The most trusted super specialty hospitals 2021

MEDICA
Superspecialty Hospital
Touching New Heights of Excellence in Healthcare Delivery in the East
VOL. 07 | 2021 | ISSUE 03
Dr. Alok Roy
Chairman & M. D.
THE MOST
TRUSTED
SUPER
SPECIALTY
HOSPITALS 2021
Super Healthcare
Essen als for An
Ideal Super Specialty
Hospital
Health-tech
Recent Technological
Developments in the
Healthcare Space
During Covid-19

Editor’s Note
he world has witnessed tremendous
Tprogressions in various ﬁelds such as
technology, education, transportation,
infrastructure, and so on. However, with growth in
technology, there also has been the rise of serious life-
threatening diseases, which are challenging humanity
and health at large.
Every now and then, new diseases are emerging and
endangering lives. Additionally, due to unhealthy
lifestyle choices and eating habits, many people are
suffering from chronic ailments. As such, people want a
saviour who can help them to tackle with these difﬁcult
health crises. There has been a growth in the demand
of excellent healthcare providers. This is where the
most trusted super specialty hospitals step in.
The prominent super specialty hospitals of India follow
a patient-centric approach. They prioritize the patient’s
comfort and convenience and treat them with utmost
care. These hospitals try to make the patient’s
experience as seamless as possible, right from the
stage of booking an appointment, to discharge.
These super specialty hospitals are guided by able
leaders, who assist the management to take timely and
THE HERALDS OF
LIFE, HEALTH,
AND WELL-BEING

correct decisions. They also focus on making the
hospital management and all other departments
efficient and more productive.
Another factor that these leading super specialty
hospitals focus on is the implementation of top-notch
cutting-edge technology. This revolutionizes
healthcare and treatment procedures, while making the
entire process affordable, fast, and risk-free. These
renowned hospitals not only confine the usage of
advanced technology to medical facilities, but also
ensure that other departments such as data
management, patient safety, and so on can equally
avail of these resources.
Prioritizing the patients’ needs, these hospitals
maintain a transparent pricing structure. As a result,
patients develop more faith on these hospitals and
become more confident about selecting the hospital
for treatment.
With the objective of seamless functioning, these top
super specialty hospitals ensure smooth
communication and coordination between various
departments. This way, they make way for a stress-free
experience for the patients at every stage of their
treatment. They develop efficient care paths for even
the most common health conditions.
These super specialty hospitals are agents of change
in the field of healthcare. They are transforming the
entire healthcare system with their innovative
treatment procedures, advanced technology, and their
dedication towards the patients.
Hence, in this issue of Insights Success, we present to
you some of the most promising super specialty
hospitals, which are changing the face of healthcare,
while bringing a smile on the faces of the patients.
Ananda Kamal Das
ananda@insightssuccess.com

Medica Superspecialty Hospital
08
Cover
Story
C
O
N
T
E
N
T
S

Kovai Medical Center & Hospital
Providing Excellent Quality Medical Care and
Services to Patients in a Family Focused Environment
Columbia Asia Hospitals
Achieving Excellence in Healthcare
Operations through Dedication
and Innovation
16 22
32
A r t i c l e s
RG Stone Urology & Laparoscopy Hospital
Embracing Technology and Innovation in Healthcare Delivery
Health-Tech
Recent Technological Developments
in the Healthcare Space
during Covid-19
28
Super Healthcare
Essentials for An Ideal Super
Specialty Hospital
18

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Editor-in-Chief Sumita Sarkar
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Management Brief
Hospital Name
Dr. Naveen Thomas
Director and CEO
Kovai Medical Center
& Hospital
kmchhospitals.com
Dr. Nandakumar Jairam
CEO, Chairman, and
Group Medical Director
MEDICA Superspecialty
Hospital
www.medicahospitals.in
Columbia Asia Hospitals
columbiaindiahospitals.com
Dr Nalla G Palaniswami
Chairman
Dr Arun N Palaniswami
Executive Director
BBH is a 340-bed multispeciality hospital that embodies
quality with compassion and is governed by Christian Medical
College (CMC), Vellore
Columbia Asia is a Center of Excellence in the medical sphere,
specialising in all medical fortes right from cardiology to
oncology, from neurology to urology, and gastroenterology to
orthopaedics
KMCH is a health care provider of western approach with an
Indian touch
MEDICA constantly focuses on upgrading its systems and
infrastructure to keep on delivering the best possible care
BBH
www.bbh.org.in
Dr. Alok Roy
Chairman & M. D
RG Stone Urology &
Laparoscopy Hospital
www.rghospitals.com
RG Stone holds the capability to oﬀer the most advanced
treatments available
Late Dr. Bhim Sen Bansal
Founder
THE
MOST TRUSTED
SUPER SPECIALTY
HOSPITALS 2021

