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1. Six Sigma
Process Analysis
& Approach
Your Company Name
1
WWW.COMPANYNAME.COM

2. 05
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Agenda
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Agenda
04
03
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Agenda
Agenda
01
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Agenda
02
AGENDA
2
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3. Six sigma is a
quality
management
system.
Six sigma is a set
of techniques and
tools for process
improvement.
It is a measure
of quality that
strives for near
perfection.
It is a disciplined ,
data – driven
methodology
focused on
eliminating defects.
It was a
developed by
bill smith at
Motorola in
1986
Today, it is used
in many in
industrial sectors
for minimizing
errors, reduction
of costs and
increase in profit
WHAT IS SIX SIGMA
3
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4. Build Project From
Nonconformance,
Feedback & Audits
Monitor Live
Dashboard
Collect
Measurements
Correct, Design,
Train & Document
Analyze Processes
Online (OLAP)
Analyze
SIX SIGMA ROAD MAP
4
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5. Understand the problem that
impact business performance
Practical
Problem
Identify the problem with data
and facts
Statistical
Problem
Find out a data driven and
reliable solution
Statistical
Solution
Provide a solution to
increase profit reduce
Practical
Solution
Create a system to sustain a
long term solution
Control
Plan
Measure and reap the
benefit of financial success
Result
Recognize Realize
Measure
Analyze
Control
Improve
Define
Voice Customer
&
Voice Of Process
SIX SIGMA PROCESS
5
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6. 01
02
03
04
05
06
BENEFITS
OF SIX
SIGMA
CUSTOMER FOCUSED
Improvement Projects Are
Focused On Customer And
Company Strategy
DATA DRIVEN APPROACH
Facts, Data And Statistics
BOTTOM LINE
Improves Bottom Line
Reducing Defects AND
Rework
ENGAGEMENT
Management And
Employee Engagement
TRAINED INDIVIDUALS
Six Sigma Trained
Individuals Working On
Improvement Projects
PROJECT BY PROJECT
Project By Project Focused
And Time Bound
Improvements
WHY SIX SIGMA
6
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ENGAGEMENT
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PROJECT BY PROJECT
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CUSTOMER FOCUSED
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BOTTOM LINE
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TRAINED
INDIVIDUALS
01 02 03 04 05
WHY SIX SIGMA
7
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8. SIX SIGMA
Defect
Reduction
Cycle Time
Reduction
CFPM
DSSS+
DMAIC
DMADV
DMADOV
Design &
Manufacture
Designing New
Processes
Improving Existing Cross-
functional Processes
Software
Development
Improving Cross-
functional Processes
Cross Function
Process Mapping
Developing Six
Sigma Software
Define Measure
Analyze Design Verify
Define Measure
Analyze Design
Optimize Verify
Define Measure
Analyze Improve
Control
SIX SIGMA METHODOLOGIES
8
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9. Relational Tools/Techniques Acquired
Expected Deliverables at Each Phase
Activities To Be Executed At Each Phase
DEFINE
The opportunities
MEASURE
The Performance
ANALYSE
The Performance
IMPROVE
The Performance
CONTROL
The Performance
Toll Gate Review
Toll Gate Review Toll Gate Review Toll Gate Review
THE DMAIC PROCESS
9
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10. Project initiation document
And project selection
Define The Problem And
What Customer Requires
1. SELECT PROJECT –CTO’S
2. CREATE PROJECT CHARTER
3. DEVELOP HIGH-LEVEL PROCESS MAP
Measure The Defects And
Process Operation
1. IDENTIFY PROJECT OUT PUT METRIC
2. DEVELOP DATA COLLECTION PLAN
3. ESTABLISH PROCESS BASELINE
Analyze The Data And
Discover Causes Of Defects
1. IDENTIFY ROOT CAUSES
2. VALIDATE ROOT CAUSES AND
DETERMINE..VITALFEW’’
3. QUANTIFY THE OPPORTUNITY
Improve The Process To Remove
Causes Of Defects
1. IDENTIFY SOLUTION
2. REFINE AND TEST SOLUTION
3. COST BENEFIT CALCULATION
Control And Monitor
Your Improvement
1. IMPLEMENT PROCESS CONTROL
2. PREPARE ROLL-OUT SOLUTION
3. PROJECT CLOSURE
01
02
03
04
05
DMAIC
THE DMAIC PROCESS
10
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STEP 1: DEFINE
11
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12. Verbatim Need Requirement
“I want the pizza that I
ordered”
I’m not going to pay a lot for
this pizza”
Accuracy
I want my pizza when you
said it would be here”
Pizza delivered on the on
time as promised to customer
Timeliness
“I want my delivery person to
be friendly”
Pizza delivery person is
polite
Complaints
I’m not going to pay a lot for
this pizza”
Price is equal to or less Than
all other pizza providers
Price
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VOICE OF CUSTOMER (VOC)
12
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13. Voice Of Customer
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Need
Requirement
Verbatim
01
02
03
04
05
VOICE OF CUSTOMER (VOC)
13
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14. 02 03
01
Text
Here
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VOICE OF CUSTOMER (VOC)
14
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15. REQUIREMENTS
CTQ
DRIVERS
NEEDS
A Nice Café
Experience
Healthy Taste
Drinks Food
Waiting Time
Organic Not Spicy
<20 Minutes
<10 Minutes <$5 <$20
Food
Quality
Service
Time
Reasonable
Prices
CUSTOMER CTQs
15
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KANO ANALYSIS
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Exciter
Performance
Basic
Customer Needs In The Kano
Model
Implementation
Level
KANO ANALYSIS
16
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17. Resources
Team Roles
Project
Milestone
Project Scope
Problem
Statement
Goal Statement
Business
Case
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PROJECT CHARTER
17
WWW.COMPANYNAME.COM

