Quality and maintaining Global Service Standards to the
customer.
From a rookie in the year 2019 to a capable and strong
professional team presently, the company has emerged as a
subject matter expert in the Residential segment serving the
clients. “We strongly believe in teamwork and empowering
the employees resulted in high Integrity towards the
company which have gained more success to us and that is
what really makes us apart from our competitors,” says
Shanmugaraj K, Founder and Managing Director of E2S.
Though E2S is expert in providing services to all type of
segments such as Corporate Offices, IT/ITES, Hospitality &
Hotels, Manufacturing Industries and Residential gated
communities, during the start of the Pandemic situation
across the world in Dec 2019, its team anticipated the fall of
commercial establishments since WFH is going to be the
E2S’ Vision:
The company’s vision is to position itself as a market
leader by providing global level service standards to
the customers through its expertise and well-trained
people with upgraded process and technology.
E2S’ Mission:
a) To be the most professional, trustworthy, and
innovative company in the facilities management
industry.

b) To be Pioneer in the Residential Segment by the
Year 2023.
c) To Expand its Business across South India by the
Year 2025.
d) To be the Preferred Employer in Facility
Management Industry by providing delightful
workplace to the employees.
e) To create a working environment making teamwork
an everyday reality which is the key to success.
f) To Achieve 90% Customer Satisfaction Level by end
of every Year.
g) Ensuring 100% Employee Health and Work Safety.
E2S’ Core Values:
E – Empowering People
P – Passionate for Excellence
I – Integrity with Innovative Solutions
C – Commitment towards customer Satisfaction
S – Safety and Sustainability

future and the company shifted its focus to Residential
segment. “We want to become a pioneer in Residential
Segment exclusively & one of the leading FM company
across south India and we are putting our utmost
concentration towards the goal,” says Sundaresan J – Co-
founder and Executive Director.
“We are well experienced enough to provide customized
and tailor-made solutions to the customer based on their
requirements which will yield monetary benefits and
affordable to any type of customers,” conveys the duo.
Since Residential Association being a Non – Profitable
Organization, E2S’ team works on optimization of
resources without reducing the quality of work and
identifies the feasibility of energy and cost saving projects
with minimal investments which will help the associations
in long run.
As an expert in Waste Management Process, the company
also provides training to all the residents and house maids
on waste segregation process and waste management is
carried out through 2 Bin 1 Bag System. “We also conduct
campaigns and programs for the awareness of waste
management and the way it must be done for the benefit of
the society,” shares the team of E2S.
Industry Dynamics and the Pandemic
Facility Management industry have enormous market
potential to grow as lot of companies are looking for that
and many foreign investments are happening in India, but
due to this covid it has taken a backstep and now FM
industry is running in a slow pace just for survival, but it
will bloom once the pandemic is over.
“We are industry experts and having vast experience in FM
domain as an individual and know the industry best
practices, but when we approach the customers as a
company for business, they see us as a startup company and
not considering our experience in this particular domain,”
shares Shan.
Wherever the team of E2S went and approached for
business they got the answers like they are a new company
and not having a single client. How can they be trusted?
“We understood that in our business having a strong team is

E2s Stands For Engineering And Environment Solutions,
Where In We Maintain And Upkeep The Assets Of The Customers
To Improve Efﬁciency With Innovative Ideas, Process, And Technology
With Assured Returns To The Clients By Emphasizing
Costs Saving Initiatives And Value Additions

Shanmugaraj K
Shan is the Founder and Managing Director of E2S
Facility Services, an Integrated Facility Management
Company providing services to Residential Gated
Communities, Corporate offices, Industries and
Hospitality segments. He holds a degree in Electrical
Engineering and an experienced professional having
13+ years of demonstrated history of working in the
utilities and Facilities industry known for his eye for
details, methodology and great leadership.
Having sound knowledge in computer systems
undergone courses such as Hardware A+, Networking
N+, CCNA, MCSA and Linux, a certified professional
from Indian Institute of Hardware Technology uses his
skills for IOT (Internet of Things), CMMS
(computerized maintenance management system)
software and automation in facility operations.
Strong operations professional skilled in Negotiation,
Contract Management, Operational Excellence,
Business Development / Marketing and a certified
Auditor on ISO, OHSAS and Energy Standards. Worked
across various parts of India with many leading Facility
Management companies and industry bigwigs used to
stabilize smooth operations across the company to
improve customer satisfaction with focused
commitment as a result-oriented team.
Sundaresan J
Sundar is the Co- Founder and Executive Director of
E2S Facility Services. Having robust IFMS business
knowledge, predominantly heads the overall Business
development and leads the soft services operations
part of it. A recognizable person in the southern IFMS
market as an energetic professional with high
interpersonal skills.
He holds a degree in Business administration. Having
dedicated 15+ years of experience in core facility
management and with allied experience in Pest control
and Waste management, he is distinguished for his
complete end to end solutions and as an expert in
customer relationship by providing tailor made
customized solutions based on needs.
He plays a vital role in business strategy with his proven
ability of working across all levels in the organization.
Having worked with leading multinational companies,
He is renowned for his efficient leadership by
transforming person to performers, team playing and
sustains a high level of consistency in achieving the
commitments.

