2. Most companies talk about
excellence on a routine basis. Yet,
they do so without a common
definition. How d we define
excellence?
3. Too often at work and in life, our
perception of excellence is
compromised by rationalization,
by resetting the yardstick of
measuring our performance. We
externalize!
9. If you are indifferent
You will deflate passion of others
10. If you are inflexible
You are choosing policy and
procedure over adaptability and
common sense
11. Avoid competency traps, they are
about staying in areas where you
are good. Move out of that trap to
be challenged and to learn.
12. If you want excellence, always
provide the relevant people the
opportunity to be involved in
solving the problem.
13. “I am looking for a few good men
with an infinite capacity for not
knowing what can be done”-
Henry Ford
14. “The single biggest problem with
communication is the illusion that
it has taken place’ GB Shaw
15. Best employee owner’s manual
• Passion : You get to choose your attitude –
choose the best
• Competency: Know, what, when and how to do
it
• Flexibility: Be willing to accept new ideas and
methods without compromising values
• Communication : Listen intently and speak with
clarity
• Ownership : Take charge of your actions,
behavior and performance.
