Ways to improve your listening skills.

2. HEARING VS. LISTENING
 Hearing refers to the
perception of sound with the
ears – Physical Act.
 Listening is a process of
receiving, interpreting and
reacting to a message
received from the speaker.

3. Activity: Draw what you hear

4. LISTENING
Listening cannot be done only with ears, one
can listen with their eyes, sense, mind, heart
and imagination.
– Improves relationships
– Improves our knowledge
– Improves our understanding
– Prevents problem escalating
– Saves time and energy
– Leads to better results.

5. PROCESS OF LISTENING
HEARING
FOCUSING
INTERPRETING
ANALYZING &
EVALUATING
RESPONDING

6. BARRIERS TO LISTENING
For listening to be effective, we must recognize
and remove the barriers to listening.
 Physical Barrier
 Physiological Barrier
 Psychological Barrier

7. PHYSICAL BARRIERS
1. Environmental Barriers
– Room is too hot or too cold
– Chair is uncomfortable
– Lighting is too bright or too dim
– Bad ventilation: stuffy/smoky
atmosphere
– Noise, Smell & Sights

8. PHYSICAL BARRIERS
2. Personal Barriers
– Preoccupied with own problems
– Thinking about own response
without hearing speaker
– Looking for every opportunity to
interrupt
– Pseudo Listening

9. PHYSICAL BARRIERS
3. Linguistic Barriers
– Jargon or specialist language
– Monotonous voice
– Inappropriate tone
– Complex sentences & vocabulary
– Hesitant Manner
– Rate of delivery

10. PHYSIOLOGICAL BARRIERS
 Health Issues
 Tiredness
 Discomfort
 Poor eyesight

11. PSYCHOLOGICAL BARRIERS
 Anger
 Own anxiety
 Frustration, inability to put
across ideas
 Status difference
 Prejudice

12. LEARNING STRATEGY

13. RULES OF GOOD LISTENING
 Stop talking
 Stop thinking
 Remove distractions
 Do not let your mind wander
 Do not pre-judge
 Be Patient
 Empathize with the speaker
 Take notes

14. BENEFITS OF EFFECTIVE
LISTENING IN AN
ORGANIZATION
At work place:
– Effective listening skill leads
effective communication
– Reduce misunderstandings
– Strong interpersonal relationship
– Faster work rate
– Personal growth

15. VIDEO
https://www.youtube.com/watch?
v=ENkwUBPhMJw