the major key and primary requirement, then only the customer
will trust us and shall give the business, since it’s related to their
day to day needs like power and water management,
cleanliness, personal hygiene and safety of their society,” the
duo says.
So, they both formed a team of professionals who have worked
along with them earlier, especially the ones who reciprocated
their interest to join E2S, which increased the initial expenses
and investments (additional burden) of the company. The
partners have overcome these challenges and now E2S has a
strong team. Currently, it is having 500+ of Site Staffs
(Manpower), which has been supervised by strong 15 base
office staffs and this has been achieved within 2 years of
establishment of the company.
“We have evolved ourselves as a Subject matter expert in
providing services to gated communities and our strategic
approach is to build a strong workforce to cater all type of
apartments and by 2025, we will be the No.1 service provider
for residential segment across South India,” states Sundar.
As far as the future of the company is considered, the duo
expects that E2S should become a known brand in FM market
and a top leader in Residential segment, having its presence
across South India by 2025 and in all metro cities across nation
by 2028.
E2S Offers An End-to-end
Solution To All
The Facility Needs Of
The Customers Without
Compromising And Adhering
To Health, Safety, Quality
And Environment

Read it First
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Insights on
Gl
SEPTEMBER 2021 | 18 | www.insightssuccess.in

l
Facility management plays an important role in
ensuring the smooth functioning of an organisation.
They provide facilities for organisations,
institutions, and manufacturing units so that there is the
smooth functioning of activities. These are 3rd party service
providers. Many organisations manage every activity, so
they appoint these facility managers to handle the
operations. This improves the environment and overall
performance of an organisation.
Hard Services
Hard facilities management refers to the physical materials
of a building that cannot be removed. Hard facility
management services are often required by law, to ensure
the safety and welfare of employees and customers. Hard or
technical services include services provided to maintain the
hard infrastructure of the site like Mechanical, Electrical,
and Plumbing (MEP) Systems.
Gas, plumbing, and heating – There is a control room and
kitchens which contain gas connections, pipelines, and
obal Facility
Management
Sector
heating devices. These are inflammatory and should be
handled with caution.
HVAC systems - It consists of Heater, ventilation, and air
conditioning services. Temperature balance in workplaces is
necessary. HVAC systems resolve issues like leakages,
cracks, etc.
Lighting, electrical, and mechanical – to check if the
devices are loosely positioned or whether electrical
connections are in place. These services handle all the
issues related to lighting, electrical, and mechanical
departments.
Fire safety systems – Fire alarms, fire extinguisher
treatments are done to avoid huge losses due to accidental
fire or electric sparking. To avoid this, there are services
with added technology. This is to ensure health and
instrumentation safety in an organisation.
Building maintenance work – Building maintenance can be
a basic service to make sure that all the devices are
functioning properly.

Soft Services
Soft services involve the provision of services that are
variable in nature and help in making the premises a better
place to work/reside. Let’s look at the comprehensive list of
soft services offered by Facility Management companies.
Decorating – If employees or anyone working in an
organisation have birthdays or anniversaries or if the
organisation is celebrating its anniversary, then these
services come into play. This includes management of
occasion days and planning parties or events accordingly.
Catering services (including vending machines and water
coolers) – Maintenance of the vending machines, pantry
processing, etc. They have to make food-related arrange-
ments.
Cleaning services – These include all the floor cleaning,
janitor jobs, which include all the cleaning and maintaining
hygiene in an organisation. An unhygienic environment
often creates opportunities for several diseases. For this not
to happen, cleaning services are involved.
Pest control – Sometimes in the workplace there can be
microorganisms, which can disturb the employees who are
working in an organisation. Controlling the pests and not
letting them inside the place can create an easy and hassle-
free environment to work.
Waste management – The garbage and sanitary waste must
be treated so that it does not hinder the workflow. Proper
scheduled waste management is necessary.
Car parking – Employees come from areas which are far
away from an organisation, if there is no proper parking,
then it may block the roads. Therefore, a planned parking
system is mandatory. These services take care of the vehicle
and park them in respected places.
Safety and Security
These services ensure that the employees working in an
organisation are safe. Especially the women's transportation
if it is a night shift. Security administration is carried out so
that there is no harm to the employees from anybody
Functions of Facility Management
Following are the four functions of facility management:
Supporting people
Taking care of employees in an organisation is necessary.
Proper management of desking arrangements, managing
employee directories, facilitating space utilisation and
emergency planning has to be done to maintain efficient
workflow between employees. Facility management takes
care of all the services related to employee workflow. This
is a part of employee management. Whatever issue arises
related to the employees of an organisation, then it is the
facility manager’s responsibility to find solutions to the
problems.
Establishing processes
It includes handling the process related to submitting work
requests, reserving space within the facility, checking
guests and visitors, and emergency action planning. These
include the process involved in settling issues and clearing
out emergencies.
Facilities upkeep and improvement
It mostly deals with the interior of an organisation. It covers
services like finding vendor contacts, repair, maintenance,
building improvement, workplace cleaning, and decoration,
and on- and off-site property management.
Technology integration
In this, the facilities take care of all the things related to the
new technology implementation into an organisation. Using
high technology benefits the work structure and functioning
of researching IoT devices based on data collection needs,
integrating IoT devices into everyday facilities processes,
determining the cost, ROI, and advantage of smart technol-
ogies, using aggregated data to better understand the
workplace.
An organisation cannot manage all the activities on its own,
so they hire facility management companies to provide
facilities. In the pandemic period, facility management
companies have grown. They have shown significant
growth as organisations are getting relief from the pan-
demic and everything is getting back to normal. The
coming time will show the importance and further growth
in facility management.
- Yash Yashwante

