Insights Success is covered by the "Reliable Infrastructure Management Service Providers ' here we can find Infrastructure Management Service.

1. Vol. 10 Issue 02 2021
| |
The Most Reliable
Infrastructure
Management
Service Providers
Umashankar Mallige
Founder Director and MD | Ahana
Aniruddh Singh
Founder | Sygitech
Raj Krishnan
Director | U.T.P.L.
2021
2021
2021
2021
Mr. Sanjay Koshatwar
M.D./CEO | Circulants

4. Editor’s Note

5. The Most Reliable Infrastructure Management Service
Providers, 2021.

6. C O N T E N T S
Ahana
Facilitating a Palette of
Exceptional ITES Services
with Infra Management
Circulants
Fuelling Businesses with
Innovative Solutions
Articles
08
12

7. Sygitech
Building Creative and
Innovative Technologies
in a Transparent Manner
UpCenter
Technologies
Enabling a Gateway Towards
Best Technological Solutions
Digital Insights
Essence of IT Infrastructure
in this Digital World
SMEs and IT
How are SMEs Benefitting from
Adapting Advanced IT Infrastructure?
20
28
16 24

9. Management Brief
Company Name
Vivek Hegde
Director and CEO
IBEE HOSTING
Sanjay Koshatwar
Managing Director
and CEO
SYGITECH
Circulants
Betrand Yella
Managing Director
and CEO
Ahana Systems & Solutions offers Cloud, RPA, Database
Support Services, Data Integration, BI and Data Analytics
Consulting Services in India.
Circulants is a rapidly growing IT solutions company based out
of Pleasanton, California.
IBEE Hosting is part of XBT Holding and other flagship
products of XBT like Servers.com, Webzilla etc.
Sygitech an Indian IT startup in technology space, provides
application development, mobile app development, IT
infrastructure management.
Ahana System
Aniruddh Singh
Founder and CEO
UpCenter
Technologies Pvt Ltd
Experience the benefits of Cloud Solutions and Managed Data
Center Services with Upcenter Technologies.
Mr. Raj Krishnan
Director
The Most Reliable
nfrastructure
M a n a g e m e n t
Service Providers|2021

10. Till a couple of years back, IT Infra was majorly on-
premises. Cloud adoption was low, and adoption
was not happening at the expected rate as people
were sceptical about the advantages of being on a cloud.
Organizations belonging to BFSI, the public sector, and
governments stayed away from the cloud to a large extent
with concerns around data security or regulatory
requirements.
With the advent of the cloud and many cloud providers
addressing all the security and regulatory concerns,
industries started moving towards cloud or hybrid cloud.
Also, due to pandemic-induced urgencies, most of the
companies belonging to the said industries moved to full or
hybrid cloud. The shift that has happened is nothing less
than phenomenal. And one company that stands firm in this
phenomenal industry is Ahana.
Ahana expects the industry to grow at a scorching pace in
the coming years. For all the infra-managed service
providers, this will bring abundant opportunities as long as
they are ready to adopt these areas.
While looking for The Most Reliable Infrastructure
Management Service Providers, we learnt that Ahana is a
fast-growing, 13 plus-year-old information technology firm
based in Bengaluru.
Please describe Ahana System in detail.
The company started as an SME-oriented company
providing IT services to SMEs. It then transformed itself
into an end-to-end infrastructure managed services and
digital transformation services company that provides the
latest in Cloud, RPA, DB & EDW, BI & Analytics, and
Application Development.
Our 100-plus client rosters now comprise several large
Facilitating a Palette of Exceptional ITES Services with Infra Management
Umashankar Mallige
With over 25 years of experience in IT, Umashankar
has previously worked in various industry verticals
like Telecom, Retail, Healthcare, and BFSI across
several geographies and comes with a strong
background in Database/EDW Technologies. Some of
the companies he has previously worked with include
L&T, Wipro, and JPMC. He has been responsible for
managing large engagements, including outsourcing
projects, setting and managing offshore centres, etc.
Since the inception of Ahana in 2008, Umashankar
has been instrumental in driving Ahana’s growth and
leading critical assignments for Ahana’s clients.
Umashankar Mallige
Founder Director and MD

