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Fostering collaboration and putting people at the
center
           Anessa Fike, Culture Clubista
           Motley Fool

           Jeb Bishop, Senior Product Owner
           Motley Fool

           Sandra Ponce de Leon, Director of Marketing
           Socialtext
Jingle: Initial Goals
• Increase communication and collaboration
• Reinforce our culture and community
• Consolidate conversations
  – Retire legacy intranet and wiki
  – Wean ourselves from Yammer, email, Sharepoint, Idea
    Factory, ad hoc internal blogs
• Make it easier to find and share
• Require very small tech investment for setup
  and maintenance
Jingle: Daily Practice
• Check throughout the day, or leave the desktop
  app open
  – Read & post signals
     • General interest (“Around the office”)
     • Group-specific (functional groups, project teams, hobbies)
         – Editorial traffic management

  – Consume info
     • Important news, videos
     • Progress toward goals
     • HR info (forms, org charts, benefit info, etc)
  – Write or review documentation
     • Mostly techies
Jingle: Typical Dashboard
Jingle: Affinity Groups
• Nearly 100 groups built around shared
  affiliations or interests
  – Types
     • Scrum teams, functional groups, initiatives, hobbies, shared
       interests, classified, etc etc etc
  – Largest Membership
     • QuarterlyChallenge, Around the Office, Wellness, Love Our
       Members, Classifieds, Just had to
       share, Competitors, Techies, NFSHHI
  – Most active (PVs)
     • Wellness
     • Techies
Jingle: Idea Generation
• Use Jingle to involve all Fools in important
  conversations
  – Examples
     • What can we do within 30 days to delight members even more?
     • How can we improve [metric n]?


  – Approach
     • Ask via news post, signal, video
     • Answer on dedicated pages or signal streams
     • Anyone can ask, anyone can answer
Jingle: Custom Widgets
• Make your own Widgets
  – Open Social
    • http://docs.opensocial.org/display/OS/Home
    • iGoogle
  – Some we’ve made
    •   Ooyala video player
    •   Quick Start (essentially sidebar nav)
    •   Metric trackers (members, NCR)
    •   RSS feeds with custom links
         – Important Fool News
         – Job Board
Jingle: Custom Widgets
Jingle: Widget Editor
Jingle: 360 Feedback
• Make giving feedback to anyone in the
  company as easy as possible
  – Four ways…
     •   Dedicated link on dashboard, plus
     •   Five Fools picked at random weekly, plus
     •   Periodic team blasts, plus
     •   Embedded feedback form on dashboard
Jingle: Results
• Positive addition to Motley Fool
   – People know where to look for things, instead of wasting time
     wondering which system to use
      • News, info, documents, conversations: it’s all here
   – Better team and all-Fool collaboration & communication
   – Reduced email clutter
      • Easily opt-in to see the types of messages (signals) they want
      • At least 75% reduction in all-hands email
   – Enhanced collaboration and code / process quality through
     centralized, shared documentation
      • Early adopters: techies
      • Easier to share between project-based scrum teams
   – Editors use signals to track workflow and do handoffs. Beats
     the mix of email & IM we used to use
Jingle: Data
• Easily track usage data using built-in reports and
  Google Analytics
Thank you
• Q&A
• For more information on Socialtext, please
  visit www.Socialtext.com
• Slides will be available on Socialtext
• Follow us:
  @themotleyfool
  @socialtext
  @sandramp

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Socialtext Motley Fool's Social Intranet is Jingle

  • 1. Fostering collaboration and putting people at the center Anessa Fike, Culture Clubista Motley Fool Jeb Bishop, Senior Product Owner Motley Fool Sandra Ponce de Leon, Director of Marketing Socialtext
  • 2. Jingle: Initial Goals • Increase communication and collaboration • Reinforce our culture and community • Consolidate conversations – Retire legacy intranet and wiki – Wean ourselves from Yammer, email, Sharepoint, Idea Factory, ad hoc internal blogs • Make it easier to find and share • Require very small tech investment for setup and maintenance
  • 3. Jingle: Daily Practice • Check throughout the day, or leave the desktop app open – Read & post signals • General interest (“Around the office”) • Group-specific (functional groups, project teams, hobbies) – Editorial traffic management – Consume info • Important news, videos • Progress toward goals • HR info (forms, org charts, benefit info, etc) – Write or review documentation • Mostly techies
  • 5. Jingle: Affinity Groups • Nearly 100 groups built around shared affiliations or interests – Types • Scrum teams, functional groups, initiatives, hobbies, shared interests, classified, etc etc etc – Largest Membership • QuarterlyChallenge, Around the Office, Wellness, Love Our Members, Classifieds, Just had to share, Competitors, Techies, NFSHHI – Most active (PVs) • Wellness • Techies
  • 6. Jingle: Idea Generation • Use Jingle to involve all Fools in important conversations – Examples • What can we do within 30 days to delight members even more? • How can we improve [metric n]? – Approach • Ask via news post, signal, video • Answer on dedicated pages or signal streams • Anyone can ask, anyone can answer
  • 7. Jingle: Custom Widgets • Make your own Widgets – Open Social • http://docs.opensocial.org/display/OS/Home • iGoogle – Some we’ve made • Ooyala video player • Quick Start (essentially sidebar nav) • Metric trackers (members, NCR) • RSS feeds with custom links – Important Fool News – Job Board
  • 10. Jingle: 360 Feedback • Make giving feedback to anyone in the company as easy as possible – Four ways… • Dedicated link on dashboard, plus • Five Fools picked at random weekly, plus • Periodic team blasts, plus • Embedded feedback form on dashboard
  • 11. Jingle: Results • Positive addition to Motley Fool – People know where to look for things, instead of wasting time wondering which system to use • News, info, documents, conversations: it’s all here – Better team and all-Fool collaboration & communication – Reduced email clutter • Easily opt-in to see the types of messages (signals) they want • At least 75% reduction in all-hands email – Enhanced collaboration and code / process quality through centralized, shared documentation • Early adopters: techies • Easier to share between project-based scrum teams – Editors use signals to track workflow and do handoffs. Beats the mix of email & IM we used to use
  • 12. Jingle: Data • Easily track usage data using built-in reports and Google Analytics
  • 13. Thank you • Q&A • For more information on Socialtext, please visit www.Socialtext.com • Slides will be available on Socialtext • Follow us: @themotleyfool @socialtext @sandramp