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Managing Communication

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Managing Communication(Organization Behaviour & Human Resource Mnagement)

Published in: Education
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Managing Communication

  1. 1. INTRODUCTION Communication is defined as the transfer of information from one person to another person.It is a way of reaching to others by transmitting ideas, facts, thoughts, feelings and values through Speech,Signals,Writing or behaviour.
  2. 2. PROCESS OF COMMUNICATION
  3. 3. TYPES OF COMMUNICATION VERBAL COMMUNICATION •ORAL OR WRITTEN NON VERBAL COMMUNICATION •APPEARANCE,BODY LANGUAGE,SOUND
  4. 4. VERBAL COMMUNICATION • IT REFERS TO THE FORM OF COMMUNICATION IN WHICH MESSAGE IS TRANSMITTED VERBALLY. • COMMUNICATION IS DONE BY WORD OF MOUTH AND A PIECE OF WRITING. • IN VERBAL COMMUNICATION REMEMBER THE ACRONYM KISS-KEEP IT SHORT AND SIMPLE.
  5. 5. ORAL COMMUNICATION
  6. 6. WRITTEN COMMUNICATION
  7. 7. NON VERBAL COMMUNICATION
  8. 8. Importance of communication 1.Builds and maintain relationships 2.Facilitates innovation 3.Global business 4.Contributes to the growth of business 5.Builds an effective team
  9. 9. SKILLS REQUIRED BY MANAGERS FOR EFFECTIVE COMMUNICATION 1.Body language and overall personality 2.Facial expressions and gestures 3.Being honest and impartial 4.Being focused and confident 5.Knowledge of tone of talk 6.Knowledge of when to communicate
  10. 10. EMPLOYEE RELATION MANAGEMENT “EMPLOYEES RELATIONSHIP MANAGEMENT REFERS TO MANAGING THE RELATION BETWEEN THE VARIOUS EMPLOYEES IN AN ORGANIZATION.”
  11. 11. ROLE OF COMMUNICATION IN ERM
  12. 12. BARRIERS IN COMMUNICATION
  13. 13. SEMANTIC BARRIERS EMOTIONAL OR PSYCHOLOGICAL BARRIERS
  14. 14. PERSONAL BARRIERS
  15. 15. TECHNOLOGICAL BARRIERS
  16. 16. WAYS FOR IMPROVING COMMUNICATION 1.Maintain Eye Contact 2.Don’t Over talk 3.Usage of right words 4. Listen actively and properly 5.Maintain a positive attitude and smile
  17. 17. CONCLUSION LISTEN TO UNDERSTAND UNDERSTAND BEFORE SPEAKING SPEAK TO BE UNDERSTOOD SEEK UNDERSTANDING BEFORE PROCEEDING REPEAT

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