11. enterprise companies with specific focus and expertise
across industry sectors such as Logistics, BFSI,
IoT/Telematics, and Manufacturing.
Its deep domain expertise, skilled resource base, and proven
partnership with the industry’s best technology providers
such as Microsoft, AWS, Digital Ocean, NetMagic, SAP,
UiPath, Checkpoint, FortiGate, etc. have ensured that we
are now considered as one of the preferred IT service
providers for its clients.
What inspired you to enter the infrastructure
management service providers’ industry?
Our founders come with a background of expertise in IMS
and Database Services with some of the largest companies
in the world. While doing their corporate stints, the
founders realized the struggle most clients/organizations
faced while managing their complex IT infra needs.
Outsourcing to large enterprise IT Services companies was
not an ideal option for most, and this is where our founders
decided to pitch in and fill the gap. We wanted to offer cost-
effective, innovative IT solutions to take care of IT Infra
requirements so that these clients can focus on their core
business.
What kind of services do you provide to your clients?
We provide end-to-end Infrastructure Managed Services,
Database Services, and Digital Transformation Services
focusing on IMS, Cloud, RPA, DB & EDW, BI &
Analytics, and Application Development.
We are known for our consulting capabilities in IMS and
Database Services as well as for our value-added services
offered to our clients such as POC’s, Cost Optimisation
lookouts, Awareness Sessions, etc.
What challenges have you faced while establishing the
company, and how did you transform those challenges
into opportunities?
Establishing a company is always a challenging exercise
and comes with its unique challenges that can be
categorised as personal, organizational, and related to the
macro-economic environment. In our case, the personal
challenges were largely limited to getting out of one’s
comfort zone that comes from having worked for years in
large, process-driven organizations.
The larger challenges mainly were related to starting the
business and getting the first clients who would trust us to
We are aiming to be
known as one of the
best cloud, security,
and agile infra
management company
“
“
Vivek Hegde
Over 25 years of experience in IT Infrastructure
Management, predominantly in the areas of
Systems and Data Centre Management,
TCO/CAPEX, and OPEX Management, Vivek
has previously served in organizations such as
Wipro, JPMC, Citi, Bank of America ML. He has
been responsible for delivering many turnkey
projects in the areas of BCP/Disaster Recovery
and DC Optimization. With Vivek’s experience in
IMS, Ahana has been able to deliver quality infra
services with a focus on cost optimization for its
clients. Vivek Hegde
Founder Director and CEO
The Most Reliable Infrastructure Management Service Providers | 2021

12. manage their IT Infra without any disruption. It was
difficult keeping in mind our non-existent record in
handling such projects and the lack of an established brand
name. These challenges were extremely crucial to address
as IMS is not a niche area, and even in 2008, there were
established brand names providing IMS services.
Getting the first customer was the most difficult challenge
faced by our organization as there were too many players
and associated risks. However, the network and connections
established by the founders led to the first enterprise
customer, which was a well-known name at that time. By
doing a phenomenal job there, was what led to the next set
of customers for us. There was no looking back after that.
How was your company affected by the COVID-19
pandemic, and what measures did you take to minimize
the damages while helping your clients and maintaining
the safety of your employees?
While the pandemic did throw some unique challenges, our
focus and previous experience as a solid remote
infrastructure management organization have really worked
in our favour. As far as the growth of our organization is
concerned, we in fact, turned the pandemic into a golden
opportunity.
For many of our clients, we had to step up our remote
workplace solutions services work and logistics
arrangements multi-fold to ensure that most of our client’s
workforce could move to remote workplace mode
seamlessly.
Challenges in the form of knowledge transfer transition in
the case of IT vendors and customer interactions did come
up, which we needed to handle remotely. Onboarding of
resources, OJB training, and upskilling were all done
remotely for our resources, which also had our challenges.
However, the safety of our employees or the client’s
employees was never compromised at any point in time. In
the case of clients, we did make additional efforts to
educate and train our traditional clients on remote
workplace solutions and handhold them through the entire
process.
What would you like to advice the young generation of
entrepreneurs and enthusiasts who want to make a
mark in the infrastructure management service
providers’ industry?
Pandemic has fast-forwarded the adoption for cloud and
remote infra set-up, and the adoption cycle has reduced
from the previously predicted 3-5 years to one year. This
has opened immense opportunities in the Cloud, Security,
and Dev Ops space as a move to cloud and VDS is no
longer an option but has become a mandatory requirement
to survive.
A young generation of entrepreneurs and enthusiasts
looking into IMS space should go cloud-native and focus
on Cloud, Security, and Dev Ops Services that are high in
demand and will continue to be in demand for the next
decade or so.
Having said that, technology in the IMS space is fast
evolving, and it would be a good idea for young
entrepreneurs to be always on the lookout and educate
themselves about the latest technologies and
associate/collaborate with the right technology partners.
Where do you see your company in the future? Kindly
tell us about your strategies for scaling your company.
While IMS has been one of the strongest offerings, we
started cloud offerings in 2018-2019. As called out earlier,
in the future, more and more companies will look to have
their IT landscape more agile, easily scalable, secure, and
completely digital, and infra space will be no different. We
are partnered with global public providers like AWS, Azure,
Digital Ocean, etc. We are fortunate to be the Gold Partner
for Microsoft and a Select Partner of Azure. We will
continue to make our efforts towards being a preferred
partner for other IMS technology providers. We also believe
that it is important for our entire IMS team to be cloud-
ready and certified, and we are making investments in this
regard.