MEDICA
Superspecialty Hospital
We Have Always
Focused On Creating
A Safe Hospital
That Treats Every Patient
With Equal Care
And Dedication
“
“
THE
MOST TRUSTED
SUPER SPECIALTY
HOSPITALS 2021

Dr. Alok Roy
Chairman & Managing Director
COVER
S ORY

The leading super specialty hospitals of India
provide specialized services to the patients. During
these challenging times of the pandemic, these
hospitals leave no stone unturned to ensure that the patients
are provided with the best healthcare and treatment
facilities. These hospitals serve the patients with the utmost
care and dedication. At the same time, these also help the
doctors and other healthcare professionals to fully develop
their individual talents.
One such noteworthy super specialty hospital which has
earned a stellar reputation for delivering the ﬁnest
healthcare services is none other than Medica
Superspecialty Hospital (MSH). Medica began its journey
in 2006 with a group of like-minded individuals coming
together to give shape to their dream of building a
healthcare chain in eastern India that would bring world-
class tertiary care to the masses at a price aﬀordable to all.
Today, the Medica Group of hospitals is one of the fastest
Our Mission To Deliver
Excellent Clinical
Outcome With
Superior Patient Care
“
“

growing healthcare chains in Eastern India, with hospitals
in West Bengal, Jharkhand, Assam, and Odisha. Medica
Superspecialty Hospital at Kolkata is one of the premier
hospitals of the country and the flagship of the Medica
Group. After starting its journey with the Medica North
Bengal Clinic in Siliguri West Bengal, the group opened the
doors of Medica Superspecialty Hospital, Kolkata in 2010
addressing the void in tertiary healthcare in the East.
It is the largest centre for ECMO patients in Asia and runs
the largest dialysis set up in India with over 5000 dialysis a
month. MSH also runs one of the most successful kidney
transplant programs of the country. It also supervises
dedicated superspecialty institutes in cardiac surgery &
cardiology, neurosurgery, orthopedics and joint
replacement, GI & general surgery, ENT, breast diseases,
and critical care.
Insightful Leadership
Medica Hospitals has achieved several milestones under the
fervent leadership of Dr. Alok Roy, the Chairman and
Managing Director. He is the source of vision, philosophy,
and direction behind the hospital. His knowledge and
expertise in healthcare project management and business
appreciation, coupled with his brilliant communication
skills and dynamic leadership, have always put the
organizations he has been associated with on the national
and global healthcare scene.
His experience of over 25 years has helped him to evolve
into a reputed hospital management specialist. At present,
besides Medica Group of Hospitals, Dr. Alok Roy is also
helming as Chair, FICCI, Health Services Committee. He
had the pleasure to serve as the President (a first ever from
the healthcare industry) of the prestigious Bengal Chamber
of Commerce and Industry (BCCI) a 150-year-old
institution.
Dr. Alok’s experience of over 25 years has guided him to
evolve into a hospital management specialist, who is
willing to address the need for affordable yet quality
healthcare in India. “Today at Medica Group of Hospitals
and our flagship Medica Superspecialty Hospital in
Kolkata, we provide integrated solutions on the entire
spectrum of healthcare delivery”, states Dr. Alok.
Bringing Forth a Plethora of Services
Medica Hospitals has contributed majorly to the
community’s welfare through various CSR projects,
KARMA – Kolkata Accident Response and Medical
Assistance (a tie-up with the Kolkata Police for the safe
transport of road traffic accident victims), Caddies’ Welfare
Scheme, and tie-ups with rotaries for life-saving heart
surgeries, being some of them. It has introduced schemes
such as Medica Flying Doctors (senior doctors travelling to
remote locations to see patients), HOPE for elderly parents
of NRIs with no support in Kolkata, and virtual consultation
clinic (for online consultation) to make healthcare more
accessible.
The hospital started its home care services with the
intention of reaching healthcare where it is needed most.
Elderly people find it difficult to make constant treks to
hospitals, yet their health needs constant monitoring. For
chronic patients, repeated hospital admissions can be a huge
drain on their resources. Starting from health assistants to
on-call doctors and nurses, diagnostic facilities and home
hospital set up, home care caters to all kinds of medical
needs of its members.

