Communication is defined as the transfer of information
from one person to another person.It is a way of
reaching to others by transmitting ideas, facts,
thoughts, feelings and values through
Speech,Signals,Writing or behaviour.
TYPES OF COMMUNICATION
•ORAL OR WRITTEN
NON VERBAL COMMUNICATION
• IT REFERS TO THE FORM OF COMMUNICATION IN
WHICH MESSAGE IS TRANSMITTED VERBALLY.
• COMMUNICATION IS DONE BY WORD OF MOUTH
AND A PIECE OF WRITING.
• IN VERBAL COMMUNICATION REMEMBER THE
ACRONYM KISS-KEEP IT SHORT AND SIMPLE.
Importance of communication
1.Builds and maintain relationships
4.Contributes to the growth of business
5.Builds an effective team
SKILLS REQUIRED BY MANAGERS
FOR EFFECTIVE COMMUNICATION
1.Body language and overall personality
2.Facial expressions and gestures
3.Being honest and impartial
4.Being focused and confident
5.Knowledge of tone of talk
6.Knowledge of when to communicate
EMPLOYEE RELATION MANAGEMENT
MANAGEMENT REFERS TO MANAGING
THE RELATION BETWEEN THE VARIOUS
EMPLOYEES IN AN ORGANIZATION.”