14. ata is the backbone of any commercial efforts. IT
Dexperts help you determine what kind of data to
collect and how to organize and leverage it across
the commercial operations. Once you have robust,
organized data, it helps the industry to thoroughly analyse
and uncover the key insights that drive product
performance.
To name a few, Clinical Data Lake, Validated Cloud, Cloud
Migration and Management, and GxP Offerings are
evolving with a skyrocketing speed. One company that
counts in creating these developmental assets is Circulants.
It is a rapidly growing IT solutions company based in
Pleasanton, California.
Circulants offers a comprehensive set of consulting services
built on decades of experience helping pharmaceutical
companies address commercial challenges. It is an
experienced strategic and technical adviser that helps in
addressing the end-to-end commercial needs.
While in search of The Most Reliable Infrastructure
Management Service Providers, we crossed path with
Circulants. The team discussed the insights of the
infrastructure management space in the interview below.
Please brief us about Circulants in detail.
Our goal is to assist Bio-Pharma companies to bring their
products in the market faster. Our solutions accelerators in
clinical and commercial space provide a head start to our
clients, thus saving time and money.
Our technical skill in modern technology helps us to offer
fit for purpose solutions to our clients with flexibility and
scalability required to meet evolving market needs. As a
global team, we work with our clients closely and
accommodate evolving changes to meet the desired
outcomes and forging a true partnership with all our
customers.
We are skilled at assessing market challenges and deploying
advanced analytical techniques to uncover insights from
data and identify untapped opportunities for your sales
teams. With Circulants’ talented and versatile professionals
in your corner, you will be able to maximize your sales
efforts.
What inspired you to enter the infrastructure
management service providers’ industry?
IT infrastructure is basic need for any IT driven business
irrespective of the size. While providing software solutions
to clients we encountered challenges related to clients’
infrastructure and dependencies on their support vendor to
configure infrastructure components as per our requirement.
We decided to be an infrastructure management services as
a value add to clients. We acted as a single window for all
required services, which lead to less coordination, short
turnaround time, and better client experience.
What challenges have you faced while establishing the
company and how did you transform those challenges
into opportunities?
Growing businesses face a range of challenges. As a
business grows, different problems and opportunities
demand different solutions, what worked a year ago might
not be the best approach now. These avoidable mistakes
turn what could have been a great business into an also-ran.
Recognising and overcoming the common pitfalls
associated with growth is essential for your business to
continue to grow and thrive. Crucially, we need to ensure
that the steps you take today do not create additional
problems for the future.
Building a Better Path for your Wealth and Investment
The Most Reliable Infrastructure Management Service Providers | 2021

15. How was your company affected by the COVID-19
pandemic and what measures did you take to shorten
the damages, while helping your clients and maintaining
the safety of your employees?
As we are from life science and pharma domain, COVID-
19 did not affect us that much. For employees we had
provided work from home during the pandemic and now we
turned into hybrid module to shorten the damages.
What would you like to advice the young generation of
entrepreneurs and enthusiasts who want to make a
mark in the infrastructure management service
providers’ industry?
• Build a Support Network.
• Be Very Specific with Your Goals.
• Delegate Whenever Possible.
• Keep Your Overhead Low.
• Find Your Best Niche—and stick with It.
• Avoid Distractions at All Costs.
Where do you see your company in the future? Kindly
tell us about your strategies for scaling your company.
We would like to enter in fortune 500 and CMMI level
three company and will focus and identify our barriers to
growth, quality, and consistency. While protecting our
business values, we are in expansion phase and looking
forward to building a great team and invest more in
technology, market development, and product development.
What is the current industrial scenario of the
infrastructure management service providers’ industry?
Currently, more and more clients are moving to cloud
whatever is their size. Technology is changing very fast,
which means opportunity in businesses is also growing.
Also, requirement of skilled people is increasing.
ICT has made possible to provide infrastructure
management services in any corner of the world in real
time. Because of infrastructure on cloud, physical presence
of a technical person is also not required.
“
The Essential Triquetra
Sanjay Koshatwar
Founder and CEO Sanjay started his career as
a Design Engineer building Nuclear Power
Plants and morphed into a business leader
delivering transformational projects for
Pharma companies. He moved to the United
States in 2001 to deliver an exceptionally large
CRM rollout and the people he worked with
then, are still his strong supporters and
customers.
He strongly believes in incremental innovation
and always carried entrepreneurial spirit
during his career at Thermax, Cognizant,
MedImmune, and Incedo before launching
Circulants. His vision is to enable emerging
pharma companies to focus on their core
business by providing the power of data-driven
decisions on the Circulants platform.
Effective leadership will
help you make the most
of the opportunities,
creating sustainable
growth for the future
“