The leading facility management
service providers maintain and
upkeep an organization's
buildings, while ensuring that they meet
legal requirements and health and safety
standards. They establish processes for
order and organization. These service
providers focus on upkeeping and
improving their client's facilities.
One such prominent facility management
service provider is none other than EFS
Facilities Services Group. For more
than 20 years, it is well-acknowledged by
all for providing quality services to some
of the biggest regional names including
leading multinationals in the region.
In an interview with Insights Success, the
company shares about its inception and
journey, its various services, the different
challenges it has overcome, and its
future. Please read the below excerpts to
know more about the company.
1. What are the dynamics of EFS
Facilities Services Group?
EFS Facilities Services Group is a
regional leader in delivering integrated
facilities management services across the
Middle East, Africa, South Asia and
Turkey. For over two decades, EFS is
well-acknowledged for providing quality
FM services to some of the biggest
regional names including leading
multinationals in the region. Since 2009,
we have expanded our diversified
clientele through our comprehensive
services offering across the region.
We have crossed USD1.2 billion in
contracts backlog and manage an
approximate total area of over 45 million
sq. m. across the Middle East, Africa,
South Asia, and Turkey. From the
beginning, EFS has set new benchmarks
in facilities management through quality
service delivery and innovation. The
sustained track record of near 100%
client retention and accolades for high
customer satisfaction have been the
cornerstones of EFS' legacy.
Our FM portfolio comprises prominent
and prestigious clients ranging from large
government entities to many Fortune 500
companies. We offer total facilities
management solutions consisting of over
75 Services through dedicated business
verticals such as Oil and Gas, Banking,
Industrial, Public Sector, Integrated
Workplaces, Education, Retail and
Mixed-Use Developments.
Our facilities management strategy is
focused on Operational Excellence,
Commercial Prudence and Sustainability
whilst adhering to fundamental principles
of discipline, attitude, and commitment.
We establish and nurture relationships
with our clients based on Transparency,
Trust and Mutual Respect that are
integral to our core value system.
EFS' motto of People, Structure and
Systems has been the key driving force
of its organizational strength and
management focus. This has helped us to
put People First whilst building lean
structures and continuously investing in
state-of-the-art systems.
Led by a competent, experienced
management with several decades of
combined core industry expertise and
past track record, complemented by ISO
accreditations, we have built and earned
our reputation and gained the trust of top
companies in the region.
EFS is driven by a powerful workforce
of more than 18,000 outstanding
professionals operating in 21 countries
with 26 operating companies, hailing
from over 35 nationalities achieving the
highest diversity ratio by assuring an
equal opportunity to all professionals
with no barriers.
In India alone, EFS prides itself with a
workforce of over 5000 staff hailing from
200 cities.
2. What are the distinguished services
offered by your company? Please
elaborate on how it has helped in
staying ahead of your competition.
EFS Facilities Services India delivers the
benefits of efficiency and cost
optimization through improved asset
EFS
Facilities
Services
Group
Ensuring Superior Service Delivery while Building a Sustainable Enterprise

