1. The document discusses emotional wellbeing and resilience, defining emotions, emotional intelligence, and the dimensions of each.
2. It explains that emotional intelligence involves self-awareness, self-regulation, internal motivation, empathy, and relationship management.
3. Resilience is defined as the ability to adapt flexibly to stress and adversity, and its dimensions include physical, emotional, cognitive, spiritual, and social components. Factors like self-awareness, optimism, and relationships influence resilience.
2. Emotions
◦Mental State (instinctive natural state of mind) that is driven out of
circumstances, relationships, objects and situations. It is an affective
state of consciousness, often accompanied by physiological changes
◦Depends upon personality, mood, temperament, behaviour etc.
◦According to psychologist David G. Meyers, human emotion
involves- physiological arousal, expressive behaviours, and conscious
experiences.
◦Emotions ranges in a continuum i.e. from a) positive- happy, joy,
bashful, amused, enchanted etc. to b) negative: sad, angry, irritated,
agitated, insecure etc.
3. Emotional Intelligence
◦Idea originated from Gardner’s theory of multiple intelligence but
Emotional Intelligence theory was first developed by Peter Salovey
and John Mayer
◦Ability to perceive, assess, manage and generate emotions in oneself
and others is termed as Emotional Intelligence.
◦Emotional Intelligence is an ability to monitor our own emotions as
well as the emotions of others, to distinguish between and label
different emotions correctly, and to use emotional information to
guide your thinking and behaviour and influence that of others. –
Salovey and Mayer
4. Dimensions of Emotional Intelligence- Daniel Goleman
Intrapersonal
◦ Self Awareness: Understanding our Emotions, recognising our moods, motivations, drives
and emotions and being aware that how our emotions would effect other’s emotions. Realistic
self-assessment, self regard, self-actualization is a sign of self awareness
◦ Self Regulation : Managing our emotions, ability to redirect and channelize our disruptive
emotions, impulses and moods, thinking before acting , flexibility, openness to change and
not getting disturbed by ambiguity(vagueness/doubtfulness), problem solving, reality check,
impulse control, self control, adaptability, conflict management, coaching and mentoring,
stress management are signs to self-regulation
◦ Internal Motivation: Internal reason to take an effort without considering external
rewards(money, status, award etc). Performing a job for joy of working, learning for fulfilling
curiosity, assertiveness, self-expression, independence, emotional expression, optimism,
achievement orientation are signs of internal motivation
5. Dimensions of Emotional Intelligence- Daniel Goleman
Interpersonal
◦ Empathy: Understanding Others emotions and having ability to feel others
emotions; giving people treatment according to their emotional needs;
sympathy, sensitivity, service orientation, social responsibility is sign of
empathy.
◦ Relationship Management/Social Skills: Managing others emotions; ability
to built relationships and form rapport with people; leadership, persuasiveness,
team-work, collaboration, capacity building are signs of good relationship
management.
6. Resilience
◦ Resilience is ability to bounce back from negative emotional experience and by
flexible adaption to the changing demands of stressful situation. – Togage and
Fredrickson
◦ Resilience is ability to bounce back from adversities and also ability to grow
from the challenges.
◦ Resilience as a life skill can be learned and developed
◦ Components of Resilience a) flexibility, b) trying out different strategies, c)
skills to deal and cope with adversities, and d) learning to grow from stressors
and challenges
7. Factors Influencing Resilience
◦ Physiological: health, genetic predisposition etc.
◦ Self Awareness: identifying one’s feelings, emotions, behaviours and reactions,
knowing one’s strengths and challenges
◦ Self Regulation: competence to know and change our thoughts, emotions and
physiology. Goal setting is most necessary component of self regulation
◦ Positive Emotions: researchers prove that generating positive emotions
enhances cognitive flexibility and creative problem solving also that in necessary
to generate and maintain resilience
◦ Mental Agility: ability to look at things from multiple perspective helps in
problem solving abilities and ability to identify problems and find solutions
◦ Optimism: belief of a positive outcome results in individual attitude to persist
and continue and overcome stress and challenges.
8. Dimensions of Resilience
◦ Physical Resilience: is related to an individual’s physical limitations and
strengths. We all adapt to different environments, climates, foods and drinking
habits uniquely. Our immune system needs to adapt. Learning to understand our
physical body and finding ways to build its capacity is key to resilience.
Nutrition, sleep, hydration, and exercise are necessary in building physical
resilience. Involves physical flexibility, endurance and strength.
◦ Emotional Resilience: Learning to accept feelings and cope with emotions
and generate positive emotions are an important part of emotional resilience.
Emotional range and flexibility, positive feeling, self regulation and good
relationships are important components of emotional resilience.
9. Dimensions of Resilience
◦Cognitive Resilience: Resilient people are aware of their thought
processes, from problem solving to empathising and seeing
situations from other people’s viewpoints. Mental resilience comes
from thinking like an optimist, even in adversity. Falling into
negative thinking vortex like generalizing, assuming, and the
tendency to assume the worst should be resisted. Attention span,
mental liveliness, flexibility, optimism, incorporation of multiple
point of view are necessary for developing cognitive/intellectual
resilience.
10. Dimensions of Resilience
◦Spiritual Resilience: Spirituality involves beliefs, values, and identity
that give a sense of purpose and vision. These elements define the
meaning of experiences, how we behave ethically, and persevere
through challenges. Components of spiritual resilience are
commitment to core values, flexibility and tolerance of others believes
and values
◦Social/Relationship Resilience: Developing and keeping trusted
friendships is social resilience. It involves knowing how to
communicate inter-culturally, being sensitive to the needs of others,
and allowing a comfortable exchange of ideas, views, and experiences
allows old relationships to be kept and new relationships to be built