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18. Essence
of
Digital Insights

19. ITInfrastructure
in this
Digital
W rld
Businesses for the last few decades is nothing but the
coming together of data from varied sources, of
varied types, for varied reasons and needs. If
there’s one thing that remains the same despite variations,
it’s that they all converge at one point. Data.
Using data, one can create better products, better customer
experiences, lower costs, lower machine downtime and so
on. Practically every aspect of life is today affected by data,
its quality, speed, and efficient use.

20. Central to the use of data efficiently is the IT infrastructure,
be it a bank of computers, servers, connectivity, routing and
what have you with its complexity ever increasing with the
size and type of work. While a small, single-person concern
can make do with a single computer, a PC or a gadget
bringing with it a fair amount of control on data security,
higher-end needs with multiple users means that the system
or its owners and users have to extend the scope of the IT
hardware to include multiple servers that invariably exposes
data to the possibility of leaks, pilferages, cyber-attacks,
insertion of malware and so on.
While the problems persist and may call for the right kind
of software, including the backing of analytics, AI and the
kinds, one of the easiest and fastest way by which effective
change can be brought is by taking a hard look at the IT
infrastructure, more so if the concern plans to expand or has
already done the same and is facing the brunt of legacy
systems that either do not perform as desired or does so
with plenty of fits and starts.
To put it simply, it’s in the following areas that the right IT
infrastructure can bring about perceptible positive changes:
1. On the growth path
Organizations plan for growth with hardly a few that want
to stay the way they are. That said, like an office that
doesn’t suffice the needs of an organization leaving one
with barely any option but to move out, organizations too
need to move out of one set of computers, servers and other
IT infrastructure due to growth in the size of their needs.
That said, this change-over is far from easy, and may leave
gaps that get utilized by all manner of unscrupulous
elements to sneak in, steal data and worse, install malware
for the long-term deprivation of an organization. It’s for this
reason that organizations ought to take care of their IT
infrastructure and see to it that it has the required flexibility
to take care of the organizations’ growth-related scalability
for the longest of time.
2. Care for data, be it with respect to disasters or attacks
The right kind of IT infrastructure with checks and balances
in places along with required warnings systems and circuit-
breakers is best positioned to minimise the risk of data
degradation, theft or loss that may arise due to accidents
inadvertent or wilful. Data being the new oil, everybody
wants it at any cost- even to the extent of going criminal to
get their hands on much-needed data. That said, legacy
infrastructure that hasn’t been upgraded in a while poses the
threat of either not recording and storing data as needed,
leaking the same or even going bust and taking with it
humongous quantities of data. Retrieving data from a
crashed system could bring any organization irrespective of
their size to grief as it may result in dragging them back by
decades in some cases. What it calls for is a resilient and
updated IT infrastructure.
3. Giving users including clients a smooth access to a
user’s systems
Imagine the case of an Amazon-like organization whose IT
infrastructure does not live up to the organizations’ ideas
and ideals. With Amazon going out of its way to make
working streamlined for all including its employees,
associates, and most of all its clients, even the slightest
trouble with its IT infrastructure at any place in the world is
bound to have ripples which can rip apart the whole
organization besides being the single reason behind the
organization being laid waste by competition. This isn’t idle
scenario making, but reality that plays out all the time with
not-very-known-organizations worldwide that do not care
for IT infrastructure at the right time of the right kind.
Customers besides, IT infrastructure also has a thing with
associates and employees. Organizations that have IT
systems with gaps may either not be able to record
important information on time or could just as easily have it
lost to competition, besides opening accesses to malware to
destroy or leak data.
4. An organization that cares for higher productivity
An efficient IT infrastructure is the spine on which the
productivity of an organization depends. Looking around,
you would realize that practically every organization that
has grown and sustained itself beyond a point has had the
backing of strong, dedicated yet scalable infrastructure that
has kept up with time, needs and circumstances to making
things ever more efficient with time. This also presupposes
a situation where related infrastructure including internet
connection isn’t exactly as desired, despite which the IT
infrastructure perseveres and prevails.
5. An organization that cares about compliances
Data security, environmental security, employee security
and the likes being of immense importance with every
passing day, legislations worldwide to secure interests of
stakeholders are a norm worldwide. That being so, IT
infrastructure that takes care of such compliances either in
an automated manner or with the least of human efforts is
something every organization would ideally need in order
to keep operations functional with the least bit of
inconvenience.
- Purshottam