utilization, pre-empting asset failure and
predictive maintenance, as well as ad-hoc
projects services. We ensure the highest
levels of service performance while
scaling our services to projected
workload and resource requirements to
ensure mission critical support service,
rapid turnaround times and streamlined
operations.
Our fast-track mobilization capabilities
enable us to accelerate the
commencement of services for new
contractors with enhanced integration of
operations into existing assets. We
address the needs of a wide variety of
segment verticals for critical business
sectors which include:
A) Integrated Facilities Management
• Technical Services,
• Soft Services,
• Support Services,
• Performance Management,
• HSEQ Compliance Management,
• Technology based CAFM System and
Helpdesk Services.
B) Specialized Engineering Services
• MEP Installation and Commissioning
Consultancy
• Mechanical Engineering Services
• Fire Detection and Fire Fighting
• Electrical Services
• Automation
• HVAC Services
• Technical Audits
C) Industrial Services
• Technical skills in Erection,
Commissioning, Maintenance and
Operations
• Shutdown Support Services
• Planned and proactive maintenance
services
EFS India acts as a single point service
provider for a complete array of
Technical & Non-Technical Facilities
Management Services. As a long-
standing global pioneer in the field of
facilities management and infrastructure
solutions, we at EFS have made it our
mission to ensure superior service
delivery by engaging stakeholders to take
ownership to collaborate in building a
sustainable enterprise. We pride
ourselves on our excellence in integrated
facilities management solutions, real
estate and infrastructure management,
and security services across a plethora of
industries including banking, oil and gas,
education, retail, hospitality, and
transportation.
Instead of worrying about our
competition, our focus has been to
constantly enhance the customer
experience and find new ways to
innovate and adapt to ever-changing
market conditions. From offering cutting
edge technologies that utilize the Internet
of Things, automation, and artificial
intelligence, to adapting to the COVID-
19 pandemic and offering services
including state-of-the-art sanitation
services, latest air filtration technologies,
self-cleaning antimicrobial surface
installations, touch-free access
enablement, we at EFS have placed a
strong emphasis on superior customer
satisfaction to help our clients boost
service capabilities, employee
productivity, and bolster their brand
representation.
We are a regional leader
in delivering integrated
facilities management
services
across the Middle East,
Africa, and South Asia
“
“ Aval Sethi
Executive Director

3. How was your journey in the facility
management space?
Aval is a Senior Management
professional with rich experience in
multi-disciplinary areas of Facilities
Management, Process Improvement,
Technology intervention & new-age
innovation, Supply Chain and
Procurement Transformation, Strategy
formulation and execution and
Operations management. He started his
career in the Indian Army in 1993 and
moved to the corporate world in 2005
working in different industries and
organisations like iEnergizer, Bechtel,
JLL, Protaiga and Embassy Services in
senior leadership roles.
Aval has numerous accomplishments and
awards to his credit both while in
Military service as well as in the
corporate world. He was named among
the Top 50 Global Thought Leaders &
Influencers on Procurement, awarded as
the Most Talented Procurement Leader in
India in Facilities Management industry,
and awarded as a Champion of Facility
Management. Aval looks to inspire
people to learn, develop and grow,
unlocking human potential to contribute
and achieve greatness.
4. What were the challenges when EFS
started venturing into the facility
management services sector?
In 2009, Tariq Chauhan, the newly
appointed CEO of EFS Facilities
Services Group (EFS) at the time, was
thinking big and EFS was well-
positioned in the integrated facilities
management services sector, but
Chauhan was about to unleash a series of
shrewd moves. “I felt that to have the
critical mass and to be large was no more
an option, but a necessity,” he says.
“There was no room for me to remain in
the small to medium space -to be a
US$100 million company- we had to
have the critical mass, because of the
challenges that the business was facing.”
At the time (2010), EFS had 2,000
people on the books, enjoyed 76% of
contract retention, and 21% revenue
growth. However, Chauhan's vision was
only beginning to take shape and was
driven by difficult market conditions,
economic slowdown, and emerging
competition.
Today, EFS is a regional leader in
delivering integrated facilities
management services with its network of
26 operating companies in 21 countries
across the Middle East, Africa, South
Asia, and Turkey.
5. How the adaptation of new
technology in the facility management
services space has helped to transform
your company's operations and what
more could be expected in the future?
The technology adoption has increased
by 50%-60% with it being a tool for not
just cost saving, but it is now seen as the
basic tool for delivering efficiency,
increasing productivity and business
continuity.
Contract Cost savings need to increase to
over 30% to compensate for the increase
in the cost of implementation of
technology.
6. How has the ongoing pandemic
affected the operations of your
company? How are you driving your
firm to sustain its operations and
ensuring the safety of your employees
at the same time?
At the start of this pandemic, workplaces
had to be shut down; employees had to
work remotely wherever possible.
Lockdown was imposed at most places
across the world, including India. Apart
from fear and anxiety, retention of staff,
safety and hygiene, transportation, food
and accommodation were the real
challenges on the ground. The client
along with us could envisage its impact
on business and engaged EFS in all their
emergency planning stages.
EFS India realised early on that there
would be an increased focus on new
services and activities as mentioned, to
facilitate employee's return to their
workplaces and so driven by an increased
focus on the user experience and
business outcome, EFS Facilities
Services came up with a wide range of
Covid related services to support
organisations and their employees be
safe. Safe, sustainable, and healthy work
environment solutions are offered to all
areas of facilities and business including
air and surfaces, using the most advanced
eco-friendly technologies. The array of
initiatives ranges from Sanitization &
Deep Cleaning, Concierge, Employee
Health & Safety Assurance, Disinfection
of HVAC System, Reconfiguration of
lighting System, Technology Suite,
Hazardous garbage segregation & safe
disposal, Transport and Security.
Whilst ensuring business continuity EFS
was ensuring:
1. Continuous motivation and
counselling of team in reinforcing
their confidence and morale
2. Keeping two teams on rotation and
thereby reducing the risk of continuity
3. Created accommodation at the site and
provided food with all safety measures
4. Cost benefit analysis of in-house vs
outsourcing of selected maintenance
of utilities
5. Renegotiated with existing vendor
partners and reduced the cost
6. Applying predictive maintenance
techniques in fine tuning the
frequencies of AMC
7. Rewarding and recognizing the front-
line staff
8. Extending financial support to the
affected employees beyond statutory
norms
As a result, after many sessions of brain
storming, we could come up with some
interesting solutions in a phased manner,
without compromising on any service
deliveries and compliances as well. We
could run our operations successfully
with the help of minimal employees
against full authorized strength, without
any disruptions. Since the entire scenario
is very dynamic in nature, it has been
only possible due to effective
communication, refining our strategy as

