The document compares and summarizes 6 top-rated patient portal vendors: MDConnection, NueMD, ElationEMR, ClinicTracker Connect, eClinicalWorks, and Meditab. For each vendor, it provides the product description, overall user rating, an example user review, a case study, screenshots of the portal home page and one functionality (e.g. appointment scheduling), and a description of that functionality.

1. Software Advice Vendor Showdown:
Compare the 6 Top-Rated Patient Portal Vendors
Screenshots and reviews of the best patient portals

2. Software Advice has collected more than 25,000 real user reviews to simplify the
software selection process for potential buyers. As such, we have unique insights
on the most user-friendly, highly-recommended patient portals on the market.
Abstract
In this presentation, you’ll find detailed descriptions about some of the top-rated
patient portal software vendors on our website. They are listed in no particular
order, featuring the following images and information:
Vendor Overviews: Find out which vendor’s offerings fit your needs
User Ratings/Reviews: Read what real users say about the software
Screenshots: See each portal’s homepage, plus one of its many functionalities

3. Product Description:
MDConnection is a web-based software solution for medical practice management,
primarily serving solo and small group practices. Its patient portal is called Patient
Connection.
Overall Rating:
Example of a Real User Review:
“I enjoy the ease of use [and] speed with which anyone can pick up the essentials
of the software. I really like the system and the help I've received from the vendor.
All my questions and concerns were dealt with immediately and thoroughly.”
— Bruce J. Banks, DC
Patient Portal Case Study:
"Sonoma Skin Works in Frisco, TX was able to capture 23% of their patient's
balances through the portal after implementing Patient Connection.”
— Justin Barton, MDConnection Sales Director

4. MDConnection Portal: Home Page

5. MDConnection Portal: Online Billing Functionality
While some medical offices are waiting weeks for their patients to receive account
balance information by mail and send back a check, you can get paid for your
services faster thanks to the portal’s online billing functionality.

6. Product Description:
NueMD is a Web-based system that offers practice management and EHR solutions
in addition to medical billing services. Its clients include practices of all sizes.
Overall Rating:
Example of a Real User Review:
“NueMD contains highly customizable EHR templates, updated ICD's, and simplifies
our patient encounter process. NueMD's software has improved our practice's
overall efficiency and has added significant value. Surprisingly, the best part about
this product is their support system.”
— Ricky Camacho, Sweetwater Medical & Cardiovascular Institute
Patient Portal Case Study:
“Franciscan University of Steubenville in Steubenville, Ohio recently started using
NueMD in their Student Health Center which serves approximately 2,000
undergraduate students. So far this year (Jan-Feb 2016), 331 unique students have
logged into NueMD to schedule, view, and cancel appointments online.”
— Kevin McCarthy, NueMD Marketing Specialist

7. NueMD Portal: Home Page

8. NueMD Portal: Appointment Scheduling Functionality
Allowing patients to schedule their own appointments enriches the patient
experience because it offers them a more accessible alternative to calling your
office during business hours.

9. Product Description:
ElationEMR is a Web-based EMR system that is compatible with Mac or PCs and is
capable of patient scheduling, e-prescribing and e-faxing. Its patient portal is called
Patient Passport.
Overall Rating:
Example of a Real User Review:
“Exceptional product using modern, intuitive technology [that] adapts to the times
(transition to ICD10 is a breeze so far). Well thought-out design supports clinical
care, enhancing efficiency and communication between staff, to and from patients
and among other providers. No nickel and dime charges. Receptive customer
service.”
— Dr. Lisa L. Wong
Patient Portal Case Study:
“Passport enables me to send information to the patient, who can then share that
file with anyone they want. So now, no matter where the patient or I are in the
world, if we both have an internet connection their data is available to them.”
— ElationEMR client Dr. Susan Sorenson

10. ElationEMR Portal: Home Page

11. ElationEMR Portal: Viewing Lab Results Functionality
Sharing patient lab results over the portal is more secure and efficient than
spending time relaying those results over the phone or losing money on paper and
postage sending them through mail.

12. Product Description:
ClinicTracker Connect is a practice management and EMR system for mental health
and substance abuse practices. The software serves small clinical practices and
large, multi-location providers alike.
Overall Rating:
Example of a Real User Review:
“I have never worked with an EHR vendor that turns out updates and entire product
enhancements on a dime. They are just big enough as a company to handle large
implementations but they haven't lost that personal touch in terms of lightening fast
support and development. I am always proud to offer them as one of our vendors of
choice to providers.”
— Kristin Walker, EverythingEHR
Patient Portal Case Study:
“We have reduced our use of paper substantially, more so in the last six to eight
months, but generally over the past two years we’ve used ClinicTracker.”
— Bruce Buchanan, LISW, BCD from Compass Clinical Associates

13. ClinicTracker Connect Portal: Home Page

14. ClinicTracker Connect Portal: Pre-Visit Form Functionality
You can cut down on patient wait times by having them fill out forms before they
step into your practice instead of doing it in the waiting room. This can increase
patient satisfaction and give your practice a head start preparing for visits.

15. Product Description:
eClinicalWorks can be purchased as a stand-alone EMR system or a full medical
suite with a billing application, claim scrubbing functionalities, scheduling tools and
more. This software is suited for all specialties and sizes.
Overall Rating:
Example of a Real User Review:
“What I like most about eClinicalWorks is that it is very user-friendly. Literally
anyone can learn it quickly and, if you didn't grasp it the first time, it is made very
easy to figure out without having to call eClinicalWorks. Another thing that I like
about eClinicalWorks is that it makes registering the patient very easy and fast.”
— Brenny Olmedo, Resurrection Health
Patient Portal Case Study:
“With a 90% adoption rate of the eClinicalWorks Patient Portal, patients have access
to communicate on their schedule, while also enhancing their understanding of
treatment. Since implementing eClinicalWorks, MedPeds has saved $1,641,295, a
174% return on investment (ROI).”
— eClinicalWorks’ Heather Caouette referring to a client, medical practice “MedPeds”

16. eClinicalWorks Portal: Home Page

17. eClinicalWorks Portal: Prescription Refill Request Functionality
Automating prescription refill requests can boost medication adherence rates
because it’s so much more convenient for patients to send them. This, in turn, can
positively impact your practice’s clinical outcomes.

18. Product Description:
Intelligent Medical Software (IMS) by vendor Meditab offers EMR and practice
management solutions for practices with up to ten doctors and a variety of
specialties. Its patient portal is called the IMS CarePortal.
Overall Rating:
Example of a Real User Review:
“Great service! Always helpful and quick to assist. I have no complaints. It's easy to
use and the techs are always knowledgeable and helpful.”
— Gregory Wicker, Hampton Roads ENT and Allergy
Patient Portal Case Study:
"IMS CarePortal is a great asset and tremendous value to the practice. More than
75% of appointment requests are recieved through IMS CarePortal, reducing the
amount of paperwork and time spent on the phone.”
— Dr. Ghassan Safadi, Dr. Safadi & Associates, Inc.

19. Meditab Portal: Home Page

20. Meditab Portal: Updating Medical Information Functionality
By allowing the patient to update their clinical data (e.g., allergies, symptoms)
through the portal, you’ll have the most up-to-date information available to help
you make the best care decisions for their wellbeing.

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