22. Sygitech
Building Creative and Innovative Technologies in a Transparent Manner
Efficient and excellent
infrastructure is the backbone
of an economy and a nation. It
puts the foundation of smooth
communication and opens doors for
endless business opportunities.
However, to ensure smooth
infrastructural facilities, it is necessary
to employ competent service providers
who deliver the best services.
This role is successfully played by the
most reliable infrastructure
management providers. They use
cutting-edge technology and
innovative procedures to deliver the
best services, while confirming
judicious management of resources.
One such leading name in the industry
which is making rapid strides with
innovation and excellence is none
other than Sygitech. Established in
2017 at Noida, the company provides
clients with the necessary technology
and support, so that the clients can
concentrate better on their business.
The person leading Sygitech from the
front is none other than Aniruddh
Singh, the Founder of the company.
With more than 17 years of experience
in the tech domain, he is an expert of
scaling from few hundred users to
millions of users, architecture design of
databases, server and network
infrastructure, software architecture,
web services, and so on.
In an Interview with Insights Success,
Mr Aniruddh shares about the
inception and the journey of Sygitech,
its various services, its plans, and so
on. Following are the highlights of the
interview:
Describe about your company in
detail.
Sygitech is a managed IT services
company, which stands to simplify,
optimize, and transform IT needs for
customers seeking IT infrastructure
services across different verticals.
Our experts have deep domain
knowledge, and we strongly believe in
the power of open-source technologies
to design scalable and high-
performance environments for several
start-ups and brands in different
verticals including e-commerce,
finance, healthcare, travel, music, and
manufacturing.
Brief us about yourself and shed
some light on your professional
tenure.
I was always passionate about
technologies and wanted to start a
company which would focus more on
problem solving in a simple way.
Initially, I started with the assistance of
my better half and got introduced to
clients through professional references.
Post which, I worked towards building
a small team and trained them in
multiple domains. The idea was to help
people learn, within the team as well as
our customer teams. We wanted to
build customized solutions for our
customers which would result in the
overall performance of the product and
the business growth. We made robust
products and an infrastructure that is
highly available and scalable. The
objective has always been towards fast
service delivery within minutes rather
than hours.
What inspired you to enter the
infrastructure management service
providers' industry?
Sygitech aims to solve all sorts of
infrastructure problems under one roof
and works towards providing services
in all areas, be it IT consulting,
services, or development.
Accepting challenges and working on
simplistic design to beat industry
trends was something I always was
passionate about. Formation of
Sygitech put forward some of the most
challenging and compelling ideas to
drive a company. I started this journey
alone and gradually got introduced
with like-minded people who ended up
joining me later. One of the driving
factors was the contributions from my
old colleagues, friends, and working
professionals. In the last two years,
covid pandemic and demonetization
gave rise to global slow down and
survival for a start-up like us became
paramount. But we managed to survive
and made considerable profits. This
year, we anticipate the growth by
400% and expect this to be a result of
trust of companies on remote
infrastructure management.

23. We aim at
making cost
effective and secure
infrastructure
“
“
Aniruddh Singh
Founder
The Most Reliable Infrastructure Management Service Providers | 2021

