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1@SmartInsights #DigitalPriorities
Marketing
Skills 2020
Which skills will you develop
to stay relevant?
2@SmartInsights #DigitalPriorities
Your future career aims?
Sample n=718 marketers worldwide
Download Digital Marketing Skills report
3@SmartInsights #DigitalPriorities
Which of these skills will you (and
your business) have by 2020?
4@SmartInsights #DigitalPriorities
And these?
5@SmartInsights #DigitalPriorities
Agenda
 1. In-demand skills?
 2. Structuring skills in a team?
 3. Auditing your skills across RACE?
 4. The 7Ps of personal marketing skills you
should develop?
Dave Chaffey
Smart Insights
Imran Farooq
MMC Learning
6@SmartInsights #DigitalPriorities
1. In-demand
Skills
7@SmartInsights #DigitalPriorities
Wide and deep?
The perfect marketer
The Top 20 skills of the perfect digital marketer?
Source: Distilled: Building a T-Shaped Marketing skill set
8@SmartInsights #DigitalPriorities
Which skills matter most?
9@SmartInsights #DigitalPriorities
Demand for digital marketing techniques
10@SmartInsights #DigitalPriorities
How do your skills support
growth?
Source: The CMO Survey: American Marketing Association – Deloitte – Duke University
11@SmartInsights #DigitalPriorities
Define opportunity:
 Analytics review
 Capability audit - Identify
improvements
 Model lead targets
 TOWs summary
Create strategy
 Review ALL touchpoints to generate ideas
 Map content to lifecycle communications
 Create comprehensive communications model
Prioritise actions
 Define recommendations
 Identify quick wins
 Longer-term improvements
How can you drive improvements?
12@SmartInsights #DigitalPrioritiesSource: McKinley Marketing Partners 2017 Marketing Hiring trends
13@SmartInsights #DigitalPriorities
2. Structuring
skills in a team?
14@SmartInsights #DigitalPriorities
Full range of digital marketing roles or skills
needed in a digital marketing team
structured by customer lifecycle
Larger companies may have several Manager and Exec roles for each with web experience
can be divided into desktop and mobile. Smaller companies may have 1-2 people for each of,
or all of PRACE and marketing! General marketing management roles.
Plan
“(Digital) Marketing
management”
•CMO, CCO, Marketing
Director
•Marcomms manager
•Product manager
•Brand manager
•Country manager
•Digital marketing or
•E-commerce director
•Digital marketing or E-
commerce manager
•Digital analyst or
Business Insights
analyst
Reach
“Online marketing”
“Traffic building”
•Acquisition manager
•SEO manager
•Paid search campaign
manager
•Display advertising or
Performance manager
•Affiliate or partner
manager
•Earned media or PR
manager
•Social media marketing
manager
Act
“Content marketing”
“Campaign
management”
•Content marketing or
Campaign planner
•Blog content editor
•Social media updates
•Product content editor
•Digital asset creator
(creative)
•Online copywriter
•Content translator
Convert
“Online sales”
“Customer Experience”
•Sales manager
•UX manager
•Information architect
•Web designer
•Web developer
(coding and admin)
•Database administrator
(DBA)
•Sales / optimiser
•Promotions exec or
merchandiser
•QA/Testing/CRO
Engage
“Customer
communications”
•Retention, Engagement
or Loyalty manager
•Online service agents
•Email marketing
manager
•Mobile messaging
manager
•E-CRM manager
•Social media marketing
manager
•Community manager
15@SmartInsights #DigitalPriorities
Do you need a DCoE
Could you work for one?
What is a Digital Marketing CoE and do you need one?
16@SmartInsights #DigitalPriorities
3. Evaluating
your personal
digital skills
17@SmartInsights #DigitalPriorities
Marketing activities that need to be managed
18@SmartInsights #DigitalPriorities
Summary – the 8 key techniques
every business needs to master?
19@SmartInsights #DigitalPriorities
20@SmartInsights #DigitalPriorities
4. The 7Ps of
Personal
Skills
development
21@SmartInsights #DigitalPriorities
Where
are you
now?
Where
could you
be?
7Ps
Marketing
Skills 2020
22@SmartInsights #DigitalPriorities
Marketing is getting easier, right?
How good does your
Marketing have to be?
23@SmartInsights #DigitalPriorities
15 years designing & developing E-
Learning
Marketing
Automation for
Entrepreneurs &
Small Business
Educatin
g
Marketer
s since
1996
Developing Digital
Marketing
qualifications since
2002
2020 Mission
10K Marketers (inc.
Freelance Marketers)
1996 - 20041
_
2005 - 20092
_
2010 - 20153
_
2016 & beyond4
_
My Journey
24@SmartInsights #DigitalPriorities
7Ps
Marketing Skills 2020
Become the Marketer
employers & clients want to hire
See your career as a business…..
25@SmartInsights #DigitalPriorities
Pathway – get clear and intentional
P
P
P
P
P
P
26@SmartInsights #DigitalPriorities
Define what you are looking for
27@SmartInsights #DigitalPriorities
28@SmartInsights #DigitalPriorities
29@SmartInsights #DigitalPriorities
30@SmartInsights #DigitalPriorities
2
1
3
4
5
6
7
Freedom
Seeker
Expert,
interim
positions
Master,
influence
Duplicate
yourself
£20k
£200k+
Source: Imran Farooq, 2017
31@SmartInsights #DigitalPriorities
Image source: http://blog.hubspot.com
Purpose & Desire
32@SmartInsights #DigitalPriorities
What’s your BHAG?
Big Hairy Audacious Goal
“Built to Last: Successful Habits of Visionary Companies” by James Collins and
Jerry Porras. A BHAG is a long-term goal that changes the very nature of a
business' existence.
33@SmartInsights #DigitalPriorities
Mind-set & Model success - habits
34@SmartInsights #DigitalPriorities
