1. Curriculum vitae
Personal
information
First name(s)
Surname(s)
Sharif Massouh
Address(es) Dafna Doha,Qatar
Telephone(s) Mobile:00 974 5557 53 67
E-mail masooh1@hotmail.com
Nationality Syrian
Date of birth 24 October1980
Gender Male
PERSONAL
SUMMARY A Reliable &talentedmulti-skilledcertified TouristGuide,TourismInspector
and Translatorwiththe abilityto TrainTouristGuides, translate written
documentsfrom complex toasimplifiedandeasytounderstandlanguage to a
hotel classificationInspection.Iama quicklearnerwhocan absorb andexecute
newideas, communicate clearly&effectivelywithpeople fromall social and
professionalbackgrounds,Well-mannered,dealingwithall multicultural
people.Flexible inthe abilitytoadaptto challengeswhentheyarise &at the
same time remainingaware of professionalroles&boundaries.Wouldliketo
workas a touristguide trainerfora successful andambitiouscompanythat
offersgreatopportunitiesforcareerdevelopmentandprogression.
Work
experience
Occupationheld
Name of
Employer
Date
Tourism Coordinator
Qatar TourismAuthority,Doha,Qatar
2013 to date
Main activities
and
responsibilities
 Project development:
1. Developing new strategies for tourismsitesin Qatar (Al Zubarah, Zakreet,
etc.)
2. Developing new tourist guide programs
 Handlingthe hotelsMysteryGuestshopperprogram, whichaimstoclarifyand
shed light on the sustainability and performance of the local services and
hospitality towards the customers by the hotels in Qatar.
 Organizing with a team, UNWTO (United Nations World Tourism
Organization) Coursesthroughoutthe yearforoutsideparticipantsinaddition
to local Qatari’s, tackling issues facing the Tourism Industry and on how to
boost the economy with new tourism projects.
 Experimenting new tourism products (Camel riding, Shark whale Diving,
exploringnewLandmarks) tolure investorsandtouriststo visitnew sitesand
explore Qatar.
 Giving advice on how to improve tourism in Qatar due to my previous
experiences as a tourist guide.

2. 2
 Meeting with the Hotel’s General Managers in Qatar, and giving them a
feedback on the new regulations of the tourism industry,from new circulars,
and new regulations, to seeing what their demands are to help in improving
their level of service and trying to help in any way possible.
 Translating Circulars and letters to ministries and Hotel establishments,
Transactions, Job Descriptions, new Qatari Tourism By Law and Regulations,
regulations for People with special Needs and Instant Translation, etc..
 The responsibility of carrying out hotel and theme park inspections, and
making sure that they are following the requirements of the Qatari law, and
issuing the license to operate.
 HandlingProjectswhichare inconnectionwiththe EidHolidays,likeorganizing
Activitiesin Malls and insuring the safety of the games and shows at these
celebrations, which takes place on a yearly bases.
 Training tourist guides.
Occupationheld
Name of
Employer
Leader of Tourist Guides
Sheikh Faisal Museum, Shahania, Qatar
Date 2012-2013
Main activities
and
responsibilities
 Trainingothertour guidesinthe museum
 LeadingVIPguestsof the Sheikh
 Beingresponsible forall the piecesof historyinsidethe historical building
 TranslatingfromEnglishtoArabicand vice-versaif needed
 Supportthe work of the manager
 Reorganize andrenew the partsof the temporaryexhibitions
 Organizingregularmeetingsforthe tourguides
 Findingwaystoattract new visitorsforthe museum
 Customerservice
Occupationheld
Name of
Employer
Date
Main activities
and
responsibilities
EnglishTourist Guide
Trans-AsiaTravel &Tourism, Damascus,Syria
2008 - 2011
 Carryingout historical tourswithdifferentnationalities(Italian,Hungarian,American,
British,Japanese,Romanian, etc.) throughoutthe country
 Explainingthe heritageandhistoryof Syria
 Implementingtours,directingall aspectsof the tourfromairport- hotel- driver-
restaurants- visas,etc.
 Providingthe Touroperatorandgovernment withthe requiredreportsof the tour.
 Participatinginarcheological digs,inthe Serjellasite (deadcitiesinIdlibSyria).
 Organizinghotel andrestaurantbookingsforvisitors
 Prioritizingcustomers’needsrelatedtoclimate change,food,differences,
and otherrequirementsof the country
 Wide range of customerservice responsibilities
 Marketingtour service responsibilities
 Obtainingthe visasandrequiredtravel documentationfortourmembers

3. 3
Education
Date
Qualification
awarded
Name of
Organisation
Date
Qualification
awarded
Name of
Organisation
Training
Date
Date
2009
General Syrian English Tourist Guide Degree (First Class)
Dummar GuidingTrainingCenter,Damascus, Syria
2009
Bachelor Diploma in English Literature
Al Bath University,Homs,Syria
2015
Qualification awarded Name of Organisation
IELTS Academic Test: Score (6) British Council
Sports Tourism workshop Josoor Institute (Aspire Zone)
Human Capital Development: a
Factor for Quality Service
UNWTO (United Nations World Tourism
Organization) Themis foundation
2014
Qualification awarded Name of Organisation
Judicial Police Certificate for
Enforcement of Laws and Tourism
Exhibition
Grade: Excellent
Ministry of Justice Qatar
UNWTO Regional Capacity Building
Course on Tourism Project
Development
UNWTO: United Nations World
Tourism Organization
97% English Score, first in the Qatar
Tourism Authority
Reading, writing, listening
Bridge English Educate Learning
Center, Qatar
Team Working Skills Training And
Workshop
Business communication Skills
Training
Qatar Centre For Career
Development
Time Management Milestone Training solutions
QMTS
Work UnderPressure Broadlands
Creative Thinking Strategy International CentreForLeadership
Development

4. 4
Date 2013
Qualification awarded Name of Organisation
A certificate on completing a
program in global organization
Qatar InternationalBureauforNGOs
Support, Arees University
Projects and events management
(40 hours)
International Centre for Leaders
Development, Qatar
Certificates of the volunteers
training program
Qatar Diabetes Association
Languages
Mother Tongue Arabic
FluentinspokenandwrittenEnglish
Organisational
skillsand
competences
Teamwork
Ability to work within a Team and provide a good and effective supervisory
leadership;
Ability to associate and interact with people in a variety of ways: leadership,
managing, supervising, communicating, serving, caring, etc.;
Ability to develop, implement and develop goal, objectives and procedures for
providing efficient and effective practices and standards in a given area of
competency;
Abilitytoanalyse problems,identifyalternative solutions,projectconsequencesof
proposed actions and implement recommendations in support of goals;
Ability to research, analyse and recommend any actions required to a particular
goal;
Ability to provide efficient and effective responses to the needs of the clients.
Computerskills
and
competences
Competent with most Microsoft Office programmes, including preparing Power
Point Presentations.
References All referencesavailable uponrequest