24. What kind of services do you
provide to your clients?
Primarily, we offer managed IT,
development, and infrastructure
migration services. Consulting is the
core in these domains. We design and
create performance driven IT
infrastructure, provide database
management and performance tuning
services, along with web application
development and Android/IOS app
development. One of our core expertise
is making cost effective and secure
infrastructure. Data protection, disaster
management, and business continuity
planning have been recently added in
the services portfolio.
What challenges have you faced
while establishing the company and
how did you transform those
challenges into opportunities?
There are many to discuss. When you
start a company, the first challenge is
the brand identity. Every year merely
2-5% of start-ups survive and
managing funds, hiring the right
skillset, and winning the confidence of
the customers are some common sets
of challenges for a start-up. We have
been lucky to get many customers
through references, which helped us to
acquire more clients. However, the key
was quality of delivery and our
dedication to help customers beyond
defined scope.
Covid brought varied challenges and
new opportunities. We quickly
revamped teams and explored
opportunities to expand the business
across geographies. We continued
helping companies in their digital
transformation journey in parallel.
How was your company affected by
the COVID-19 pandemic and what
measures did you take to shorten the
damages, while helping your clients
and maintaining the safety of your
employees?
We didn't see much impact on the
employee front. We were among the
first companies to start working from
home and have been continuing with it.
We believe in employee safety first and
promote ample flexibility. Freedom to
present ideas, maintaining work life
balance, work from anywhere policy
and promoting planning and execution
is in the company's DNA. We believe
in collaboration, trust, and
empowerment of employees.
What would you like to advice the
young generation of entrepreneurs
and enthusiasts who want to make a
mark in the infrastructure
management service providers'
industry?
Identify how we can help the
community by speeding up service
delivery and create innovative but
simple ways to adapt to new
technologies by putting minimum
effort and time. Ease of use, agility in
what we offer, and AI enabled services
with minimum human interaction
would help scale in upcoming markets.
Where do you see your company in
the future? Kindly tell us about your
strategies for scaling your company.
We have received good responses from
our customers and prospects. The
credit would go to agile teams we
create and the speed at which we scale
and deliver projects. Consultancy
services are our main focus areas to
start with. With companies around the
world looking to use integrated
products to reduce IT spends and
optimize system performance, this
space needs good attention.
This strategy nominated us and finally
won us a place in the prestigious
TECHTORS award 2018 by BW
Business world. In the year 2020,
CIOReview magazine recognized us
with one of the top 20 Cloud
Consultants. We attribute this
recognition to quality products we
deliver and fast time to market
initiatives within the company.
Partnership also plays a big role in
brand recognition, business expansion,
and winning customer trust. E2E
Networks recognized us as their
premium partners for cloud services,
which has given us ample
opportunities to help their customers to
easily set up and maintain the cloud
workloads before and during the Covid
pandemic.
What is the current industrial
scenario of the infrastructure
management service providers'
industry?
AI, big data, ML, augmented reality,
and serverless architecture have
immense potential of sweeping away
the existing way systems work. This
will change how we look at
infrastructure services and providers.
Cloud computing gives a head start for
any such technology in terms of scale,
flexibility, computing resources, and
availability. As in olden days,
automobiles made a change in how
people commute, changing habits of
travel, these technologies will impact
all domains, be it IT enabled services,
scientific research, pharma, or peer to
peer communication.
Multiple as-a-service platforms will
emerge reducing the necessity of
owning and managing infrastructure
and focus only on innovation. This will
change the entire infrastructure
ecosystem and customer acquisition
will depend on how fast you adapt to
technological change and innovate to
meet customer demands.

26. Howare
SMEs and IT

27. SMEs
Bene ttingfrom
Adapting Advanced
ITInfrastructure?
Not so long ago the scene was that IT infrastructure
including the likes of servers, dedicated storage
systems, operating systems and of course software
were the preserve of organization whose capital worth was
way beyond a certain size. Those below it had to simply use
what was available, which never went beyond rudimentary
PCs, some software, and constant upgrades.
That was before the cloud appeared on the horizon and
marked its presence with everything that ended with a ‘as a
service’ growing as it did out of SaaS. With CAPEX turning
OPEX, it was time for the small to think big. SMEs for
close to a decade now have all the reasons to be using the
best of available IT infrastructure that money can provide
and dream their piped dreams of growing big.
As for the benefits of using advanced IT infrastructure,
SMEs derive the following advantages including:
1. End-to-end digitization of the organization’s working
Adapting IT infrastructure never takes place piecemeal. You
either enter the pool head to toe or you remain outside is the
norm. That being the case, every part of the SMEs is forced
to go digital, be it production, storage, HR, finance, and the
whole thing. It could seem expensive initially but pretty
soon the advantages start to become obvious with reduced
wastage and higher productivity. Add to that the ability to