Embracing Efficiency to Deliver Better Results
Medica Hospitals is currently absolutely focused on
working closely with the government in mitigating the
COVID pandemic. It is the primary concern of its doctors,
nurses, and the entire management. The hospital is
managing both COVID patients and treating the terminally
ill patients with equal care. It is strategically trying to
manage its existing resources while increasing efficiencies
as it keeps on adding capacities to support the government’s
initiative to add up more beds. Once the hospital overcomes
the pandemic tide, it will help in restoring some semblance
to its regular treatments at its
buzzing OPDs like before.
Implementing Technology and
Innovation to Ensure Better
Operations
Medica Hospitals believes that
digital technology is touching the
lives of every human being today in
one way or other. AI and Internet of
Medical Things (IoMT) today is
addressing some of the key
challenges like accessibility and
affordability. “Every patient who
comes for treatment expects the best
out of us and we as caregivers
always strive for excellence yet keep
it affordable”, says Dr. Alok.
The hospital is focused on upskilling
of resources as to operate the best instruments it needs
skilled technicians. “We are lucky that our resources think
alike, and all our specialists feel that way and have a
common goal of exceptional patient care. That is very
fundamental and inherent to our growth. Unless we
innovate, we cannot provide best treatment”, opines Dr.
Alok. He believes that innovation does not always
necessarily mean procuring a new machine or create a new
process; it entails how one handles a circumstance which
could be behavioral, handling inter-personal relationships,
Our Vision Is To
Bring The Best In
Healthcare To
Eastern India
“
“

maintaining professional ethics, increase efficiency, and
create differentiation.
Overcoming Challenges with a Game Face
The management and staff of Medica Hospitals do not
dwell upon challenges, but any infrastructure so huge needs
humungous effort and dedication. The hospital is glad that
the entire team has channelized its endeavor to set up one of
the best hospitals in Eastern India. From there, the hospital
has only grown and has never looked back at the speed
bumps.
Tackling the Pandemic with Dedication
During the pandemic, Medica Hospitals had been
administering the precious vial of life (vaccine) through
pre-registered appointments 24x7. To bridge the digital
divide, the hospital permitted walk-ins, in case one did not
have a smartphone or access to data. Its system is flexible to
ensure everyone from 45 years and above besides frontline
workers to be vaccinated. Besides that, Medica Hospitals
had also been advocating the need for vaccination for every
age group and awaiting the vaccine to inoculate every
single citizen in the city.
Medica Hospitals invested in its people; as a mark of
respect for frontline workers, it did not carry out any salary
cuts, but the top management took it upon them to take the
hit and maintain stability in the system. With patient inflow
at below par beyond COVID and OPDs being non-
operational, it was time for senior management to step up
and lead by example. The hospital built expertise during
this time.
We Focus On
Maintaining Transparency
In A Safety-first
Environment Among Both
Our Patients And Staff
“
“

The hospital had successfully changed the internal layouts
of the hospital almost a year ago. It focused on creating a
safe hospital that treats both non-COVID and COVID
patients equally well while following stringent infection
control measures. The processes in the hospital like hand
washing, sanitization, air circulation system and other
safety protocols have come to the forefront now and shall
remain so.
Words of Knowledge
While advising the up and coming doctors, Dr. Alok Roy
states, “My only advice to them would be that once you
wear the white coat you are no less than a uniformed soldier
guarding the borders”. He suggests them that their ﬁrst and
utmost priority must be the patients and to ensure their
well-being and to repay the belief that their kin has
entrusted on them by doing their very best. Dr. Alok
believes that doctors are the biggest gift to society, and the
emerging doctors are the torch bearers of the ethics.
“Believe and trust your instincts and when in doubt reach
out to the seniors keeping aside any ego as you are
protecting someone’s life”, he further adds.
Future Footsteps
Medica Hospitals has been constantly on the expansion
mode over the last few years. It has not limited itself to only
Eastern India, but expanded to Nepal, Bhutan, Bangladesh,
Myanmar, and had the plans of going to Cambodia until
COVID’s arrival in 2020. The hospital has opened its
second unit in Odisha, and the work on its cancer hospital
in Kolkata is also undergoing in full swing.
With businesses seeking to metamorphose, accelerating
digital enablement has become a strategic priority. Going
forward, Medica Hospitals will rely and invest on
technology, tele-consultations, and digital way of
operations. It will ensure that healthcare is accessible to all
and thorough insurance cover is very important for
sustainable treatment. The hospital will emphasize on
paying special attention on strengthening last-mile delivery
in healthcare services. Team Medica believes that these
steps together will lay the foundation for sustained growth,
expansion plans, and opening of opportunities for private
investment.
Advanced, Ethical,
And Aﬀordable Healthcare
Are The Three Pillars
On Which We Have Built
Our Foundation
“
“

