Learn about the benefits of having a Social Intranet from Socialtext, Forrester Research and the American Hospital Association. To see a recording of this presentation please visit http://www.socialtext.com/products/webinar_socialintranet.php

1. Making Your Intranet Social Eugene Lee CEO Tim Walters, Ph.D. Senior Analyst Jack MacKay Vice President & CIO Karthik Chakkarapani IT Manager – Strategy & Operations

3. The social intranet combines Enterprise 2.0 with the established corporate intranet –and enhances the business value of both.

4. Agenda Why social? Why the social intranet? How to achieve it?

5. More than a third of enterprises are expanding their social technology investments in 2011 April 2010 “Business Web 2.0 Buyer Profile: 2010”

6. Knowledge capture and collaboration are the big drivers of social technology investments Source: Enterprise And SMB Software Survey, North America And Europe, Q4 2009 Base: 603 North American and European enterprise and SMB IT decision-makers who are deploying at least one Web 2.0 tool

7. Agenda Why social? Why the social intranet? How to achieve it?

8. 1: It’s an irresistible force http://www.flickr.com/photos/thelastminute/1973927918/

9. 4 OUT OF 5 ONLINE AMERICANS USE SOCIAL MEDIA Forrester, “A Global Update Of Social Technographics®, September 2010”

10. Consumer social adoption is global and universal Forrester, “A Global Update Of Social Technographics®, September 2010”

11. Employees master technology at home then see ways to use it to solve customer and business problems.

12. What percentage of information workers . . . . . . pay for a smartphone used for work? Base: 4,343 US information worker HEROes Source: North American Technographics ® Empowerment Online Survey, Q4 2009 (US)

13. What percentage of information workers . . . . . . pay for a smartphone used for work? . . . download and regularly use applications on a work computer? Base: 4,343 US information worker HEROes Source: North American Technographics ® Empowerment Online Survey, Q4 2009 (US)

14. What percentage of information workers . . . . . . pay for a smartphone used for work? . . . download and regularly use applications on a work computer? . . . regularly use unsanctioned, login-required Web sites for work? Base: 4,343 US information worker HEROes Source: North American Technographics ® Empowerment Online Survey, Q4 2009 (US)

15. What percentage of information workers . . . . . . do at least one of those things? . . . pay for a smartphone used for work? . . . download and regularly use applications on a work computer? . . . regularly use unsanctioned, login-required Web sites for work? Base: 4,343 US information worker HEROes Source: North American Technographics ® Empowerment Online Survey, Q4 2009 (US)

16. Why do employees harness do-it-yourself technology? Base: 4,343 US information worker HEROes It is something I use at home and want to use for work It is better than what I’m provided at work I needed it, and my company didn’t provide an alternative Source: North American Technographics ® Empowerment Online Survey, Q4 2009 (US)

17. 2: It’s natural http://www.flickr.com/photos/cindy47452/3682879212/sizes/l/ 19

18. Social networks accentuate the way people actually work and want to work together; formal structures don't Informal structure Formal structure

19. 3: It creates business value http://www.flickr.com/photos/yomanimus/102798907/sizes/l/ /

21. Small search improvements have a big impact “ We [division of large UK-based global manufacturer] recently determined that a 1% efficiency increase in their knowledge workers finding information would lead to £1.5 million per annum savings. ”

22. Leveraging expertise is as important as finding information “ Clients are coming to expect from global organisations, not merely the know-how of the particular team that has been assigned to the task, but the very best that the organisation as a whole has to offer. ” -- World Bank

23. Elsevier cut email traffic for collateral by 80%

24. BBVA taps blogs to empower employees to solve customer and business problems

26. Agenda Why social? Why the social intranet? How to achieve it?

27. Intranet evolution and maturity phases Source: December 16, 2009, “State Of Play: The Information Workplace” Forrester report

28. Intranet evolution and maturity phases Source: December 16, 2009, “State Of Play: The Information Workplace” Forrester report Integration of content, apps, collaboration support

31. Agenda Why social? Why the social intranet? How to achieve it?

34. Making Your Intranet Social Eugene Lee, CEO, Socialtext Twitter: @eugenelee The Place Where Work Gets Done. Together.

35. Organizations That Made Their Intranet Social

36. The Evolution of the Social Intranet

38. Technology Considerations

39. Technology Considerations Directory Document Management CRM Support Enterprise Apps…

40. Technology Considerations Directory Document Management CRM Support Enterprise Apps…

44. Recommended Reading

45. Focus On People

46. Time For You To Participate “ What is the top reason your company wants to make your intranet more dynamic and social”

47. American Hospital Association Social Intranet & Collaboration Presented By Jack MacKay, VP/CIO Karthik Chakkarapani, IT Manager www.aha.org

49. AHA’s Vision, Mission, Values Vision A society of healthy communities, where all individuals reach their highest potential for health Mission To advance the health of individuals and communities; the AHA leads, represents and serves hospitals, health systems and other related organizations that are accountable to the community and committed to health improvement Values People…Integrity…Leadership…Diversity…Collaboration…Excellence…Innovation

50. Who We Are? What We Do? Trustees/Boards (CHG) Developing excellence & accountability in governance Diversity in Leadership (IFD) Expanding health care leadership opportunities for ethnically, culturally, and racially diverse individuals Nursing Leadership (AONE) Shaping health care delivery through innovative nursing leadership Hospital Professionals (PMGs) Advancing professional development and capacity Information & Media (Health Forum) Helping leaders to advance hospital strategy and performance Hospital Operations (AHA Solutions) Advancing the adoption of excellent practices/solutions R&D (HRET/HPOE) Transforming health care through research, education and dissemination Community Health (ACHI) Strengthening community health & delivery of community benefit Physician Leadership Initiative (PLI) Advancing excellence in patient care Core Organizational Functions & Services Optimizing operational effectiveness & efficiency Information Technology Finance, HR, Admin Legal, Meetings, Travel Advocacy & Member Relations Policy leadership, federal relations, communications & resource Center

52. Solution Social Intranet & Collaboration Effective Communication + Collaboration + Interaction + Sharing Knowledge & Ideas Process Improvement, Process Excellence, Break Down Silos, Creativity & Innovation across the Organization Leads to

53. Social Architecture

60. Technology Architecture & SSO

62. Questions/Demo Video Click here to view a short video on AHA’s Social Intranet & Collaboration Platform Jack MacKay, VP/CIO [email_address] 312.422.2226 Karthik Chakkarapani, IT Manager [email_address] 312.422.2228

63. Thank You Visit socialtext.com for information @socialtext on Twitter