28. accesses relevant data from any part of the world. Put
together, it’s a steal!
2. Faster transfer of information and data
Things going the IT way have one BIG advantage over
other means of connecting and communicating. It reduces
duplication. Duplication in most cases is said to inflate
important figures in the working of an organization.
Reducing them brings reality and speed to an organization’s
working. With faster turn-around of data that can be held to
be authentic, the working of organizations, especially the
SMEs becomes much faster and a lot more accurate which
by itself lower costs and bring higher profits.
3. Easy scalability of IT infrastructure
SMEs are in the business of doing business with small
budgets and means. Saddling them with IT infrastructure
costs of the legacy kind is a sure way of throttling
enterprise in its infancy. That said, IT and IT infrastructure
are things that an organization cannot do without and need
to be scaled every now and then in order to keep up with
the organization’s needs and technology itself. These days
the latest cloud-based IT infrastructure are comparatively a
breeze to scale-up given that most are on a shared basis and
are owned by organizations with worldwide ambitions and
means. These make them scalable at low costs which
additionally host the best personnel, systems and data-
security means that give more than money’s worth while
keeping data under tight control.
4. Remote data storage in secure hands
SMEs would by themselves find it increasingly difficult to
store and secure proprietary data and information in an ever
more complex environment where technology changes by
the minute and brings with it newer threats. The only way
to counter these would be by the use the latest IT
infrastructure that are cloud-based and secured by the best
encryption devices. Their being remote means they can be
accessed using the net anywhere in the world at any time
and obviates the need for offices and locations which
additionally reduce costs.
5. The latest available systems
SMEs adapting the latest IT infrastructure get to work on
the latest systems including the backing of the latest ERP,
CRM and the likes that help even the smallest organizations
have actionable data right there on its fingertips. Imagine if
they had to do the same on their own! Most SMEs would
have shut shop or would have had break-evens in centuries!
With the latest cloud-based IT infrastructure SMEs now
have accesses to the latest software and products at a
fraction of their total normal cost courtesy the SAAS way
of working!
6. Dovetailing into AI and Analytics
It’s just a matter of time before data stored on the cloud and
using the latest software becomes fodder for the AI and
Analytics machines. In return what they churn out is
priceless. Had it not been for the cloud, AI would have been
just a pipedream for most SMEs. But today, adapting
advanced IT infra, SMEs are benefitting greatly by making
products exactly as per expectations besides adopting all the
right means to increase customer interaction and
satisfaction.
7. Using the latest available means to gather data
Adapting Advanced IT Infrastructure, SMEs now have the
means and reason to use IoT devices on a very large scale
given that the former helps greatly with data gathering and
making sense out of every bit of information. Had this not
been the case, technologies including Industry 4.0 and IoT
would have remained just buzzwords or of application for
larger industries.
These are just some means by which SMEs are making use
of the latest in advanced IT Infrastructure. In times to come,
there will be obvious additions given that SMEs, once
thought to represent the bottom of the barrel, are getting the
most attention from IT firms and organizations worldwide
given their potential to perform at lower costs while
maintaining quality despite tight guidelines and deadlines.
- Purushoutham M

30. S
mall, medium organizations or
even governments are looking
for a service provider that can
handle IT infrastructure more
efficiently, effectively, and there is
certainly a hollow space in this
segment. The understanding of the
infrastructure is minimal across the
industry. With the global expertise, we
understand IT infrastructure is the most
overlooked and yet key part of all the
deliverables and availability of the
cloud in all manner.
UpCenter Technologies decided to
address the infrastructure management
segment and with its deep technical
and international exposure it
understands the nuts and bolts of the IT
infrastructure. Whether it is compute,
network, storage, or cross connectivity
between DC, the company understands
the business importance. Mr. Raj
Krishnan, Director of UpCenter
Technologies, is a result-oriented and
well-rounded business and IT
executive with 20+ years of hands-on
experience. He understands the
importance of underlying infrastructure
is the key for the success of cloud and
Up
Center
Technologies
Enabling a Gateway Towards Best Technological Solutions
that has inspired him to enter IT
infrastructure management space.
A Rock-solid Foundation
A privately held company, UpCenter
Technologies Pvt Ltd., is an emerging
participant in the regional cloud and
hyperscale environment with
datacentres in India and ROW. The
teams in UpCenter come with decades
of relevant experience, which puts us
in the same league as with the market
leader. UpCenter is born to address the
Global Cloud Market with 10
datacentres across the globe.
The company focuses on private/public
cloud services alongside edge
computing, smart city solutions, IoT
solutions, AI/ML, RPA, and NOC/SOC
solutions with industry-leading
coherent and integration with some
leading technological solutions with
their IP to wrap around to provide a
holistic solution.
Vending to a variety of markets,
UpCenter has built its position in the
marketplace with cloud services as a
small to a middle market leader by
providing the IaaS, PaaS, and SaaS
solution. It has the ease of use of cloud
technology, with the feature set, power,
and flexibility of high-end custom
solutions without the associated costs
and complexities.
UpCenter strategically addresses the
pressing needs of the small to medium
enterprise, providing a scalable,
integrated, and customizable solution
that increases productivity to
unmatched levels from a single-user
environment all the way up to the
enterprise environment. UpCenter is
currently operational in India, NA, EU,
AU and SE-Asia.
Abundance of Services
• We broadly offer three major
services - Iaas, Paas, and Saas.
• Infrastructure as a Service –
Compute, Storage, Network, and
Backup.
• Platform as a Service – Linux,
Windows.
• Software as a Service – Desktop
as a Service
The Most Reliable Infrastructure Management Service Providers | 2021