Asuper specialty hospital is a location that everyone
of us has visited, even before becoming a doctor;
we were welcomed as small children. Isn't it true
that the most crucial necessity in a human population is a
hospital? A super speciality hospital is one that specialises
in treating certain ailments. The quality and safety rules
adhere to the National Certification Board for Hospitals and
Healthcare Providers' accreditation criteria (NABH). The
NABH standards have been approved by the International
Society for Quality in Healthcare (ISQua), indicating that
they are compliant with worldwide benchmarks. ISQua has
given accreditation to hospitals in 11 countries thus far.
India is the 12th country to join this club.
The following are the essential prerequisites for a super
speciality hospital:
Building:
A) Location:
• The structure should be near a crowded area and easily
accessible, especially during an emergency.
• The space should be spacious enough to accommodate all
of the necessary amenities.
B) Permits:
• The legal requirements for licences and NOCs should be
followed to the letter.
• Permissions for land, construction, water, fire, electricity,
waste disposal, and other municipal permits should be
renewed on a regular basis from local authorities.
C) Sewerage and Sanitation:
• A well-planned sewage system and biomedical and other
waste disposal for a clean environment.
Advisors and Consultants:
A) Finances:
• A large sum of money is invested in the construction of a
super speciality hospital, which is best managed by an
experienced financial adviser.
B) Engineers and Architects:
• Professionals will plan safe and robust building and
facility designs.
• Staff rooms, washrooms, inpatient, and outpatient
divisions, as well as potential facility additions, should all
be planned.
JULY 2021 | 18 | www.insightssuccess.in

Essentials
for An
IdealSuper
Specialty
Hospital
Super Healthcare

C) Electricity:
• The ongoing operation of a super speciality hospital
needs a 24-hour electric supply.
D) Water supply and plumbing:
• A super specialty hospital's operation requires adequate
supplies as well as authorization for continuous water
supply.
• To maintain a sanitary environment, well-planned and
high-quality plumbing is required.
E) Fire:
• The safety of the patients and the staff is the responsibility
of the hospital authorities and hence a fire NOC is
indispensable
• Thorough measures for fire prevention and control should
be taken
Infrastructure:
A) Medical Equipments:
• Another mammoth task is the procurement of authentic
and reliable medical equipments for operation theatres,
laboratories, and inpatient department from certified
manufacturers
• Usually, having a single vendor helps cut down the costs
B) Rooms:
• Diagnostic rooms, consulting rooms, waiting spaces, and
patient rooms must all have the necessary furniture and
accessories.
C) Pharmacy:
• A centrally located and well-equipped pharmacy is a must.
• A 24-hour supply of authentic and adequate medicines
should be ensured.
Interiors:
A) Reception and Waiting area:
• A welcoming and comforting atmosphere to greet the
patient and family members and ease them mentally is
essential.
• Appropriate surfaces, flooring, ceilings should be put in
place to avoid dirt attracting corners.
B) Rooms:
• All patient rooms, consultation rooms, and labs should be
arranged to allow for plenty of natural light.
• A glimpse of nature or picture murals of natural scenes are
both soothing to the psyche and effective stress relievers.
Staff
A) Consultants:
• A well qualified panel of doctors brings name and patient
inflow to the hospital.
• Legally licensed professionals help build reputation
B) Resident medial officers:
• In order to care for in-patients and emergencies, a super
speciality hospital requires doctors to be available 24 hours
a day, seven days a week.
• Medical officers who are licenced to practise medicine and
have sufficient expertise handling patients on behalf of
consultants are required.
C) Nursing staff:
• Half the fight is won with a well-researched case history.
A well-trained nursing staff helps the patient feel at ease
and responds to all of their requirements, which is
especially important for those who are admitted to the
hospital.
D) Technicians:
• It is very important to have technicians in the lab,
operation theatres, diagnostic rooms who are licensed,
professional and skilful.
The making of a super specialty hospital is a huge
responsibility, but is a lucrative business opportunity as
well, in demand by patients as well as consultants. With a
drop in the number of general practitioners and increased
use of emergency facilities, numerous super specialty
hospitals are mushrooming all over the country. A good
design for a hospital is one that integrates functional
requirements keeping in mind human needs. A super
specialty hospital should be thoroughly equipped yet should
make a patient feel at home with warm aesthetics and
compassionate personnel.