per government norms, understanding
market scenario and employee
sentiments.
We are a company that has always put its
people first, and we have used this
pandemic as an opportunity to once again
display that commitment to our
employees. Apart from the obvious
decision to switch to a remote work
model for our employees, we provided
employees at our offices and in the field
with sanitation and self-hygiene
products, created safety contingencies,
provided up-to-date health information,
and even procured lifesaving medical
resources and provisions to offset
medical costs for our employees. We
strongly believe that happy and healthy
employees create a prosperous and
successful company.
When it comes to our clients, we took it
upon ourselves to ease their burden in
whatever capacity we would. We had 1:1
meeting with our clients to
collaboratively find the best approaches
to enhancing their experience during the
pandemic by offering the latest
technologies and services that the world
of facilities management had to offer and
have successfully enabled an efficient
and safe hybrid of in-person and remote
work model for several of our clients.
In the current crisis, the FM industry is
facing various client expectations,
resulting in changing work and public
place habits and expectations of
employers, employees, and consumers.
This has an impact on how the company
trains and manages its workforce,
operations and supply chains, ensure
governance, and interaction with
customers. One trend coming up is the
increased demand for FM services to
facilitate all the employees while
ensuring high standards of sanitation and
cleanliness.
On the side of operations, the costs have
slightly increased due to maintenance of
proper sanitation measures, personal
protective equipment (PPE), as well as
the overall adoption of the latest
technologies and scanners to ensure
cleanliness and a safe, covid-free
environment. Most clients have issued
guidelines to emphasise protocols to be
followed when workers enter a factory or
office premises, such as quick body
temperature checks, app-based tracking
of moving workforces in logistics or
those travelling. This necessitates more
innovative methods of scheduling and
managing facility workforce and tasks.
The staff is expected to work harder and
collaborate more on crisis management.
Having found more effective ways to
work together, managers and leaders in
EFS built on the momentum by
continuing to engage with staff pro-
actively, hold some meetings remotely,
engaging in more formal and informal
contact, and focusing on corporate
resilience. We established a strong
communication platform and connected
each staff member on WhatsApp groups
which were used to send information and
various other EFS communication. We
communicated actions related to Covid
protocols, Do's and Don'ts, best
practices, etc.
We knew that workplaces will never be
the same, and our client organizations
that want to lure workers back in will
have to ensure their safety, health, and
wellness. We have supported our clients
in taking the lead and offering them
customized solutions to support their
critical business operations, redesigning
layouts to accommodate hybrid work,
and supplying a “wow factor.”
We have extended many benefits to our
staff to address the requirements and
exigencies during the pandemic. We
committed to providing all staff access to
oxygen cylinders, oxygen concentrators,
free online doctor consultations,
counselling, temporary loans, salary
advances, leave encashments, and ad-hoc
financial aid. We set up Covid hotlines
with our own staff from HR in multiple
cities. We have organized and facilitated
for the staff to take their vaccination and
provided Paid time off to get vaccinated.
All covid positive employees have been
paid a full salary during their
hospitalization or quarantine or recovery
period.

