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1. Service Delivery
FrameworkYour Company Name

2. Execution
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Provider-
Centric
Customer-
Centric
Customer
Delight
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Service Design & Delivery Template 1
2

3. Service Design & Delivery Template 2
Values, philosophy
and goals to
provide direction
and guide
decision-making
Vision
Representative
users based on
research into
motivations and
behaviors
Personas
Mapping service
use overtime,
identifying the
touchpoints in the
user experience
Journey map
Guidance on
delivery of a
service across
different channels
for staff and
systems
Blueprint
Determining what
services are
offered where,
when and by
whom
Location plan
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3

4. Service Design & Delivery Template 3
Other Touch Points
Service Delivery System
CustomerTechnical Core
Physical
Environment
Equipment
Service
Representative
Other
Customers
Other
Customers
Advertisements
Call Center
Email
Surveys
Website
Word-of-mouth
Operations
Backstage Frontstage
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4

5. Service Design & Delivery Template 4
ServiceDelivery
Service Design
User and
professional roles
in the design and
delivery of services
Professionals as sole
service planner
Professionals and
service users/
community as co-
planner
No professional input
into service planning
Professionals as sole
service planner
Traditional professional
service provision
Professional service
provision but
users/communities involved
in planning and design
Professionals as sole service
deliverers
Professionals and
service users/
community as co-
planner
User co-delivery of
professionally designed
services
Full co-operation
User/community delivery of
services with little
professional input in design
and planning
No professional input
into service planning
User/community delivery of
professionally planned
services
User/community delivery of
co-planned and co-
designed services
Self-organized community
provision
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6. Service Design & Delivery Template 5
Empathize
Articulating the
Problem
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Define
Defining Desired
Outcomes
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audience’s attention.
Ideate
Prioritizing
Ideas
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Prototype
Implementing
Solutions
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Test
Realizing
Solutions
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03 0501 02 04
6

7. Phases In
Service Design
Conceptualize Determine
performance
specifications
Translate
performance
specifications into
design
specifications
Identify service
package
components
Translate design
specifications into
delivery
specifications
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8. Service Design & Delivery Template 6
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Use Case
Identification
Define
Agile
Build
Develop
Live
System
Deliver
Learn &
Stabilize
Determine
Service Design
Exploration
Design
Nest Fly
8

9. Service Delivery Framework Icons Slide9

10. Additional
Slides
10

11. Our
Mission
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Mission
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Vision
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Goal
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audience's attention.
Name Here
Designation
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Name Here
Designation
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Designation
Name Here
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Name Here
Designation
Our Team
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13. Comparison
30% 60%
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automatically based on data. Just left click on it and
select “Edit Data”.
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automatically based on data. Just left click on it and
select “Edit Data”.
Africa
60%
North America
30%
13

14. Our Goal
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Awareness Quality
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Success
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15. Timeline
2013
Text Here
2014
Text Here
2015
Text Here
2016
Text Here
2018
Text Here
2017
Text Here
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16. Quotes
Great things are not done by one person.
They’re done by a team of people.
-Steve Jobs
16

17. Bulb or
Idea
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attention.
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18. Clustered Column - Line
0%
100%
200%
300%
400%
500%
600%
FY 01 FY 02 FY 03 FY 04
Inpercentage
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Product 01
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Product 03
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Product 02
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19. Donut Pie Chart
50%
30%
20%
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Product 01
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Product 03
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Product 02
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20. Email Address:
emailaddress123@gmail.com
Contact Numbers:
0123456789
Address:
# street number, city, state
Thank You
For Watching !
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