The leading super specialty
hospitals in India always put
their patients first. They
deliver compassionate care and are
committed towards achieving
excellence in their endeavors. These
hospitals foster a culture of innovation;
they are ready to take risks in order to
take medical science to new heights.
One such prominent super specialty
hospital which is transforming lives,
while nurturing innovation in medical
science and healthcare is none other
than Kovai Medical Center &
Hospital (KMCH). It has been
offering relentless services over the
past 30 years, which has taken
healthcare to the most modern levels in
the region catering to urban and rural
population.
In an interview with Insights Success,
team KMCH shares about its journey,
its various services, the various
challenges that it has faced, its mission
and vision, and its future plans.
Following are the highlights of the
interview:
Enlighten us with the journey of
your hospital so far.
Kovai Medical Center & Hospital
Providing Excellent Quality Medical Care and Services to Patients
in a Family Focused Environment
The Most Trusted Super Specialty Hospitals-2021
Dr Nalla G Palaniswami
Kovai Medical Center & Hospital is
India's second oldest corporate
hospital. It was founded in 1986 and
opened its doors in 1990. It has grown
from a 250-bed hospital to a 25-acre
campus with a 1000 bed multi-
specialty hospital and a 600-bed
medical college.
It is a multiorgan transplant center and
is currently India's fourth largest
kidney transplant unit. It provides the
latest in ICU care, cardiac care, neuro
& neurosurgical care, orthopedics,
interventional radiology, cancer care
and robotic surgery.
Give a detailed summary of the key
personality(s) life before and after
their entry into the healthcare space.
The Hospital is founded by NRIs and
led by Dr Nalla G Palaniswami who
was a practicing physician in USA who
decided to try and bring the latest in
healthcare back to India. They raised
money from family, friends and other
NRIs to form a corporate hospital.
The first years were very tough and
additional rights issue was required to
stabilize the finances. Despite many
trials and tribulations early in the
hospital formation in the 1990's it grew
from strength to strength and now is a
national leader in the healthcare space
and doing leading edge care. Growth
and development has been a
continuous focus for delivering more

“
We aim to improve the health
and well being of the community
by providing world class
patient care, education,
and training
Dr Arun N Palaniswami
“

and more services and specialized care
bringing international levels of
excellence to local people.
Kindly talk about different care
packages and services offered by
your hospital.
We are a multi-specialty hospital which
has almost every service. In organ
transplant we do kidney, liver, heart,
bone marrow, pancreas, and lung
transplant. We are a large tertiary ICU
set up with Specialized Neurology and
neurosurgery units. We are a large
cardiac and STEMI research center. We
are well known interventional
radiology center. We have a large
tertiary Obstetrics & Gynaecology and
Fetal medicine department as well. Our
Cancer center is growing and we are
expanding into genetics.
What is the vision and mission of
your hospital?
The vision of the hospital is to bring
the latest in healthcare available in the
world and make it available to Indians.
With additional goal is to create a long-
standing institution which will sustain
innovative healthcare and build the
next generation of doctors.
What kind of challenges has your
hospital and its team faced at the
time of its inception?
The 1990s were a tough time to start
hospitals. Although common now, only
50 % of corporate hospitals survived in
those years. The financial situation was
very tough. Patient population had very
low spending capacity especially in a
tier two city. The supply chain was
poor. Companies often would only
supply older model equipment. Like in
most places in India, a referral cut
business was in practice.
By focusing on patient care and quality
and ethical practice of medicine, we
grew despite these challenges, and we
laid the base for sustainable success.
How the technological advancements
and innovation in the healthcare
space has influenced your hospital's
daily operations?
Although we are financially
disciplined, our goal was to bring
western standards of healthcare to
India. We invested wherever we could
in technology we could bring to the
common man, even in the early days.
We quickly realized:
(1) The Indian patients also wanted the
best in healthcare and with our
diaspora, they are very knowledgeable.
(2) The doctors were motivated and
would excel if we invested in them.
Even in 1990, we were using
computers for operations. We were
TCS's very first domestic clients back
then. Technology should be viewed
through the prism of developing long
term better patient care. It may take a
while, but the investments are worth it.
That is our 30-year belief.
What advice would you like to give
to the young doctors and healthcare
enthusiasts who are stepping into the
medical business?
(1) Always continue to develop.
(2) Stick to your core values, if you do
good service patients will come.
(3) Patience and a long view are
required for sustained success. Rarely
it will happen overnight. How can you
learn if you have never failed?
What does the future look like for
your hospital in terms of growth and
expansion?
Our goal is continued growth and to
become an international healthcare
institution. Our medical college is one
of the paths, we see to grow on the
academic and research and
development side of healthcare. It is in
its second year of operation. We plan to
grow it and break the top 30 ranks of
medical colleges in India.
We plan to grow and develop the main
center to even higher levels. We plan to
add more centers and ultimately
become more than just a group of
hospitals but a healthcare network.
We all know the Covid-19 pandemic
has created a lot of workloads for the
caregivers and ancillary healthcare
service providers. But what
problems your hospital has faced
specifically in this ongoing
pandemic?
With the advent of our newly medical
college on the same campus but only
its second year of operation, we had
more infrastructure capacity to handle
more patients, but we did not have
enough doctors, nursing, and
paramedical staff. We were forced to
push our staff to handle higher number
of patients because the alternative for
these patients were worse.
Our staff performed under tremendous
pressure, and I am very proud of them,
but there were still many people we
had to turn down because we could not
accommodate them. We have the
ability to handle highly complex
COVID cases and we are an ECMO
center. We even created specialized
Obstetrics & Gynaecology, paediatric,
dialysis and post-transplant COVID
units. We still had to turn down many
calls for young sick patients in 30's and
40's.