We have observed that the COVID-19
pandemic has changed customer
behaviour, their attitudes toward work,
and even some views about the society
and environment itself. To really flourish
during and after the pandemic, we
realized that we would need a new set of
skills, including social, emotional,
advanced cognitive, and higher levels of
digital capabilities. Cost reduction, risk
management, and ensuring that
operations and maintenance are run
efficiently will remain at the heart of
facilities management for now, but the
changing importance of facilities
management means FM managers need
to embrace their new strategic function
and also build their team's skillsets to
prevent being left behind.
7. Where does EFS envision to be in
the long run and what are the future
goals?
Integrating global knowledge, regional
presence, and local experience will
eventually be a successful model. By
bringing professionals from around the
world with relevant knowledge and
experience, to be incorporated into our
regional presence, because we have
moved the concept of fixed-cost to
variable.
We offer a lot more horizontal services
than just vertical services alone. So, this
combination of vertical-horizontal,
through a regional model, can help
clients. One is to accomplish
consolidation. The second is also to
reduce operating costs. Thirdly, better
contract management.
Tariq has now set his goals in making
EFS a public listed entity on the London
Stock Exchange and aims to make it the
greatest home-grown multinational
enterprise. Alongside this, Tariq also
strives in creating an exclusive
rehabilitation and entrepreneurship
initiative for migrant blue-collar workers
returning to their homes in India. He also
aims to complete a book based on his
insights and experience on Common
Good.
8. What is the current
industrial scenario of the
Indian facility management
services space?
The Indian facility
management services space is
one that is ripe for disruption.
While a lot of companies
across the country have settled
for traditional facilities
management processes, at EFS
we will not be satisfied until we
have brought the innovations,
technologies, services, and
processes that the western
world has greatly benefitted
from to the Indian market.
While we understand the
natural inertia of adoption that
many of our clients face when
looking to the future, our job as
a leader in this space has been
to provide knowledge, share
resources, and show the
effectiveness of employing these new
practices and the positive impact it has
on productivity and the bottom line.
While on the face of it, automation, AI,
IoT may just seem like trending terms
that are often thrown around, we have
gone a step beyond to procure
implementable digitization solutions that
utilize these technologies and have
showcased first-hand how enabling them
into the business can provide our clients
with an edge in their business practices.
We hope that together with our ever-
expanding list of clients, we can pave the
way for a digitized revolution in the
Indian facilities management landscape.
In light of the recent pandemic, while
many industries have seen a decline in
demand, a few others such as the Indian
facilities management services have
shown areas for added potential and
transformation. With a projected increase
in the overall size of the FM market, the
Indian market presents a similar story
and positive outlook.
As there is now a higher need for a clean,
hygienic, and germ-free environment,
FM has become the fulcrum of health,
and safety measures in work and public
spaces as well as in planning for a post
covid 19 workplaces. As organisations
are looking to hire skilled, and highly
trained professionals, IFM firms can
effectively capitalise on this opportunity
through their innovative technology and
ideas.
Furthermore, as companies are now
actively investing more to ensure the
health and safety of their employees
there is also an unanticipated shift in the
focus of FM from security and
maintenance to hygiene and sanitisation
to create a safe, germ-free working
environment.
The current pandemic has also played a
significant role in automating FM
processes such as maintenance and
service requests. This provides an
opportunity for the Indian facilities
management to work more effectively
and logically while planning for the
facility activities.

Evolution of
facility
Management Space
in India
T
st
he 21 century came with its
own wonders. The ripples
created by IT revolution led to
the growth of many business ideas. The
Facility Management (FM) sector is no
exception to this. Previously, the
structure of FM was unorganized and
was only limited to infrastructure and
maintenance sectors. Facilities were
simple and only limited to some of the
physical assets. But, like other
industries, this field too expanded
rapidly.
In the transformation process of India
from the third world to the first world,
FM played a vital role. Smart security
guards, designated parking, clean and
shining offices, their well-furnished
infrastructure, and a safe environment,
all became possible because of FM.
Smart working replaced the traditional
ways of facility management and
there’s no looking back. In 2021, FM
has become an umbrella term covering