Most people won’t
hit their goals within
one year
but could hit all of
their goals in the
next 5 years
35@SmartInsights #DigitalPriorities
Pathway – get clear and intentional
Positioning – create a magnetic presence
P
P
P
P
P
36@SmartInsights #DigitalPriorities
Are you the person people think of when they
need to solve a problem or have a new
opportunity?
Attract Capture Educate
37@SmartInsights #DigitalPriorities
ATTRACT - Introduce yourself
Hi, my name is [First name],
I am helping [target audience or job area]
to achieve [massive benefit or impact]
Okay, tell me more… how do you do that…
… I know someone who could benefit from that
38@SmartInsights #DigitalPriorities
ATTRACT - website
+ + =
Join the club, eBooks,
guides, reports,
webinars, consultation,
contests, videos,
samples
39@SmartInsights #DigitalPriorities
EDUCATE – Speaking engagements
Write
Blog
Present….
40@SmartInsights #DigitalPriorities
Pathway – get clear and intentional
Positioning – create a magnetic presence
Productivity – find your flow state
P
P
P
P
41@SmartInsights #DigitalPriorities
42@SmartInsights #DigitalPriorities
Horizons of focus
43@SmartInsights #DigitalPriorities
Follow
One
Course
Until
Success
44@SmartInsights #DigitalPriorities
Productivity & Marketing tools
Content
Creation &
Authoring
Social Media
Management
Search
Marketing
Marketing
Automation
Productivity
Apps
Project
Management
Conversion
Tools
Comms.
Team
management
45@SmartInsights #DigitalPriorities
Power of the NowAnother meeting?
Open loops
Open loops
Open loops
46@SmartInsights #DigitalPriorities
Pathway – get clear and intentional
Positioning – create a magnetic presence
Productivity – find your flow state
Prosperity – quick employer/client success
P
P
P
47@SmartInsights #DigitalPriorities
Customers are running faster
How many Digital touch points before a lead converts?
Follow up works !
48@SmartInsights #DigitalPriorities
Your customer,
contact, lead…
Sales & Marketing Automation
49@SmartInsights #DigitalPriorities
Sales & Marketing Funnels
MQLs SQLs
Your
competitors
I want to
know
I want to
go
I want to
do
I want to
buy
Four key moments
to be there – Micro
moments report by
Google
50@SmartInsights #DigitalPriorities
BIG 3 - 1. Onboarding, 2. Convert, 3. LTN
51@SmartInsights #DigitalPriorities
Pathway – get clear and intentional
Positioning – create a magnetic presence
Productivity – find your flow state
Prosperity – quick employer/client success
Proficiency – commit to mastery
P
P
52@SmartInsights #DigitalPriorities
Entertai
n
Overwhelmed? - Knowledge and Information Overload
Useful Useless
Knowledge = Asset
= Future £x Return
53@SmartInsights #DigitalPriorities
Image source: Distilled
54@SmartInsights #DigitalPriorities
Craft messages
& headlines
Craft irresistible
offers
Negotiating
Sell
Develop personas
Story telling
Master a tool
55@SmartInsights #DigitalPriorities
Hedgehog Concept
56@SmartInsights #DigitalPriorities
Pathway – get clear and intentional
Positioning – create a magnetic presence
Productivity – find your flow state
Prosperity – quick employer/client success
Proficiency – commit to mastery
Productise – raise your self value
P
57@SmartInsights #DigitalPriorities
1. What do you know that no one else
knows?
2. What are you doing that is having a big
impact in your business or sector?
3. What solutions have you put in place that
solved problems?
58@SmartInsights #DigitalPriorities
D.I.Y
D.W.
Y
D.F.Y
Your Consultancy
Funnel
59@SmartInsights #DigitalPriorities
Pathway – get clear and intentional
Positioning – create a magnetic presence
Productivity – find your flow state
Prosperity – quick employer/client success
Proficiency – commit to mastery
Productise – raise your self value
People – get the right people on your bus
60@SmartInsights #DigitalPriorities
Your Network Your Work Your Life Mastermind
Conversations spark new ideas and directions
61@SmartInsights #DigitalPriorities
Building your
team
Hiring freelancers
& consultants
Combine
Partnerships
62@SmartInsights #DigitalPriorities
Pathway – get clear and intentional
Positioning – create a magnetic presence
Productivity – find your flow state
Prosperity – quick employer/client success
Proficiency – commit to mastery
Productise – raise your self value
People – get the right people on your bus
63@SmartInsights #DigitalPriorities
Negative Positive
Negative Positive
Negative Positive
64@SmartInsights #DigitalPriorities
Thank you – your questions ?
 More questions? Connect on LinkedIn
65@SmartInsights #DigitalPriorities
Thank you – your questions ?
 More questions? Connect on LinkedIn

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Marketing skills 2020

Editor's Notes

  1. Image source: https://www.pexels.com/photo/surfing-surfer-wave-sea-7862/ https://www.pexels.com/photo/person-surfing-during-daytime-52697/ Based on common mistakes I see and opportunities for more sophisticated. Showing examples of good practice.
  2. Ever heard the old saying… “You only get one shot at a first impression!”? The job of the welcome mail is to introduce yourself and your company to your new subscriber, align yourself with them, set expectations for exactly what they will receive now that they’re “on your list”, restate the benefits of being a subscriber, get them to make micro-commitments, and “open a loop” with them. This is the first experience with you Ask them to connect to you On-boarding sequence – welcome sequence – share things about you Pictures/images