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Recent
Technological
Developments
in the
Healthcare
Space
During Covid-19

O
ne of the major challenges faced by the healthcare
system today is to engage digitally with every
patient globally at any time and any place, so that
they stay safe and healthy. They also have to ensure that
people do not get infected by covid-19 and are also able to
manage other chronic conditions. This is where digital
health ecosystems are playing an important role.
Healthcare systems were already evolving at quite a rapid
pace; however, the covid-19 crisis has accelerated this
procedure. Digital technology has upgraded while adopting
numerous features which would help it to tackle the
pandemic.
During the pandemic, many countries have started using
digital technology into government-coordinated
containment processes which include testing and contact
tracing, which has helped in reducing covid-19 infections.
Health-Tech

Let’s take a look further at how digital technologies are
continuously supporting the global effort to curb the spread
of the covid-19 virus:
• Telemedicine: Telemedicine has acted as an effective tool
to control the spread of covid-19. Hospitals and healthcare
organizations are using virtual platforms such as video
conferencing and digital monitoring to treat the patients and
to reduce the exposure to coronavirus. Proper
implementation of virtual care can increase healthcare
access, but can also bring along the risks of misdiagnosis,
privacy breaches, and so on.
Although the pandemic has introduced tremendous
hardships to the people, but it has also shown that it is
essential to use technology to make healthcare accessible to
everyone. Digital technology can assist right from an early
stage and healthcare professionals can diagnose a disease
earlier or even help patients with chronic diseases to take
proper care of their condition.
• AI in Diagnostics: Artificial Intelligence (AI) has also
played a key role in facilitating rapid diagnosis and risk
prediction of covid-19. For example, China used a cloud-
based AI-assisted CT service to detect covid-19 pneumonia
in patients. As per reports, CT images can be processed in
seconds by this technology. It further helps in differentiating
covid-19 from other lung-related diseases and speeds up the
diagnostic process manifolds.
Moreover, a renowned healthcare tech leader has introduced
an AI-enabled digital stethoscope and software to diagnose
respiratory conditions. This has helped the researchers at
the American Hospital in Dubai to build a reference library
of clean audio files for the covid-19 disease.
• 3D Printing: The coronavirus crisis saw a rise in the
volume of patients along with the lack of personal
protective equipment (PPE). This created a high risk of
contracting covid-19. PPE include facemasks, eye
protection, gloves, and clothing. There was also shortage of
covid-19 testing swabs and kits, respirators, and ventilators
in many hospitals. This crisis has been handled tactfully by
leading companies which have used 3D printing technology
to churn out PPE such as face shields for healthcare
workers. Some companies have also collaborated to build
air-pressured ventilators.
• Contact Tracking Apps: Different contact tracking apps
and migration apps are used through mobile phones to
collect real-time data on the location of people. This data
helps in the creation of machine learning models to forecast
the transmission of SARS-CoV-2 and to guide border
checks and surveillance.
However, contact tracing applications have their own
bundle of shortcomings. Authorities have raised privacy
concerns regarding these apps because some hospitals need
to store user data on central servers, which may lead to the
chances of the information being misused.
• Robotics: Robotics has found its footing in the healthcare
industry and is playing an essential part during the
pandemic. Robots are used nowadays to handle multiple
different scenarios and in assisting and amplifying human
efforts to achieve better results. Hospitals can use robotics
for disinfection, medicine and food delivery, and vital signs
monitoring. This would help the hospital authority to
significantly reduce the risk of infection among personnel.
• Digitalization: The challenging times of covid-19 have
led to staffing shortages and recruitment has also become a
major challenge. Leading primary source verification (PSV)
solutions are accessing their database to scout job-seeking,
verified healthcare staff, who can provide their services
with sheer dedication.
Additionally, there are many blockchain-enabled platforms,
which assist in early detection of epidemics, fast-tracking
drug trials, and impact management of outbreaks and
treatment. This technology has helped in achieving success
in supply chain management; similarly, it can also help in
tracking and tracing medical supply chains.
The pandemic has definitely introduced several challenges
for the healthcare sector. However, the massive
technological developments are playing an essential part to
simplify diagnosis and treatment procedures and are also
upgrading healthcare as a whole. This will upgrade
healthcare practices and lead us to a safe haven of
healthcare excellence.
- Ananda Kamal Das