Facility Management Insights

a bunch of activities such as – real
estate management, maintenance,
utility supplies, human resource
management, health and safety
management, and many more.
What is Facility Management?
The term facility management or FM is
broadly associated with maintenance-
related activities in the real estate
sector. It is an important aspect of
business management that involves
creating and maintaining a comfortable
physical environment. FM applies to
any physical space that needs to be
managed. It may be a hotel, school,
company infrastructure, or even a
hospital. FM ensures a pleasant and
smooth working environment. Though
it is still evolving, it has significant
influence in metro cities.
Evolution of Facility Management in
India
Facility management has its roots since
1978, when it was recognized as a
specialist business function in USA.
But in India, it was only limited to the
construction and maintenance of
buildings. The implementation of LPG
model (Liberalization, Privatization
and Globalization) attracted foreign
investment in the country. This was the
time when the overseas business
culture was introduced to the Indian
civilization.
Till 2000, India continued to have an
unorganized style of facility
management. In 2005, the amendment
in FDI (Foreign Direct Investment)
accelerated the real estate sector. Post
liberalization, MNCs came with large
campuses and applied their working
culture in the campus. These
companies anticipated same qualities
of facilities and environment, as it was
in developed countries. This led to the
emergence of organized facility
management services and since then,
the FM sector took off in India.
Recent Trends of FM
As mentioned earlier, FM is a broad
term. It involves all the activities that
are necessary to maintain a healthy,
safe, and pleasant workplace. FM can
be broadly classified into following
categories:
• Hard Services
Hard services are mainly
connected with the physical
components of work environment.
In other words, they focus on the
spaces and infrastructures. They
are mainly concerned with the
maintenance department i.e.,
maintaining electrical and
mechanical systems, providing
plumbing services, light and
HVAC system, structural
maintenance etc.
• Soft Services
Soft services are additional
services that are related to the
people’s comfort. These services
are mainly concerned with
aesthetics of the company. These
services ensure that the workplace
is comfortable, visually appealing,
healthier, and safer. These include
waste management, housekeeping,
cleaning, occasional pest control,
space planning etc.
• Safety Services
Safety services are not the primary
services provided by FM, but they
are equally important for any
organization. They ensure the
safety and security of an
organization. These services
include fire and safety systems,
quick response, guarding, access
control systems etc.
• Accounting Services
Accounting services are also
secondary services and the newest
involvement in FM. These are
important for the financial
activities of an organization. These
include billing, forecasting,
financial controls, etc.
Future Scope of Facility
Management
Although FM has rooted deep in
developed countries, it is still evolving
in India. There is a lot of scope for
progress in this sector. The FM sector
in India is mostly limited to the mega
cities like Mumbai, Delhi, Chennai,
Kolkata, Pune, and Hyderabad. Most
of these are IT hubs or have MNCs in
their respective regions. The techno-
savvy world has modernized
everything, and FM is no exception to
this.
The application of Artificial
Intelligence (AI) and Internet of Things
(IOT) completely transformed the
facility management sector. Different
software is developed for the smooth
flow of working. This software
eliminated the need of human efforts
and minimized the fluctuations in the
workflow. The insertion of IOT and AI
in FM automated the whole process.
While FM in India is in the initial
phases, it has already become essential
in the developed regions. The recently
announced project of development of
100 smart cities in India is a clear
indication that FM has a bright future
ahead. This sector is already spreading
its legs into small, developed cities,
where companies demand a healthy
working environment. The
advancement in technology is only
going to aid FM sector and it will
create millions of employments in near
future in India.
- Vinayak Ghorpade

Companies can employ a variety
of strategies to estimate current
and future staffing needs with
strategic human resource planning
(HRP), but the end goal is always to
reduce exposure to labour surpluses or
shortages.
Managers must anticipate individuals
moving into, out of, and within a
company. They should be able to
forecast future demand for the
company's products and services.
Finally, within the framework provided
by supply and demand estimations,
they must adopt processes and
activities that improve staff
competences.
The quality of the workforce in a
certain organisation determines the
overall functioning of the organisation.
This is where S&IB Services come
into play. Established in 1985, S&IB
Services now has the strength of
approximately 25,000 personnel,
covering about 4500 locations pan
India. With a highly trained workforce
ready to offer services in various fields
such as total security solutions,
integrated facility management service,
manpower outsourcing and payroll
management, fire control and
evacuation, banking support services,
erection and commissioning; repair and
maintenance utilities, transport,
logistics, covid measures, etc., the
personnel at S&IB shall keep no room
for errors.
Read along to know more about how
these services can be of use to your
organisation.
Please brief our audience about your
company, its values, vision, and
mission.
S&IB Services is an Integrated Facility
Management Company providing end
to end solutions to its clients. We are
based in Pan India having branch office
in 27 states in India. S&IB today is
providing a Total security solutions,
CCTV and e-surveillance, Integrated
Facility management, Outsourced
banking services, ATM cash
management, cash-van services, cash
sorting and cash processing,
Transportation of notes and coins,
Mobile tower erection and
maintenance, optical fibre cable laying
(Aerial), logistics, housekeeping,
outsourcing and payroll management,
property maintenance, electro-
mechanical repair and maintenance,
pest control, fire safety and risk
management etc. S&IB serves different
industrial sectors which include Banks
and Financial Institutes, IT Sector,
MNC, Government Establishments,
Healthcare, Hospitality, Banks and
financial institutions, Telecom,
Warehouses, Retail, Education and
Research Institutes, Logistics, Media
and Entertainment, Construction,
Residential, Mall, Consumer Goods,
Textile, Power Plant, Oil Refinery and
other production unit.
We are an ISO 9001:2015, ISO
14001:2015 and ISO 45001:2018
certified company.
Vision:
Most ethical and transparent, statutory
compliant, CSR Compliant, eco-
friendly and human service-company
in India.
Employees are the true face and Brand
Ambassadors of the Company. We
invest significantly in Human Capital
and recognize our employees as the
main drivers of business growth.
What are the distinguished services
offered by your company? Please
elaborate on how it has helped in
staying ahead of your competition.
At S&IB Services, you will find a wide
array of services that are offered to
clients. We work for over 34 different
industries and train our service
professionals as per the industry
protocols and requirements to render a
seamless service. S&IB today is
providing total security solutions,
CCTV and e-surveillance, Integrated
Facility management, Outsourced
banking services, ATM cash
management, cash-van services, cash
sorting and cash processing,
transportation of notes and coins,
mobile tower erection and
maintenance, optical fibre cable laying
(Aerial), logistics, housekeeping,
outsourcing and payroll management,
property maintenance, electro-
Aiding Organisations with the Right Workforce