18. 0
1
2
3
4
5
6
0 1 2 3 4 5 6 7
LSL USL
Target
USL:
Upper
Specification
Limit for ‘Y’,
anything above
this is a defect.
Target:
Lower
Specification
Limit for ‘Y’,
anything above
this is a defect..
LSL:
Ideally the middle
point of USL &
LSL.
PROCESS SPECIFICATION LIMITS
18
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19. Start
Finish
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O OUTPUT
P PROCESS
I INPUT
S SUPPLIERS
PROCESS MAPPING SIPOC
19
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20. SUPPLIERS
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Process
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Customers
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Output
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Input
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PROCESS MAPPING SIPOC
20
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21. Text Here Text Here Text Here Text Here Text Here
End Text Here Text Here
Text Here
Start
Text Here Text Here
Text Here
PROCESS MAPPING FLOW CHARTING
21
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STEP 2: MEASURE
22
WWW.COMPANYNAME.COM

23. People Or Groups
Level Of Commitment Text Here Text Here Text Here Text Here Text Here
Enthusiastic Support
Help It Work
Compliant
Hesitant
Indifferent
Uncooperative
Opposed
Hostile
STAKEHOLDER ANALYSIS
23
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24. 2014
2016
2018
2020
2022
Your Text Here
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.
Your Text Here
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Your Text Here
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VALUE STREAM MAP
24
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25. Text Here
Text Here
Text Here
Text Here
Text Here
100hrs
8hrs
Text Here
Text Here
160hrs
Text Here
8hrs
Text Here
0.5hrs
Text Here
8hrs
Text Here
120hrs
Text Here
2hrs
Text Here
280hrs
Text Here
240hrs
80hrs
80hrs
320hrs
80hrs
320hrs
260hrs 80hrs 80hrs 80hrs
VALUE STREAM MAPPING
25
WWW.COMPANYNAME.COM

26. Defect Types/ Event
Occurrence
Text
Here
Text
Here
Text
Here
Text
Here
Text
Here
Text
Here
Text
Here
SUN
MON
TUE
WED
THU
FRI
SAT
CHECK SHEET
26
WWW.COMPANYNAME.COM