31. Raj Krishnan
Director
A Trendsetting Leader
Raj Krishnan is the Director of
UpCenter Technologies. He is
experienced in executing large-scale
projects and next-generation
solutions that maximize sales and
increase market share. He offers
broad international expertise
delivering on multi-million-dollar IT
projects and innovative business
plans for high-profile private, public,
and governmental entities across
the globe.
Raj has a strong background in
digital workforce transformation, the
creation of cloud, and datacentre
services for global clients, and the
overall management of a product’s
life from conception to fruition. He
optimizes employee and stakeholder
relations driving organizational
change and performance
improvements while accelerating
revenue and profit growth. Raj
Krishnan has solid expertise in
leading high-achieving global teams,
process automation, and innovation
management.
Raj’s understanding of IT, the digital
workplace, and product
development are precious assets
that inform his decisions daily. He is
dedicated to growth, success, and
regular operational, and market
analysis. He understands that all
these factors are vital to the short-
term and long-term success of the
company. His invaluable skills and
innovative concepts will prove
essential to UpCenter as the
company grows.
“
“
“
Proper and thorough
planning is required
in terms of choosing
the right technology

32. Above are just a glimpse of the service
we offer however, there are around 80+
services that we offer in all three
combinations.
Overcoming Adversities
UpCenter being the cloud service
provider, it has multiple challenges.
Firstly, the business is capital
intensive. It needs the right mix of IT
and Non-IT to work cohesively and
choosing technology and platform is of
utmost importance for the team since
that would be the single pane of glass
where the rubber meets the road. With
its in-house expertise, it is able to
architect the infrastructure in a multi-
region and multi-continent redundant
with max scable infrastructure.
Keeping the fast-changing technology
trends, the firm is an asset-light to keep
up the phase and agility and offer cost
benefit to clients.
Since it runs and manages the
datacentre, and this is the most critical
slice of the IT infrastructure. It forms
part of the cloud eco-system and the
sudden Covid surge had a huge impact
on it, especially maintaining the critical
IT and Non-IT infrastructure. It is
completely workforce dependent with
the help of artificial intelligence,
UpCenter was able to automate most of
the tasks and could manage the critical
operations remotely. It did not stop
there, now it offers this service to other
clients to introduce AI in their DC.
Leveraging Technology
At UpCenter, it has a long vision
especially on the emerging
technologies. In the earlier decades
technology would be changing at a low
spin rate however today new trend
comes every year, and it brings new
technology that takes over the entire
industry.
The company keeps an eye on the
emerging technology and starts
working to gain expertise and business
use cases around them. So, it could be
the pioneers in offering the alpha gen
technologies to its clients with
expertise built from scratch.
Expert Advice
“As far my experience towards
building the IT Infrastructure services
this is a two edged sword building the
infrastructure and waiting for the client
to come or reaching out to clients and
getting infrastructure ready will not
work mostly, proper and through
planning is required in terms of
choosing the right technology and
always keep the redundant technology
options handy build parallelly and start
small have a good partner eco-system
to grow alongside who understand the
tech ecology and agile enough to
support you while you build your
empire,” says Raj Krishnan.
The Future of UpCenter
UpCenter would be certainly
positioning itself in the top five cloud
service providers globally. It has
multiple strategies build around that
one key factor in keeping its
organization agile to quickly adapt to
the fast-changing technology trends.
The company focuses on the future
trends and starts working towards
achieving excellence while the
technology takes the centre stage. It
would be amongst the few
organizations, which will be ready to
support new technologies right from
the word ‘go’ and emerge as the top
tier cloud service provider.
Industry Insights
The current trends for the IT
infrastructure management service
providers are very healthy and the
opportunities the company sees are
plenty. Especially post-pandemic there
is a rush to move to the cloud and the
company considers itself fortunate
enough to be in the industry that
survived the Covid-19 pandemic.
Companies at all levels understand the
need to move to the cloud and no
longer see cloud adoption as an option.
The cloud market across the globe is
still in its infant stage and the adoption
percentage is around 13% globally.
The early sign of this industry looks
very bright, and this is certainly a
sunrise sector to be watched out for the
next decades to come.