mechanical repair and maintenance,
pest control, fire safety and risk
management etc.
S&IB has strongly believed in taking
challenges as the Managing Director
Mr. Shyamal Karmakar believes,
“Every challenge is an opportunity to
learn!” We have adapted to new trends
and have introduced automation in
various service levels. With the rapid
In the cutthroat
business ecosystem,
keep your patience,
comply all statutory
compliances and aim to
build a brand which
customers can trust
“
“
growth in the market, we have
developed solutions to provide flawless
services to all our valued customers.
Our USP:
Unrivalled knowledge gained from 35
years of experience in the Indian
Market Remote Monitoring Solutions
Use of Technology to improve
efficiency and cost optimisation
24*7 unbeatable services
Distinctive value-added services
Transparency and prompt response to
every query
Brief us about the featured person
and his/her journey in the facility
management services space.
Mr. Shyamal Karmakar, the
Founder of S&IB Services started the
business with a mere capital of Rs 350
from a rented garage. He started his
Mr. Shyamal Karmakar
Founder

journey by deploying security guards.
Over time his business grew, and he
invested in other verticals like
housekeeping, pest control, repair and
maintenance, electrical and plumbing,
banking support services, landscaping,
tower site maintenance, optical fibre
and so on. Back in 1985, he had a
manpower of three, while at present he
has a family of 22000 happy
employees.
What were the challenges you came
across when you started a business
in the facility management services
sector?
Mr. Karmakar says, “Challenges are
part of life; however, the focused area
is the key takeaway from such
situations.” Mr. Karmakar has always
considered these situations as an
opportunity to learn and equipped
himself and his team with all available
resources to stay ahead of the game.
He strongly believes employees are the
true face value and main drivers of
growth of any company and thus,
never regrets investing in human
capital.
How the adaptation of new
technology in the facility
management services space has
helped transforming your company's
operations and what more could be
expected in the future?
“Adapting to change is the only
constant for the growth of any
company.” Being in the facility
management sector, the industry has
taken huge leaps in terms of growth
with the use of advanced technologies.
Our company has invested a huge
amount of time and money in our
research and development team,” says
Director Shreyasee Karmakar. The
technologies have not only helped us
providing seamless service to our
clients but has improved the efficiency
of our servicemen. We have presently
entered a smart city project. S&IB is
ready for all challenges and surprises
that come its way.
How has the ongoing pandemic
affected the operations of your
company? How are you driving your
firm to sustain its operations and
ensuring safety of your employees at
the same time?
The ongoing pandemic has affected
every industry. However, being in the
facility management sector, we could
not stop providing services to all our
clients. We had to take utmost
precautions while rendering such
services. All our staffs were trained and
regularly monitored to undergo this
difficult situation as we provide
essential services like cash remittance,
ATM management, mobile tower site
management, housekeeping,
sanitisation, security and so on. We
have provided all essential safety kits
to our staffs. We have extended our
hand and supported our employees and
their families who fell prey to this
dreadful virus. We have kept
encouraging them and tried keeping
them positive towards life.
We are still organising multiple
vaccination drives to get all our
employees and their families
vaccinated at the earliest.
What would be your advice to
budding entrepreneurs who aspire to
venture into the facility management
services sector?
Never give up your dream or
compromise with your business ethics.
In the cutthroat business ecosystem,
keep your patience and adhere to all
statutory compliances. Aim to build a
brand which customers can trust.
Where do you envision your
company to be in the long run and
what are your future goals?
We aim to employ 50000
underprivileged young males and
females by the end of 2025. We are
planning to work with robotics and
drones in near future, our research and
development team is already on it. We
portray ourselves as the most ethical
and transparent company that observes
all statutory compliances.
What is the current industrial
scenario of the Indian facility
management services space?
The Indian Facility Management
Industry is booming at present. The
competition has led to industries
adapting new technologies helping
them provide seamless services to
clients and increase its own service
efficiencies. We invest a huge amount
of time and energy on uplifting our
employees' efficiencies.
Give us a few testimonials of your
clients that highlight your
organization's position in the
market.
“We sincerely appreciate the efforts
taken by entire S&IB team in keeping
the ATM Channel functional during the
Lockdown period.” By Kala
Venkatachalam of a reputed bank in
India
“I am really thankful to S&IB Services
who amidst these restrictions were able
to support very well and also provide a
near pre-Covid 19 support to Hitachi.”
By Krishnan Lakshmanan
Shreyasee Karmakar
Director

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