27. Spaghetti diagram- also used to described movement of
people in a factory or office (motion is waste)
TEXT
HERE
TEXT
HERE
TEXT
HERE
SPAGHETTI CHART
27
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28. Text
Here
Text
Here
Text
Here
Text
Here
Text
Here
Text
Here
Text
Here
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SPAGHETTI CHART
28
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29. STRAIGHTEN
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SORT
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SHINE
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SUSTAIN
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STANDARDISE
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WORKPLACE
ORGANIZATION
5S ANALYSIS
29
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Sustain Straighten
Shine
Standardize
0
5
10
15
20
STEP 1: Sort
STEP 2
STEP 3
STEP 4
STEP 5
RADAR CHART
5S SCORING RESULT
30
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31. Great!
Specification
Specification
Too Much Variation
Good
Specification
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PROCESS CAPABILITY MEASUREMENT
31
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Target
LSL USL
1.5
2.5
3.9
5.8
9.5
6.4
5
2.8
1.9
0.19
0.36
0.69
0.99 0.99
0.69
0.36
0.19
PROCESS CAPABILITY MEASUREMENT
32
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SUBTITLE
Option 01
LCL
UCL
2.1
3.5
2.5
4.2
2.9
4 3.9
4.8
3.5
5.7 5.9
6.7
7.5
6.4
7.2
5.2
6.1
9
0
2
4
6
8
10
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
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SUBTITLE
Option 02
LCL
UCL
3.1
4.6
1.5
3.5 3.1
4.8
3.9
5.4 5.9
5.1
5.9
7.5 7.8
6.8
7.5
5.2
6.1
7.6
0
2
4
6
8
10
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
XBAR AND R-CHART
33
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STEP 3: ANALYSIS
34
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35. Text Here
Text Here
Text Here
Text Here
Text Here
Text Here
Text Here
Text Here
Text Here
Text Here
Text Here
Text Here Text Here
Text Here
Text Here
Text Here
01
01
02
02
03
03
04
04
Text
Here
TEXT HERE
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ROOT CAUSE ANALYSIS
35
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36. 1 2 3 4 5
Effects (Y’s) Outputs
Weight (1 to 5)
Causes (x’s) Inputs
Association Table
(1=weak,5 = medium, or 9= strong)
Rank %Rank
1
2
3
CONTROL IMPACT MATRIX
36
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37. High Impact
Medium
Impact
Low Impact
Vital
“X”
Control
In Control TEXT HERE TEXT HERE TEXT HERE
Out Of Control TEXT HERE TEXT HERE TEXT HERE
Vital “X” Impact
CONTROL IMPACT MATRIX
37
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38. PARETO ANALYSIS
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80%
Reasons
20%
Complaints
80%
Reasons
20%
Complaints
PARETO ANALYSIS
38
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PARETO CHART
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Reason
01
Reason
02
Reason
03
Reason
04
Reason
05
Reason
06
Reason
07
Reason
08
0
5
10
15
20
25
30
35
40
45
50
PARETO CHART
39
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40. • TOTAL COMPLATIONTS :
1188
• 67.18% COMPLAINTS:
Pricing & Service
• PRICING & SERVICE : 11%
• Analysis: Bring down
complaints 67.18% by working
on 11% of the causes.
RESTAURANT
COMPLAINTS
52
78
83
87
87
91
95
97 99
100
0
1
2
3
4
5
6
Category 1 Category 2 Category 3 Category 4 Category 5 Category 6 Category 7 Category 8 Category 9 Category 10
PARETO ANALYSIS
40
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41. Issue order
Cancel order
Deliver Goods
Process order
Refund order
Requested-
submit order
Requested
Deposit
Complete
order
Re- submit
order
Deposit
PROCESS MAP ANALYSIS
41
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STEP 4: IMPROVE
42
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43. Text Here
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Substitute
Combine
Adapt
Magnify
Rearrange
Eliminate
Put To Other
Uses
SCAMPER
SCAMPER TECHNIQUE
43
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44. Scamper
Technique
Reverse
Eliminate
Put To Another
Use
Modify
Adapt
Combine
Substitute
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SCAMPER TECHNIQUE
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45. 01
02
03
04
05
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POSSIBLE SOLUTIONS
45
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46. 01 02 03 04
09 08
07
06
05
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POSSIBLE SOLUTIONS
46
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47. This slide is 100% editable.
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COST BENEFIT ANALYSIS
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48. Text Here
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COST BENEFIT ANALYSIS
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49. Ranking
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Severity
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Occurrence
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Detectability
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FAILURE MODE EFFECT ANALYSIS
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STEP 5: CONTROL
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Upper Control Limit (UCL)
Lower Control Limit (UCL)
Process
output
10%
20%
40%
60%
80%
100%
120%
140%
160%
180%
01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18
STATISTICAL PROCESS CONTROL
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Your Text
Here
THE DMADV METHOD
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53. Pareto Chart
Cause & Effect
Diagram
Analyze
Solution Analysis
And Selection
Solution
Implementation
Risk Assessment
Improve
Sustainability &
Benefits
Project
Handoff
Statistical Process
Control
Control
Summary Statistic
Mesa
Critical To Quality
Tree
Measure
Project
Charter
Voice Of The
Customer, voice Of
The Business
Process Mao
Define
THE IMPROVEMENT (PDCA) CYCLE
53
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Carol Smith
JOB TITLE HERE
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Jass Smith
JOB TITLE HERE
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John Smith
JOB TITLE HERE
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Harry Smith
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Anita Smith
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TEXT HERE TEXT HERE TEXT HERE TEXT HERE
OUR VISION
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ANITA SMITH
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CAROL SMITH
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MARY SMITH
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JOHN SMITH
OUR TEAM
55
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TARGET WITH ARROW
56
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57. 26%
38%
77%
55%
$185,000
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$326,000
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$954,000
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$1,656,000
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SEGEMENTATION
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45%
FEMALE
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55% MALE
NEW MARKET LOCATION
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59. 2016 2017 2018 2019 2020
TEXT HERE
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TIMELINE
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60. THANK YOU
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