RG
Stone
Urology & Laparoscopy Hospital
Laparoscopy is assuming massive importance in
urology with kidney stone problems on the rise
every year. According to a research, about 12% of
the Indian population is affected by renal stone formation.
Other urinary tract diseases are also on the rise, prompting
doctors to provide the best possible treatment and care.
One such hospital is RG Stone Urology & Laparoscopy
Hospital. It is India’s first and only Super Specialty
Institute that has spread its wings wide since its inception
with 14 centres across the country today in Delhi,
Mumbai, Faridabad, Goa, Ludhiana, Chennai, Kolkata,
and many more to come.
RG Stone Urology & Laparoscopy Hospital pioneered the
concept of complete quality urological care under a single
roof at Khar, Mumbai in 1987, under its founder Late Dr.
Bhim Sen Bansal. This was a giant step in urological care
in India. With the anniversary clock at 35, RG Stone has
had an inspirational journey in delivering efficient care to
patients with the help of a dedicated and proficient team of
professionals. Patient satisfaction has always been in the
DNA of RG Stone team.
RG has undertaken more than 6,50,000 successful
procedures for patients from India and abroad including
Lithotripsy for kidney stones; Laparoscopy for gall stones,
hernia, appendicitis, urological tumors, ovarian cysts,
uterine fibroids, uterus/ovary removal, etc; Endoscopy for
stones etc; Laser Surgery for prostate and urinary stones;
and Stapler Haemorrhoidectomy for piles. RG has
performed over 30,000 laser prostatectomies alone.
Recently, the Faridabad branch of the hospital did an
outstanding job in successfully removing 101 ureteric
stones through surgery. Dr Praveen Pushkar, Dr Amit Garg
and their team treated a 45-year-old male patient by
removing the stones through Ureterorenoscopy procedure.
Let us dive deep into the services, treatments and care that
RG Stone Urology & Laparoscopy Hospital has to offer.
Care Packages and Services Offered:
Urology - Urinary/kidney stone, enlarged prostate (BPH),
kidney cancer, prostate cancer, urinary bladder cancer,
ureteral stricture, urethral stricture, erectile dysfunction,
male infertility, urinary incontinence.
Minimal invasive surgery -Gall bladder stone, hernia
repair, piles, bariatric surgery, appendicitis, fistula, fissure
repair.
Laparoscopic Gynaecology– Uterine Fibroids, Ovarian
Cysts, Ectopic Pregnancy, uterine polyps, Infertility
Uterine Prolapse
Female Urology - Female Urinary Incontinence,
Vesicovaginal Fistula, Overactive Bladder, Post Delivery
Urinary Problems, Interstitial Cystitis, Voiding Difficulty,
Urinary Tract Infections, Painful Bladder Syndrome,
Neurogenic Bladder, Female Sexual Dysfunction
Vision
To evolve into a global player in integrated healthcare
service for the better management of health of the
individual and the community at large.
Mission
To make this vision a reality:
Keeping the patient’s needs at the forefront of all the
considerations
Adhering to international standards of healthcare
management
Saving and enriching lives
Fostering culture of constant research, innovation and
expansion of medical service
Embracing Technology and Innovation in the Delivery of Healthcare

