8 ways on how to deal with negative criticism in online communities and blogosphere, presented by Laurel Papworth at the Australian Human Resources Institute (AHRI) in Melbourne, Australia Oct 2011. http://laurelpapworth.com/8-ways-to-deal-with-negative-comments-on-blogs-and-social-media/ for more information

1. Social Media Social Networks
Social Media
8 Steps to Managing
Negative Comments
in Online
Communities
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2. Social Media Social Networks
Laurel Papworth
•slides at http://slideshare.net/silkcharm
•delicious http://delicious.com/lpapworth/
sep2010
•blog at http://laurelpapworth.com
•email laurel@laurelpapworth.com
•phone +61 (0)432 684992
•Twitter @SilkCharm
•iTunes Social Media Business podcast
reference
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3. Social Media Social Networks
http://laurelpapworth.com/courses
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4. Social Media Social Networks
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5. Social Media Social Networks
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6. Social Media Social Networks
Yammer -
an Internal
Facebook
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7. Social Media Social Networks
Badging & Recognition Features
Define badges with graphics and descriptions
Configure rules and weights for scoring
Manually assign badges or allow users to earn by
actions
Track progress, show awarded badges, and show
leaders
View recognition events in stream
Select inputs from SharePoint or external
systems
Run administrative reports on users and earned
badges
Newsgator
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8. Social Media Social Networks
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9. Social Media Social Networks
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10. Social Media Social Networks
My last 24 hours
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12. Social Media Social Networks
http://qantaspilots.com.au/
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13. Social Media Social Networks
Barrage of tweets
from social media consultant
with Police
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14. Social Media Social Networks
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15. Social Media Social Networks
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16. Social Media Social Networks
Ignore
Flickr: Sokabs
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17. Ararat Rural City
Council - Official
site
https://
www.facebook.com/
groups/
238483536657/
Ignore a 15
comment discussion
on WINTV on staff
leaving July 1 2011
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18. Social Media Social Networks
Flickr: Sokabs
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19. Social Media Social Networks
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20. Social Media Social Networks
Sue
Flickr: ArtySmokes
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25. Social Media Social Networks
A former 2Clix senior employee of eight
years said in July 2008 that 2Clix
Australia's decision to liquidate was
precipitated by the negative press resulting
from its failed lawsuit against Whirlpool.
Flickr:Sokabs
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26. Social Media Social Networks
Wired.com
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27. Social Media Social Networks
Wired.com
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28. Social Media Social Networks
Deflect
mi9.com
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29. Social Media Social Networks
OOH!
Look!
Shiny
Deflect
mi9.com
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30. Social Media Social Networks
Conversation Diary
- bury the posts
Competitions and Polls
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31. Social Media Social Networks
Conversation Diary
- bury the posts
Competitions and Polls
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32. Social Media Social Networks
Conversation Diary
- bury the posts
Competitions and Polls
Phone Hacking
vs Riots
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33. Social Media Social Networks
Remove, Ban
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34. Social Media Social Networks
Remove Posts
Ban Commenters
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35. Social Media Social Networks
CampusAccess.com
Educate
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36. Social Media Social Networks
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37. Social Media Social Networks
Educate the issue, not the person
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38. Social Media Social Networks
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39. Social Media Social Networks
Confess,
Promise
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40. Social Media Social Networks
$1.6 million down. Full Transparency.
Brand Love = Priceless
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41. Social Media Social Networks
Fight, Stand up
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42. Social Media Social Networks
Video
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43. Social Media Social Networks
Own it,
Wear it.
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44. Social Media Social Networks
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45. Social Media Social Networks
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46. Social Media Social Networks
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47. Social Media Social Networks
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48. Social Media Social Networks
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