Attracting the best team of medical practitioners in the
industry
Enthusing the staff and personnel to render cheerful
assistance, courteous understanding and dedicated
commitment to patients
Values
Patient’s well-being
Adopt and encourage ethical practices
Comply with all applicable laws and regulations
Provide a safe and comfortable working environment to
employees and associates
Embrace technology and innovation in the delivery of
healthcare
Provide socially responsible and safe healthcare
Challenges faced at the Time of Inception
In order to make it the leader in its
field, RG Stone and Laparoscopy
Hospital worked really hard to provide
the best treatment and care for patients.
The management of the hospital states
that history never looks like history
when you are living through it. “As we
look back and analyze the past three
and a half decades, we realize that RG
Stone Urology & Laparoscopy Hospital
is one such story. Three-Generations
worked together to bring out cure with
utmost care through all latest treatment
modalities”.
RG is an example of a dream-cum-true.
It started way back in 1987 as a small
stone clinic and today its presence is
PAN-India. RGs vision since beginning
was minimal bleeding in patients, no
blood transfusion, and no long stays in
hospitals. Minimal Access Surgery,
presently the gold standard for most
surgeries is a safer procedure for high-risk patients with
diabetes, hypertension, or even heart problems.
Technological Advancements and Innovation in the
Healthcare Space
Health is the prime concern for all individuals of all ages.
The healthcare system of India has seen a paradigm shift
in last few decades. Way back in 1921, healthcare delivery
was not even given a thought. And today in 2021, there are
diagnostic centres, nursing homes, hospitals, health clubs,
health centres, dispensaries, 24-hour pharmacies, blood
banks, and what not! The healthcare system in India has
notched up several significant achievements over last few
years. The modalities of treatment of various disorders like
kidney stones have also improved remarkably.
RG Stone's 35-year journey has been a witness to the
rapidly evolving techniques in the treatment of urinary
stones. These have been treated both medically and
surgically for many centuries. The size of stone influences
the passage of stone. The use of medicines to speed the
passage of kidney stones is normally the measure adopted

for small-sized stones. Surgical management is often the
choice when the functions of kidney need to be preserved.
The oldest surgery performed for urinary stone was
perineal lithotomy (open surgery for stone in urethra) in
12th century and pyelolithotomy (open surgery for stone in
kidney) in 1879. The trend continued for many centuries.
But 1976 was the year which saw the advent of PCNL
(Percutaneous Nephrolithotomy). This operation reduced
the need for open surgery, which is now reserved for
exceptional indications. PCNL is now a choice of
treatment for large or complicated stones or stones that
cannot be extracted with other procedures.
Within the span of eight years, in 1984, advancement was
made, and Extracorporeal Shock Wave Lithotripsy
(ESWL) was introduced. This was a major innovation,
perhaps one of the most significant medical advancements
of the century. ESWL is currently used in the treatment of
uncomplicated small stones located in the kidney and
upper ureter, with less stone mass. Ureteroscopic stone
removal (URS) was the next achievement for the treatment
of kidney stones. It is a very safe procedure in experienced
hands. No incision is required for this procedure. The only
limitation of this procedure till some time back was the
rigidity of the scope which could reach only up to the
upper part of ureter. But this limitation was eliminated
when flexible ureteroscopes were invented, which could
easily access stones anywhere in the entire urinary tract.
Flexible URS is also termed Retrograde Intra Renal
Surgery (RIRS). It is the most popular modality of
treatment of urinary stones.
Advice for Healthcare Enthusiasts
Healthcare is one of India’s largest sectors, both in terms
of revenue and employment. Hospitals are now coming up
as an industry. Government policies have resulted in
aggregate foreign investments into Indian hospitals, more
so that India is invariably identified as one of the most
attractive long-term investment locations. The hospital
sector has seen the trend changer pace from being Multi-
Specialty to Multi-Super Specialty to Super Specialty to
Super Super Specialty. Also, to mention here, when the
dark clouds of recession were looming over the economy,
the financial performance of the healthcare sector showed
growth. This is the only sector which is recession-proof.
All new medical ventures have huge potential to grow.
Future of the Hospital in terms of Growth and
Expansion
The medical technologies are evolving at a very fast pace.
RG Stone is a witness to this since last 35 years. It has
treated over 6,50,000 patients from India and abroad. The
potential for India to become the hub for medical tourism
is huge. India has a share of 2% of global health tourism.
During 1990s, the Indian healthcare industry grew at 16%
annual rate. By 20225 Indian healthcare sector is projected
to grow exponentially. The Indian healthcare industry is
expected to cross United States by 2050.
Super specialty hospitals are those healthcare institutions
which are exclusively and primarily engaged in the
treatment of all medical problems related to the single
system of the body such as urology. These chains are cost
effective, cheaper, and they provide all possible modes of
treatment under one roof, which is manageable by the
owner and affordable by patients. One such super
specialty hospital is RG Stone Urology and Laparoscopy
Hospital, which has pioneered the concept of complete
quality urological care under a single roof. With 14 centres
across the country, RG Stone is the largest chain of
urology centres in India.
RG Stone Urology & Laparoscopy
Hospital aims to evolve into a
global player in integrated
healthcare service for the better
management of health of the
individual and the community
at large
“
“
The Most Trusted Super Specialty Hospitals-2021

The most trusted super specialty hospitals 2021

The most trusted super specialty hospitals 2021

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